Customer Reviews for Tractor Dome

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tractor Dome

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cory R. on

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Extremely friendly staff. Just what I needed at 8am on moving day!

PHILIP A. on

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The drivers door would not open after it was locked.!! We had to go through the passenger side. My biggest yuck is how loud it is.!

harris J. on

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Great service.. Friendly staff.

MARCIA H. on

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I was very pleased with your service if i have to move again i will use your service thank you

TONY K. on

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MICHAEL S. on

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CYNTHIA M. on

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Heather K. on

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Kaitlyn D. on

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Great and friendly service!

ELIE H. on

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ELIE H. on

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michael W. on

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There was a problem with the computer booking system and it was 45 minutes to fill out and get the trailer, the agent and location were great but the system itself sucked in this instance.

Neil M. on

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The driver door needs a very firm closure to tightly close; may need a maintenance check. Otherwise truck was excellent.

charlotte S. on

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Thank you for being so helpful with a fairly long rental!

Randy S. on

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Kenneth P. on

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Stop charging people for stuff that shouldn't have been charged for saying they didn't return with proper amount of gas or cleaned when it in fact was lucky the girl

LARRY A. on

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Good customer service will,rent again when needed

Sharon M. on

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We had ran I to some rain and the truck leaked a bit and I got some water spots on my antique table I was bringing home. I am praying I can fix them .

John N. on

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JAMIE C. on

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Not demand email address Not demand phone numbers of two different people who know me. my business is not their business. I like my privacy. I appreciate of the item I rented but I'm not sure I would rent again with the above demands.

KRISTIAN B. on

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BRIAN V. on

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ARTHUR M. on

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great service

STEPHEN L. on

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I reserved a truck in truro. Then the booking center changed my truck at 930 am to a cargo van at 4pm. Had to drive and pay for an extra 100km. While i was at Milford they had at least 3 requests for same truck during my reservation .. the individual locations are great but are crippled due to headquarters

constance T. on

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I don’t have a problem with the location the truck was clean and the people were friendly my problem is When I got in the truck I noticed immediately there was no gas which was fine so I drove to the gas station immediately I then continued on to do my move once I got back to the drop off location I was charged $80.13 for gas that I already put in and paid for so then I paid for it twice but here’s the real kicker the gas it’s self was only $36.16 there was a $30 fill up fee .... so I was already pissed off to begin with that there was no gas in the truck and I had to first drive to get gas then you guys charge me for gas a second time and this crazy fill up fee .. extremely unprofessional I was very very disappointed… Not to mention when I went to the drop off location which was on windmill Road in Dartmouth the girl at the counter was extremely rude to me the guy who did the inspection forgot to even write down the kilometres or the gas… At which time they said the truck was already taken to the field… Then some girl said she would go up and get the pictures and send them to the other girl who was at the counter through Snapchat we waited for 25 minutes for these pictures to come through on Snapchat which again is highly unprofessional they never ended up coming in because of pain After all that time past they said there must not be Wi-Fi on the hill another guy said they probably wouldn’t even be able to get an accurate gas reading because the truck was parked on a hill… I believe I was ripped off and I would really like that portion of my bill back it’s not fair and it’s very highly unprofessional… Also I was promised a one month free storage coupon which I asked for three times but I was so modelled by the time I left I didn’t even realize she didn’t give it to me until I was home

Cate T. on

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The truck interior was filthy....good thing most of our items were boxes. We booked our 15 foot two weeks in advance but it was not available and we ended up with a 20 ft (at same price) but from another location. Staff was great, however.

derek T. on

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Susan R. on

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They sent me with a trailer that had a very unsafe tire with dryrot, I had to call roadside assistance to get the tire aired up on the highway, then drove to the nearest Uhaul, they didn’t have another trailer, then I was told to go to Coast Tire where they changed the tire, they told me it was very close to blowing up which frankly could have caused me to have a serious accident. The dealer said that they don’t inspect the equipment that some one from U-Haul does and deemed this trailer road safe. This whole thing took most of my day and I feel I should be reimbursed. It is very scary that your company allows dangerous equipment to travel on the roads, the dealer refused to reimburse me and told me to call U-Haul.

mark C. on

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PHIL I. on

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Nothing I can think of

Joseph D. on

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The Tractor D. on

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Truck work awesome for our trade show. The loading ramp and low height are excellent. Thank you U-Haul. Devin, Ken and Tracey.

CAROLYN M. on

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The staff at the tractor dome were friendly and helpful. I would definitely use this location again!

CRAIG M. on

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I have rented many times from this location when the kids were in university. the staff is great, and if it seems possible.....it has always been fun to rent a truck and go. thanks again regards craig

Bill C. on

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Everything was exactly as ordered on-line. Very helpful.

ELIE H. on

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Best experience ever the guys at the tractor dome are very friendly they helped us the whole way

ELIE H. on

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ELIE H. on

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PERRY H. on

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allison C. on

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The staff and service was great. The trailer was frozen to the ground. It should be up on block or be loose and ready when arrive. Staff very helpful with pry bar and helped hook it up. The door to trailer was very hard to move. Need to be greased. Door rollers Rusty and not roll well.

Tanya B. on

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Tanya B. on

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RALPH M. on

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ARTHUR M. on

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I think Kevin should double Tim's raise this year

PHILIP A. on

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For the second time in such a short time we needed to rent the half ton truck for only a couple hours if that. I wish you would rent at least that truck out for half days as well as full days. "Just saying is all."

Michelle L. on

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I had a great experience at this location however the truck itself was terrible. Last year I moved and had a 27’ one I think and loved it. Worked amazingly. This 15’ truck was awful!!! It was stuck in my yard I moved from and then was stuck in the yard I moved to. The ground wasn’t wet and it was flat as a board but just kept spinning with it without weight in it. On top of paying the truck fees I also had to pay another $100 for a tow truck both times to have it pulled out. I am not happy about this at all!! I would think there would be better tires on these trucks that weren’t so bald.

James W. on

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TEDDY S. on

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Everything was perfect! Excellent customer service ... very clean facilities ....

JAMES W. on

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PHILIP A. on

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Very nice people over at the tractor dome. I only wish that you could rent your vehicles for half days as well as full days. We rented the half ton for only 2 and a half hours maybe,,,,,took it back right away,,,so you can see why I say what I said. Nice truck it is,,,,I miss our truck.! Have a beautiful thanksgiving. ! Patsi and Philip.

KURKLYN P. on

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Airiel E. on

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MICHAEL S. on

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David G. on

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Keep up the current situation

CAROLYN N. on

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Took a long time to get the trailer, computer issues

dean A. on

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MiCHAEL R. on

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The "full experience" was terrible. Letter to follow. The only saving grace for the experience was Kevin at the Tractor Dome. He was amazing at recovering from a terrible Uhaul rental disaster. He was the HERO of the day and should have been wearing a cape !!

joel N. on

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Put a jack on the tongue of the trailer. The boys at the shop were helpful, but needed to remove the truck from the trailer at the moving site and needed help to lift it

SPENCER W. on

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CASSANDRA W. on

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Awesome experience :) will definitely use again!

Justin K. on

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The staff at this location are very professional and attentive with great customer service skills which made a stressful situation just a bit easier thank you for your service!!!

ANDRE L. on

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The staff was very friendly and help me to hook on the trailer as I have a bad back and couldn't lift the trailer myself. Will recommend to friends for sure

DAVE A. on

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You would do well to use this location as an example of how things should be done.First class treatment even when I asked for a different trailer after being hooked up to my original choice.

Ross S. on

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max S. on

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don't understand why i coudn't pay cash and if i did it would be $60.00 instead of $51.00

tyson M. on

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it took way to long to fill computer info the person that usually does it was not there was the reason and price was a higher than I expected for a car hauler

MARK T. on

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jerome G. on

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Great costumer service

Brian S. on

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every think was good thanks you.

PAUL K. on

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easy process recomended

RAYMOND P. on

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PAUL J. on

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Multi rental points or discount card? Air Miles etc.

RANALD H. on

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Denise P. on

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PAUL J. on

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I was surprised that a large 6x12 trailer did not have a jack. As a suggestion from an older client it would be appreciated to make connecting and disconnecting much easier and not as heavy.

ZACHERY S. on

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Very difficult to find a car dolly most locations don't have then but other than that it was a great experience. Will definitely rent trailers again

James F. on

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Tom P. on

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ROBERT S. on

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SHELDON R. on

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Ryan J. on

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MICHEL D. on

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DEBORAH T. on

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Stephen W. on

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greg M. on

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SHANNON I. on

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Excellent service, very clean and in great working order. Having more options to choose from would be an area for improvement:)

Greg S. on

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We did the express check-in online and it still took forever for us to get our truck when we went to pick it up. Booked a utility dolly... he gave us an appliance dolly, couldn’t use it for boxes. Booked 36 moving blankets... he gave us 18 but we didn’t realize it until after our move so both of those equipment rentals turned out to be a bust thanks to Mr. Incompetent.

joel N. on

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TRACTOR D. on

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The MT trailer worked great for hauling a Motorcycle.

TRACTOR D. on

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Uhaul are such a great company to deal with. Great rates

Sue S. on

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Mitchel K. on

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keith W. on

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Anthony D. on

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The U-Haul was dirty upon pickup. Coffee spills/ stains everywhere. Also, tires were horrible. We had to drive in poor weather conditions. Kevin, the rep at Tractordome was awesome though!

Charissa I. on

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Ryan B. on

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DON C. on

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JOEY G. on

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All good

Jason F. on

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Trucks need power and heated mirrors. Thank you.

Matthew C. on

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The key lock box fell open when we put the key in and would not lock!