Customer Reviews for The Storage Group
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of The Storage Group
ROBERT D. on
Small minded manager lacks customer service intellect.
Richard C. on
Everything was done according to schedule. our trip began on time and was completed as we had hoped. Maybe someone you know can do something about the rough roads in every state.
Daniel M. on
Check this truck for wheel or transmission problems. It was very jerky at 35-45 MPH. it was still jerky at highway speeds, but not as bad.
Lynne C. on
Nothing to improve
JOE S. on
Storage Group is always very friendly, and easy to work with. Had a specific deadline, went out of their way by staying open late to help me out. Will always use them for my U-haul needs!
Joe V. on
Nothing,
Chuck T. on
Chad was on top of everything - do the same for the next customer.
Kevin G. on
Had many issues with pick up service. Needed to move on a Sunday so the store was closed. Scheduled my pick up for 7am, due to many complications with UHaul and their unprofessional customer service representatives, I wasn't able to leave the lot with my rented truck until 3 hours later. Also, the code provided to access the key in the lock box was incorrect. The number provided for the store's owner was "24-hour access" did not pick up after multiple attempts. I literally went number by number on the counter until the box opened. The dozen moving blankets ordered were also missing.
Douglas S. on
It's all good.
MIKE V. on
We picked the vehicle up on a Sunday, and the lockbox with the key did not work. Thankfully, the owner of the business drove down and unlocked the box for us, or we would not have had access to the truck. The owner was wonderful, would recommend him again, but the issue with the lock box should be resolved.
Allen V. on
I so wish uhaul had trucks with lift gates
kyle w. on
Make trucks cab cooler as in like ??
Shelly M. on
The staff at The Storage Group in Fruitport were excellent. Renting the Uhaul was quick and easy. Returning it and receiving the email receipt was also helpful. I received the uhaul with a full tank of gas so when I went to refuel, I filled it to full. Since I had gone only 19 miles, the four gallons the tank needed was probably twice what I used. Wish there was a better way to figure out the refuel issue.
Jeff Y. on
JoAnn was very knowledgeable and was very helpful in explaining the truck rental during the stressful times of moving.
Monica B. on
Who ever rented the truck before me left dome light on so battery was dead when we got in to drive it. They called someone and within minutes someone came and jumped it
Angela M. on
Let people know about the discounts of Uhaul and storage.
Andrew C. on
Chad is excellent to deal with. Kind, considerate and goes out of his way for his customers.
George C. on
Very helpful and practical person helping with the rental.
Patrick B. on
It was all business as usual; just how a person would hope/expect (but not necessarily receive elsewhere these days).
Cathy N. on
Requested a ball park MPG figure so I could be as accurate as possible with refilling the gas tank. Was told had "no idea" . As a result, I more than doubled the amount of gas I put in versus what I needed to replace. I think the average MPG on your vehicles should be available to renters. Also, I was told that the 10-foot vehicle I rented had a ramp. I didn't look to see before I left and when I got to the load destination, lo and behold....no ramp. I had help to load the truck, but when I got back to the rental facility, where I was storing my belongings, the lack of a ramp proved to be a huge problem. Am over 60 and lifting furniture off the back of that truck was a big challenge. The vehicle performed well other than that.
Demont A. on
Just keep doing what your doing,,,,
Artie M. on
Very friendly service.
Andrew C. on
Fantastic service and wonderfully clear and informative pertaining to rental.
Mariah C. on
Educate employees on how to rent out uhauls. They are new at it but could use some help in understanding.