Customer Reviews for True Master
(U-Haul Neighborhood Dealer)

1,012 reviews

2029 Junction Hwy   Kerrville, TX 78028

(830) 895-0409

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 895-0409

2029 Junction Hwy
Kerrville, TX 78028

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The person that helped me was SO VERY RUDE, every time I came in. Even when buying boxes he treated me like I was stupid.

THERESA D. 
Rating:
4.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Randal L. 
Rating:
5.0

Customer did not leave a comment.

ERIN M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Very helpful. Thank you for the service!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE C. 
Rating:
1.0

The guy was extremely rude and pissy. I called to let him know that my Mom may have to return the truck later than originally planned and I was ok with the extra charges associated with it. My mom found out she did not have to keep the truck later. She went to turn the truck in and the guy was pissed off that she was turning it in on time. Told her that she shouldn't have called if she wasn't going to keep the truck. Gave her all kinds of issues turning it in. He was threatening to charge her for keeping the furniture pads (they were in the truck) because they weren't "neatly folded". You CAN'T decide to pick and choose what you're gonna charge for because you're in a pissy mood and don't want to do your job. I will NEVER go to this place again! Get a better customer service representative uhaul. This guy is TERRIBLE!

SALLY H. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Very nice Uhaul man who checked me in quickly and easily.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

CLYDE R. 
Rating:
5.0

Friendly staff! Been here multiple times and every time it's the same experience…awesome!

Jesus B. 
Rating:
5.0

Please service the 26' truck I brought in . It shook violently at 35 mph...something is very wrong

Anthony C. 
Rating:
1.0

Our truck was dirty ! It had 0%oil life remaining which destroyed our fuel mileage and the tires were bald effecting our driveability. Worst experience ever with uha

Mharen C. 
Rating:
5.0

Customer did not leave a comment.

LEROY P. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

We can't think of anything!

Walter W. 
Rating:
3.0

Customer did not leave a comment.

GARY R. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY P. 
Rating:
3.0

Horrible return experience, was not the fault of the people that work here.

CONNOR P. 
Rating:
5.0

Keep doing what you are doing now!

JOHN M. 
Rating:
5.0

Both the men, who rented to me and who I turned it into were extremely helpful and informative and accommodating.. Service was the best I have ever received from a rental place.

DORIS H. 
Rating:
5.0

My rep, Jim Morris was very polite and professional.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

drop off was closed-no one was there. we called the 24/7 number and they walked us through the process. different unloading with no one there-however, the lady on the phone walked us through the process of dropping it off-and-the process went real smooth. I will definitely use Uhaul again without hesitation.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

HERBERT L. 
Rating:
5.0

Customer did not leave a comment.

JESUS B. 
Rating:
3.0

I have a complaint. the original location didn't put our key in the lock box. Uhaul cannot assume that these trucks or used only for casual moves. I rentedl this to travel to pflugerville to a marching contest. we cannot wait or travel 45 minutes away to another location to get aa truck. this time we were lucky and made it to the contest with no time to spare. but when you are managing logistics for 160 people and 3 trucks of instruments and props, one does not need issues such as this. Thank you for the $50 credit. I feel due the major inconvenience this caused us, that was like giving me a $5 bill. but it is what it is.

JEREMY K. 
Rating:
5.0

Very helpful and knowledgeable, excellent service.

WAYNE R. 
Rating:
5.0

Customer service was hands down so excellent and very hospitable. I couldn't find a car hauler anywhere and True Master had them in stock ready to go. I will definitely recommend them to anyone who is in need of u-haul services.

BENJAMIN H. 
Rating:
5.0

No improvements needed!! I am grateful that the staff was able to work with me in keeping the rental an extra 2 days. The time was needed. Blessings!! Angie Nombrano

ANGELITA N. 
Rating:
5.0

Seats very uncomfortable for anything longer than an hour ride.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

SERGIO M. 
Rating:
4.0

Customer did not leave a comment.

MARCIA B. 
Rating:
5.0

In regards to your website, you require a code sent to my email, but then when I go back to your site from my email, I have to start again and the code no longer works. It's a vicious cycle and it's so frustrating!

TERRI M. 
Rating:
5.0

Customer did not leave a comment.

CONRA M. 
Rating:
4.0

Always clean and organized

Minerva S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN V. 
Rating:
5.0

truck was clean, prepped and ready to go. Gentleman was very friendly and professional.

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

I apologize I do not recollect the gentleman's name who helped my wife and I return the trailer. We enjoyed our short time with him, I requested he back it in for me and my wife enjoyed the interaction

GARY G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Levi G. 
Rating:
3.0

The person I dealt with was rude. I will not rent from this location again.

BONNIE B. 
Rating:
4.0

Customer did not leave a comment.

ALONZA Y. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

PENNY K. 
Rating:
5.0

Everything went very smoothly, our truck was ready and it was a new truck and everything went very smoothly. Always use U-Haul!!

JAMES B. 
Rating:
5.0

Do same thing

RAYMOND H. 
Rating:
5.0

I have rented trucks and trailers from this location several times. The equipment is always ready and works great.

Brad F. 
Rating:
1.0

Man was rude didn't help me much

PAUL S. 
Rating:
4.0

It was a little difficult to make changes online regarding pickup and return day/time when my plans changed but with a phone call to the pickup location, the changes were easily resolved.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE J. 
Rating:
5.0

No improvements suggested, the staffing at this site is by far the best compared to other u- haul sites

ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

The Gentlemen at True Master were absolutely lovely, helpful, and kind. There was a bit of a snafu with my reservation, and the agents on the phone were so great and the True Master guys just fixed my right up!

ERIN P. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

I was double-charged for dolly and truck however as soon as I made the location aware, they submitted a request for a refund and this was handled promptly. I like this location and the owners, good people. The only critique is "not to use part of the space in the truck to store dolly and blankets". I needed every square inch for my things. I rented an appliance dolly but the space for a utility dolly and bag of padding cloths had to stay where they were or I would have been charged for them. I would rather the truck come with only what I rented. Small concern. Thank you again for another good experience overall. Linda.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

Estia W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
1.0

Roof leaked in two places . One was a fast drip the other leak like a running faucet!! Had to unload the the whole truck to prevent further damage to furniture..

LOUIS D. 
Rating:
3.0

Customer did not leave a comment.

BRYAN T. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
5.0

Good folks!

PEARSON VERNIE J M. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Excellent service

Calvin V. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Excellent/friendly service!

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DOYLE P. 
Rating:
5.0

this is one of the best and most professionally ran U Haul centers I have been in .The personnel at this site are very friendly and really work hard to make your moving experience a good one.

ARTHUR W. 
Rating:
5.0

Customer did not leave a comment.

Morris C. 
Rating:
5.0

Very easy return experience and very friendly to do business.

JAMES S. 
Rating:
2.0

The person who rented the uhaul wasn't the Friendliest. We have a hitch on a Camaro and he complained it was too low for the hitch also only had one trailer so not good inventory.

CARLA M. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
5.0

The very best. Plan on using U-Haul in the near future.

virginia L. 
Rating:
4.0

Customer did not leave a comment.

KAREN P. 
Rating:
2.0

fire the wise ass.

French H. 
Rating:
3.0

The gentlemen at this location didn't know anything about the Ubox, including how to rent one to me. I was told I'd be best off going online and doing it myself because, "it takes a Harvard education to rent one of them things." My Ubox arrived in Dacono, CO damaged and I had to unload it and repack it into another Ubox in order to transport it home safely. The owners of that location, WCR 15 Boat and RV Storage, were very helpful. I've been told by Uhaul that I would be reimbursed some of my payment for my troubles but I've yet to hear anything so I can't say that they've kept their word yet.

Shane U. 
Rating:
4.0

Customer did not leave a comment.

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Very nice gentleman made drop off trouble free.

MARCIA M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS B. 
Rating:
5.0

Knowledgeable in all aspects of product, return, and reimbursement. Would definitely do business with them again.

Gaylnn H. 
Rating:
3.0

The gentleman that answered the phones here was fairly negative. I called to say I was on my way there to turn in a trailer - would be there in 10-15 minutes knowing they were going to close around that time. He told me they wouldn't be there, as they usually leave early when there were no reservations. He gave me a vague description of where to park the trailer. I actually arrived in less than 10 minutes and a different gentleman that worked there came out and was very helpful - unhooked the trailer and I was on my way before they closed.

KATHLEEN B. 
Rating:
5.0

These folks were very accommodating, friendly and efficient. I commend them on their service.

THERESA C. 
No reviews have been submitted for this location.

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