Customer did not leave a comment.SUNSHINE D.
Customer Reviews for Tognottis Auto World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They only htad one u haul person and he was sick so I got my truck 2 hours late. Trey, the employee that helped me was good but other employees in the store didn't really help him out. Betty, who was at the stockton location where I was suppose to pick upnwas very helpful later on.JEFFERY J.
Customer did not leave a comment.WARREN T.
Customer did not leave a comment.HAGOP H.
We didn't know where the drop off location was, not marked and even the store person didn't know. Finally found it in the back of the store, more info from your dropoff instructions would help.Stephen G.
Customer did not leave a comment.HAGOP H.
After the debacle I had with getting the truck redispatched, they were trying to charge me for more days than I had it. Trevor at Tognotti's was so helpful and called his manager who helped streamline the process. I had to use uhaul to evacuate from a fire zone and it was already stressful, let alone the hours I had to spend on the phone. I appreciate the extra service from Trevor and his manager to ensure I didn't also get charged extra more.Allison V.
Customer did not leave a comment.Peter M.
Have clear instructions during drop off of the location of the key drop off boxALDWIN C.
My uhaul broke down and nobody seemed to be of much help. They were acting like I broke it, the starter was acting up on me (had to walk to the nearest car shop for help). Overall pissed!ALEXIS P.
The employer was so nice I like him a lot!!!Jorge V.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.Diane O.
Would rate it lower if it wasn't specifically for Tognotti's, it's not necessarily the location's fault since it's 3rd party, but mostly uhaul's issue. We showed up for our pickup at 9a but uhaul told us the business isn't open until 930a so I waited around to check in. Took another 30 mins after that to get the uhaul, so I wasted about 60 mins of my allotted time when I had people waiting to help me move and a limited time to get it done. It was super frustrating to deal with on top of moving day stress. Uhaul needs to figure out how to clarify pickup times and give better instructions when dealing with 3rd parties.Savannah W.
WORST service ever. I( have rented a lot of hauls all over the US and this place is bad. Guy was 45 minutes for me to pick up the truck and 45 minutes late when I brought it back. It was on my paper work the truck was to be back in 3 hours, I rented it for 4. Not only was I inconvenienced but my 2 MOVERS had their day disrupted. I WILL NEVER NEVER rent from this place again. HORRIBLEKIMMI W.
Customer did not leave a comment.ELAINE M.
Customer did not leave a comment.STEPHEN B.
drop off was at a non u-haul location. dropping off via the app was a breeze, but trying to find the location to drop off the keys was very confusing. took a couple of people from inside the store to tell me where to drop the keys outside the store.AMY L.
The location's truck cleaning woman was off the day before and the truck wasn't cleaned. Only one person on site who handles Uhaul rentals, and he was 15 minutes late to my appointment time. My phone quote was $15 less than what I discovered when I did my pre-pickup check in.Kristi B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Swati M.
Customer did not leave a comment.Thary C.
It was horrible the â€œuhual guyâ€ as they told me wasn't working that day and nobody there had the login or knowledge on how to help me, I'm not saying this to be rude these are the exact phrases that a flustered employee told me as he tried to â€œget me on my wayâ€ he began calling the â€œuhual guyâ€ and asking other associates if they even had a truck for me, I was losing time while my pregnant wife waited in the car. As I stood inside waiting till 1:15pm my truck was supposed to be ready at 12pm the gentleman took me to the back and told me this is what they could give me and then I would have to drive to another location to pick up the rest of the material I needed. I got to the el Camino uhual and the woman couldn't find my uhual info and just asked me what I wanted, I didn't receive the right material I paid for and I didn't get a new confirmation email till this morning. Your people should have marked the gas line where it was once I left the 2nd stop at the el Camino location as it was your error that I had to drive extra. Horrible experience my overall move was delayed due to poor customer and company service, I lost daylight and 2 of my movers because we were late back to the meet up house. I had already paid the movers so I lost out on 100$ Because of this.Jonah H.
I called the day before pickup and was assured my rental was there and ready to go. Got there to pick up and was told they didn't have a vehicle. Spent two hours plus going back and forth with U-Haul corporate and was finally given a vehicle that was designated for local only. (Mine was a one way rental ) No way to run a business.Stuart S.