Customer Reviews for Turners Auto Service
(U-Haul Neighborhood Dealer)

21 reviews

3308 N Arthur Ashe Blvd   Richmond, VA 23230

(804) 205-3161

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(804) 205-3161

3308 N Arthur Ashe Blvd
Richmond, VA 23230

Services at this Location:

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
1.0

The entire experience has been poor / good people locally - bad website - bad customer service on the 800 line - bad process - literally got my contract for my rental after I returned the truck - then was told I was mistaken thst u actually hadn't returned the truck yet - only after I assured the person on the phone that I had a video of me returning the truck did they say they needed to get a manager - i the. Waited in on hold for 30+min for someone to tell me they were sorry and I would hear from someone today- today I was told it would take 3-5 days - brutal- i needed a truck with a ramp for less than 1 hr got stuck in the rain cause it wasn't ready- got chastised by a lady on the phone for the fact that it wasn't ready and the. Accused of not retuning it - brutal system

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

Tanner G. 
Rating:
5.0

Jonathan at Turner's Auto Service was super helpful and made me feel welcomed in my new hometown. George jumped in to help me with the trailer. They provided exceptional customer service and it was very much appreciated after the long drive and unload.

Tina T. 
Rating:
3.0

Customer did not leave a comment.

CARLOSFRANCISCO M. 
Rating:
1.0

I was unfairly charged a “clean up fee” after hours fee AND a gas fee despite me putting gas back into the vehicle. My rental fee increased by almost 150.00!! This location seems like they do what they can to tack on extra fees not justifying them even though you use the app for proof with the mobile check in.

Morgan W. 
Rating:
5.0

Excellent service, great location ! Super efficient

Brenna D. 
Rating:
4.0

Parking lot was a little tight from all of the equipment stored there, but the associates were pretty awesome to deal with. They had an answer for every question and were very helpful.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Edith M. 
Rating:
3.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

The staff at this location is very slow and not professional.

Dongyu H. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

DUANE S. 
Rating:
5.0

Customer did not leave a comment.

August B. 
Rating:
4.0

I did order two dollies. They somehow did not see that on my order and were not available. The person was courteous, did take responsibility and tried to find another location that would furnish the dollies. He sent me to the 4511 Broad Street store. They were frankly rude, unhelpful, and I dropped the request altogether. I would not send anyone to that store.

CLIFFORD M. 
Rating:
5.0

Very friendly, nice people.

Stephen D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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