Customer Reviews for Tuxedo Gulf Service Station

Staff was rude. When I tried asking questions about how to return equipment I got a dirty look and was told they only rent out and don't know about that stuff. The website was horrible. The mileage was more than what the truck said and I had to calculate how much I used when I returned it. Luckily I took a picture for myself when I rented it and when I returned it so I knew exactly how many miles it was because when I tried to put the actual mileage it kept saying that I used less miles than the truck had. I had to return to the site 3 times after I left because of gps location and pictures afterwards. It was my first time renting a uhaul and neither customer service or the gas station were helpful.

The location was okay and manager I dealt with was good. The trailer was defective in that its door came off its tracks. I had to crawl under a 2-foot opening with hand tools to force and pry the rollers —I'm sure temporarily back on track to access my belongings and unload.

The u-haul person was not in when I returned it, so the person there just told us to drop it off, which we did. Originally I reserved it for 24 hours, but only used it for about 3 - 3 1/2 hours. He didnt ask for any information, so I hope I got credit for returning it. I did receive a call from a U-Haul person confirming the original drop off time, but I told her I already dropped it off. Hopefully everything eas recorded correctly.

gregg who helped me at the Gulf station was terrific- very helpful- hooked me up quickly and made the whole process very easy! highly recommended!

Truck had hole in the floor, no AC, and did not have protective blankets that were requested

The rental process is too time consuming. It took 1 hour AGAIN to.rent a uhaul. Same driver, same location.

The Store opened late and then I was told I would have to wait at least a 1/2 hour for trailer.

Hard to say, this pick up was super easy and the gentleman who helped me was very proficient with the process, and respectful. Would certainly use this service, at this location again.

Friendly, prompt service from the gentleman at the location. I was very pleased with the experience.

Greg, the Owner, was always prompt and got me through the process quickly and efficiently. Pick up and drop off was a breeze! Great service!

Working with the dealer was a lot better and easier than trying to pick up the truck through the app.

Thank you!

They got me hooked up and out very quickly and efficiently

Service was good and you whole had the best price compared to any of their competitors

Excellent transaction. Highly recommended

I was overcharged for the rental, promised inaccurate information and customer service was NOT helpful. This is the WORST experience that I have had in over 30 years of dealing with UHAUL. As a military member, I will not recommend this service any more.

Don't use this location at all

My contract: U-Haul Contract 96132137. On Thurs 10/4 I reserved a van at Tallman NY Tire Center for Friday. On Friday no van was available so I had to go to Tuxedo NY. This added about an extra 10 miles to my travel as well as a certain amount of inconvenience. So it would be nice if you could refund me $10. Thank You. Dave Plump 4 Thorpe Dr / Apt 1G Sparkill NY 10976 845 548-6909

Me experience could not have been better! The truck was clean and ready to go! The owner was great to deal with!

Never did any service, always said it had to be done by corporate.

Friendly helpful staff made the experience easy.

Do not Force anyone to buy gas for a rental truck that is indicated to have gas in it already

Noted a problem with an error on the checkout mileage, but when I noted I was being overcharged by over $150 - was told only U-Haul could fix-it. U HAUL MANAGER WILLIAM CLARK (877-797-1465) unwilling to speak with me - after months of multiple calls - instead send a request for me to get PDF from the Gulf Station correcting the overcharge of 200+ miles (instead of 40 miles total). Will try one more time today!

Perfect service. I could not ask for more.

Greg was very helpful with all he did for my rental

Store personal did not help or show me where to drop off the trailer. Just told me to "Put it anywhere".

Everything went fine.

Maybe have the person giving you the uhaul schedule the drop off. I already ordered a free storage at 2000 west colifax ave in Denver and for some reason I received a text telling me to drop it off at another location. I then had to call, took 5 minutes to fix but I should not have had to call and waste your reps time at all and the last thing I needed to worry about after driving 1800 miles is where I have to return the unit.

awesome people

Great customer service

The drop off location was closed.

everything was awsome the owner corrected my issue right away

Very friendly and professional.

Busy when I came but easy check out!

We were happy with our rental. We have rented several units in the past and since we gave an advance notice this time, the proper equipment was easily obtained.

Very Friendly. Starting mileage was not correct on contract, but it didn't matter.

I didn't have all the necessary pieces. They waited around until I ran to Walmart for them and helped when I got back. Class act.

Great experience for me and my daughter. We had to wait 10 minutes but we showed up 30 minutes early. One of the workers kept us entertained with pictures of a bear that he took at his house. My kid enjoyed it!!

Just continue doing the good.

I did not like that my drop off site was moved to a much harder location. When I booked the rental the site should have warned me that my drop off site was not available. I am upset that I had to change drop off sites.

The owner Greg was extremely helpful and friendly !

Everything went well. Van is a great size for cargo

I had an issue with scheduling, the closest u haul facility or preferred as you call it was not available, we had to drive 15 miles to get the truck. That adds extra time to my trip and then you charged me for the extra time at the end.

We ordered a furniture dolly and it was not available at the location which was a HUGE issue for us.

The problem I had was not with the Tuxedo Gulf Service location. Instead,the contractor could not do his job because the wiring on my car was done poorly at the Saw Mill location in Yonkers. Unfortunately, when I went to get the trailer attached there was a glitch in the wiring. When I called the Saw Mill location, they stated that the technician was on vacation. So I then had to drive 20 minutes north to Nanuet where it was temporarily fixed. The technician fixed the wiring but by the time I got back home, the lighting would not turn off. It was suggested to unplug the wiring so I did that and when I returned to the car in the morning the wiring would not turn on at all. I had to call uhaul road side assistance and someone had to come out to check the car. He also stated that the wiring was poorly done but he also fixed it and then I could finally start the road trip to Chicago. Again, in Chicago I had more issues with the wiring because it again would not turn off and it drained my battery. This whole process was a great hinderance in my move and caused many issues. I would like someone to contact me as soon as possible because this was unacceptable and should never again happen to someone traveling over 800 miles.

The location was fantastic and very helpful, however the truck was not there on time and we received it ten hours after our reservation time which required us to push back our move by a day. The customer service line was not helpful in the least.

It's tough to improve on an overall excellent experience.

Very Professional

Quick and easy. Couldn't have asked for more.