Customer Reviews for The Worm Bookstore
(U-Haul Neighborhood Dealer)

1122 reviews

95 Airport Rd Ste A   Sedona, AZ 86336

(928) 239-9001

Location Hours

  • Mon: 12 pm - 4 pm
  • Tue-Sat: 8 am - 5 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 10/10/2021 - 10/18/2021: Closed

Services at this Location:

Contact Us

(928) 239-9001

95 Airport Rd Ste A
Sedona, AZ 86336

Services at this Location:

Location Hours

  • Mon: 12 pm - 4 pm
  • Tue-Sat: 8 am - 5 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 10/10/2021 - 10/18/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

KRISTA C. 
Rating:
5.0

Easy location terrific service highly recommend it…

Michael H. 
Rating:
5.0

Customer did not leave a comment.

India P. 
Rating:
5.0

Customer did not leave a comment.

LANCE S. 
Rating:
4.0

The trailer had a film of motor oil on the floor. No fun trying to load into without slipping, and certialy no good for my belongings. I had to mop the whoole thing out with solvent in order to use it. UHaul charges a fee if you leave the trailer dirty. Do I get to charge UHaul for the same?

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
5.0

Everything was great.. price, vehicle was wonderful, pick up and drop off super easy Thank you!!

Jen K. 
Rating:
5.0

Great customer service! I had changes in my schedule and they extending flexibility.

WHITNEY M. 
Rating:
5.0

All great.

DANIEL H. 
Rating:
5.0

Nothing, everything went very well.

PETER K. 
Rating:
5.0

Worked with me on the rental and helped me get exactly what I needed for my haul. I'll be back.

CHRISTOPHER B. 
Rating:
5.0

The Worm rocks!

MARK T. 
Rating:
5.0

Great guy to work with and took care of us really well. Rental was easy and no issues with anything. A great experience!

BRUCE M. 
Rating:
5.0

Most friendly and helpful uhaul location that I have ever dealt with.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

DANE B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL B. 
Rating:
5.0

Super easy, super friendly

ROSALIE M. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Very helpful and courteous service. Easy location to get around for pickup and drop off.

JASON T. 
Rating:
5.0

This location and the gentleman who helped us was great! However, your website was an unpleasant experience to say the least! I requested a location near me (across the street!) and the truck was unavailable so I received a call telling me to pick up at a different location. Only to receive a call the day of, telling me to pick up at yet another location. Which was further away yet! Funny thing, after being told there simply was not a truck available at the second location and I had to pick up and return to the third location, we drive past the second location on our way home and saw three trucks parked at the second location! So my overall bill was much higher than it would have been and that was pretty disappointing, because of the extra miles involved. Next time, I'll consider a different company based on this experience alone.

RHONDA V. 
Rating:
5.0

Customer did not leave a comment.

GAIL V. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Excellent customer service and clean vehicle. Will use again and will recommend to others.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Drop off was assisted by telephone, all questions were well answered and advice helped greatly.

STEVEN M. 
Rating:
5.0

The mobile check in was a disaster and we will never do that again. The app would not take and upload a photo as required. Call cust service and was on hole for over 30 minutes and then took her another 20 minutes to assist us and send a different link to complete the return of the truck. A complete waist of time. We will only rent from here when Mike is available.

BRADLEY C. 
Rating:
4.0

Customer did not leave a comment.

RANDY O. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Will return

CURTIS E. 
Rating:
5.0

Owner is super wonderful. He is knowledgeable and helpful. He is always pleasant and friendly. Michael cares about his customer and his equipment. Thank you for having the best owner.

MICHELE I. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Mike was great and so was the truck! Heartily recommend this Uhaul location.

LARRY JAMES P. 
Rating:
5.0

Customer did not leave a comment.

wilbur B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

The owner is a great man very help full to my needs, I'm the owner of Reliable hauling llc, when My trailers are having maintenance done and I need a trailer thier is always one thier at my disposal!

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

wayne F. 
Rating:
5.0

I have rented from here before. Mike is a great guy and always helpful.

Andrew G. 
Rating:
3.0

Customer did not leave a comment.

Kearney S. 
Rating:
5.0

Everything was great! Truck was ready, attendant was friendly and had good customer service!

BONNIE B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Nothing specifically but I do suggest that that location gets more trucks actual trucks just regular pick up trucks I think it would be a good thing because they only have a couple and they're always gone and I think that that location it's at least another three but then again that's just my opinion thank you very much

FRANK D. 
Rating:
3.0

Customer did not leave a comment.

Kearney S. 
Rating:
4.0

I had made my reservation to pickup a truck in Flagstaff, AZ. I was then told a few days before I was to pickup the rental that I had to drive an hour away to get it in Sedona. This was very unfortunate for me and cost me a lot of extra time. I was not pleased to say the least. The person I dealt with in Sedona was helpful

COLIN K. 
Rating:
4.0

Dismounting the trailer hitch took some doing. The latch stayed put, I guess it has to be that way to stay on the ball, a good kick dislodged it. There is no spring release.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

The Worm Bookstore location was terrific. Fast, Clean, helpful, good customer service, friendly and attentive.

Jason W. 
Rating:
5.0

Great experience in every way.

GREGORY D. 
Rating:
5.0

Micheal was very helpful, patient and was very transparent about his service, no surprises. Thank you

ALEX R. 
Rating:
5.0

The gentleman running this location is very knowledgeable and helpful. We were able to pick the equipment up at his site, even though U-Hauls are in high demand and this is a smaller location. He made a trip to another location to pick up the trailer for us. Recommend renting here!

SANDRA T. 
Rating:
5.0

Mike's great!

CHRISTOPHER C. 
Rating:
5.0

Add a couple more chairs for when there's already a customer being served and a person has to wait. As is there's only one. :)

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

UHaul was old and had patched roof damage and other old damage. That said the trailer was solid and performed well on our 1100 mile trip.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WALKER W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Michael was excellent, knowledgeable & location clean & impressive!

WILLARD S. 
Rating:
5.0

This is the best Uhaul experience that I've had in my decades of using Uhaul.

ALICE D. 
Rating:
5.0

Is as perfect as it gets!

ALICE D. 
Rating:
3.0

Convenient location for drop-off.

Suzanne T. 
Rating:
3.0

Confirmed reservation, was told they didn't have the vehicle. Had to drive 40 MILES to get another. Called "traffic" , lady hung up on me. Wouldnt cover my extra mile costs. Mike at the book worm was cool. This company is CRAP!

MICHAEL R. 
Rating:
5.0

Helpful stuff Michael is Amazing with his customer service

YUSEF A. 
Rating:
5.0

Great location, Mike made everything go smoothly… Will recommend this location to friends.

MICHAEL R. 
Rating:
5.0

It was great no improvement thank you that location

PETER W. 
Rating:
5.0

Customer did not leave a comment.

BERNARDO H. 
Rating:
5.0

Customer did not leave a comment.

RACHEL R. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Quick & easy drop off

Randall W. 
Rating:
5.0

Customer did not leave a comment.

Kerri S. 
Rating:
1.0

My drop off was planned over a month in advance. When I called on 6/22 to drop off the truck, their recording stated they were closed until 6/24, and "call the 800 U Haul number for help". They could have sent me an email in advance telling me about the closure. They could have called me in advance. They did NOTHING. I made 2 calls to the 800 #, spending a lot of time on hold, waiting. Finally the person at the 800 number walked me thru the drop process.

Raym H. 
Rating:
5.0

Mike is a great guy. Very helpful would use this u haul again!!

DENNIS N. 
Rating:
5.0

Great service

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Owner, Mike is professional, efficient and friendly. He goes above and beyond normal customer service. Thank you for such excellent support.

MICHELE I. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE D. 
Rating:
3.0

Confusing drop off location. I think u Haul could cover the .17 cents they charged for going over the milage. the wait time to call customer service was very long.

James J. 
Rating:
5.0

The gentleman who checked me in was very nice. The location for drop-off couldn't have been more convenient and I will definitely use this spot again! I was so pleasantly surprised by my entire U-Haul experience that it seemed totally seamless! Thank you.

MARY K. 
Rating:
5.0

some customers are short stature. adjustable seat & steering wheel always welcome

KAREN W. 
Rating:
5.0

Once again, there is a very nice and helpful employee there.

PAUL D. 
Rating:
5.0

Fantastico❣

JAMES W. 
Rating:
5.0

Mike is amazing.

TYLER C. 
Rating:
5.0

The manager does an excellent job.

RONALD A. 
Rating:
5.0

Evrything was great, i always enjoy working with this location

DONALD R. 
Rating:
5.0

No improvements to suggest. Mike is Freaking Awesomesauce 🤘

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

I cant not view the receipt and believe ive been billed incorrectly.

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

Great service

MADAK K. 
Rating:
5.0

Greate service

MADAK K. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

It was a busy day and he was friendly and efficient

Mary M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

RUBY M. 
Rating:
5.0

Thank you guys appreciate the help for today

RODOLFO Z. 
No reviews have been submitted for this location.

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