Customer Reviews for The Storage Center
(U-Haul Neighborhood Dealer)

158 reviews

1866 Calhoun Rd NE   Rome, GA 30161

(706) 252-8729

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/20/2021 - 10/31/2021: Closed

Services at this Location:

Contact Us

(706) 252-8729

1866 Calhoun Rd NE
Rome, GA 30161

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/20/2021 - 10/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Attendant was rude beyond belief

Charles J. 
Rating:
1.0

Pickup was a gas station. No workers knew anything about it. I was told there would be a box code to get key. No code ever provided by uhaul. Boxes were open for any random homeless person to take the keys and drive away with trucks.

Elliott W. 
Rating:
5.0

Customer did not leave a comment.

JOZHETTE J. 
Rating:
5.0

I rented 2 units on the beginning of July with plans of moving out home goods in on the 25th of the month. (Had to rent from the 1st to the 1st). We had a change of plans and are able to move directly into our new house without the need for storage. When I called to cancel the units, the man on the phone was extremely rude and said I was wasting his time. We never moved one piece of furniture in the storage units. He said he reversed the charges and then hung up on me after he still charged me for the days I didn't even use. Will not recommend this facility.

WAYNE J.  |  Overall Experience 
Rating:
3.0

Come back down on your price. We was shocked the price went from 125.00 t0 256.00 Why such an increase that's what use to pay for truck this was just a trailer. We'll be using different company next time. Trailer was fine

DEBRA F. 
Rating:
5.0

Customer did not leave a comment.

Randell G.  |  Overall Experience 
Rating:
5.0

The equipment was not the right size to haul my vehicle so I returned it unused in 4 hours. The attendant was supposed to call about getting a refund but I never heard anything from him.

KENNETH T. 
Rating:
3.0

Truck had bald tires dirty and ran like crap

William W. 
Rating:
3.0

Customer did not leave a comment.

Erika D. 
Rating:
5.0

Customer did not leave a comment.

Ellen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMPA S. 
Rating:
5.0

Very clean and great people.

ROBERT T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

The office was dirty and reeked of cigarette smoke.

Victor Y. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Malorie T. 
Rating:
3.0

Equipment need repair before sending.

Byron B. 
Rating:
5.0

Customer did not leave a comment.

Salvador A. 
Rating:
4.0

Returned uhaul after hours.

sara D. 
Rating:
1.0

Uhaul changes my pick up and drop off location after I had already reserved a truck at a location close to my house. I was charged for the extra 20 miles that they forced me to drive. On top of that I paid for a 15 foot truck and was given a 12 foot truck. It was an all around bad experience. I wouldn't recommend Uhaul to anyone.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Matthew U. 
Rating:
4.0

Customer did not leave a comment.

Matthew U. 
Rating:
4.0

Customer did not leave a comment.

Stan B. 
Rating:
3.0

Customer did not leave a comment.

Tommy P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
3.0

Customer did not leave a comment.

SEAN W. 
Rating:
3.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
4.0

Drop off was a breeze compared to rental!

Tim B. 
Rating:
5.0

Very helpful, friendly and understanding!

Lora S. 
Rating:
5.0

I had reserved a furniture dolly but they did not have one when I arrived.

Clara F. 
Rating:
4.0

At time of pick-up, it appeared that the trailer had been swept out. However, when I began to load the trailer later at my move-out location, I discovered there was a film of dirt and dust on the floor of the trailer. I had to sweep this out myself before loading, since I wanted to keep the bedding (etc) that I was loading clean. Otherwise, the pick-up process was efficient and I had no other problems.

Bradley B. 
Rating:
1.0

This truck was a 2006 model and is WORN OUT! There was no passenger-side seatbelt and the truck didn't have a backup alarm. It has no power, horrible play in the steering wheel, and was wrecked all around it. This vehicle should be removed from the fleet. I will be reporting it to the GDOT for inspection.

Lee K. 
Rating:
2.0

fire the man that gave me the key he stunk of smoke and was a little shady .this was my first time dealing with u-haul and may be the last .

Roy R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
1.0

Truck was plain white and didn't say UHaul on it Front tires were going bald and not safe. Agent didn't not look at truck condition or mileage before taking truck and over charged me for the mileage. All in all the agents were not friendly and somewhat inconsiderate. I would never return there.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Nothing it was a great experience

Diane D. 
Rating:
3.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Great experience

Diane D. 
Rating:
3.0

Keep cab of truck smelling pleasant

gary C. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

The key is locked in the back of the truck. The code that is given to you is for the lock on the truck. It took us a few minutes and a phone call to figure that out.

Heatherly B. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Jamaal H. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
3.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Nothing everything was great and made pick and drop off after hours very simple and easy. Thank you.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
4.0

The information I provided online, such as my preferred drop off location, was not communicated to this location. I feel like all information I had to fill out online should be available to the employee who I am actually interacting with.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Terell D. 
Rating:
1.0

Actually have the equipment I reserved a week before. And if you don't have it let me know before I get there to pick it up. And let people know they're renting a “local truck” so they don't have to drive the truck all the way back to the pick up location.

Nan B. 
Rating:
5.0

Excellent customer service! Truck was clean. Very pleased !

BARBARA R. 
Rating:
5.0

very good company and never have a problem. very happy to deal with your company customer service.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Torri G. 
Rating:
4.0

It would be nice to have a ramp to the back of the truck. I was hauling a motorcycle and it was hard getting it off the truck.

orin C. 
Rating:
4.0

Pulled into the lot with a 20 ft truck in the pouring rain. When I asked if I needed to sign anything to show I had returned the truck and equipment they told me not to worry. I left but felt uneasy as if anything happened after I left, the paperwork would show i had the truck. I called the main UHaul number and was told I should receive an email confirmation which I eventually did . My feeling is they didn't want to go out in the rain to check the truck and inventory the equipment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

JO W. 
Rating:
2.0

Uncleanly, untidy office and staff. They should hire someone with customer service traits.

David V. 
Rating:
1.0

Get rid of this location unprofessional, horrible!

DONNA F. 
Rating:
3.0

Customer did not leave a comment.

larry H. 
Rating:
1.0

Rented the truck we had reserved to someone else, so we had to return it to the Same location instead of the uhaul place at the end of our road.

terri C. 
Rating:
5.0

Excellent customer service! New truck!

Julie A. 
Rating:
3.0

Customer did not leave a comment.

jamie N. 
Rating:
5.0

Very efficient drop-off process for the trailer I rented, job well done!

Brad B. 
Rating:
1.0

The customer service representative was extremely rude, the truck was nasty, and the cost of the services was not what was quoted in the beginning. I was completely disgusted with the representative who spoke with my fiancé and he was not knowledgeable of the process for renting or payment or anything. The location was t even the location I selected online. I received a call a day after making the reservation that our pick up location had changed. My fiancé went to pick up our truck and was charged additional funds. The representative he spoke with made him pay extra with cash than a card which is stealing. He was extremely rude to my fiancé. Thankfully we didn't encounter him upon return. This costed us wel over $130+ when it was quoted at $56 approximately. I WILL NEVER USE U-HAUL AGAIN. Zero statrs and completely disgusted.

ELIZABETH H. 
Rating:
4.0

Customer did not leave a comment.

mark R. 
Rating:
4.0

Customer did not leave a comment.

lynne M. 
Rating:
3.0

Customer did not leave a comment.

Shane G. 
Rating:
2.0

Clean the vehicles better.....period

Walter F. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE F. 
Rating:
4.0

Easy drop off. Helpful and friendly.

r b C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
1.0

Customer did not leave a comment.

Allyson S. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

david W. 
Rating:
2.0

Customer did not leave a comment.

patricia J. 
Rating:
5.0

Thank you allowing me for using your service

MESHA A. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer service was bery unfriendly. Hours of operation need to be expanded.

charlotte R. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

ERIN M. 
Rating:
3.0

Customer did not leave a comment.

Kristie W. 
Rating:
1.0

The man renting us the Uhaul was very rude and impolite. His store reeked of smoke. We were supposed to return the trailer on the 10th, but his shop wasn't open, so we returned it early on the 11th and he still wasn't there. He charged us for 4 days instead of 3 because we returned it a day after due to him being closed. We will never use this location again. Poor representation for Uhaul.

Carson R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Raina L. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
3.0

Customer did not leave a comment.

cory B. 
Rating:
3.0

The office was closed during normal business hours, not a soul to be found when I dropped off my truck at 12:45pm today.

Jennifer R. 
Rating:
5.0

The drop off went smoothly. Was in and out in less than 10 mins. Always very pleased when dealing with any U-haul provider.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

Quit complaining to the customer about where you had to go to get the equipment that the reservation called for.

Kirby B. 
Rating:
4.0

Customer did not leave a comment.

Ronnie P. 
Rating:
5.0

The original location I was given in Lindale ga. Was not wanting to deal with uhaul any longer so he never showed up to give me my trailer. Cust service rerouted me to this site and he was great. Got me my trailer right away.

Jerry L. 
No reviews have been submitted for this location.

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