The employees were not much help. I stood and waited for about 10 + minutes while the worker kept telling me to wait. Then after picking up my truck I get a cancellation email and they weren't helpful in anyway still. I would definitely not recommend this place or go back.Jodeci G.
Customer Reviews for The Mailing Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.fabian J.
Customer did not leave a comment.Samantha K.
Excellent customer serviceCALVIN H.
The cargo area has not been swept clean when I got the vehicle. I made the reservation online, picked up my truck, and then I could not drop the keys off that afternoon. I couldn't find a drop box for the keys, and customer service couldn't tell me if there was one. Very frustrated due to not knowing this place doesn't do after hours drop offs. Why was I able to request a truck during time I couldn't drop it off? That needs to be worked on.Josh P.
Customer did not leave a comment.KEVIN W.
Customer did not leave a comment.carla Z.
Customer did not leave a comment.Edwin B.
Customer did not leave a comment.Misty A.
Customer did not leave a comment.Donald R.
Not forget my furniture Dollies and make me drive around town waste time money and gas to fix your screw up.Luke H.
Customer did not leave a comment.JODY R.
Customer did not leave a comment.Timothy P.
There was no drop off key box. I had to wait in line to turn my keys in which I thought defeated the purpose of online check in and out.STEPHANIE N.
Customer did not leave a comment.JOHN D.
Very nice and friendly staff. Totally better rental experience unlike my last experience at a different location.KATHERINE M.
Customer did not leave a comment.Richard G.
The overall experience was fair. I rented everything through my phone which I do not recommend anyone doing. Customer service takes too long to respond to messages and their 24/7 calling just even longer to actually answer the phone. I was denied my first uhaul initially because my session with the live agent timed out & they claimed my reference didn't answer the phone. I was told to provide another reference & when I did, he was not contacted until 40 minutes later! The first customer service rep I spoke with claimed that I was supposed to pick up the uhaul on the previous day? My reservation was clearly for that current day, I had the confirmation date right in front of my face. After hanging up on her, I still had to go into and get a key from the office. The woman inside also gave me a hard time about my reservation stating it was for the previous day, I HAD THE DATE CORRECT & had already signed the agreement. Even if she suspected the date was wrong, she still handed me the key & wouldn't let me leave until I pulled up the agreement. After not being able to locate my agreement, I stated that I had already signed it & my card was on file. I was already over an hour into the process. After finally leaving and getting into the uhaul, the AC didn't work! I then get an email saying my uhaul was due in 1.5 hours when I was booked for 3 hours. I called customer service and explained that I had only actually had the truck for 5 mins because the process took too long. Luckily, she was very nice & extended my service, even though it cost me more money in the end. Over all experience, I would say DO NOT rent online only. Call uhaul or go in person to rent it, their online system is flawed.Desiree E.
Customer did not leave a comment.JOSE R.
I was unable to initiate my rental by way of the U Haul app, and then spent 30 minutes on the phone to resolve. There was no information at the Mailing Spot to help in case of difficulty. Also, I had ordered a dolly and it wasn't in the truck. I did receive a refund for the dolly.Donald B.
Customer did not leave a comment.DIMAS A.
Customer did not leave a comment.WILFRED B.
Customer did not leave a comment.Deborah E.
Very friendly staff and great customer skills and the truck was newer and very clean. I definitely will be renting from them again.LANETTE K.
Customer did not leave a comment.JOSEPH L.
The truck was not clean in the cab or in the back. Other than that it was fine.Brian M.
Customer did not leave a comment.MARICELA S.
Customer did not leave a comment.Adrian H.
The experience wasn't bad but they didn't have my padding order available -the store didn't have any of the accessories I needed for the move (mattress protector). The truck needs maintenance, it was pulling to the right a lot. Other than that, it wasn't bad. I got to my destination without incident. Thank God!ANGELICA B.
Customer did not leave a comment.Piper G.
The instructions were a bit odd. They asked me to park the vehicle by some dumpsters behind the store and leave the keys in the ramp. I followed the directions. 2 days later I received a text saying I'm incredibly late returning the truck. They never bothered to check in my truck rental. I'm satisfied with U-Haul however not with this location. I'll never use the Mailing Spot again.Ricardo R.
The trucks are parked in a very tight space in the grass, not even in a parking lot. The access to the back of the building is one way. It took quite a bit of maneuvering to get the truck out of the parking spot. When I returned the truck I waited in line while customers in front of me mailed several packages each taking quite a bit of time. I handed the employee the key and she said everything is good. But 2 days later my equipment had not been checked in and I received 2 threatening texts for not returning the equipment.Roxanne M.
Everything was wonderful. Truck ran well, location was great. Only issue was the cab of the truck was dirty. It smelled like smoke and had crumbs and dirt all throughout. There wasn't any trash, but it wasn't great. I enjoyed the overall experience, but I don't want to be charged for the cab being a little dirty, only because it was that way when I got the truck.Brett B.
Not using again was a nightmareSHARON LEE S.
Storage space of vehicle was filthy, multiple nails had to be picked up that would've damaged my belongings, dust and dirt needed to be swept out. Vehicle was also filled to 3/8 of a tank, and I returned it with 5/8 of a tank, but when returning the app informed that I picked it up with 3/4 of a tank. I took a picture of the gas and odometer when I picked it up to dispute this if need be. The app also did not give me the code to the lock on the truck so I spent 35 minutes on hold waiting for a support resource to tell me the code.Riley S.
Put the trucks near the front entrance not in the back entrance. There's no available parking in the back entrance to leave my vehicle. Be clear that the trucks are in the back and bring out the truck to the front entrance as it's more convenient to customers.Rosario S.
no dropbox for keysScott L.
Customer did not leave a comment.Michelle B.
Great location and excellent service. Would definitely recommend and would rent there again!!JOHN G.
Customer did not leave a comment.Jeffrey M.
All goodEUGENIO R.
The entire process was unpleasant at best. I approached the counter about my reservation at 1200 for a truck and dolly, the lady working acted as if my reservation was hard to find. She then told me walk around the entire business center to inspect my truck which I did and the cab and cargo area were both dirty and the mileage was one mile off not in my favor. I had to call the store to ask where my dolly was and her reply was â€œoh yeah you have to come get it in the frontâ€. So that adds almost a 1/4 mile to the $.89 a mile fee. The employee could have cleaned the vehicle or at least made sure the previous person did and verify the mileage. That employee was not helpful at all and that service was terrible I will never use that again and leave terrible reviews for that business on google and yelp.CHRISTOPHER A.
They didn't have the size truck I rented. They only had 7 furniture pads and no utility dolly. The truck only had 3/4 tank of gas when I picked it up. I left it with a full tank. I always try to leave this game better than I found them.Elizabeth M.
Phone # listed by uhaul not a working #. Didnt have a drop off location for keys. Tried calling over a 30 minute period without any answer at the phone listed in google for place of business. No way to get a hold of them.Jeffrey F.
The truck was parked in a very tight location and I had to totally move the truck out very carefully or I would hit another truck or the building.Susan J.
Customer did not leave a comment.Ann B.
They did not even check my truck back in. I had to call when I got a text asking if I returned the truck or not. When I called the woman working said she would take care of it and suddenly I see she had me with the truck multiple days.Dustin C.
Convenient location. Efficient turn-in process respective of customer time.Ming W.
Website stated to drop keys in a drop box and there was no drop box, luckily I caught the owners closing up shop and were able to give keys to themMattie P.
They don't have key drop off box, waited for over 10-15 minutes only to hand off keys and got told they will check me in and send me an email and the funny part was I already had finished rental return.Vinay P.
I don't understand why you charge for 24 hours when I only used it for 4 hours. It would have cost me less to rent a truck from a car rental like enterprise. Overall it was average.Norma U.
Terrific lady working inside of the store ,even though I booked this rental online when I went in the store she was very helpful . I've rented from U -Haul numerous times and this may have been the best..Charles S.
Quick pick up and drop off. Very friendlyMichael K.
Customer did not leave a comment.DAVID S.
No key box to return keys and very hard to find location.Ryan R.
Customer did not leave a comment.Sonya B.
Excellent service. The staff was very friendly and knowledgeable,they gave me answers for all my doubts. Great rental experience!!!joaquin L.
This was my first time renting a Uhaul truck- I was impressed by the kindness and helpfulness shown. We'll definitely return in the futurePatricia C.
I rented a 15 foot truck and the ramp made my move much more easier. I had the best experience with U-Haul. They were very professional and friendly. The prices were very reasonable and I would recommend using them for sure. For just seven dollars, I also rented a four wheel moving dolly that was extremely helpful in the move of furniture. I would highly recommend using U-Haul and paying the few extra dollars of moving materials they have to help.lisa W.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Peter W.
Very easy to rent! Clean and ready to go, even on a Sunday. Also, very affordable. Great experience.Juan Pablo D.
Location did not have drop box for key. Owner of store stated to leave key in uhaul truck glove box with door unlocked.Cody S.
Good Day I ordered a u Haul pick up from the stone oak location and was called 2 days before to rearrange the pick up at a new location (Blanco) because there were no trucks available. (I placed my order at a loation where it said it was available) I set pick up for 6 am and battled to finnd the vehicle because the vehicle is parked at the back of the building down a back alley behind the dumpsters. At 6am when i log into the app to start my session. It tells me i have to manually pick up from the store which only opens at 9am. I woke up early to move had arrangements with all other movers and deliveries only to have to move everything around for this inconvenience. Then i wait till 9am and go in store to find out that they do not have the dolly I ordered. This was the worst experience i have ever had, and on an already stressful day just to be made worse by this service. UNACCEPTABLE.Douglas A.
Not a typical location. It was just a mailbox store.Jeff K.
It was not the fault of the person working. They were clearly understaffed. However, my check-out took 3 days. ?? Not really understanding that. I am very disappointed with the UHaul overall experience. The storage unit in Horseheads, NY was clean but the people working there were terrible! I was offered a free months storage unit rent when I rented the truck, which will do me no good. I rented a storage unit in Horseheads, NY for 14 months at $124.00 a month. A credit would be more appropriate for me. I called to ask if I could get one, answer was no. I will probably never do business ever again with UHaul. NO CUSTOMER SERVICE AT ALL! I will share my expericence with everyone I know. Disappointing.Cynthia L.
Have a drop box for keys and bigger unitshoracio M.
The place was closed, the place to park the vehicle was all but impossible to find, had no key drop, I had to leave my truck behind a strip mall, with out it being locked and with no where to secure it. I was very disappointed in this drop off location.Sam H.
I received call at 10 am confirming my pick up at 2:30 and let the girl know we were driving from out of town to help move daughter and will be there. We get there at 2:30 and she goes thru check in then let's me know they do not have the appliance dolly I reserved. This information should have been relayed to me when calling to confirm so I could have made arrangements. Go to return and she asks us the mileage and instead of going out the back door she has my husband walk all the way around to back of building in heat to get Mileage and tells us she is going to take care of other customers behind us while we go do that. This whole experience was like a bad jokeTeresa B.
Customer did not leave a comment.angela V.
Customer did not leave a comment.janie S.
This place needs a drop box.Thomas C.
Customer did not leave a comment.Sybil M.
Was not easily located and when I was told to pick up from another location this was an issue finding the place as I was not told it was a mail center.Cynara H.
Customer did not leave a comment.James H.
Customer did not leave a comment.Zachary H.
Customer did not leave a comment.KRISTINA B.
I was called by UHaul employee days before picking up truck at stone oak that if I would deliver to blanco location I would receive 30 free miles but instead was charged for going over 31 miles. I was supposed to have only paid for that 1 mile I went over and not the other 30 milesVictoria S.
Make sure the truck and the furniture pads at at the pickup location and the agreed time.Richard M.
Customer did not leave a comment.Rakin C.
Customer did not leave a comment.teresa T.
Be ready for the customer. I asked for furniture pads and a dolly, but neither was available when I picked up the truck.DANIEL D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.LEE N.
Better communication. Improve employee trainingCassie S.
The issue is with the billing my contract I signed to what I was charged is way off. I will be fighting the charges.israel O.
When I walked into your store on 8/16/18 to make a reservation for 8/17/18, Gilberto Garcia told me the mileage rate was $.79 per mile plus $19.95 for a cargo van + tax. I told him that U-Haul's online advertising for your zip code states that mileage rate is $.69 per mile and that another U-Haul store on Stone Oak Parkway also told me that the mileage rate is $.69 per mile. Gilberto went online and confirmed the rate listed for U-Haul is $.69 per mile. He stated that he would adjust the rate to $.69 per mile once I returned the vehicle on 8/17/18, but that he might not be in on 8/17/18, so to mention to whoever was on duty at 10 a.m. the next day. When I arrived to pick up the van, a young man named Rolando was on duty and I explained the advertising for the mileage rate that I spoke to Gilberto about the prior day. Rolando also checked your U-Haul advertising and he wrote on both the store copy and my copy of the contract that mileage rate was to be charged at $.69 per mile when I returned the van. After 2 1/2 hours of usage, Rolando inspected the vehicle and closed out my bill but he did not give me a copy of the paid receipt and told me that he sent it to my email address. I asked if he had made the adjustment on the mileage rate and he said yes. I came home and found out that I was charged at the higher ($.79/per mile) rate instead for a total difference of $.80. THIS DID NOT LEAVE A FAVORABLE IMPRESSION OF A RETAIL MERCHANT KEEPING THEIR WORD BASED ON THEIR ADVERTISING TO GET CUSTOMERS TO COME TO THEIR ESTABLISHMENT. IT IS THE PRINCIPLE OF THE MATTER OF BEING STRAIGHT-FORWARD AND HONEST THAT KEEPS CUSTOMERS COMING BACK..margaret F.
Literally the worst experience I've ever had with Uhaul. I did the phone pick up because it seemed like the process was faster but after 20 minutes I finally got approved and then a system error made it seem like my payment hadn't been received. I was not only charged for my uhaul but received no instructions and had no idea where the keys were. I searched for nearly 40 minutes, then spent 18 minutes waiting just to get someone from customer service on the phone and another 34 minutes just to find out the vehicle was not staged for pick up and no one could do anything for me. The only plus was the refund and the $50 to my account for the error but it shouldn't have happened.DeeAnn B.
Customer did not leave a comment.chris W.
The employee at the uhaul location (the mailing spot) was totally incompetent and did not know what he was doing. He did not inform us of the complicated drop off procedure or that the store would be closed at our scheduled drop off time the next day or that we could only drop the truck off at that location. It was a huge headache and took an extra hour and more miles we had to pay for on the rental. Very frustrating experience after an already long moving day.DAVID H.
When I showed up at 9am the business was not open. I waited for 20 minutes and FINALLY an employee opened the store. This is was EXTREMELY unprofessional and apparently not the first time because while I was waiting another customer left a note and told me â€œthis always happens, they typically don't open until 15-30 minutes after 9, I'm leaving this note and they won't have my business anymore.â€ The note said â€œguess you don't like opening on time. I'll take my business elsewhere.â€ I will NEVER use this location again for anything. Horrible Uhaul experience.Leslie M.
Customer did not leave a comment.Brittany G.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.Jesse G.
Better communication and stop trying to rob peoplejason W.
Keep doing what you're doing, excellent environment and zero hassleRuben S.
Customer did not leave a comment.Chance D.
Customer did not leave a comment.Dona F.
Customer did not leave a comment.Jaime P.
The staff person was very friendly and helpful. However, the location was not a major U-Haul site. I could not just park and leave the vehicle in the parking lot nor leave the keys in a dropbox. I had to go inside the business. I found out that they had limited spaces for the trucks behind the retail stripcenter. Fortunately, I was able to leave the truck there because of available space. Somewhat confusing. I will emphasize that I received very attentive customer service.Gayl N.