Customer did not leave a comment.Mark M.
Customer Reviews for Thruway Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carl O.
I would have liked to know ahead of time that the vehicle we scheduled (15') was not going to be available.Jenna M.
Customer did not leave a comment.Colleen G.
Everything went as planned thanks againRobert L.
Quick and easy to get into unitGERALD D P.
Customer did not leave a comment.Terry F.
Customer did not leave a comment.Harold B.
The windshield wiper didn't work for the first hour. It was misty and slushysharron H.
Great serviceRICHARD T L.
Customer did not leave a comment.Darrell J.
We had made a reservation for pick up in Pasadena NL in December and paid 400$ down. No contact was made to us that this store would be closed on Jan 4th the date we had our reservation for. Arrived to pick up the uhaul with the place closed. Luckily after having to press way to hard. Being told the first time we would have to wait for another day and there was nothing that could be done. uhaul was able to accommodate us in Corner Brook. But this was 50 km one way out of our way. Gas in our car to drop off the driver as well as movers waiting on us. (About 50$ one way in gas for our car let alone the uhaul) There was 100 $ taken off our rental. However. We were not advised our drop off point was changed as well from the Commonwealth Mount Pearl location. To the Kenmount road, St. John's location. Which was again about 20km one way more out of our way. Our experience with uhaul was far from even average. Usually the customer service is much better. But this was not good enough!!! So disappointed with this.AARON QUINTON H.
Customer did not leave a comment.MANFRED F S.
Customer did not leave a comment.Ryan S.
It was a great experience. Stressful time moving and this was a pleasure. Thank youROSS R T.
Customer did not leave a comment.Shannon H.
Customer did not leave a comment.MICHAEL R M.
Found garbage behind seat. Overall not very clean. Truck pulled to the right the whole trip.GLEN W.
It wasn't cleaned or swept out. There were actually rocks on the seats! My interaction with staff here though was awesome. Many thanks.Jackie H.
Interior of cab wasn't all too clean. Cup holders were full of wasted coffee. Otherwise fine.BLAIR CHRISTOPHE W.
Solid service, no complaints. Everything went smoothly.ZACHARY G.
Customer did not leave a comment.CRYSTAL H.
Customer did not leave a comment.PAUL C.
Give out gas vouchers.. Ha ha..just kidding..we can't help the price of gas..it worked out great for our move. Thanks..KEVIN J M.
Customer did not leave a comment.Amanda S C.
Please do not allow people to book a trailer that will not be available at the specified location. We had to change locations and didn't get the trailer we ordered for 9am until 7:00pm and had to pack the entire thing in the rain to depart across the ocean the next morning at 7am.Rebecca R.
Mr. Holwell (Corner Brook location) was not friendly. No masks or social distancing took place (There were multiple people in a tiny room) which also made it uncomfortable. Additionally, I would say Mr. Holwell (name as shown on my receipt) was somewhat rude. When he finally acknowledged me as a customer, he proceeded to try and argue with me about a non relevant topic about the local economy in the place I just travelled from. Mind you I did not appreciate this after travelling hundreds of kms, a week of packing, and days of driving with my wife and child during a pandemic. This is a location I will not attend again and am disappointed with this location, especially since I had such a pleasant experience at the Dartmouth Uhaul location. Which by the way, the staff was absolutely incredible and accommodating.andrew S.
Checkin area was cramped and dirtyDAVID B C.
Customer did not leave a comment.MELVIN LARRY H.
Guy here was excellent! He backed the Uhaul into position and was easy to work with.Andre S.
Customer did not leave a comment.JEFFREY SCOTT M.
Customer did not leave a comment.TROY WILLIAM Y.
Inspect the containers Inform customers of the speedometer difference. Was confusing doing thirty in a fifty zone and going too fast at firstHENRY JACKO R.T. M.
I only say recommend because there are limited options for renting trailers in Corner Brook. The guy was helpful enough when I went to pick up my pre-booked trailer, and they seemed to have plenty of trailers and trucks in the yard. However, I tried to get in touch with them the Saturday prior to my scheduled pickup day of Monday, to confirm that everything was in order. Even though the hours of operation were 9am-12pm, no one answered the phone when I tried to call. I drove up to the business in person only to find that even though the lights were on, there was no one there and the door was locked. I was not impressed.Alison P.
Customer did not leave a comment.KIMBERLY ANNE S.
Provide service on weekends. I had to rent a truck because l could not get a 6x12 enclosed trailer in neither of the 3 dealers near me.LINDBURGH FREDER W.
Customer did not leave a comment.JOANNE A.
Customer did not leave a comment.ROBERT JOSEPH P.
Customer did not leave a comment.clyde S.
Customer did not leave a comment.ALANNA LORRAINE S.
Customer did not leave a comment.JEFFREY LESLIE P.
Customer did not leave a comment.KYLE CHAD P.
Brian's great to deal with.ROBERT M.
It was crazy expensive... i went 23 mi sameday rental, put down $100 deposit.. 23 mi 2 hrs and $90.82 RIDICULOUS.. IM PISSED... NEVER BEEN SO EXPENSIVE.. funny think i even put $10 gas in...ROY HERBERT Y.
Customer did not leave a comment.SCOTT M Y.
Customer did not leave a comment.BERNARD L S.
Customer did not leave a comment.Thomas Jay W.
Customer did not leave a comment.DONALD G S.
They were very helpful in getting us squared away when an emergency required us to cancel our move into our second day.DENNIS I.
These folks went above and beyond to help us in an emergency situation. Will be forever grateful!DENNIS I.
Very friendly staffHEATHER O.
Customer did not leave a comment.curtis S.
Customer did not leave a comment.Henry W.
Brian is always excellent to deal with. Very helpful!ron O.
Customer did not leave a comment.Jennifer Cassie R.
Customer did not leave a comment.Derek L.
Customer did not leave a comment.Nicklas Wayne L.
Customer did not leave a comment.Donald M.
Make sure trucks are clean and not smelling of smoke. Answer the phone when someone calls. Ask if they want the extra days of safe move coverage instead of just adding it!! Stay true to pricing! Cost twice as much as I thought! I wanted the van and they said they didn't have one but there was one on the lot sitting there for three day so I had no choice but to get the bigger more expensive truck. Well played!Amanda G.
The pick up was great, but the truck broke down while we had it. Engine light came on and the truck bucked when in use. We parked it for the night and the next day it wouldnt start the first four times we tried. Finally she did and we couldnt shut it off.. brought her right back short of our goal.nicole O.
Friendly knowledgable servicePeter C.
Customer did not leave a comment.alvin F.
Customer did not leave a comment.IVEN N.
I think lower the price per km would be best.patti M.
Customer did not leave a comment.bev W.
Provide rentals that are road worthy . This location gave me a truck with a leaking power steering pump i had to put 2 jugs of fluid in on my trip. Also the front end is gone the steering is bad all over the road . At times driving i was fearing for my life in heavy hi way traffic. Uhaul turned a move into a nightmare. I took all the info of the truck and sent it to the DOT to have this truck taken off the road before someone gets killed. Where i picked up the truck there were several 20ft trucks and he gave me the worst one. I will never use u haul again .Jerry R.
Customer did not leave a comment.the G.
Seemed to be some discrepancies between the online booking and the location... They did not have the requested sized vehicle and we also were not able to drop off the vehicle at our preferred location.Sasha F.
Customer did not leave a comment.Christopher C.
Can't think of anything.Lloyd B.
We booked a truck and a hauler on May 9, 2020, we needed to pick it up the next morning. After booking it online and following all the steps, I called the Uhaul toll free number to confirm the booking. I wanted to make sure everything was completed correcting in the reservation process. It was all confirmed. We were booked to pick up the truck and hauler at 9:00 am on May 10, 2020. We waited until 9:30 ish to contact the Uhaul toll free number because there was no Uhaul representative on site and nothing seemed to be prepared. Around 10:00 am the representative showed up. Apparently he was not made aware of our booking. He was not prepared at all. We were scheduled to be at our destination at 11:00, but due to the late leaving we were late. When the representative showed up he had to remove and install a new tire on the hauler before we could take it. Approximately, 11:00 am, we were able to leave the Rental Pick Up Location. We were already late for our appointment and then we had a 1.5 hour drive to get to our destination. The truck was not filled up, it was only 1/4 tank of gas in it. So because of this we had to make a stop to the gas station before beginning our journey. The beginning of our day was a "rocky start". When unloading the truck we noticed that there was a sign that said $25.00 off for returning a clean truck. So before returning the truck we cleaned out the truck: cab and box. We also sprayed water on the trailer to clean it off. We returned the truck and hauler back to the Rental Drop Off Location at 9:00 pm. When we check out of the Uhaul mobile app and we got our receipt, we noticed that we were not credited for returning a clean truck and hauler. Overall, it was a successful day, we were able to get done what we need to get done. But, I have to say our first Uhaul experience was not a pleasant one. It caused us and the individuals at our destination a lot of anxious moments.Willie George B.
We did, self drop off. Had no instructions so we had the keys dropped before we knew that we had to take pictures inside the truck.Penny M.
Customer did not leave a comment.Paula W.
Customer did not leave a comment.Mark P.
Lower ratesmitchell E.
Customer did not leave a comment.Glen F.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.bob M.
Do the same and they will be happy.paul S.
The process was efficient and the trailer was available at the specified time but, the trailer was very dirty. Because of time constraints and location I was using the trailer I was unable to return. I had to clean the unit out myself before using!Dave R.
Service was incredible. Pickup and dropoff was fast and friendly. My only issues were the lack of winter tires. And the paperwork said the gas hand was just above 1/4. But it was below 1/4. Closer to 1/8. Otherwise, amazing service.Amy T.
Customer did not leave a comment.Gian D.
Customer did not leave a comment.Vanessa A.
Customer did not leave a comment.Trevor W.
Excellent to deal with!! Thanksron O.
Customer did not leave a comment.Terry A.
Initial pickup was good. The truck was tidy (not clean, but tidy) After our issues it took a while to get a hold of someone from the dealer to help come up with a solution.Kyle S.
Customer did not leave a comment.Lenora D.
Customer did not leave a comment.Dorothy M.
Customer did not leave a comment.Francis T.
Customer did not leave a comment.Victor H.
we have used this location on a few occasions when we needed a truck to move something. They have always treated us great and are very nice people to deal with!dwight E.
Customer did not leave a comment.marizona M.
Customer did not leave a comment.troy Y.
Nothing Thankstravis M.
Customer did not leave a comment.Mark P.
The guys were really nice here too. Super helpful with the trailer.Sarah P.
Customer did not leave a comment.jim W.
We had no Issues, and we would use this location again.susan P.
Customer did not leave a comment.thomas D.