Customer Reviews for The Storage Place Terrell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Storage Place Terrell

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valicia V. on

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Very friendly and professional! Would definitely recommend

NATHAN E. on

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The AFM Thomas ( I Believe his name was) who called me was super polite and the lady who set up the reservation and rented me the truck where both super helpful 10/10 would recomend

Toby S. on

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carlos M. on

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Awesome people great to wo

MONICA N. on

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Allice K. on

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Cindy Y. on

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Very helpful. Very nice storage business

Melissa D. on

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Make key more drop box noticable.

Roy B. on

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William J. on

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This UHaul required upload and download of drivers lic. , etc., instead of taking a copy with the copy machine and without a phone with good service this waswn't possible. I ended up wasting too long trying instead of the whole process being fast and efficient as most all my other rentals at other locations have been. workers wer nice and tried to be helpful but system was the problem.

Cheyenne M. on

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I paid for a utility dolly to use and furniture pads, yet when I got there to pick up my truck there were none in the back end when I got my keys out.

Sherry C. on

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Employee was great, job performance was great & very informational, great experience

STEVIE P. on

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The whole process went as smooth as it could be. Andie was very kind and fast with the paperwork. I was In & Out in about 15 minutes. I hope I don't have to reserve another u-haul in a long time but if I do I no where to come. Thank You, Steve Paris

WILLIE C. on

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JANICE L. on

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Bryan S. on

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Great staff. Highly recommend this location if you need to rent a truck.

MIKE S. on

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The whole experience was great.

Levi C. on

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Oscar V. on

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angie N. on

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The app u have to use to turn in U haul is very hard to use extremely slow & caused me to be charged a late fee when I was never late. by the time o could complete the steps required to get completion of it being.turned in was ridiculous.

KIMBERLEY B. on

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TINA M. on

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Hope F. on

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Dan H. on

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Nothing really. The young lady who I interacted with was very professional, helpful and efficient The truck was in good shape. I really like the email notifications from U-Haul. Very informative. Dan Hartsfield

tina T. on

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It took about 40 minutes to get us the truck that we had reserved. The person helping us was so slow and asked duplicate questions and didn't seem to know what he was doing and it delayed our move. I had to correct him over some charges and mileage requirements he mentioned because he didn't seem to know what he was doing. It cost of too much time and money to ever use this location again.

Sally M. on

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Faster service

Helen R. on

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My uhaul was not cleaned out and the Gentleman checking me out seamed very inexperience. He had problems with taking off the insurance that you required me to reserve it and had to call the 800 number for help twice to the point of them checking me out.

PETER LYNN B. on

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Only the inflexible policy on moving out was subpar. Alicia is the best ever.

DEEDEE P. on

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ROGER W. on

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Cxxx

Keith F. on

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Patrick H. on

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Michele N. on

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JANETTE S. on

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Thank you, so much . I have had a very hard last few months, and I really appreciate your help.. Thank you Janette

JOY Y. on

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I totally recommend.

ELIZABETH W. on

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The manager Alicia is a great manager. She is a great asset to have. She always went out of her way to help me and I was extremely satisfied with everything. She is a keeper.

TWILA B. on

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⭐⭐⭐⭐

TERRI B. on

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Alicia Furtick was amazing to work with & handled my needs beautifully. The only complaint would be the keypad was not working properly for the gate.

Johnny L. on

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Over charged me. Please contact me

Omar R. on

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TREVOR W. on

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Thanks for your business!

S. H. on

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I am waiting on a refund for my August payment due to some of my things having to be thrown away because of rodent pee and feces as well has dead decaying mice . Please send my money!

TRACY G. on

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The phone representative was very attentive and helpful.

GRADY S. on

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Property manager Billy Guthrie was amazing. He was very professional, and made the process very easy.

JOHN S. on

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Lady at the counter was very helpful

SUZANNE H. on

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Debby, the manager, was so helpful in giving me all the info needed to access the facility, which is very clean and well lit. Would highly recommend to anyone!