Customer Reviews for The Worm Bookstore

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Worm Bookstore

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CHRISTOPHER T.
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Excellent.

Christopher T.
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I can't say this transaction has gone well! I originally ordered a 6x12 trailer for pickup in Granby CO and dropoff in Sedona AZ. 2 days before pickup, I was texted that my order had been changed to pickup in Steamboat Springs CO. Steamboat is 80 miles from Granby and would have added 160 miles extra driving. I thought I was being cooperative and worked with Dave in Granby and accepted a 5x8 trailer instead of my originally desired 6x12. When I got down to Sedona, I got a text to return the trailer in Rimrock which is 40 miles away adding an extra 80 miles to my travels. I spoke with the uhaul general manager Cottonwood, Victoria, who was understanding and said I should take it to Sedona, "I was good to go". When I got to the Sedona return location, he told me he wouldn't take the trailer and I'd been scheduled for dropoff in Flagstaff! After a long time on hold, I was able to speak with Victoria again and she said she ran into trouble. While I was still standing in the Sedona drop-off location parking lot, Victoria transferred me to the northern Arizona traffic coordinator. The northern Arizona traffic coordinator was the first one who was unpleasant. She was more concerned with telling me that she'd tried to text and phone me than listening to why it was a problem to take it back up to Flagstaff. Eventually, she lost her temper and said "ok, just leave it there. I'll take care of it." and she hung up. So, the 5x8 trailer is dropped off in Sedona. I'm disappointed with u-haul's procedures for pickup and drop-off. I've also received an additional bill for $48.72 which I don't intend to pay. Chris Turner

CHRISTOPHER T.
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Customer did not leave a comment.

Ronald A.
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Peter B.
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Broken sun visor on driver's side made it difficult to operate the vehicle without being distracted. It should be fixed before a lesser experienced driver uses it. Mirrors could be cleaned. They were both dirty and difficult to use.

Richard H.
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Customer did not leave a comment.

Ralph B.
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Jordan A.
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Helpful, courteous, accommodating.

MICHAEL R.
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Priyanka D.
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Joni M.
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Have the representative actually walk with customer around the vehicle to note any unmarked damage. Have vehicle serviced, fluids topped off etc., wiper blades checked, between rentals, especially if vehicle will be driven interstate.

MICHAEL ANTHONY L.
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Customer did not leave a comment.

Stanley P.
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Customer did not leave a comment.

MARGARET O.
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your on-line system took 45 minutes to contact and selection was so limited I couldn't figure out how to rent the truck for the time I needed it. Actual person on site solved those problems. computer access was extremely maddening, hold time on phone excessive.

Jane S.
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Customer did not leave a comment.

RUSSELL M.
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ERNEST B.
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Zachary R.
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JOHN C.
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Nothing. Mike is awesome.

Timothy S.
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John M.
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HARRY V.
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I don't see the need of any changes, easy operation and really nice guy.

Trevor D.
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RICHARD M.
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HEATHER W.
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Rebecca K.
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Truck returned on Sunday as per contract refueled per contract. Charged an extra $74.00 which will be disputed.

Gina P.
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Nothing to improve, it was perfect and the process worked Exceptionally well and FAST

CHRISTOPHER C.
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Mike was great. Very friendly, knowledgeable and kind!

SOL PHYRE H.
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Great experience overall. Love renting from this location!

RICHARD B.
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LOUIS P.
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Customer did not leave a comment.

PIERRE R.
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Thank you for your professionalism.

Janis T.
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There should be >48 hours notice for changes to the pick up location of the truck. 24 hours is not enough time.

Michael S.
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KEVIN B.
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FREDERIC Z.
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Michele M.
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Thank you for your help in securing a 26' truck. You succeeded where the rest of the UHaul system failed.

Ronald A.
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Customer did not leave a comment.

Angel B.
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John M.
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Angus G.
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Professional and friendly service. First rate!!

Nancy S.
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Wonderfully friendly and helpful man. The best.

TREVOR L.
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Customer did not leave a comment.

Kristi W.
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Representative was awesome and our experience was great.

Howard H.
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Customer did not leave a comment.

Jacob S.
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It was the best experience renting a uhaul that we've had.

Darren P.
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Customer did not leave a comment.

Derek W.
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Nothing

Marc B.
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I've rented from this location several times and is always a good experience.

Trista W.
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Nothing. Very accommodating helpful and kind owner/ worker. Pleasant experience in general.

Wayne H.
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Mike was professional, friendly and very helpful. I am definitely renting from him again!!

Ryan D.
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Just keep doing what your doing ... nice job Thank You

HEATHER E.
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Everything exceeded my expectations

sharon S.
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Customer did not leave a comment.

John H.
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Customer did not leave a comment.

Paul T.
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Great customer service. Thank you!

Connie B.
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Have used this U-Haul business several times and highly recommend it.

KEITH RAYMOND S.
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Best u haul dealership I've been too

David E.
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Explain gears on truck. I didn't think to ask before leaving the lot.

Reem C.
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Customer did not leave a comment.

Laura S.
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Megan C.
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David M.
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HARVEY G.
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Derik C.
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BALTAZAR L.
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I was told U-Haul did not have what I needed do to a previous reservation for what I wanted, He continued to get more information from me and was able to rent me what I need being I would be able to return rental before his prior reservation would be picking up rental. Was very pleased with the rental and that he asked more questions to try and get me what I needed.

Susan A.
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Customer did not leave a comment.

DANNY M.
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Excellent service as usual!

Rachel H.
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Best location in the world!

DAVID P.
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Customer did not leave a comment.

MICHELE I.
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Friendly, efficient and local. Great service, great location.

Pamela D.
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Customer did not leave a comment.

EVA C.
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Nothing

Jason E.
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Customer did not leave a comment.

JAMES K.
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Customer did not leave a comment.

Henry B.
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The vehicle was great. I rented it from opening (8am) to closing (5pm) - as planned. The only improvement would have been to suggest to the best place to fill up for gasoline. (which I can look up online on my own - so great vehicle, and great service!). I will use again.

DAVID G.
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I was very disturbed when dealing with Uhaul on this rental. I was told this and that, given erroneous information. Mike stepped in at the end and saved your company's reputation and sorted things out for me and everything turned out great.

BARBARA R.
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Customer did not leave a comment.

STEVEN W.
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There is no substitute for kindness in the business sector. The owner is a rare bird nowadays. May success come his way.

AARON D.
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Customer did not leave a comment.

ROBERT M.
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Easy in and easy out, thank you!

Chris T.
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Customer did not leave a comment.

FLOYD W.
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STEVEN H.
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Customer did not leave a comment.

YVAN R.
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JULIE S.
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The personal service here was exceptional. I received a call a few days before my rental letting me know that my truck had already arrived and things were on schedule. Thank you for helping me with my move!

FRANK C.
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Customer did not leave a comment.

TYLER C.
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Mike was FANTASTIC. He's highly efficient, knowledgable and friendly while doing it. He added many touches in the customer service department that are truly far too rare in any venue. I feel so appreciative that he was our contact person.

JAKE W.
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The owner of Worm bookstore runs a tight ship. I've never had a better Uhaul Experience. Truck was clean, Mike the owner, one of the nicest guys you'll meet. Thank you.

JOSHUA L.
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Customer did not leave a comment.

JEFFERY K.
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The owner was very friendly and helpful. Awesome experience!!

BRADLEY C.
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excellent service

KATHLEEN T.
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Easy and fun to work with Mike. Great energy from Mike.

Richard G.
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Customer did not leave a comment.

JEANINE S.
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Michael is fantastic! He was very accommodating and assisted me with all my needs. I will definitely be renting from him again. Great experience.

Holly H.
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Mike is super efficient and helpful. He explains everything well and makes valid suggestions for anything extra a customer may need to get their job done. Thank you so much!

Jeremy J.
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We had given up renting with U-haul due to several awful experiences in not even being able to get through to make a simple reservation. However, we have had 2 trailer rentals from the Worm in Sedona, and it is some of the best customer service anywhere, not just Uhaul.

Craig H.
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Great location, very helpful and knowledgeable staff. Would absolutely rent here again.

Maxim F.
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Mike was super helpful. A pleasure to deal with.

Jim D.
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Mike was Great and made the entire experience a pleasure. Expect to be treated and respected like a Friend at this location.

No reviews have been submitted for this location.

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