Best U-Haul experience everSean M.
Customer Reviews for Third Coast Napa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tuesday D.
Customer did not leave a comment.William T.
Customer did not leave a comment.Jane L.
Customer did not leave a comment.Michael N.
Very nice and helpfulViola G.
Nice young man , I delt with to rent the u haulReggie J.
Customer did not leave a comment.JOEL D.
The young man that helped me was professional and helpful. I modified my reservation last minute and he was able to accommodate me.Michael S.
Customer did not leave a comment.elizabeth K.
Customer did not leave a comment.Charles C.
After reserving the truck online and filling out all the information, I had to go over all the same information again with the rental agent. A waste of time.William T.
Good service. No problemsFred R.
Well, maybe not tell me the day before I am to pick up my truck that I can't pick it up from the location I chose, or at the time I chose. Also, tell your customer service personnel to have some professionalism and don't just say "oh well".Abigail M.
Customer did not leave a comment.Ben L.
First you gave my reserved trailer away to a walk in. Luckily there's was another available that uhaul didn't know was on there property. Second the uhaul attendant didn't secure it properly and it came off while loading the vehicle. Causing thousands of dollars of damage. Third, it's been a week since I heard from your adjuster!! Help!!mark C.
Customer did not leave a comment.John B.
Customer did not leave a comment.Robin D.
Customer did not leave a comment.KATHY W.
Customer did not leave a comment.GARY S.
Customer did not leave a comment.Warren S.
Customer did not leave a comment.Stephen B.
I was a bit fearful about driving this 15' truck but in fact it was very easy to drive. I was relieved. :)Dora B.
Customer did not leave a comment.kim B.
Very helpfulRichard P.
Customer did not leave a comment.Alice R.
Customer did not leave a comment.Matt M.
Agent checked the insurance box which unknowingly cost me an extra $100!! Had a flat Tire and cost me over three hours of drive time before it was repairedJuan A.
Customer did not leave a comment.Wade R.
The employee in Blanco, Texas was great wish all of them were like her. All of your employers should explain about the unlimited miles and anything over will be charged. I wasn't told I was only allowed 225 miles on the move, must be from one city limits to the other. When I received the truck on the website it says unlimited miles, but again that's not true.JAMES D.
The utility trailer was way too low to safely drive the car. It should not have been given to me in the first place. But they turned around and accepted the trailer back immediately and worked with me to get me a 15' truck. everything worked out perfectly after that. They were really helpfulMichael F.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Steven K.
Tried to give us a poor quality trailer at first, but upon our complaint changed to a nice trailer.Beverly L.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Jamie G.
Customer did not leave a comment.Elizabeth K.
Customer did not leave a comment.Terry E.
Customer did not leave a comment.William H.
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.dorothy C.
Customer did not leave a comment.Kary C.
I rented the trailer on a Saturday and was informed by the agent that the location would be closed on Sunday and to return the trailer before they opened on Monday. I returned the trailer on Sunday but was charged for the late return even though the rental agent told me that it would be okay. I could have returned the trailer on Saturday if needed. I'm not pleased with the extra day charge.Lonnie D.
Inside windows were very dirty. Truck was much older than other trucks I saw from Uhual.AC did not cool cab well consistently as I drove thru deep South,.making it uncomfortable for me. I deserve some compensation back for this poor AC in the cab.Bryan L.
Good service until drop off time. No confirmation at the drop off location.David B.
Nothing. Everything was fine!!Kevin T.
Everything was great!jerry W.
The on line rate lead me to believe that the rate was $50 per day but it wound up being $140 for a 9 to 5 rental because I wanted to return it to a location less than 200 miles away. In all fairness, they did offer to extend the time for a longer period of time which was not needed in my case but I wound up paying about $17.50 per hour for the rental which was high in my opinion.William I.
Customer did not leave a comment.robert K.
Poor customer service, only one employee could use the computer to rent me the truck. I rented on the Friday before and still had to go through more rental issue on Monday. Your system also had issues as well.fuller J.
Customer did not leave a comment.Brad D.
Customer did not leave a comment.Linda M.
All was easy. Maybe ask for a gas receipt and check to see if the amount of fuel makes sense for the miles driven. As noted above, it wasn't even close to your advertised mpg.Duke W.
Customer did not leave a comment.Joel H.
The location runs very wellSalvador R.
Customer did not leave a comment.Carla F.
Customer did not leave a comment.Twain T.
Nothing, the young man that waited on us was Excellent. Great customer Service. I recommend this UHAUL very highly. 5 starVICTOR DAVID G.
Customer did not leave a comment.Rebecca B.
Great ServiceWilliam S.
Customer did not leave a comment.Micheal W.
Drop off location was great. Service rep was apologetic about the overcharge for the late fee and did what he could to remove it. He was able to remove $40, leaving me a balance due of about $30 which I had to pay and should not have.Joel H.
All goodCarol B.
Well paid 617 dollars and when I turn it in its an additional 1600 dollars.David W.
Just a drop offDuke C.
Nice guy - easy to rent trailer.Alfred K.
Customer did not leave a comment.Casey H.
Customer did not leave a comment.Barbara R.
Customer did not leave a comment.billy B.
I picked up in tx, not pawpaw.Thomas L.
Customer did not leave a comment.Calvin G.
They're great!jim H.
Less than 7 minutes from drive in to drive out. Can't get much betterRichard R.
quick & efficentRonald M.
Friendly and helpful staff. Drop off went smoothlySalvador R.
Great customer serviceJohn C.
Customer did not leave a comment.William H.
dropped off after hoursAlan S.
Nothing. And the employee/owner in Blanco was so helpful!Jennifer H.
The help at the location was professional, helpful and knowledgeable. I will visit location in the future. Thanks!Rodney B.
Pro: U-Haul (corporate) upgraded my reservation from a 20' to 26' truck (due to availability) for the same price of the 20'. Con: Pick-up location charged the higher 26' rate. Contacted U-Haul after drop-off to complain, they issued a review to the pick-up location. After several communications, pick-up location rectified the over charge. Root cause: U-Haul did not have the promised rate in their reservation system, otherwise why would the pick-up location charge the high rate.Darrell P.
Staff were really efficient and courteous. I had to delay the scheduled pick up and again the staff were so nice!Morag S.
the dolly was usable but had a bad tire and malfunctioning ratchet strapDebra K.
Customer did not leave a comment.frank L.
Customer did not leave a comment.Lance B.
Customer did not leave a comment.STEPHANIE C.
The day of rental should be prorated, it counts as a full day regardless of the time of day the rental is made. I was informed that a late fee would be $28 a day at the original site however I was charged the higher $40 a day at the return site. This should be more clear at time of rental.Salvador R.
Customer did not leave a comment.William N.
Customer did not leave a comment.MICHELLE W.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.Neddra H.
Customer did not leave a comment.Miranda R.
Customer did not leave a comment.Carol B.
Customer did not leave a comment.Nathan S.
Provide assistance for customer to unhitch. Let me explain the no's. We were disappointed since we were told to drop the trailer off behind the trucks. Was not an easy task because it was somewhat hard with a 26' truck. No one to help unhitch it and when I went to ask for help I was told it would be a few minutes. Waited a while and no one showed up. My husband took a steel bar and pushed the hitch up and I drove the truck away. Again not and easy task for a 77 year old man, but we did it.Marguriette P.
Customer did not leave a comment.Marilyn A.