Customer Reviews for Tios Auto Sales
(U-Haul Neighborhood Dealer)

146 reviews

102 N 9th St Ste B   Modesto, CA 95350

(209) 579-7640

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(209) 579-7640

102 N 9th St Ste B
Modesto, CA 95350

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristi D. 
Rating:
1.0

Charged me an extra 50 without telling me

ADAM ZACHARY K. 
Rating:
3.0

No briefing on vehicle operation ... mirrors, lights etc.

Tim F. 
Rating:
5.0

Tio was so helpful! We were moving some of our things to stay safe from the Caldor fire couldn't find a truck close to us. Came to Modesto and he was so kind and understanding. Thank you El Tio!

MICHAEL S. 
Rating:
5.0

George and his team were incredibly easy to work with. Thank you!

LYLE A. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Very professional and helpful. Easy to deal with

Ted H. 
Rating:
1.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

Customer did not leave a comment.

KOMERA N. 
Rating:
1.0

1 - Unit cab was uncleaned and filthy upon delivery - gum and trash in cab and center console -- and was not ready for delivery at reserved time -- (Late by 2+ hours due to U-HAUL action / non-action and process stalling) 2 - Unit had just been turned in from 2000+ mile trip - no check of oil or fluids was accomplished - when asked, site rep stated that was not their job and they didn't get paid to do that. 3 - Unit provides WAS NOT the unit reserved (i.e. NO Cruse control - poorly functioning A/C) 4 - NIETHER site nor local U-HAUL franchise site was willing to take responsibility to address issues. Basic poor support at all stations.

CHARLES K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
2.0

We had to wait about 45 minutes to get truck due to uhaul system problems. We tried returning through digital system and couldn't do it due to website malfunction. Tried calling 1-800 number and was disconnected after being put on hold for 15-20 minutes. Uhaul then charged me for an extra day because their web system messed up. Still haven't resolved or been able to talk to a person about refund process. Very frustrated.

Perry L. 
Rating:
1.0

I have never been charged a cleaning fee, it's obvious that who ever runs this location is trying to make money however they can. It's the last time I will rent from them again. I will dispute this with my bank. I have rented serval trucks, vans, trailers from U-Haul and never had a cleaning fee.

BRUNO S. 
Rating:
5.0

Excellent!

MICHAEL S. 
Rating:
3.0

Not make a reservation where the bring back time is after the location is closed. So I have to keep the equipment for a whole other day

Harvey B. 
Rating:
5.0

Customer did not leave a comment.

Sharla H. 
Rating:
2.0

The attendant was rude and did not answer the questions that were asked. Rather went outside to for several minutes and once he came back. Attended someone arrived after I did.

SALVADOR V. 
Rating:
5.0

Customer did not leave a comment.

Lourli C. 
Rating:
3.0

Uhaul tried to switch my drop-off location saying they talked to me in the email that was sent. I called back & requested I stay with my initial drop-off location because I had already scheduled an uber. We inconvenience me again & make it so comfortable for the next customer. I felt like I was treated so unfair. As they ok'd the extra 50 miles from Livermore to San jose, they didn't comp the gas & time I had to use & the people I already paid to help me for 4hrs but only could stay for 15 mins because of all of the time wasted. I was completely unhappy with what went on. But the 2 customer service reps I dealt with in person were very professional & helped me with no problems.

Delia V. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
1.0

I never rented anything so I don't know why this is coming to me this keeps happening to me over and over again please have your agents double check phone numbers because when I get emails and texts that say verify equipment and things I'm just gonna say no and that it's not acceptable

OMAR R. 
Rating:
3.0

I wil never rent from that location again the man who did the rental was so unprofessional so rude

OFELIA O. 
Rating:
1.0

Customer did not leave a comment.

JUAN L. 
Rating:
3.0

Have to cross major road to get truck and dolly was paid for but not present in vehicle.

Lincoln E. 
Rating:
1.0

Complications to where I left the van. They called to tell me that I would have to pay the towing fee. I informed them that I was not told where to park the vehicle after they closed, and therefore I am not responsible for the tow fee.

SANDRA G. 
Rating:
2.0

The gentleman is very nice himself. However I made a reservation in advance so I had everything on the checklist I purchased but when I got the truck nothing was there. Specially the furniture dolly that I needed the most besides the pads. Besides that I made the reservation for 8am then Few days later they changed it 10am. Then there was Soil compost and marijuana leaves everywhere in the box. Broken side rails to tie the furniture too. In the cab had spilled drinks and sunflower seeds everywhere. I don't know who this falls on but worse experience I have had when we had a emergency deadline to remove stuff out our grandfathers house.

ROSS W. 
Rating:
3.0

there was no Appliance dolly. Please remove $10 from my bill. My total should be $70.64 (not $80.64). The guy in charge where I got the truck from is not friendly. It was hard to contact him over the phone. It always go to his voicemail 10 times out of 10

Daniel L. 
Rating:
2.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
3.0

Would rather have a person from U-Haul assisting me. Staff at alternate sites tend to put U-Haul customers after their customers.

JESSICA P. 
Rating:
1.0

Charge too much .i got charged for mileage twice

CATHERINE T. 
Rating:
3.0

they were late to give me my uhaul and yet wanted it returned less than 24 hours. very disorganized

PAMELA B. 
Rating:
5.0

Customer did not leave a comment.

PRAVEEN P. 
Rating:
3.0

Have supplies stocked and ready for customers.

Sherrie H. 
Rating:
3.0

All in all the location was decent and friendly just wasn't pleased with my overall experience through uhaul. I made a reservation at a different location then arrived and the trailer i reserved wasn't even there so got sent to tios to pickup what he had then to find out it wasn't available for a 2 day rental only a 3 day rental. So then called the main Manteca location to find a trailer and they were having a problem locating one so got tired of wasting the day and decided to just go back to tios and was forced to pay for a 3 days rental. Then the day my trailer was due back i was running 10min late so called to ask if I would be charged for a full extra day and was informed I would be. So long story short I ended up paying for 4 days of rental when only originally needed 2day rental. Very unsatisfied with my experience cause it ended up costing just as much or possibly even more then just getting a full size moving truck.

TERRY M. 
Rating:
3.0

Maintain the trucks to make sure they run smoothly

Karim S. 
Rating:
4.0

customer service was great

Jimmye C. 
Rating:
3.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Monica F. 
Rating:
5.0

If they could wash the windows and wipe down the interior would be nice

Noreen S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

a rough lot to drive into

ALAN S. 
Rating:
1.0

Horrible. My truck wasn't there at all and the employee had zero sympathy and didn't make any effort to fix their flaws. He lied that a dolly was in the truck, when I said it was not in the truck, he charged me for 2 dollys instead of 1 that never existed. Just complete lack of customer service.

MICHAEL M. 
Rating:
5.0

I had a very good experience. It wass the first time i used the phone check in and drop off but it was great. Thank u

diane S. 
Rating:
3.0

Customer did not leave a comment.

William I. 
Rating:
3.0

Customer did not leave a comment.

OWEN SCOTT H. 
Rating:
2.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

System moved pickup from Modesto to Stockton, 40 miles away. Rep did call and find another trailer in Modesto.

Dennis H. 
Rating:
4.0

They were the ones that told me about cleaning the vehicle.

daniel Y. 
Rating:
5.0

Customer did not leave a comment.

ERIKA V. 
Rating:
5.0

Windows were dirty and inside cab had trash and spills.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

BLANCA C. 
Rating:
4.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Rogelio P. 
Rating:
5.0

Customer did not leave a comment.

Wylie B. 
Rating:
5.0

Give him 2 or more car trailers.

Jon L. 
Rating:
3.0

The rental staff here was excellent. Easy to deal with. I would return.

Patrick G. 
Rating:
5.0

Have more car trailers available at all U Haul places.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

emmanuel P. 
Rating:
3.0

Dropping off a trailer is difficult due to lack of space, however, help was there quickly to unhook and park the trailer for me. The office is clean and the woman who helped me was very friendly and knowledgeable. Just a tough spot to get in and out of due to traffic and all the cars on the lot.

Sharlene P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Yadira G. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

Kept trying to sell us things for more than half the price I could put bought at U-Haul. Drove to another U-Haul for a tow hitch then back to the place then had to drive all the way back to buy the light adapter. Guy very unprofessional

Martina M. 
Rating:
4.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

I had a schedule pickup for 12:15pm. I arrived at the location at 12:10pm and no one was there to help me. The office was closed but the sign said open. I waited and waited and wait. The gentleman finally arrived at about 12:48pm. I waited almost 40 minutes before getting help. This place shouldn't have appointment times if you aren't there to help the customer. Very disappointed with the service.

Judith A. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo A. 
Rating:
3.0

Customer service is horrible

Christina M. 
Rating:
3.0

Have 24 hour drop off of equipment, I wound up keeping custody of rented equipment for an additional 36 hours that I did not need it. Because there was no place to drop it off. Otherwise the rental was quick and easy.

Edward C. 
Rating:
2.0

Hard to get into and out of. When renting equipment he couldn't find our reservation, then changed information from my husband's name to mine which made situation worse. I was on my husband's reservations as the person picking up equipment and he was told his credit card would be charged when I picked up. Not the case. It took over an hour to find a solution to problem even after we gave him our reservation number several times. Drop off was better but still had issues when getting information together. Overall I would not recommend this location to someone looking to rent equipment

LISA V. 
Rating:
1.0

Very tiny used car lot with primarily gravel rather than pavement. Unprofessional office. Very cramped location with all the used cars for sale. I had to help them move a trailer so I could get my rental off the lot.

Thomas E. 
Rating:
2.0

The location was questionable and the attendant a little rude, not very helpful. I was happy to drive away and be done.

Brad V. 
Rating:
1.0

main thing is fill the gas tank full before customer receive it, not a quarter tank, had to fuel up 3 times, once to make it their, it is not easy to replace the gas to quarter, I was close but the man told me put more in, what a hassle. do not use this location.

Kerry C. 
Rating:
3.0

The trailer was not connected correctly. I am lucky I did not lose the trailer. When I got to Idaho my brother showed me that the tongue had not been tightened down on the hitch. That is why I was experiencing jerking and bouncing, especially when I was slowing down or stopping.

Paula C. 
Rating:
4.0

Communicate last minute change of pick up location. Change cost me another 60 miles and another 1.5 hours in drive tome from N. CA to S. CA.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
1.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Angle the trailers so it's a little easier to get out of the lot

Joseph L. 
Rating:
1.0

Everything was fine until the owner of the establishment came after me for previous damage on the vehicle. I take that seriously as I see it as an attempt to scam money from people. Improper management from owner of establishment should be addressed.

KALLAN P. 
Rating:
5.0

Customer did not leave a comment.

Phillip P. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
1.0

Very bad experience did not know what they were doing manager of facility was very angry and upset and tried to over charge me after he spent 30 to 45 minutes on the phone when I was there before time to turn the vehicle in worst experience ever at this facility

James M. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
3.0

The personnel was not there when I arrive called the phone number that was left and was told he would be there in 10 minutes he got there exactly in 10 minutes and three seconds I was very impressed he was very helpful and understanding and I felt very comfortable with him on Person, He's a guy so I'm going to overlook his phone etiquette.

Rating:
3.0

The personnel was not there when I arrive called the phone number that was left and was told he would be there in 10 minutes he got there exactly in 10 minutes and three seconds I was very impressed he was very helpful and understanding and I felt very comfortable with him on Person, He's a guy so I'm going to overlook his phone etiquette.

pearl S. 
Rating:
5.0

Customer did not leave a comment.

Gerhard H. 
Rating:
5.0

Awesome customer service

Daniel U. 
Rating:
3.0

Location was hard to find. Very tight lot, only one driveway for entering and exiting.

DONALD K. 
Rating:
1.0

No communication. I have go to three different locations to pickup the trailer. So disappointed. So dis pointed.

Harcharn S. 
Rating:
3.0

Customer did not leave a comment.

david I. 
Rating:
5.0

Customer did not leave a comment.

Terra O. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Great customer service!

German C. 
Rating:
3.0

Customer did not leave a comment.

Maricela C. 
No reviews have been submitted for this location.

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