Customer Reviews for The Storage Place Terrell
(U-Haul Neighborhood Dealer)

259 reviews

161 Business Cir   Terrell, TX 75160
(FM148 between US80 and Moore Ave and Spur 557)

(972) 551-0335

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(972) 551-0335

161 Business Cir
Terrell, TX 75160
(FM148 between US80 and Moore Ave and Spur 557)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

JOSE N. 
Rating:
5.0

Great experience from start to finish manager was great

CURTIS C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

The truck had not been refueled upon pickup. I took a picture of 1/4 tank of gas at pickup. Truck returned with more fuel than at pickup.

BILLY M. 
Rating:
5.0

Y'all need running boards on the truck I had. I'm a very short person with bad knees and it was a painful experience to get in and out of the truck.

PAMELA H. 
Rating:
5.0

Thank you

Tracy R.  |  Overall Experience 
Rating:
5.0

BEEN DOING A LOT WITH THE STORAGE PLACE AND WAS ALWAYS THERE WHEN I NEEDED THEM GREAT STAFF AND VERY FRIENDLY. HARY

Harry H.  |  Overall Experience 
Rating:
5.0

Very professional and very safety

Juan M. 
Rating:
3.0

Customer did not leave a comment.

GARRICK S. 
Rating:
5.0

Great Job

Jayson F. 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

You can check your tires I had a nail in one of the tire had to wait a hour for roadside to fix it otherwise it's good service at that location

Vincent P. 
Rating:
5.0

Nothing this location can do. But UHaul needs to hire more phone staff for the 24/7 web pickup line. 45 min to get to someone who transfered me to the "correct number" 45 more minutes later a very nice agent named Cheyenne helped me fix my login and I was able to pickup my rental.

Jayson F. 
Rating:
5.0

All the questions i had was answered right away, Great organization

DOROTHY J. 
Rating:
5.0

Not a thing

danita E. 
Rating:
5.0

Customer did not leave a comment.

UNIQUA SHANNETTE S. 
Rating:
5.0

Downside- drop off point wasn't helpful or friendly.So I brought equipment back to original pickup location to avoid any issues.. Was disconnected 8 times- trying to get someone on the 800 number starting @6:45pm. Was given 2 more #'s to try a 833 & 318 still no luck getting a response to change drop off location, etc. Finally got someone around 10:15 pm to at least update/enter comments concerning my issue.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

JANYTRA W. 
Rating:
5.0

It wouldn't hurt to wipe things down in between rentals. Also to keep up with the maintenance on the vehicles. Ours felt like it had no shocks, and the engine was struggling and sputtering.

Lucas S. 
Rating:
5.0

Customer did not leave a comment.

WALTEKIAMASHAE S. 
Rating:
5.0

I have used the online pick up/drop off twice now, and don't really like it. It takes too much time. I've had issues with it not working, or the approval taking several minutes before I can move on with the process. It really is inconvenient when I have a time restraint. I believe there can be some improvements there. Thanks!

Tramaine W. 
Rating:
5.0

The only issue I had was with the return of the trailer. The u haul app would not recognize my location after 30 minutes on the phone with u haul and the storage place I was able to return the trailer

Mark G. 
Rating:
5.0

The option to drop off after hours made the process easier

Victor S. 
Rating:
5.0

They lady who helped me was very knowledgeable, courteous, efficient & friendly. It would be good if you could duplicate her ay some of your other locations. Thumbs up all the way around.

PATRICIA M. 
Rating:
5.0

none

MICHAEL A. 
Rating:
5.0

The trailer tongue needs to have a jack on it. Very difficult for one guy to lift up.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer service was wonderful and it was an overall great experience.

ANGELA C. 
Rating:
5.0

I did the 24/7 U-Haul pick up and it was actually very easy. Make sure you got good reception and someone who can answer the phone. Hahaha. It was a good experience. Thank you.

Kirsty S. 
Rating:
5.0

Have more people like the lady I dealt with. At the storage place Very very helpful. Something I never got before From any uhaul dealer.

James M. 
Rating:
2.0

I walked in to ask the associate working a question and she stated she had a very rough day and was VERY rude and unprofessional. I didnt catch her name, but the experience with her was off-putting to say the least.

michael H. 
Rating:
4.0

Customer did not leave a comment.

TONYA D. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Shaquel T. 
Rating:
3.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Judy N. 
Rating:
5.0

Be sure to tell the person that rents the vehicle about the online check in when returning the vehicle because that was not explained to me and it costed extra to just have the people check it in on the next business day.

Katie R. 
Rating:
4.0

Nothing keep up the good work

Shawnette J. 
Rating:
3.0

We were unable to be serviced at this location, but had to go to the FM 148 location instead, where we received EXCELLENT Service. Thanks.

XANBERLYN M. 
Rating:
5.0

The ladies in the office were extremely helpful. I would say they are both on their A game!

Melissa H. 
Rating:
5.0

Upgrade your online system. It definitely does not replace the one on one customer service.

TONYA D. 
Rating:
5.0

The 2ladies working the Terrell area is Awesome they deserve A RAISE THANK Y'ALL SO MUCH .

RICKY W. 
Rating:
5.0

Lady who worked there was awesome and very friendly. Lennet

hunter P. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Very great experience staff was very freindly Lynnett did an amazing job and was fast and effient.

Jeremy M. 
Rating:
4.0

Lynette was wonderful, and went above and beyond to make the process easier.

Susan E. 
Rating:
5.0

Customer did not leave a comment.

Darrin B. 
Rating:
2.0

Customer did not leave a comment.

Sheri M. 
Rating:
4.0

Both ladies in the office were very friendly and helpful.

Christine D. 
Rating:
5.0

Need better computers.

TONYA D. 
Rating:
5.0

Customer did not leave a comment.

Mary-Ann P. 
Rating:
2.0

did not have the truck i rented online. Charged me for a 15ft when i wanted a 10 ft and truck was very dirty.

Danny K. 
Rating:
5.0

Manager there when we brought back truck had a good personality & we did not have to wait long .

Stewart F. 
Rating:
5.0

I had to clean back of truck and cab. Did not receive any credit for this. I should have charged you a $50 cleaning fee even sent pictures in

BONNIE T. 
Rating:
5.0

Customer did not leave a comment.

JANE K. 
Rating:
5.0

Very friendly and professional! Would definitely recommend

valicia V. 
Rating:
5.0

The AFM Thomas ( I Believe his name was) who called me was super polite and the lady who set up the reservation and rented me the truck where both super helpful 10/10 would recomend

NATHAN E. 
Rating:
5.0

Customer did not leave a comment.

Toby S. 
Rating:
5.0

Awesome people great to wo

carlos M. 
Rating:
5.0

Customer did not leave a comment.

MONICA N. 
Rating:
5.0

Customer did not leave a comment.

Allice K. 
Rating:
5.0

Very helpful. Very nice storage business

Cindy Y. 
Rating:
5.0

Make key more drop box noticable.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
3.0

This UHaul required upload and download of drivers lic. , etc., instead of taking a copy with the copy machine and without a phone with good service this waswn't possible. I ended up wasting too long trying instead of the whole process being fast and efficient as most all my other rentals at other locations have been. workers wer nice and tried to be helpful but system was the problem.

William J. 
Rating:
1.0

I paid for a utility dolly to use and furniture pads, yet when I got there to pick up my truck there were none in the back end when I got my keys out.

Cheyenne M. 
Rating:
5.0

The whole process went as smooth as it could be. Andie was very kind and fast with the paperwork. I was In & Out in about 15 minutes. I hope I don't have to reserve another u-haul in a long time but if I do I no where to come. Thank You, Steve Paris

STEVIE P. 
Rating:
5.0

Customer did not leave a comment.

WILLIE C. 
Rating:
5.0

Customer did not leave a comment.

JANICE L. 
Rating:
5.0

Great staff. Highly recommend this location if you need to rent a truck.

Bryan S. 
Rating:
5.0

The whole experience was great.

MIKE S. 
Rating:
4.0

Customer did not leave a comment.

Levi C. 
Rating:
5.0

Customer did not leave a comment.

Oscar V. 
Rating:
5.0

The app u have to use to turn in U haul is very hard to use extremely slow & caused me to be charged a late fee when I was never late. by the time o could complete the steps required to get completion of it being.turned in was ridiculous.

angie N. 
Rating:
1.0

Customer did not leave a comment.

KIMBERLEY B. 
Rating:
4.0

Customer did not leave a comment.

TINA M. 
Rating:
5.0

Customer did not leave a comment.

Hope F. 
Rating:
5.0

Nothing really. The young lady who I interacted with was very professional, helpful and efficient The truck was in good shape. I really like the email notifications from U-Haul. Very informative. Dan Hartsfield

Dan H. 
Rating:
2.0

It took about 40 minutes to get us the truck that we had reserved. The person helping us was so slow and asked duplicate questions and didn't seem to know what he was doing and it delayed our move. I had to correct him over some charges and mileage requirements he mentioned because he didn't seem to know what he was doing. It cost of too much time and money to ever use this location again.

tina T. 
Rating:
3.0

Faster service

Sally M. 
Rating:
1.0

My uhaul was not cleaned out and the Gentleman checking me out seamed very inexperience. He had problems with taking off the insurance that you required me to reserve it and had to call the 800 number for help twice to the point of them checking me out.

Helen R. 
Rating:
5.0

Customer did not leave a comment.

DEEDEE P. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
3.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Michele N. 
Rating:
3.0

Over charged me. Please contact me

Johnny L. 
Rating:
4.0

Alicia was very friendly and helpful

Omar R. 
Rating:
5.0

Alicia was wonderful to deal with nice and considerate I'd recommend her to anyone

BILL J. 
Rating:
5.0

Customer did not leave a comment.

PETER LYNN B. 
Rating:
4.0

Overall good service

JAMES T. 
Rating:
3.0

the truck smelled bad

RHONDA M. 
Rating:
5.0

Alicia was awesome. She went out of the way to accommodate us on our move and storage needs. 5 stars all the way.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Loretta P. 
Rating:
5.0

Customer did not leave a comment.

JIMMY S. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
4.0

Property manager Billy Guthrie was amazing. He was very professional, and made the process very easy.

GRADY S.  |  First Impressions 
Rating:
5.0

Lady at the counter was very helpful

JOHN S.  |  First Impressions 
Rating:
5.0

Debby, the manager, was so helpful in giving me all the info needed to access the facility, which is very clean and well lit. Would highly recommend to anyone!

SUZANNE H.  |  First Impressions 
No reviews have been submitted for this location.

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