Customer Reviews for The Mail Box Store
(U-Haul Neighborhood Dealer)

137 reviews

333 W Bethalto Dr   Bethalto, IL 62010

(618) 377-2907

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 377-2907

333 W Bethalto Dr
Bethalto, IL 62010

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Gerald C. 
Rating:
1.0

It took 30 minutes to check us out. Process took forever. Wasted valuable time for us to move out.

WILLIAM I. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
4.0

I was frustrated bc I was messing the utility dolly I needed and there was no one to help me even when I called. I probably would not recommend doing after hours weekend pickup

Amanda B. 
Rating:
3.0

I was double charged by uhaul

Anthony M. 
Rating:
5.0

Helpful

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Dennis V. 
Rating:
5.0

Everything from start to finish was great.

harold T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Easy to drop off and leave the keys in the drop box.

jesse P. 
Rating:
1.0

Not take advantage of good individuals of the time like this

ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Marcia R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
1.0

The truck dolly zip tie wasn't checked before we left by the sales associate..we didn't need a dolly ..so when we got back we got charged for it and for some insurance I never agreed or was even asked about..and she said they hold the money on your card until u return it..not true. They already charged me a base rate before I was even finished..I will never deal with them again ..I love uhaul been dealing with them for years but the outside places . that's a no no ..they don't no what they doing..a she didn't even check the miles before I left..I checked it ..but she checked when I came back..that made no since to me..I had to call the uhaul company itself to get this straighten out..she lied and said a he was calling them & when I did it was the first they heard of it and it was a hour later

SHAWANDA M. 
Rating:
5.0

The service lady was wonderful, helpful, & professional.

Cindy S. 
Rating:
5.0

Great online reservation process! Truck was ready to go, staff was very knowledgable. Great gas mileage, too!

LAURIE B. 
Rating:
5.0

Customer did not leave a comment.

Clarence B. 
Rating:
2.0

I was not informed that returning my rental early or after hours that I would be charged for it. And no one seems to care that I was charged when the clerk admitted that she did not disclose that information. So no I would not recommend this location ever.

Keli C. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Beckie F. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Returning the truck was a pain in the rear. I completely understand if it was a night drop and no employees were available but I feel that when someone is present they could come look at the vehicle instead of all the madness. That said, I will go to budget or hertz next time only because of that.

jason R. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Customer did not leave a comment.

wendy M. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

Lamar B. 
Rating:
3.0

The Mailbox Store was closed on the Saturday I went to pick up due to the snow per the posted notice on the door. I was scheduled to pick up my rental truck but was not called to reschedule or give an option at another location. The phone number to call would pick up but stated the person was not there. I called several times. The national 800 number I called helped me get into the lock box to retrieve the key so I could move my mother. There has been no contact from this store whether I was able to pick up the truck. I will NEVER use that location if I would ever decide to rent from U Haul. This location is not only Unprofessional but sucks at customer service. The U Haul app I had to use to get my rental also sucks as I had to upload the information that I had previously had given to the Mail Box Store. App not very easy to use as it asked me to load information twice.

david S. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
1.0

Please my intial comments

gary wood W. 
Rating:
5.0

two women running the store if i was not able to unhook the trailer it would still be on my truck the ladies were very nice but no help with the unhooking

william W. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
2.0

Not ready when promised. Windshield filthy. Was sent here from original area booked for adding more mileage and time and arrived with it not being checked in from previous user so had to wait additional half hour.

Todd E. 
Rating:
5.0

It was dirty when it came in and the company didnt have the tools to clean.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

She got busy after we came in. Did not give us the option to open out of the insurance. Told us it was due at noon. We picked up at 9:28, so when we returned it we we're charged for another day. This should of been explained to us. So we had to pay for another day plus the insurance for 4 days.

sue A. 
Rating:
4.0

Customer did not leave a comment.

JULIE F. 
Rating:
3.0

We watched the video link that was sent to us. It was nothing like what was needed to pick up the truck. We get there and get checked in. It prompts us to create an account. An error message comes up multiple times. It took talking to three different people on the 800 number and an useless chat (that feature shouldn't even be offered) to get the information we needed to get the key which put us an hour behind schedule. We were NOT happy. We will never use the 24 hour pick up service again!

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

MATT K. 
Rating:
3.0

Customer did not leave a comment.

Ward M. 
Rating:
5.0

Customer did not leave a comment.

Donnie D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
4.0

Customer did not leave a comment.

uoc H. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
2.0

My original quote I had when I signed up included the truck, insurance, and appliance dolly. The day of pickup we were called and asked if we could return the vehicle to a different location. When I arrived for pickup the price had almost doubled when the drop off change uhau requested. After that I had them change it back to the same location drop off, the guy at the counter could not tell me why my cost would almost double for doing what was requested. He then notified me that they have no dollys at that location, major inconvenience, although my online reservation did include one.

Jessie T. 
Rating:
1.0

Teach employees about equiptment ratchet straps on trailer were broke had to stop multiple times to secure vehicle, nobody knew how to drop the trailer so had to load and unload around it when it had ramps, sent us 6 miles out of our way for a drop location when there was one closeer

John H. 
Rating:
4.0

Right side tail light not working.

Terry S. 
Rating:
5.0

All went very well. I appreciated the flexibility of being able to reserve the trailer without a deposit. I was out of town looking to potentially purchase an old car. I was not sure if I would be able to make the deal but if I did I needed the trailer right away. Had I not made the deal losing a deposit for a trailer would have been frustrating. Thanks to the shop owner/manager for being so accommodating.

BRENT P. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Again, great people, quick, & efficient. Made our job easy!

Stephanie D. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

I wanted to pay cash for the rental but was informed that if I wanted to pay cash I would have to leave a $100 cash deposit. That seems pretty ridiculous seeing that I was paying cash

scott H. 
Rating:
4.0

The staff was extremely knowledgeable and helpful.

elaine P. 
Rating:
5.0

The equipment was clean and well maintained except for the tires. Other than that the rental experience was EXCELLENT

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Marie H. 
Rating:
3.0

Drivers tail light was not working. Otherwise clean and great condition

Wayne B. 
Rating:
5.0

Really nice, capable lady handled our paperwork and setup. We are most appreciative.

Timothy A. 
Rating:
5.0

Smooth transaction !!

David R. 
Rating:
5.0

As easy as borrowing a truck from a friend. I'm certain I'll be using the Mail Box Store for any future moving needs.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
3.0

make sure the overhead door on the trailer is lubricated so that it always works and does not stick in the closed position causing back problems for the customer who tries to open it.

larry C. 
Rating:
4.0

Customer did not leave a comment.

Dan C. 
Rating:
3.0

Customer did not leave a comment.

rich S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Nothing

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

KEN W. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

Chuck K. 
Rating:
5.0

Customer did not leave a comment.

EMILY V. 
Rating:
3.0

The female clerk had no clue how to hook-up trailer to truck. Fortunately, my husband is very familiar and knows the safety precautions. It would be best to have a knowledgable person.

TONI B. 
Rating:
5.0

Super friendly and helpful! They explained everything and really seemed interested in making sure I had a good experience.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

BEIRAMALI M. 
Rating:
3.0

Customer did not leave a comment.

william P. 
Rating:
5.0

The personnel was helpful and kind at the Mail Box Store. They made it easy to drop off the truck.

TALL S. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Service was excellent and timely!

David H. 
Rating:
4.0

Customer did not leave a comment.

EDDIE H. 
Rating:
4.0

Customer did not leave a comment.

VERNON S. 
Rating:
1.0

I asked the guy working at the store if he would hook the trailer up to my car. i guess he didn't know what he was doing because when I got home my husband went to load stuff and the whole trailer lifted up coming off the car and scratching the paint. The guy didn't tightin the ball down, I'm lucky it didn't come off while I was driving. One of the tail lights wasn't working either. If you work at uhaul you should know how to properly hook up the trailers.

Arthur R. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Smooth transition mad possible by U Haul. Nuff said!

Karin M. 
Rating:
5.0

The drop off was very good, smooth sailing. Nice location.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Excellent experience with the owners!

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

BARRY P. 
Rating:
4.0

They were terrific to work with and ensured that I was able to return the trailer to this facility rather than one located 20 miles away which saved me a tremendous amount of time! Thank you!

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
No reviews have been submitted for this location.

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