Customer Reviews for The Worm Bookstore
(U-Haul Neighborhood Dealer)

1004 reviews

95 Airport Rd Ste A   Sedona, AZ 86336

(928) 239-9001

Hours

  • Mon: 12 pm - 4 pm
  • Tue-Sat: 8 am - 5 pm
  • Sun: 12 pm - 4 pm

Special Operating Hours

  • 4/17/2021: 8:00 am - 12:00 pm
  • 4/18/2021 - 4/20/2021: Closed

Services at this Location:

Contact Us

(928) 239-9001

95 Airport Rd Ste A
Sedona, AZ 86336

Services at this Location:

Hours

  • Mon: 12 pm - 4 pm
  • Tue-Sat: 8 am - 5 pm
  • Sun: 12 pm - 4 pm

Special Operating Hours

  • 4/17/2021: 8:00 am - 12:00 pm
  • 4/18/2021 - 4/20/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Everything was great!

CHRISTINE R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Everything was so smooth! Thanks my friend for making that so easy!

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE N. 
Rating:
5.0

Keep up the good work. Also, Mike is very knowledgeable on all your products and that was very helpful.

CHARLES F. 
Rating:
5.0

The process was quick and easy into the employees were very friendly.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

TIM S. 
Rating:
3.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Perfect, no improvement necessary.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

Byron A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Mike is great. Always a pleasure to interact with.

BLAKE MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
5.0

exceptional service at departure end and very convenient.

Larry W. 
Rating:
5.0

My experience was fantastic, simple and easy. I will rent again from this location.

GAYLE B. 
Rating:
5.0

Have rented from this location several times, and Mike is always friendly and professional.

MARC B. 
Rating:
4.0

Customer did not leave a comment.

ANITA S. 
Rating:
3.0

Tight access, inadequate signage directing customers where to park return vehicles. Good staff.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great experience. They had what I needed twice in row without advanced notice.

MARC K. 
Rating:
4.0

The operator was very friendly but also very busy. I had to hook up the trailer alone.

Norman G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

LESLEY W. 
Rating:
5.0

Customer did not leave a comment.

ERIC U. 
Rating:
5.0

I drove a total of 12 miles, I was told I had to fill the gas tank, the gage when I first drove it was just on full! When I filled it up the gage slid past the full mark after I put 7.8 gallons in! PRETTY BAD GAS MILAGE? I showed Mike and he just said that was U Haul policy!

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

MARK EVANS W. 
Rating:
5.0

I've rented from this location multiple times, and he always explains everything and make it an easy process

MARC B. 
Rating:
5.0

Customer did not leave a comment.

DAWN W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK R. 
Rating:
5.0

great local customer support. Great job.

RAYMOND K. 
Rating:
5.0

The owner is awesome everytime i use him. Living local, its nice to have this service! Thanks

STEVEN P. 
Rating:
5.0

Check in was quick and efficient. Check out via mobile device was super-slick. Whole experience was great.

JEFFREY F. 
Rating:
5.0

Pleasant, seamless experience. The operator was thorough and cordial.

MORGAN C. 
Rating:
5.0

Mike was very friendly, efficient and the truck was in excellent condition. Very good experience.

KIMBERLY R. 
Rating:
3.0

None. The location was easy to find and the associate was great

JILL D. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL G. 
Rating:
5.0

Customer did not leave a comment.

TOBBY R. 
Rating:
5.0

Customer did not leave a comment.

REILLY F. 
Rating:
5.0

Absolutely incredible services, customer service, communication, friendliness, helpful and welcoming.

Matthew S. 
Rating:
5.0

Always a great place to rent from. Person at desk is great. Very helpful. Great place.

GIULIANA D. 
Rating:
5.0

Customer did not leave a comment.

LESLIE P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Owner accommodating and easy to work with, explained process well, truck very clean and worked great.

STEWART L. 
Rating:
5.0

Awesome costumer service

Mouhamed H. 
Rating:
5.0

Customer Service and availability was so incredibly wonderful 😊

Matthew S. 
Rating:
5.0

The owner is super nice and kind. He explained everything so kindly.

Haejung J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Berry P. 
Rating:
5.0

Both locations were great. Clean and accommodating.

JEFFREY B. 
Rating:
5.0

Friendly, well organized, clean and efficient

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
4.0

The Gentleman who assisted us very nice and helpful. It's not every day you run into business owners who take the time to help and are very nice and pleasant to do business with.

BALTAZAR L. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

joel K. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

There were several trailers to choose from fortunately because the first two did not have functional license plate lights...all lights should be functional, not just most. Michael is great, rented here numerous times. He is easy going, a good explainer, and honest. Thanks again Michael!!

brian T. 
Rating:
4.0

Stop with all the photo taking, being able to get paperwork done before arrival for pickup, wasted 45 minutes trying to get things figured out and to obtain key and that was after watching video and doing what I can before pickup and dropoff was a drag also, dark, cold, tired and I have to take more pictures, cannot do it unless at Uhaul location, big bummer!

Harry E. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus T. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Excellent.

CHRISTOPHER T. 
Rating:
1.0

I can't say this transaction has gone well! I originally ordered a 6x12 trailer for pickup in Granby CO and dropoff in Sedona AZ. 2 days before pickup, I was texted that my order had been changed to pickup in Steamboat Springs CO. Steamboat is 80 miles from Granby and would have added 160 miles extra driving. I thought I was being cooperative and worked with Dave in Granby and accepted a 5x8 trailer instead of my originally desired 6x12. When I got down to Sedona, I got a text to return the trailer in Rimrock which is 40 miles away adding an extra 80 miles to my travels. I spoke with the uhaul general manager Cottonwood, Victoria, who was understanding and said I should take it to Sedona, "I was good to go". When I got to the Sedona return location, he told me he wouldn't take the trailer and I'd been scheduled for dropoff in Flagstaff! After a long time on hold, I was able to speak with Victoria again and she said she ran into trouble. While I was still standing in the Sedona drop-off location parking lot, Victoria transferred me to the northern Arizona traffic coordinator. The northern Arizona traffic coordinator was the first one who was unpleasant. She was more concerned with telling me that she'd tried to text and phone me than listening to why it was a problem to take it back up to Flagstaff. Eventually, she lost her temper and said "ok, just leave it there. I'll take care of it." and she hung up. So, the 5x8 trailer is dropped off in Sedona. I'm disappointed with u-haul's procedures for pickup and drop-off. I've also received an additional bill for $48.72 which I don't intend to pay. Chris Turner

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
4.0

Broken sun visor on driver's side made it difficult to operate the vehicle without being distracted. It should be fixed before a lesser experienced driver uses it. Mirrors could be cleaned. They were both dirty and difficult to use.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Helpful, courteous, accommodating.

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Priyanka D. 
Rating:
2.0

Have the representative actually walk with customer around the vehicle to note any unmarked damage. Have vehicle serviced, fluids topped off etc., wiper blades checked, between rentals, especially if vehicle will be driven interstate.

Joni M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

your on-line system took 45 minutes to contact and selection was so limited I couldn't figure out how to rent the truck for the time I needed it. Actual person on site solved those problems. computer access was extremely maddening, hold time on phone excessive.

MARGARET O. 
Rating:
2.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
4.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Nothing. Mike is awesome.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I don't see the need of any changes, easy operation and really nice guy.

HARRY V. 
Rating:
2.0

Customer did not leave a comment.

Trevor D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER W. 
Rating:
1.0

Truck returned on Sunday as per contract refueled per contract. Charged an extra $74.00 which will be disputed.

Rebecca K. 
Rating:
5.0

Nothing to improve, it was perfect and the process worked Exceptionally well and FAST

Gina P. 
Rating:
5.0

Mike was great. Very friendly, knowledgeable and kind!

CHRISTOPHER C. 
Rating:
5.0

Great experience overall. Love renting from this location!

SOL PHYRE H. 
Rating:
5.0

.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

LOUIS P. 
No reviews have been submitted for this location.

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