Customer Reviews for True Master

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of True Master

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Domingo G. on

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linda b. on

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Kirk S. on

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Thomas C. on

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Haley J. on

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The uhaul was dirty. It had pet hair in it, along with some fleas. That was the worst $140 spent.

Robert M. on

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David D. on

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Alex K. on

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Eddie Y. on

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Needed a smaller truck for local use. Only had big truck available. Would like option to choose.

Maryann K. on

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Customer service is the corner stone of this neighborhood U-Haul store. I would recommend the store to friends.

Carol B. on

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I had a reservation and Philip was waiting on me. He was friendly and helpful. He hooked the trailer up to my vehicle, secured it with the chains, connected the lights and checked to make sure everything was working properly. I was able to return the trailer in their absence which was great. I will use them again.

Priscilla G. on

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Glyn B. on

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Karl R. on

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Peggy E. on

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Agustin A. on

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Good customer service.

JULENE H. on

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Brian H. on

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Get a manager who know what they are doing to slow

Marc M. on

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Peter N. on

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On our way from Minnesota to Texas, we had a blown tire & damaged rim, south of Oklahoma City on I-44 near mile marker 106. After talking to Tiffany, a U Haul customer service rep, it took more than a half an hour as she was trying to locate our position, she got it wrong, even when we told her our location, she said she couldn't figure out where we were. We called back to another service rep who called a "fix a flat" guy, who could replace the shredded tire but didn't have a rim.. He called U-Haul to let them know he couldn't do the job. When nothing happened after 3 hours, we called U Haul again and talked to a "a very helpful service rep" named Christine who got A and B Trucking, who then brought out a spare tire and rim. It was over four hours from when we first called U-Haul roadside assistance before we got the tire changed and were on the road again. We were 2 miles from a U-Haul dealer who couldn't help us.

Ruth L. on

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Frank C. on

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Very quick and seamless transaction to return our rent truck. Nice and had everything done in a quick turnaround time!

Ronald D. on

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Very professional and helpful in the rental process.

Kathey C. on

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Silvia A. on

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My husband and I rented a U-Haul at this location and the Customer Service was not all that great. The entire mess up started since the reservation all the way through the drop off of the cargo trailer. I will not do business here again.

Marvin V. on

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Gregory L. on

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Charles R. on

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Derek S. on

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The worker here was NOT helpful. I had called over 2 hours earlier to make sure it was okay to drop the trailer off here since it was not the "designated" spot. He said it would be fine on the phone but when we arrived he said he had to call up the chain to make sure it was okay (when he already had 2 hours to do so!). We were in a huge rush with trying to meet movers at our new apartment and he was slow and helped the man who came in AFTER us first. I think he felt like he could disrespect us because my husband and I are young. He did not help us AT ALL with unloading the car from the trailer. We had to figure it out ourselves which we had never done before. Obviously he didn't care about the equipment, our car, or us. Not impressed! He said he wouldn't charge us for dropping the trailer off at the not designated spot but I'm worried he still will charge my husband's credit card since he has it on file. If so, you will be hearing from me! Very disappointed with lack of customer service. I'm not sure if I will ever use Uhaul again after my terrible experience (other terrible experience along the way with the truck, etc.).

charels r. on

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Allan R. on

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Craig A. on

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James B. on

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Travis H. on

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amanda g. on

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Bruce S. on

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Donald A. on

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Mark r. on

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Greggory M. on

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Bigger selection of rental vehicles.

MICHAEL C. on

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Fast and efficient. Will do business with them in the future!

Jonathan W. on

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great people, friendly service and great location

William C. on

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Frank C. on

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SHEREE L. on

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Service was excellent. The truck had a minor leak and some of my boxes got wet due to rain. They took care of the problem.

Dwane D. on

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The gentlemen helping us were very kind and helpful, however they were not on time or our pick up. The location had a very old tow dolly that was broken when we picked it up. It should've been checked beforehand and NOT jerry-rigged on our way out.

JON M. on

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I was told the surge brakes only operate if trailer becomes disconnected from vehicle. Is that correct?

Samual D. on

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BARBARA W. on

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Rich B. on

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Beatrerice M. on

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My first experience with UHAUL was a very good experience. YOUR STAFF, PHILIP WAS VERY COURTEOUS AND READY TO BE OF SERVICE. THANKS PHILIP!

Brian C. on

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Nothing, y’all did great!

Mathew W. on

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John K. on

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Monty M. on

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John W. on

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Hiram M. on

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linda l. on

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Fast friendly service

Matthew H. on

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Alison F. on

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David G. on

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Once again, Thankyou....Outstanding service ....as always.....

Denise L. on

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Mary A. on

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good service

Carl A. on

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Michael S. on

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Had to unload disconnect and move unit into spot by myself no help from people at store

William H. on

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Richard T. on

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Returned the trailer after 10:00 pm business closed and easy access for drop off. I see no improvement needed.

cynthia p. on

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brian h. on

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Trailer had a broken fender not noticed till I got home. Attendant checked light by flashers only discovered tail lights did not work when on the road

JIMMY R. on

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I only have dropped off trailer's here. I've no met them yet. Yet the place is always clean and easy to drop trailers off.

Kai F. on

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Jenni F. on

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gary d. on

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I rented a dolly for the day, the ratchets on both sides of the dolly were very difficult to tighten or loosen. A little TLC or replacement is in order.

john michael M. on

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Ronald P. on

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Robert H. on

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This is second time I’ve got a trailer and had to air up the tires. On this trailer 3 tires were low and 1 was very low.

Robert W. on

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Convenient location for trailer pickup and drop off. Easy in and out processing. Great service.

John C. on

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jana m. on

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This was by far the best Uhaul experience I have ever had!

Pam B. on

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The truck was dirty. It had sticky gue on the seat and stealing wheel and needed to be cleaned out. The outside of the truck was dirty as well.

Denise L. on

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They were quick and complete!

Eric A. on

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KEVIN D. on

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When I accepted the truck, I requested an extension on my turn in time to 4:00 pm instead of 11:00 am ... a few extra hours to help my move. The CSR made the adjustment to my contract and did not mention any extra fees ... the charge was 241.07. Yet when I turned the truck in at 13:25 pm on the 12th, I was billed 44.xx dollars for an extra day. Quite a surprise that no one was professional enough to tell me there would be additional charges. A sour ending to an otherwise reasonable experience. You can do better with up front openness when it comes to billing.

jim B. on

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John R. on

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Robert N. on

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MATHEW Z. on

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JIMMY R. on

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All good! TY.

Andrew J. on

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Allow photos of Drivers License and other "vetting" practices to be done ahead if time.

Barry E. on

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When they hooked up the tow dolly they were in the back by the lights to have me check them They said the brake lights and turn signals worked they never checked the running lights Funny thing is after getting the dolly home and the vehicle on it the running lights worked but the right brake and turn did not worked And apparently as we were driving one way from Texas to Florida the right light fell off the tow dolly

Gene C. on

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KENT B. on

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The trailer I rented had turn signals and brake lights but the running lights did not work. I had to drive the last 90 miles of my trip after dark on a very dark night with the emergency flashers on so people could see me.

Lila B. on

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Not a thing. My pick up was smooth and efficient.

Robert H. on

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Benjamin D. on

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Tom C. on

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They where great to deal with. ,they called us said it’s here went down and they took good care of us.

Anna L. on

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Everything was great

Ronald A. on

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Joseph K. on

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Steven R. on

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Great service

Marjorie k. on

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carolee a. on

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