The truck upon pick up was out of gas and had to be filled before i could use it and i had to fill itEric C.
Customer Reviews for Turners Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DEBORAH H.
Very helpful staff.Douglas D.
Customer did not leave a comment.Sarah T.
This drop off was tiny, I almost couldn't find a place to park.Cameron H.
Customer did not leave a comment.Brendan T.
Customer did not leave a comment.Kristin S.
Customer did not leave a comment.Lisa B.
The entire experience has been poor / good people locally - bad website - bad customer service on the 800 line - bad process - literally got my contract for my rental after I returned the truck - then was told I was mistaken thst u actually hadn't returned the truck yet - only after I assured the person on the phone that I had a video of me returning the truck did they say they needed to get a manager - i the. Waited in on hold for 30+min for someone to tell me they were sorry and I would hear from someone today- today I was told it would take 3-5 days - brutal- i needed a truck with a ramp for less than 1 hr got stuck in the rain cause it wasn't ready- got chastised by a lady on the phone for the fact that it wasn't ready and the. Accused of not retuning it - brutal systemAndrew S.
Customer did not leave a comment.Tanner G.
Jonathan at Turner's Auto Service was super helpful and made me feel welcomed in my new hometown. George jumped in to help me with the trailer. They provided exceptional customer service and it was very much appreciated after the long drive and unload.Tina T.
Customer did not leave a comment.CARLOSFRANCISCO M.
I was unfairly charged a â€œclean up feeâ€ after hours fee AND a gas fee despite me putting gas back into the vehicle. My rental fee increased by almost 150.00!! This location seems like they do what they can to tack on extra fees not justifying them even though you use the app for proof with the mobile check in.Morgan W.
Excellent service, great location ! Super efficientBrenna D.
Parking lot was a little tight from all of the equipment stored there, but the associates were pretty awesome to deal with. They had an answer for every question and were very helpful.Patrick H.
Customer did not leave a comment.Edith M.
Customer did not leave a comment.Ken L.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Michele M.
Customer did not leave a comment.William M.
The staff at this location is very slow and not professional.Dongyu H.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.DUANE S.
Customer did not leave a comment.August B.
I did order two dollies. They somehow did not see that on my order and were not available. The person was courteous, did take responsibility and tried to find another location that would furnish the dollies. He sent me to the 4511 Broad Street store. They were frankly rude, unhelpful, and I dropped the request altogether. I would not send anyone to that store.CLIFFORD M.
Very friendly, nice people.Stephen D.