We loved the U-Haul that was reserved. Our only issue was when we went to return the truck early, there was no parking available and there was a truck that wasn’t in a designated parking spot blocking our car in and we couldn’t leave so we had to take the U-Haul back home even after submitting proof of our “returning of equipment”.
Adam M
Customer Reviews for Towne Storage Buffalo LC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
dropped off after hours. No interaction with staff.
DINNAH MThe agent helping me was wonderful. Good attitude, friendly, and open to making jokes with a smile. Great experience.
CRYSTAL DWas very good service on your side nothing negative
SKENDER LChristie and Travis were great!
AVERI LI had a wonderful experience
UKOBO I$19.95 is deceiving. They add om extra fees.
JESSIE JI was charged Fuel fee of 30$ even I returned truck at exact same fuel level.
Rasika PHonestly your company makes moving difficult. I’ve had non stop issues with the 24-7 process. This morning my reservation was at 8am and didn’t get my truck until 8:30 because your system is awful. An employee walked in at 8:15, saw that I was having trouble getting my truck, and when I asked her for help she told me she didn’t start until 9am. Talk about customer service and going above and beyond. Thank god im done moving so I don’t have to deal with your company.
Roger PMy order wasn’t complete when I ordered a dolly with my truck. This experience made my moving experience a lot more difficult.
Roger PTreat all customers with the great service, the way I was treated. The lady who helped me was great
Joseph MThe location is fine, except nobody was there so I had to do everything on the app which I was not told that I would have to do. The app didn’t work very well, and it took way too long for the check-in process. The truck itself was great. The app is stupid.
Angela SI've done it before I recommend the prices are a little bit too high everybody is complaining about the prices
GARY LThe back of the truck was dusty and had some trash from the previous customer, but otherwise customer service and truck was great.
HAYLEY LThis is my 2nd time renting from this location. The manager is so kind and helpful. I love how she and her staff always made feel welcomed and made my experience as painless and stress free. This is my go-to place, and I will be seeing you all next week. Kimberly
KIMBERLY MGreat service, clean, organized and well run.
GLENN ALoved this location, the woman who works there was so helpful. Will drive out of the way to rent from them again.
AMANDA PKathleen, the representative who checked me in, was absolutely fantastic!! What a pleasure to meet someone so kind and helpful. She really made the check in a pleasure!!
BRIAN INothing
Oscar BManager is amazing and goes above and beyond! Wonderful and friendly service
dolly wThe app did not work properly, I had to call the customer service number and be on hold for 30 min in 100 degree heat. 0/10 would not recommend this experience. The actual location employees were great and very helpful.
Gary LEverything was absolutely fantastic.
Archie SI was overcharged for an extra day. I emailed UHaul and they have not responded. I am looking for a refund ASAP.
Rheolan LWe paid for a furniture dolly and furniture pads and they didnt come with pickup. we did an after hours pickup because we flew into town to move a friend.
Evalhena OKathleen was great with answering all questions and great communication when it came to extending rental. Pleasant experience
Ernesto JIt was just one person in the store. and the prices are high and confusing
Carlos YKathleen was great and very helpful. She clearly communicated all aspects and details of the equipment rental, which made for a smooth and quick experience. No need to improve your customer service, Kathleen is a rock star...
Alex OFast, prompt, informative and professional service from the staff and a quality product. A1
Terrance CGreat customer service.
Jose FKathleen was the person who set up my u haul rental ! She was the best part of the experience
roseanne mA+
Robert STruck needs engine maintenance. Squeals when driving at times and then quiets down for long periods of time. May be transmission or motor or drivetrain. But overall, the truck did its job and allowed me to move my entire house of 3000 SF and stuff for 8 people from one house to the new house. Thanks UHaul!
Adrian YGreat excellent service
Pastora MIt was easy and efficient
Jennifer PNothing everything was great thanks so much
Shakia AEverything was awesome especially the agent
TAISHA DShe was amazing
Amanda PI put the same amount of gas in that I rented out and got nickel and dined to the tune of $14.30.
LISA DAlways are very good prices and the office person is very friendly I recommend this place to keep your things here, this storage is clean and safe, thank you!
Marcella GExcellent service very kind people!!
avshalom sLeanne was beyond helpful, she empathized with the fact that moving is stressful enough and made the rental process easier
Theresa SStaff was very helpful and friendly.
ANGELINA RThe truck rented needs maintenance. There was a really hard and loud grinding noice when you applied the brakes while in reverse. It felt unsafe to drive.
CARLOS RTold the lady 8 hours ahead I need to extend my rental, and the app let me extend my rental for 3 hours, I just wanted to extend it for another 24 hours since I’m gonna pay the same. I just want to let them know as well but instead, she said there was no option and insisted I bring back the truck, she said there’s family needed the truck but I called the Customer Service and Rental Department and said there was no reservation for the day on this location. She even asked me why can’t bring back the truck and told me that it was not her problem if I can’t keep the contract and asked me what about the family who gonna rent the truck after me and told me I’m causing inconvenience to her. I told her the app letting me extend so what she saying doesn’t make sense then she said “Oh my computer just didn’t refresh “ and then she told me she’s gonna extend it but I would better bring the truck back with an angry voice and hang up the phone while I’m talking. I called the other location nearby to complain and try to get her name. VERY RUDE, I believe she should be terminated in this case.
Edny CThanks for working with us for the Post Office Annual Food Drive. Ron Scarpa Chaplain Good Samaritan Church
ron sWish the online would have worked and that I didn't need to go into the office. Truck ran rough. Couldn't tell if something was off the engine or the transmission. Glad I was not driving very far with it. Facility handles truck rentals better than storage unit rentals, however they manage the storage units so badly it leaves a bad taste on the truck rentals too. As a Uhaul place, it was an average experience, but the question is about the location over all.
Carly BI liked this location a lot and even though they couldn't help me with the issue their attitudes were pleasant.
IRENE SAmazing customer service and they handled me with care. I will definitely use them again for my truck rental needs.
Melissa V