Customer did not leave a comment.STEPHEN B.
Customer Reviews for Tognottis Auto World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
drop off was at a non u-haul location. dropping off via the app was a breeze, but trying to find the location to drop off the keys was very confusing. took a couple of people from inside the store to tell me where to drop the keys outside the store.AMY L.
The location's truck cleaning woman was off the day before and the truck wasn't cleaned. Only one person on site who handles Uhaul rentals, and he was 15 minutes late to my appointment time. My phone quote was $15 less than what I discovered when I did my pre-pickup check in.Kristi B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Swati M.
Customer did not leave a comment.Thary C.
It was horrible the â€œuhual guyâ€ as they told me wasn't working that day and nobody there had the login or knowledge on how to help me, I'm not saying this to be rude these are the exact phrases that a flustered employee told me as he tried to â€œget me on my wayâ€ he began calling the â€œuhual guyâ€ and asking other associates if they even had a truck for me, I was losing time while my pregnant wife waited in the car. As I stood inside waiting till 1:15pm my truck was supposed to be ready at 12pm the gentleman took me to the back and told me this is what they could give me and then I would have to drive to another location to pick up the rest of the material I needed. I got to the el Camino uhual and the woman couldn't find my uhual info and just asked me what I wanted, I didn't receive the right material I paid for and I didn't get a new confirmation email till this morning. Your people should have marked the gas line where it was once I left the 2nd stop at the el Camino location as it was your error that I had to drive extra. Horrible experience my overall move was delayed due to poor customer and company service, I lost daylight and 2 of my movers because we were late back to the meet up house. I had already paid the movers so I lost out on 100$ Because of this.Jonah H.
I called the day before pickup and was assured my rental was there and ready to go. Got there to pick up and was told they didn't have a vehicle. Spent two hours plus going back and forth with U-Haul corporate and was finally given a vehicle that was designated for local only. (Mine was a one way rental ) No way to run a business.Stuart S.