Customer Reviews for Tokens N Tickets
(U-Haul Neighborhood Dealer)

221 reviews

5820 Coldwater Rd   Fort Wayne, IN 46825
(Next to Marathon Gas Station on Corner of Washington Center and Coldwater)

(260) 918-0754

Location Hours

  • Mon-Thur: 2:30 pm - 7 pm
  • Fri: Closed
  • Sat: 11 am - 5 pm
  • Sun: 12:30 pm - 5 pm
Special Operating Hours
  • 6/26/2022: Closed
  • 7/3/2022 - 7/7/2022: Closed

Services at this Location:

Contact Us

(260) 918-0754

5820 Coldwater Rd
Fort Wayne, IN 46825
(Next to Marathon Gas Station on Corner of Washington Center and Coldwater)

Services at this Location:

Location Hours

  • Mon-Thur: 2:30 pm - 7 pm
  • Fri: Closed
  • Sat: 11 am - 5 pm
  • Sun: 12:30 pm - 5 pm
Special Operating Hours
  • 6/26/2022: Closed
  • 7/3/2022 - 7/7/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The U-Haul mobile check in was a nightmare. Our pick up time was scheduled for 11:30, we arrived 15 min early and we were not able to check in until 12:30 due to issues with the system. When we called a customer service rep, she gave us a number to call for assistance, repeated it back to her to make sure we heard it correctly, and it was not a U-Haul location or number. If it wasn't for the person who ran the Tokens N Tickets location, we would not have been able to pick up but in spite of her fantastic assistance, we were an hour late for our movers who were loading truck, they moved to another location, did not return until 5:00 p.m. which got us on the road VERY late, we lost our unloader/movers at the destination because of timing, couldn't get anyone the next day as it was Sunday/Father's Day/very late notice. Final issue was we paid for hand cart, dozen moving pads and furniture dolly, truck was empty. Again, great help from Tokens N Tickets, they brought the items to us except they could not find the hand cart/dolley. We were issued credit for that item, but that was sort of meaningless under the circumstances.

Karl R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very easy to work with.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Mitch L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

Truck had mechanical issues and when I called about it I was on hold for 1.5 hours after speaking to someone. Truck also used gas way too quickly. Had to stop every 2 hours to fill up.

Kristopher R. 
Rating:
5.0

Very easy dropoff, friendly.

Rob C. 
Rating:
1.0

Be careful in this location the people who run this location it's not actually a U-Haul location is a service provider for U-Haul these people take several pictures of your ID and your credit card even though when they run it I had a bad experience in which when I went to return the vehicle that I rent there were two minors running the business didn't even know how to get me a receipt when I return the truck the person that it was supposed to be in charge it was not at the premises and they overcharged me $11 on gas which I had to put a complaint into U-Haul thank God the money was refound but he's the worst experience I could ever have within U-Haul I did not recommend this location for nobody these people did not know how to run a business and they don't know how to treat people besides they do sketches stuff when it comes to take pictures of your credit card when it's not needed be careful if you going to rent there

John C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Nothing everything went well

Donald S. 
Rating:
3.0

Customer did not leave a comment.

ALAN B. 
Rating:
2.0

Since pick up was after hours, I saw no one, the website was okay to use, the app is worthless. The truck was in need of attention, no dash lights which makes it useless to use at night and difficult to take the required pictures to upload. The keys for the truck were in a box that was unlocked and equipment was in the truck that was not to be there. Ask for more miles than they give you for the trip. I stopped for gas and only had 1.6 miles till I would have maxed out what they would have given me if I hadn't asked for more at the start. The 1-800 customer service people are excellent, they all speak English as their first language! So nice to understand and be understood!

Phillip M. 
Rating:
1.0

Customer did not leave a comment.

ashley H. 
Rating:
1.0

Got the U-Haul tank was on 1/4 fuel, took forever to get the U-Haul to begin with.

NATHAN H. 
Rating:
2.0

Not all of the equipment we reserved was in the truck when we picked it up. No utility dolly, no furniture dolly, and no moving pads. We had to go to the nearest Uhaul store with the truck and reservation details so they could give us the equipment and we still couldn't get a Utility dolly.

Colin D. 
Rating:
2.0

The lot is very dark at night. Minimal signage present to direct customers to key drop box.

David A. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Pleasant and easy drop off.

David E. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
1.0

The building is a knock off Chucky cheese arcade with no desk specific for U-Haul and no person solely dedicted to U-Haul. If they are getting a bunch of kids with tickets or ice cream, you'll be waiting. But, the lady was extremely friendly and helpful and assured us our return was safe with her.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
3.0

The Uhaul I picked up still had moving stuff in it, which I did not want. When I informed the staff, they told me I could move it by myself if I wanted, or just leave it in there. This moving stuff took up room that I needed.

Michael S. 
Rating:
4.0

We picked this by mobile & lock box. Everything went fine.

Martin E. 
Rating:
4.0

Customer did not leave a comment.

Lee M G. 
Rating:
3.0

cab not cleaned, pictures of the truck did not match the internet ones.

John J. 
Rating:
4.0

Customer did not leave a comment.

Les T. 
Rating:
1.0

The receiving place were rude and very un helpful. I actually had to call the place I rented from and they were more than willing to reach out to their DM, who then reached out to the drop off location DM. Their workers were threatening and rude. I would rent from the Edwardsville Brown automotive and towing again. They made it easy! But as far as the drop off location what a stressful nightmare. They made moving a huge panic!! never ever again.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

Lonnie K. 
Rating:
5.0

Customer did not leave a comment.

Tyrae H. 
Rating:
5.0

I was quoted $88 dollars and they over charged me by $58. So they refunded the $198 and then charged me again for $134 causing my account to go negative. It's been 3 days and I still haven't gotten the refund

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Courtney K. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
4.0

Very annoying the site goes down after being forced to only use online check in

AMANDA J. 
Rating:
3.0

It is a dark gaming center. The truck was not inspected and I told her the equipment was in the back of the truck unlocked. I was uncomfortable not knowing if I was going to be charged extra for something. She was friendly, but, it concerned me.

Nancy M. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

BRANDON T. 
Rating:
1.0

Over charged for fuel. I put 3.5 gallons in for a 24 mile trip and then I was charged 18 gallons of fuel. This was the scam.

Blane B. 
Rating:
3.0

Customer did not leave a comment.

RUDOLPH S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
2.0

Seems shady, took an hour to get it rented.

Katelyn L. 
Rating:
3.0

Staff training to checkout the rentals. Only one member able to do it

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Very easy! Came in handy for an emergency that was after store hours. I reserved, picked up, and dropped off using the online service 100%.

Zanovia S. 
Rating:
3.0

Disappointed to find out I cannot get a refund on the extra/unused gasoline. I am not as familiar with driving uhauls or how much gas they take. Lesson learned.

Veronica T. 
Rating:
5.0

Tokens and tickets owners are awesome people. They treat their customers well.

Neil D. 
Rating:
4.0

Customer did not leave a comment.

Randy J. 
Rating:
4.0

Customer did not leave a comment.

Jedidiah J. 
Rating:
5.0

Customer did not leave a comment.

Jasmine H. 
Rating:
5.0

Customer did not leave a comment.

KEN H. 
Rating:
2.0

They did not give me a receipt. When it was e-mailed to me they entered the wrong date of return and I was charged for an extra day and additional charges of Safe Move.

Joel Z. 
Rating:
1.0

Vendor made us wait while he tended to his other business turning on all the machines in his arcade. Then, even though we were first in line, served other customers ahead of us saying, "they are just here to rent a uhaul."

Corey N. 
Rating:
5.0

Customer did not leave a comment.

edith G. 
Rating:
5.0

Nothing! We loved the location manager's kid who warmly greeted us at the door! Perfect in every way.

CHRISTINA C. 
Rating:
5.0

Place was great! She even came in early to get me on the road!

robert K. 
Rating:
3.0

Location was hard to find. No help with unloading the trailer

Anastasia D. 
Rating:
5.0

Quick drop off was perfect.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Kendrick M. 
Rating:
5.0

Uhaul representative very pleasant and helpful!

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Daniel W. 
Rating:
2.0

The window has a small crack in it & The loft whatever you call it in the 26-footer when it rained in my it was closed my things that were up there got wet I don't know what happened other than that everything was great...except the person that I picked up things with in Indiana was rude and rushed me a lot and then took forever when when I finally got there

Erin A. 
Rating:
5.0

The trailer was very dirty leaves a d grass all over the floor. Location was very kind and did a great job.

Nathaniel B. 
Rating:
3.0

There were problems with the U-Haul server all day making it very difficult to check out and back in. I had to make multiple phone calls. There also weren't any pads or equipment that I ordered in the truck. Location was convenient and truck truck ran well.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

rosi K. 
Rating:
5.0

Nothing

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

jodie W. 
Rating:
5.0

Customer did not leave a comment.

jim L. 
Rating:
3.0

Overcab storage area in truck leaked enough to get several boxes wet and required repacking.

Eldon R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
2.0

The store front location was not a U-Haul location - it was inside a children's gaming center and there was no indication from the outside of the building that I should enter Tokens-n-Tickets to complete the check-in process. The only thing that clues me in was the few U-Haul trucks and trailrrs that we're sitting in the parking lot. Also, inside the store/gaming center was very dirty.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Everything was fine. Thanks!

Nadine D. 
Rating:
5.0

The woman who worked our checkout was above and beyond! Helpful, courteous, pleasant.

Erin M. 
Rating:
3.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Nothing I got great service Thx

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Will H. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
5.0

Stacy was friendly and helpful. Thankfully I was picking up early in the morning before the arcade opened. When I talked to her on the phone the day before, the background noise was quite loud.

Valerie S. 
Rating:
5.0

Everything was excellent.

Kapree S. 
Rating:
4.0

Customer did not leave a comment.

JENNIE P. 
Rating:
2.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

peggy K. 
Rating:
4.0

Stop over charging for fuel.....i did not use one gallon of gas (10 miles) and was charged over 11.00 dollars for gas. Outrageous!

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Thank you for going the extra mile for us to pick up the truck early. Appreciate your kindness and all your help.

Tyler F. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
No reviews have been submitted for this location.

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