Customer Reviews for Tokens N Tickets

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tokens N Tickets

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

RUDOLPH S.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Customer did not leave a comment.

Katelyn L.
Rating:

Seems shady, took an hour to get it rented.

Mark V.
Rating:

Staff training to checkout the rentals. Only one member able to do it

Mark R.
Rating:

Customer did not leave a comment.

Zanovia S.
Rating:

Very easy! Came in handy for an emergency that was after store hours. I reserved, picked up, and dropped off using the online service 100%.

Veronica T.
Rating:

Disappointed to find out I cannot get a refund on the extra/unused gasoline. I am not as familiar with driving uhauls or how much gas they take. Lesson learned.

Neil D.
Rating:

Tokens and tickets owners are awesome people. They treat their customers well.

Randy J.
Rating:

Customer did not leave a comment.

Jedidiah J.
Rating:

Customer did not leave a comment.

Jasmine H.
Rating:

Customer did not leave a comment.

KEN H.
Rating:

Customer did not leave a comment.

Joel Z.
Rating:

They did not give me a receipt. When it was e-mailed to me they entered the wrong date of return and I was charged for an extra day and additional charges of Safe Move.

Corey N.
Rating:

Vendor made us wait while he tended to his other business turning on all the machines in his arcade. Then, even though we were first in line, served other customers ahead of us saying, "they are just here to rent a uhaul."

edith G.
Rating:

Customer did not leave a comment.

CHRISTINA C.
Rating:

Nothing! We loved the location manager's kid who warmly greeted us at the door! Perfect in every way.

robert K.
Rating:

Place was great! She even came in early to get me on the road!

Anastasia D.
Rating:

Location was hard to find. No help with unloading the trailer

Richard J.
Rating:

Quick drop off was perfect.

Robert C.
Rating:

Customer did not leave a comment.

Kendrick M.
Rating:

Customer did not leave a comment.

Kathy S.
Rating:

Uhaul representative very pleasant and helpful!

Robert C.
Rating:

Customer did not leave a comment.

Daniel W.
Rating:

Customer did not leave a comment.

Erin A.
Rating:

The window has a small crack in it & The loft whatever you call it in the 26-footer when it rained in my it was closed my things that were up there got wet I don't know what happened other than that everything was great...except the person that I picked up things with in Indiana was rude and rushed me a lot and then took forever when when I finally got there

Nathaniel B.
Rating:

The trailer was very dirty leaves a d grass all over the floor. Location was very kind and did a great job.

Tom S.
Rating:

There were problems with the U-Haul server all day making it very difficult to check out and back in. I had to make multiple phone calls. There also weren't any pads or equipment that I ordered in the truck. Location was convenient and truck truck ran well.

rosi K.
Rating:

Customer did not leave a comment.

Ryan S.
Rating:

Nothing

Bonnie G.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Customer did not leave a comment.

jodie W.
Rating:

Customer did not leave a comment.

jim L.
Rating:

Customer did not leave a comment.

Eldon R.
Rating:

Overcab storage area in truck leaked enough to get several boxes wet and required repacking.

THOMAS B.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Customer did not leave a comment.

William S.
Rating:

Customer did not leave a comment.

Joseph E.
Rating:

The store front location was not a U-Haul location - it was inside a children's gaming center and there was no indication from the outside of the building that I should enter Tokens-n-Tickets to complete the check-in process. The only thing that clues me in was the few U-Haul trucks and trailrrs that we're sitting in the parking lot. Also, inside the store/gaming center was very dirty.

Michael G.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Customer did not leave a comment.

Nadine D.
Rating:

Everything was fine. Thanks!

Erin M.
Rating:

The woman who worked our checkout was above and beyond! Helpful, courteous, pleasant.

richard D.
Rating:

Customer did not leave a comment.

Dominic S.
Rating:

Nothing I got great service Thx

Will H.
Rating:

Customer did not leave a comment.

Morgan M.
Rating:

Customer did not leave a comment.

Valerie S.
Rating:

Stacy was friendly and helpful. Thankfully I was picking up early in the morning before the arcade opened. When I talked to her on the phone the day before, the background noise was quite loud.

Kapree S.
Rating:

Everything was excellent.

JENNIE P.
Rating:

Customer did not leave a comment.

Alyssa C.
Rating:

Customer did not leave a comment.

Christopher S.
Rating:

Customer did not leave a comment.

peggy K.
Rating:

Customer did not leave a comment.

Cindy T.
Rating:

Stop over charging for fuel.....i did not use one gallon of gas (10 miles) and was charged over 11.00 dollars for gas. Outrageous!

Robert C.
Rating:

Customer did not leave a comment.

Tyler F.
Rating:

Thank you for going the extra mile for us to pick up the truck early. Appreciate your kindness and all your help.

Jamie H.
Rating:

Customer did not leave a comment.

Dorothy M.
Rating:

Customer did not leave a comment.

kristie C.
Rating:

Staff was very helpful. It is in the middle of an arcade so lots of children running around if you are not fond of little ones not the place for you. The parking lot needs to be cleaned up a bit. But it was a very quick return and all went well.

anthony C.
Rating:

Customer did not leave a comment.

JAMIE H.
Rating:

was hard to find. Not sure why a uhaul drop off is at an arcade.. confusing

John B.
Rating:

Lady was very friendly and beyond helpful I would recommend this franchise over any of them.

BUCK R.
Rating:

Nothing. The entire experience was excellent, professional, and first class!

Rachel R.
Rating:

Customer did not leave a comment.

Jamison C.
Rating:

Passenger door on rental was difficult to close. No problem just wanted maintenance to be aware

Ora F.
Rating:

It was too loud in the place of business in order to listen to what the clerk was telling me. An arcade is a poor location for this type of business.

JOSEPH T.
Rating:

Dropped it of on a Saturday, 10:45 am. 24 hours later got a panicked call. Where's the trailer???we need it. Ummmm in your parking lot?? Day after that they called to say they found it. FOUR days later the main center calls. Where's the trailer?? Really???? I said look at your records. What does it say?the person on the phone says oh. You returned it last Saturday at about 10:44. No kidding I did!!! Ridiculous

Tom K.
Rating:

Customer did not leave a comment.

dave C.
Rating:

The management needs to check out the full service stores like the one at 525 N Stemmons Freeway Lewisville TX 75057. It is a full support rental service. I am not sure I would rent a vehicle from this location, they did not look like they had the facilities to truly check over used vehicle

Daniel M.
Rating:

Customer did not leave a comment.

Julie M.
Rating:

Customer did not leave a comment.

Daniel H.
Rating:

Customer did not leave a comment.

Tommy P.
Rating:

Customer did not leave a comment.

rex W.
Rating:

I made reservations over phone was supposed to pick up truck same day I get to the store they messed day up and because I needed truck same day raised per mile up, there mess up why should I pay more

Pat M.
Rating:

They were struggling when I was there, but maybe it was just a bad day. Lady was nice.

VISWESER P.
Rating:

I booked my Uhal for 17" when arrived was showen 24" later provided 15" at the heavy price.. since i am in rush i have no time to shop around, and the truck i had has no basic music system, its horrible to drive long distance with out any music a part from my cell phone speaker..

kristen K.
Rating:

Train employees better on computer system. Employee was kind and apologetic, but didn't seem to know what she was doing. It took 45 minutes to check out. Also make sure that items available online are accurate and match actual inventory.

Mike D.
Rating:

It would be helpful to put a U-Haul sign outside ticket and tokens that would be helpful

Bertha H.
Rating:

There was not a clear sign where to check in as this is a side business at an arcade. They were very accommodating when I couldn't find my paperwork.

Mark T.
Rating:

Customer did not leave a comment.

Dr Jane R.
Rating:

Customer did not leave a comment.

David S.
Rating:

Good reliable fast service.

Michael R.
Rating:

Evetything was fine with my rental from both ends (pick up and drop off). The only issue I had was the tire pressure was low on the trailer. Easy fix just wanted to say thanks u haul for another good pull.

Kyle K.
Rating:

Customer did not leave a comment.

Gentry J.
Rating:

Customer did not leave a comment.

Jeff R.
Rating:

Good nice people but will probably never use Uhaul again. Their computer system cost me more time and money. You can not reserve a specific truck or location. You actually reserve a preference. I had to pick up at a different location (more mileage) and when I got there, it was a smaller truck (more trips).

Tamra L.
Rating:

Customer did not leave a comment.

amy K.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

Customer did not leave a comment.

Rob C.
Rating:

nice people

Bethany H.
Rating:

Nothing they were super helpful and went out of their way to help me when I could not get the trailer hitch off the truck.

Rob C.
Rating:

Customer did not leave a comment.

Rob C.
Rating:

Nice people

Molly H.
Rating:

Customer did not leave a comment.

Matt W.
Rating:

smooth process, quick, convenient. staff was pleasant. Thanks!

joshen O.
Rating:

Great dealer

Zack K.
Rating:

They went above and beyond when it came to personalized service, and they made me feel not just like a renter but as a valued customer.

NORMAN P.
Rating:

The hours of this location makes it most favorable

LOUIS O.
Rating:

Customer did not leave a comment.

david P.
Rating:

Tokens N Tickets is a "game" place for children and families. Somewhat confusing for trying to return a trailer. Person checking us in had difficulty unhitching the trailer and had to phone another U-Haul location for advise. So drop off took much longer than anticipated. We were charged $20 extra for dropping off later on our assigned drop date although we were not told we wold be charged an extra fee for this. Will request different drop location in January 2016.

No reviews have been submitted for this location.

Back
To Top