Customer Reviews for The Storage Group

The women who was working with me at the Fruitport location was not wearing a mask. She repeatedly walked out from behind the counter looking for my truck's keys, exposing me to COVID risk. I was delayed because she could not find the keys. She did not find them until she was able to reach her sick coworker at home. PS COVID is exploding in our area with a positivity rate of +7%.

I am so grateful for the help I received from the storage group - Carla and the owner, Chad, as well as everyone else that I talked to there, were friendly, knowledgeable and went above and beyond to make my u haul rental Easy. Thank you!

Nothing, very professional.

The checkout process was very quick and friendly. The truck worked out great for our move. Rent their moving blankets; It is worth every penny. Very pleased and we will rent from The Storage Group again.

Return site on internet did not work properly

Let me pick up where we initially agreed. And after you inconvenience me, don't charge me $2 for a slightly better hand cart.

Our favorite U-Haul location!

Always friendly. No waiting. Easy in and out access. Gas station to refill 2 blocks away.

Chad is a very trusted local businessman and I will always support him.

The online booking and app are terrible and phone support was nonexistent I was hung up on once and transferred 7 times put on hold several times very frustrating over 90 minutes in the parking lot. Chad who works at this location showed up after hours on his own time straightened everything out and we were on our way in 10 minutes he went above and beyond and made our experience top priority WOW THAT IS GREAT CUSTOMER SERVICE!!!

The truck was not cleaned out when I received it (the back stunk!) and had no ramp. Who rents a 20' truck with no ramp?

The side steps on the truck was short had to watch my step but hauling it did nicely

I was told one price by the place itself then when uhual sends the final bill it turned out to be over 100 more that what was discussed.

Representative explained the reservation problems far better than customer service reps from Grand Rapids! Very courteous and professional, even though we had to travel an hour out of our way each way to pick up the truck.

Excellent customer service. I needed a quick turnaround and the company went out of their way to accommodate me. I would highly recommend this Fruitport, MI U-Haul location.

Not a thing !....The young Lady there did me a great favor,which I appreciated very much....Thank you !

Small minded manager lacks customer service intellect.

Everything was done according to schedule. our trip began on time and was completed as we had hoped. Maybe someone you know can do something about the rough roads in every state.

Check this truck for wheel or transmission problems. It was very jerky at 35-45 MPH. it was still jerky at highway speeds, but not as bad.

Nothing to improve

Storage Group is always very friendly, and easy to work with. Had a specific deadline, went out of their way by staying open late to help me out. Will always use them for my U-haul needs!

Nothing,

Chad was on top of everything - do the same for the next customer.

Had many issues with pick up service. Needed to move on a Sunday so the store was closed. Scheduled my pick up for 7am, due to many complications with UHaul and their unprofessional customer service representatives, I wasn't able to leave the lot with my rented truck until 3 hours later. Also, the code provided to access the key in the lock box was incorrect. The number provided for the store's owner was "24-hour access" did not pick up after multiple attempts. I literally went number by number on the counter until the box opened. The dozen moving blankets ordered were also missing.

It's all good.

We picked the vehicle up on a Sunday, and the lockbox with the key did not work. Thankfully, the owner of the business drove down and unlocked the box for us, or we would not have had access to the truck. The owner was wonderful, would recommend him again, but the issue with the lock box should be resolved.

I so wish uhaul had trucks with lift gates

Make trucks cab cooler as in like ??

The staff at The Storage Group in Fruitport were excellent. Renting the Uhaul was quick and easy. Returning it and receiving the email receipt was also helpful. I received the uhaul with a full tank of gas so when I went to refuel, I filled it to full. Since I had gone only 19 miles, the four gallons the tank needed was probably twice what I used. Wish there was a better way to figure out the refuel issue.

JoAnn was very knowledgeable and was very helpful in explaining the truck rental during the stressful times of moving.

Who ever rented the truck before me left dome light on so battery was dead when we got in to drive it. They called someone and within minutes someone came and jumped it

Let people know about the discounts of Uhaul and storage.

Chad is excellent to deal with. Kind, considerate and goes out of his way for his customers.

Very helpful and practical person helping with the rental.

It was all business as usual; just how a person would hope/expect (but not necessarily receive elsewhere these days).

Requested a ball park MPG figure so I could be as accurate as possible with refilling the gas tank. Was told had "no idea" . As a result, I more than doubled the amount of gas I put in versus what I needed to replace. I think the average MPG on your vehicles should be available to renters. Also, I was told that the 10-foot vehicle I rented had a ramp. I didn't look to see before I left and when I got to the load destination, lo and behold....no ramp. I had help to load the truck, but when I got back to the rental facility, where I was storing my belongings, the lack of a ramp proved to be a huge problem. Am over 60 and lifting furniture off the back of that truck was a big challenge. The vehicle performed well other than that.

Just keep doing what your doing,,,,

Very friendly service.

Fantastic service and wonderfully clear and informative pertaining to rental.

Educate employees on how to rent out uhauls. They are new at it but could use some help in understanding.