Customer Reviews for TLC Storage
(U-Haul Neighborhood Dealer)

334 reviews

5106 Hwy 43   Satsuma, AL 36572

(251) 675-0693

Location Hours

  • Mon: 8:30 am - 3 pm
  • Tue: 8:30 am - 4:30 pm
  • Wed: Closed
  • Thur: 8:30 am - 4:30 pm
  • Fri: 8:30 am - 3 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 675-0693

5106 Hwy 43
Satsuma, AL 36572

Services at this Location:

Location Hours

  • Mon: 8:30 am - 3 pm
  • Tue: 8:30 am - 4:30 pm
  • Wed: Closed
  • Thur: 8:30 am - 4:30 pm
  • Fri: 8:30 am - 3 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A great place for storage!

Marilyn L.  |  Overall Experience 
Rating:
5.0

Great service at the Satsuma location. The lady was very knowledgeable and nice.

Vicky S. 
Rating:
5.0

Mrs. Curtis does great job. I have used her several times. I highly recommend. Ken Tuggle

Ken T. 
Rating:
4.0

Customer did not leave a comment.

Marty A. 
Rating:
5.0

Charged for SafeMove Coverage... Could not move past this part of the check in process without saying yes

John S. 
Rating:
5.0

Just keep doing what you're doing everything was great.

Ben C. 
Rating:
5.0

They are always friendly here.

Brian D. 
Rating:
5.0

Most Excellent service.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Great customer representative!

ZULEMA R. 
Rating:
5.0

There is nothing to improve at this location. The lady there was very helpful. Best U-Haul experience that I have ever had.

Ross R. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
4.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Staff was amazing. Easy in and out. Great experience and I will rent again from them.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
4.0

Customer did not leave a comment.

Allan A. 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
5.0

Perfect drop off

DEBORAH B. 
Rating:
5.0

Very professional and friendly

STEVE D. 
Rating:
5.0

Dianne was so helpful and friendly, a pleasure to deal with. Best experience I have ever had with Uhaul, can't speak highly enough about this establishment.

AUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

AWESOME

Diane S. 
Rating:
5.0

This was one of the most wonderful experiences I've had with renting U-Haul equipment

DARREN A. 
Rating:
5.0

Everything was great.

Christopher P. 
Rating:
5.0

The staff went above and beyond being just courteous but extremely helpful. I recommend this location and will be returning whenever I require another move.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Best service! Friendly and very helpful. Highly recommend.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Owners were very helpful and made sure I had the right trailer and equipment.

Troy E. 
Rating:
5.0

Very friendly and helpful!!

Doug P. 
Rating:
5.0

You're the best!

Steven T. 
Rating:
5.0

The lady at the front counter was very friendly and helpful. The man who helped hook up the trailer to our truck was friendly and helpful too.

Robin R. 
Rating:
5.0

Wonderful lady to work with. made me feel secure about renting a uhaul. Would recommend these kind wonderful people again and again. Cute dog greeted me at the door.... Awesome experience. Thank you for making my move so easy.

Martha P. 
Rating:
5.0

The service We received was outstanding!! Just keep doing what your already doing. They were very friendly, courteous and professional!! I would recommend them to my family and friends!!

Robert L. 
Rating:
5.0

Diane is a very nice and sweet lady. Very happy with my experience there.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Sheryl B. 
Rating:
5.0

Customer did not leave a comment.

CELESTE H. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

This is about the 5th or 6th time renting from them. Won't rent anywhere else. Always so helpful and accommodating! Best UHaul distributor I've ever used! Many Thanks!!

William V. 
Rating:
4.0

Customer did not leave a comment.

Will G. 
Rating:
3.0

I would have rated above average. However, we were given wrong information at the counter in regards to drop off. We were told that we were allowed to drop off at any location. We chose our location. Thought I we were good to go. We weren't made aware that the link that was sent to us via text was to be used for drop off. We thought it was just our receipt. Anyway, in the end I had to call Uhaul upon discovering the text was not just a receipt, but a means to for drop off procedure. Let me also say that previous to all this on the day before our desired pick up and it's location we were notified our pick up location was 30 mins away because our desired location didn't have our desired sized truck. We called customer service who made it right and gave us an extra day if service. We went to pick up the truck at given location and used GPS link provided via text which took us to what I thought was the right location, however she had no information on our reservation. They also DID NOT have our desired sized truck. She made it right by giving us another extra day, 100 free miles. (we never received) Which we knew weren't going to use and the only sized truck on the lot, a 26'. We only needed a 10 ‘. Now, we've leased two trucks in less than a month and each time it's been a less then perfect experience. We have rented another truck this weekend from y'all and are hoping that'll be better than the several experiences we've had with Uhaul. Don't make me tell you about the time our movers never showed up. Left us with a very bitter taste in our mouth on that one because we went through Uhaul for the first time and hired them through Uhaul. Hoping the movers we hired through you this time will be better than last!

Terry C. 
Rating:
5.0

Excellent service and consideration to my stressful move. Diane was down home good people. Gene McDonald Skopos Electric,LL

Tommy M. 
Rating:
5.0

Customer did not leave a comment.

Maurice P. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Erica J. 
Rating:
5.0

Service was excellent! Fast , friendly and very easy process.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Randel W. 
Rating:
5.0

Wonderful place go do business. Wonderful family ran establishment

Steven M. 
Rating:
5.0

I will recommend pay the lady more ,she did excellent job.

Paul I. 
Rating:
5.0

I've been using them for over 15 years... love Mrs. Diane, she is so kind and genuine and I don't say that often

URSULA L. 
Rating:
5.0

Nothing, everything was excellent. The customer service was the best i have encountered. Mrs. Diane is the AWESOME! She literally went out of her way to make everything easier for me, including coming in after hours to help me with my auto transport. LOVED IT! THE BEST!

Corina C. 
Rating:
5.0

Covenient

greg G. 
Rating:
4.0

Staff was super. Facility was dirty. Equipment never cleaned out.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Dianne is absolutely wonderful! She's a very caring and helpful person.

Josh F. 
Rating:
4.0

Customer did not leave a comment.

bradley W. 
Rating:
5.0

Customer did not leave a comment.

Rhonda N. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The issue I have is the phone, I needed an answer and the wait time is totally ridiculous. If I need to rent again, if I have to use the phone for another inquiry I just might use someone else. I am not talking about the #'s to the individual agents, but to U-Haul.

JOEL THADDIUS W. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Laurey B. 
Rating:
5.0

Great place, very professional.

Brock G. 
Rating:
5.0

Front desk associate was very friendly and helpful.

STEPHEN W. 
Rating:
3.0

Customer did not leave a comment.

Ruby P. 
Rating:
5.0

TLC is the best!

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Jessalyn A. 
Rating:
5.0

uI cannot say enough good things about the individual who works at the location. She is a top notch customer service specialist! I had a very tight timetable, coming from Florida to Mobile to rent the Auto Transporter. I was not able to arrive before closing time ... but she met me an hour and fifteen minutes after closing to ensure that I had the equipment I needed! This allowed me to get back to Florida the next day for a work obligation at 1:00 PM. I would have never made it if she would not have been so kind and understanding! Thank you so very much!!!

Eric E. 
Rating:
5.0

These are great people. I explained the diaster i had picking up the equipment and they too saw how the paperwork was screwd up and tirelessly fixed. Great attitude. Very courteous and polite Too bad i didnt get this type service on the other end

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

lisa C. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Stacey H. 
Rating:
5.0

Customer did not leave a comment.

vicky B. 
Rating:
5.0

Having moved several times in my adult life, this by far was the easiest ever. Thank you to the Saraland owners that were so friendly and helpful.

Matt G. 
Rating:
5.0

SUPER....I had a problem with my bill upon checking the truck and trailer at the drop off location. I contacted Diane where I rented the uhaul equipment. Diane understood my concerns and went to bat for me. She contacted the marketing director and explained the problem, got back with me and told what to except. A few days later I received a credit to my account for $242.00. This is a super good uhaul location and customer service.

Richard C. 
Rating:
4.0

Air conditioner and radio did not work

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

The customer service at this location was fantastic!!! But we went thru 3 trucks to get one that had a/c, no ck engine lights on etc. The ramp on the back would not come out on the truck making it hard to load/unload. But, it made it from Mobile to Birmingham without a problem so we are happy!

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Karon B. 
Rating:
5.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Wonderful experience -- great people at this location!

Jordana B. 
Rating:
4.0

Better communication between employees about which equipment go to which customers before the customers arrive to pick them up.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Really nice accommodating folks, unhooked the trailer for me and hauled it away, would definitely recommend these folks.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Mendy N. 
No reviews have been submitted for this location.

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