There was a uhaul location where we dropped off the rental equipment that had terrible customer service. Not space shop but a uhaul location. 2866 forest hills.
ALEJANDRO C.
Customer Reviews for The Space Shop Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing :)
LAURA E.Staff helped me in a time of desperation. He was awesome. Thank you
BONNIE R.Very friendly staff. This is the second time my family and I have used the services here (storage and U-Haul trucks). We will continue to do so, whenever the need arises. Thanks Guys!
BRAY S.Thank you for your location and available services
SADIYYAH S.Install a key dropbox
Kent C.Service the truck she has put out my truck was shaking the check engine light came on a alligator won't go up a hill it was bad driving all the way scared the crap out of me
LINDA H.I was scammed out of money by this place
TLANI R.The truck wasn't clean when I got it and it was below a quarter tank of gas. Upon returning the truck , there was no drop off box for the key!!!! I'm currently on hold with Uhaul now, the wait is an hour and the wait for someone to arrive at the Uhaul rental place is a an hour.
CHIANTE B.Customer service very professional and friendly.
PAMELA M.I reserved a 20 ft truck but the gentlemen told me it was out of commission. We had to take a cargo van. Made many trips. 4 to be exact. I might be 5 miles from my old place to new place. They tried to say I went 95 miles. That is impossible. They are trying to put more miles on my then I could have possibly used.
THEODORE G.Ericka is the absolute best. She's helped my business maintain since she's been there. I've rented here before she was here and the service was not as great.
ABU W.I didn't receive the right amount of money back why I only used 42 miles clean truck and gas back out of 106 dollars I should have gotten more back dolly return as well
REYNARDO C.I had to wait over an hour for employee(only 1 was on site) to return just to give the key because the only key drop box was in a locked security gate that needs a code to enter. And they don't answer the phone. This caused myself & my worker that helped me move time & lost appointments on other business we needed to attend to. Also I got the uhaul at past 10am turned it in by 3pm & yet no money was refunded/pro-rated back to me for turning it in under the 24hr rental period but charged me for extra miles!!!??? NEVER WILL I USE UHAUL AGAIN!!!!!!
TRAVERS S.The staff provided excellent customer service to two ladies at the front are incredible, thanks for helping
S Monea W.The scheduling for the truck was easy... just a quick phone call. The employees were very helpful. I will use this location again.
MICHAEL G.Not much. The agent there was excellent! I wish she could work at all of your locations.
Michael W.Everything was litt. Great customer service btw. The lady at the counter was really nice.
JAVAUGHNTE' B.Great new equipment and Excellent Customer Service
FRANCIS W.Customer service representative was so sweet, and very respectful and caring.
SHEKEILA M.Customer training
DAROLD G.all went well!
Keri P.Very professional staff...very courteous and friendly...great experience!
Jewell B.I have no complaints about the service I received, nor equipment used.
LEROY H.The whole experience was wonderful. Booking online is super convenient and efficient. Definitely recommend scanning the driver license to save even more time (great feature!). The van was ready to go when I arrived. Clean with a full tank of gas. Teesha Baltazar was so courteous, friendly and professional and checked me in without delay. Checking out was fast and easy, and Teesha and JaQuana Oliver were there to make it happen. Both were full of energy and very professional, and it was nice chatting with them at the end. Made the experience even better. I would highly recommend this location for the aforementioned reasons. These two ladies definitely made the difference! :)
Baron D.Customer Service was horrible, unprofessional and professional issues going on with staff.
Michael M.I was charged a different amount than I laid
larry R.Staff was very friendly and professional. They worked efficiently and answered all questions. The inside of the store was very clean. The van itself Could have been a little cleaner in the cabin area...there was visible dust on the dash so I'm not sure how well the steering wheel and seats was sanitized, especially with Covid.
Megan M.Put my money back on my card you all haven't given me my money back
Jeanette D.