Customer Reviews for Tower Self Storage
(U-Haul Neighborhood Dealer)

1334 reviews

3725 Leonardtown Rd   Waldorf, MD 20601

(301) 861-0039

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12:30 pm

Services at this Location:

Contact Us

(301) 861-0039

3725 Leonardtown Rd
Waldorf, MD 20601

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Valerie F. 
Rating:
5.0

Customer did not leave a comment.

laprea P. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Exceptionally nice and professional. They made it extremely easy! Highly recommended - 5+ Stars!

DONNA M. 
Rating:
5.0

Great customer service.

Craig P. 
Rating:
5.0

More available small trucks. We had to rent a van. It hot the job done, but a truck would have been able to do it in one trip. Otherwise, everything else was just awesome!!

brenda M. 
Rating:
4.0

Have a few more 20ft trucks regularly available. I could only get 15ft or 26 ft. four times in a row. Otherwise this place was Excellent and my #1 goto in the future. The staff is wonderful.

MANCIL L. 
Rating:
5.0

Customer did not leave a comment.

Todor G. 
Rating:
4.0

Easy after hours drop off. Speedy check in the next morning and timely response receipt!

Christina T. 
Rating:
4.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Great customer service and courtesy!

Gregory J. 
Rating:
5.0

Have a few more 20ft trucks for local use a this location. I needed the 20ft on 4 different occasions over the last few months, but could only secure a 15ft and a 26ft instead.

MANCIL L. 
Rating:
2.0

Truck did not run well. When I got it two tires had low air pressure. No power steering, no USB ports, headlights were NOT bright at all.

BENJAMIN L. 
Rating:
3.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Milton W. 
Rating:
4.0

Everything went smoothly but the truck smelled like smoke.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Charlene G. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA D. 
Rating:
5.0

Vehicle was clean but windows were not. Other than the windows being dirty great experience and customer service experience.

Lynda B. 
Rating:
5.0

The truck ran good and was comfortable however, it didn't appear to have been cleaned, inside or out. There was nasal secretions (boogers) on the dash and the seats and arm rest were filthy. This during a pandemic. It was throughly cleaned after we got it.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO CARLOS B. 
Rating:
4.0

Nothing at this time

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Jazmine M. 
Rating:
5.0

The person who helped us gave us very high level customer service. I highly recommend this place to anyone needing to move items around.

Korrey B. 
Rating:
5.0

N/A Great service!

Naeema D. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Rene C. 
Rating:
5.0

This location is 4 starts. As a professional mover. The girls went out of their way to help me out even after the equipment was returned. Thnx. David. United van lines.

David P. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Came to rent a truck, was immediately told all the truck were booked, without checking at all. The person probably didn't realize i had only came to that location because I saw online it was the only place with available truck. After going online and making a reservation. The person's whole attitude changed, then decided to treat me like a customer.

Stephane T. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
4.0

The trucks should be cleaned and disinfected by COVID standards. I had to wipe the cabin fone to ensure it was safe

Fernandez V. 
Rating:
5.0

If you could update the app to actually know the inventory of a location or at least contact them to confirm the availability of items added to the order would be ideal. This location did not have any furniture or utility dollys even though I was offered the option and did reserve one of each only to find out when o got there, they did not have any dollies. Otherwise the experience at this location was ideal. The associate was friendly and very helpful and apologetic for not having the equipment we reserved.

Kenja F. 
Rating:
4.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

The exterior wasn't cleaned after the previous renter.

WILLIAM Y. 
Rating:
5.0

Everything I experienced was acceptable and therefore I don't have any recommendations! Respectfully, James

James W. 
Rating:
4.0

Customer did not leave a comment.

Divon S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Everything about my rental was excellent no complaints at all costumer service was very nice both time I was there even the price Of the truck rental was very affordable I would come back if I ever need to rent again.

Patricia V. 
Rating:
4.0

Customer Service was great, however, we were given a damaged truck to use. It was raining the day of pickup and rain water was leaking inside the truck. I will seek compensation because of this.

Kyra L. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
4.0

Just to make sure to wipe down the trucks in between users and to make it clean especially during this pandemic. Other than that the truck ran fine and it was a great help in my move.

Joshua L. 
Rating:
4.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Just continue doing what you're doing.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

CINDY W. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN W. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Online check in was easy and fast. My cargo van was waiting for me when I got there. Staff was polite and friendly.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIA M. 
Rating:
5.0

Professional service. Friendly staff.

allyson B. 
Rating:
4.0

Speedy service and friendly people. Great to do business with.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

carol M. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
4.0

Nothing. Very good service. Quick and easy process.

JIMMY B. 
Rating:
5.0

Staff was friendly and able to accommodate a couple last-minute changes on my part.

Shawn K. 
Rating:
3.0

I needed after-hours drop-off. Because they close at 12:30 on Sunday. The app worked fine for this.

DONALD F. 
Rating:
5.0

Check engine light, low tire pressure, service stabilitrak & check engine.lights were all on by the time I returned the truck. The employees at this location are always very professional.

REGINA S. 
Rating:
3.0

Issue was not with the pickup location. The online scheduler was not clear on radius of pickup was. Request was for the Waldorf area (multiple locations) and the scheduler booked location @ 40 minutes away from Waldorf. This was not apparent until we went to the email looking for the address of the location of the pick-up.

David B. 
Rating:
3.0

I didn't get a chance to go inside .The person in the drop off location closed as soon as I pulled in 12 minutes earlier before cloclosing.

Chauncy C. 
Rating:
5.0

The drop off was very easy and the location was not hard to find.

vallerie B. 
Rating:
5.0

Customer did not leave a comment.

Luz N. 
Rating:
5.0

Customer did not leave a comment.

Simon S. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Amelia B. 
Rating:
5.0

Don't appreciate the fact that you charge me $230 for the uhaul. And why charge a cleaning fee of $50 when we brought it back the way we got it

Levonne D. 
Rating:
5.0

The whole experience was excellent from the truck rental to turning it in that evening. Highly recommend this location.

Cheryl Y. 
Rating:
3.0

I would have like to leave the uhaul truck at a uhaul in the area where I moved to instead of taking it back to the location I rented. After moving and having alot to do, just having to take the truck back to the original loc as tin was an inconvenience.

mary T. 
Rating:
4.0

Customer did not leave a comment.

Derrick A. 
Rating:
5.0

None. Very curteous and professional

ashley W. 
Rating:
3.0

Customer did not leave a comment.

Cristian C. 
Rating:
5.0

Don't stop doing what you're doing! EXCELLENT customer service!

Wilbur D. 
Rating:
1.0

The employees are rude

Darius S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

I ordered a furniture dolly and hand dolly but when I got there, they didn't have either of these items. I should have been notified as I would have rented from a location that had those items or gotten hand trucks elsewhere. Really was an inconvenience.

Janice C. 
Rating:
1.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Tesfaye S. 
Rating:
4.0

Customer did not leave a comment.

Marvin M. 
Rating:
5.0

Have plenty of trucks available

Travis T. 
Rating:
4.0

Very easy process I was in and out without any hiccups. The paper work minimum a big change from the past.

Cheryl B. 
Rating:
4.0

Customer did not leave a comment.

Romaine S. 
Rating:
5.0

As soon as I walked in, I noticed the young man santizing the place and the place was fresh and clean. This was a stressful time for me, not knowing when I was going to close and needing a place to store my items. The manager was exceptional helpful and pleasant. It was a breath of fresh air...Her smile, delvierey, and in tuness to my situation was helpful for me and for the moment, I knoew everything was going to be alright. This experience was just about me renting a truck, but it was a much needed support system Shantel was also helpful and kind.

Denise S. 
Rating:
5.0

The ladies at the front desk were so friendly and helpful. I was in/out in no time

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

I am satisfied with the full experience with the store

Larry P. 
Rating:
4.0

If you are changing the pickup location for a customer make sure the new location has the items that the customer reserved. I was stuck moving my furniture with no furniture pads to protect it. Very frustrating.

Adam C. 
Rating:
3.0

The truck itself was in very bad condition and should've been retired long ago. Felt like a safety risk to be driving it. Extremely disappointed to the point that I wonder why UHaul would allow it's brand to be associated with such a poor vehicle. The customer service employee was excellent though.

Anne J. 
Rating:
1.0

Once again customer service was terrible, first it says two people only in the office I come to the door and there is three people so I walk in. Not greeted when I walked in but I'm told stay back 6 feet. I wait and wait then just give the keys to the person with no walk around or anything and the had to wait 4 hours for a close out receipt?? Unsatisfactory all around and they don't answer the phone at all there.

CARL P. 
Rating:
5.0

all I want to say is thank you for everything the staff was awesome

Cesar O. 
Rating:
5.0

Smile even more !!!

Londell M. 
Rating:
5.0

Thank you the the hard work.

Brenda T. 
Rating:
5.0

Reach out to customers atleast 2 days before pick up.

David S. 
Rating:
5.0

Customer did not leave a comment.

Romaine S. 
Rating:
5.0

Great customer

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
2.0

Inside of cab was dirty did not have furniture pads to fill order trailer did not have all lights working

Timothy R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top