The customer service was great. I was in and out in 5 minutes. The truck; however, could have used some cleaning. But, because the service was so good I would still give this experience 5 stars.ALIYAH L.
Customer Reviews for Triangle Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.richard C.
Friendly and professional.Stacey S.
The man who helped me load the trailer, I believe his name was Jim, was absolutely fantastic. Customer service from this location is always top-notch. Thanks!STACY T.
First time using this location's service. I was quite pleased with the cleanliness, the laid back atmosphere and the friendliness of the rep who assisted me. Everything was quick and above board; as long as you have all the necessary information, payment and ID you should have no problem. The cargo van was clean, had AC and was ready to go upon arrival. Would recommend and return if needed.Chauntay B.
Excellen experience.THOMAS K.
Always a great experience when renting from your company. Thanks Jimmy!Daryl B.
Truck was filthy, dog hair allover the passenger seat, dirt buildup on the front dash and compartment of the front dash.DeForrest H.
Customer did not leave a comment.JOSE G.
I suspect there is a reason, but trailers should really have a tongue Jack.Robert C.
Customer did not leave a comment.RACHEL C.
Customer did not leave a comment.VALERIE B.
We dropped the vehicle off on Saturday evening and when we put the key in the â€œlock boxâ€œ we noticed that it was actually not locked. We were worried about the security of the vehicle that we were returning as they were other keys loose and available in the lock box as well.MARJORIE K.
Service at Triangle Motors was exceptional!Richard M.
Customer did not leave a comment.JOSEPH J.
Customer did not leave a comment.Jason D.
Make sure you inspect the interior of the vehicle thoroughly, I was given a truck with a broken sun visor that obstructed my view as driver.Kelly M.
Everything was great. Our requirements kept changing and we needed extensions and the gentleman there was very pleasant accommodating. Would highly recommend and would use again.LUZ F.
Send text day before to upload licenseMATTHEW O.
Always a great experience. Jimmy is extremely helpful.DARYL B.
Great customer service, friendly staff.Angela B.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.Randall M.
Nothing. The gentleman on duty Tom I believe was polite and helpful being able to leave my vehicle safely on the lot was a great bonus. I normally use the Rockville location but will be using this location again soon. Thanks for a great experience ðŸ‘Isaac M.
Dropped off after hours and was super easy and convenient.Belinda T.
Rep met me at the door as he "obviously" saw me driving onto the lot. Made me aware of a low hanging awning (which I would have cleared), but I do appreciate the warning. Checkout was cordial and expeditious, which was very much appreciated.LAVONE B.
Although serviceable, the truck lacked some pick-up.Jeffrey S.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Susan A.
Your "remote" pickup via cell phone leaves A LOT to be desired. After I copied my license and sent a photo, I needed additional info thet I did not have access to. This needs to be made a bit more clearly BEFORE I show up to pick up my truck. The gentleman inside Triangle Motors was very helpful and courteous. With his help I was able to complete my transaction, but not after I was 30 minutes past my scheduled pick up time, making my mover help waitGeorge R.
The mobile rental process was easy, and the staff were very friendlyMallory B.
Check engine light was on at the time on renting and stayed on until I returned it. Should reduce price if you are renting equipment that needs to be served.THERESA T.
Customer did not leave a comment.JEFFREY C.
Customer did not leave a comment.SAVAUGHNA M.
Customer did not leave a comment.Wayne E.
Customer did not leave a comment.Micah H.
Love those guys!!! They always have a truck for me. I get in and out within few minutes. Can't ask for more!MIHAI T.
Quick service. Great staff.Terry B.
Professional and courteous employees. Would rent there again.Wayne H.
Overall the company, not necessarily the location, needs to make it a readily available option to split payments.Christopher S.
Excellent and outstanding service!!! HIGHLY recommended!Jason G.
Customer did not leave a comment.Gary R.
Clean yes, inviting after dark, absolutely not. PLEASE add additional lighting and better signage to direct customers to the U-Haul after hours drop off location. I had to drive completely around the entire car dealership before finally locating the night drop box, it was a very small box about 2 feet off the ground, not illuminated and the entire drop off areas was very dark Might be a scary situation for a female customer.John W.
Customer did not leave a comment.Allyson G.
EDUCATE your Uhaul employees who answer the help line. I locked the keys in the van I rented along with my cell phone. After borrowing a phone from a stranger, I called the 800 number and after going through the menu to get roadside assistance, I explained to the Uhaul employee on the line that my phone and the keys were locked in the van. Apparently your employees are either don't listen or are just plain dumb because she kept trying to send me text messages to the PHONE THAT WAS LOCKED IN THE VAN. After explaining 10X that I couldn't recieve "confirmation" text messages , again because the phone was locked in the van, she said she couldnt send someone to unlock the van...so I hung up and smashed out the window of the van, unlocked the door, and returned the van to rental location. Fuck you dumbasses.Charles H.
Customer did not leave a comment.ANTHONYTHOMAS R.
I have rented at Triangle many times over the years and both Jim and Tom are at the top of their game. I'm ALWAYS in and out in minutes, unlike the Prospect Blvd center where no one is trained properly or cares about the client's time frames (I've waited over an hour there just days ago, to find they gave my reserved truck away to another customer...) Triangle Motors is quick, keep my client account up to date, and treat me like I'm the most important customer every time. Drop off is always equally as efficient. Even when they didn't have the vehicle I was looking to rent, they continued to locate one for me and made a follow-up call to make sure I was happy with their recommendation. I'll AWAYS check in with them FIRST. Thank you, Jim and Tom!edward C.
The van was not swept out, and smelled like urine when we loaded in the items in the back. The customer service was great.Britnie D.
Customer did not leave a comment.Keith F.
Great customer service! And loved how they are following safety guidelines!Jennifer S.
Great customer servbiceDavid H.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Jim D.
Consider repairing the hitch on that trailer. The catch underneath that is supposed to lock the trailer closer to the ball...it is stripped and requires a lot of attention to get it to close in on the ball. This makes for a loose connection while travelling and could result in the trailer coming off of the ball.ken B.
Salesman went out of his way to help me in advance. Wish I'd have known that there wasn't a ramp in the truck, though.Charles R.
Customer did not leave a comment.Dianna N.
Customer did not leave a comment.Safrianna D.
When I went to pay for the uhaul I was going to use cash I had the exact cash. Then they told me it's a extra $100 for a deposit using cash! Then I tired to pay with my other debit card and it wouldn't except the payment that way. I had to drive out of my way again to put money in another bank account. Kind of frustrating when you get a limited amount of miles.Ryan D.
No thing, the sales person was great.David H.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.Stacy T.
Friendly, professional, and quick service.Casan N.
Outstanding staff.Christopher W.
I had no problems with the rental. It ran good, the people were helpful & very kind. All in all it was a very good experience and I would rent from uHaul again. Randy Williams.Randy W.
Customer did not leave a comment.Augustine A.
Customer did not leave a comment.Shirley J.
The staff was friendly but the truck was not clean. It had a broken broom and debris in the car. It also had a McDonalds bag in th front cabin. This concerned me because I was fearful that I would be charged for an unswept truck so I had to clean up after someone else. This also concerning during the Covid-19 that the trucks aren't been cleaned.Saquoia G.
Customer did not leave a comment.JOHN T.
Best in Frederick, don't change a thing!Damien A.
My account was charged more money and the truck was turned in on the day it was supposed to be turned inCHARDONNAY T.
I had a hard time with the app - it could not find me despite me ensuring location tracking was on in my browser (plenty of other things have no problem "finding" me) but I went inside and was helped quickly and smoothly, well done.Dan S.
Trailer outside appearance was dirty, inside clean. Notice a crack on on the left fender after pickup. Location closes at 5pm not the usual hours.William B.
Customer did not leave a comment.Alice D.
Customer did not leave a comment.Andrew C.
The truck was not clean. It was dust and dirt on the floor ðŸ¤ I used the truck just for moving my Sofa and a bed! And My bed got dirty really badSeyedehmarjan K.
This reservation changed twice to a less convenient location with less hospitable service. We changed pick up to a later time and was not informed during call that this Uhaul's location's hours had changed and they closed early. Had an issue with trailer hitch but staff was gone by 5:02 even though they saw I needed help. So, no, I wouldn't recommend Triangle for Uhaul service; however, clearly Uhaul doesn't really give one an ultimate pick up choice only an initial choice during the reservation process.Melvin M.
Truck was not ready for pickup, so I had to wait till the next morning. When I did pick up, waited 20 minutes and then waited again for a walk through of the truck. Salesman didn't come out to walk through until I asked if that was the policy.Andrea M.
Customer did not leave a comment.Philip B.
Customer did not leave a comment.Debbie W.
Customer did not leave a comment.James S.
Customer did not leave a comment.Bridget B.
Customer did not leave a comment.Kristine P.
Customer did not leave a comment.RYAN L.
cab of truck was dirty - cleaned it myself when I got home - peanuts on floor, a few ashes in the tray and dust everywhere. The windsheild and rear views were dirty. the rearview mirrors wouldnt adjust.Brian D.
Simple, straight-forward transaction. Thanks!Emma J.
Mobil check in was not working. Would have been efficient.MARK L.
Excellent customer service. Jim and Tom are great! I wont rent any where else. Triangle Motors is a great place.mr Z.
Overall the experience was good. The location was easy to get in and out of with the 20 ft truck. The online pre-register was easy. The representatives were friendly. The initial equipment condition verification was simple enough. Being able to send pictures of any existing damage is a good idea, although you may want to make it so you can send more than one picture for each area. My one complaint was that the truck wasn't clean. The inside of the cab was grimy and the back could have been cleaner. I had to sweep out the back before loading and there were areas that were sticky.Michael M.
Last user left water bottle and the blankets, though I didn't need them, were just thrown in the back. The instrument panel indicated the oil needed changing. Maybe knit picking. Over all the vehicle ran well and the staff was courteous and efficient.Charles L.
Customer did not leave a comment.ROLAND V.
Back end of truck was wet from rainwater from open sliding door. Inside of windshield was coated with what looked like a spray residue. Shouldn't have to clean it myself.Lee B.
Customer did not leave a comment.John R.
Nothing...2nd great experience renting from Triangle motors!Brooke B.
Triangle Motors has excellent Uhaul service!Jeffrey C.
Excellent all around. Great customer service at pickup/drop off location. Incredibly easy time getting the equipment I needed to get the job done.mike A.
Truck smelled like smoke but that's not a rental locations fault. I just don't want to blamed for it.Aaron B.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Amanda F.
I understand that the vehicles need to be cleaned and sanitized, especially during a pandemic. But I really wish Triangle and U-Haul would switch to an unscented product. The chemical cleaning products used gave me a migraine. I rent vehicles from Triangle regularly and would rent more often if less toxic-smelling products were used. Also, I need to rent a U-Haul to deliver something 6 hours away and today made it clear I wouldn't be able to do that here given the scent. Now exploring other options.KATIE P.
Vehicle and personal service excellent -- I would do business with them again, and will recommend them.ROBERT S.