None !!!everything is good Guy at desk really cool!!!!HECTOR F.
Customer Reviews for U Stor It Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALLEN S.
Teach workers how clean and be nicerJeremy C.
Despite pre-registering and arriving 15 minutes early, the truck was not ready and I was told it would be a long wait. I tried to use the mobile app but could not complete the process. The truck was dirty and windshield cracked. No parking for my vehicle while using your truck.DANIEL P.
Customer did not leave a comment.MARTINE S.
Customer did not leave a comment.MARCO ANTONIO M. | Overall Experience
Customer did not leave a comment.THOMAS M.
Great customer service, fast and efficient with the paperwork and setup, and easy drop off.NICHOLAS A.
Customer did not leave a comment.YVETTE M.
Customer did not leave a comment.LARRY DON M. | Overall Experience
Drop off location was not scheduled or destination drop off but attendant received equipment willingly and professionally quick!LEONARDO M.
U-Haul and location made special last minute arrangements for the auto transport due to another transport falling through. Very accommodating and knowledgeable. Thank youAARON J Z.
Absolute bullshit. Someone parked their U-haul behind my car and I was unable to get my car for two days! Nobody from U-haul claimed they were able to help including district manager who said he'd help and then disappeared. The location owner did not answer their phones all weekend even when I was standing outside their building and could see someone walking around inside the office. I'm fucking furious as this impacted my personal life and cost me a lot of money taking Ubers to get around. U-haul owes me. I'm going to talk to them tomorrow when they're back from their dandy weekend.Jason R.
Long wait time on the phone. Locations stated they weren't that busy. the local U-Haul representatives were very helpful. Excellent customer service on the phone and in person.LAURA GUADALUPE A.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Damon T.
Customer did not leave a comment.Tyler W.
Customer did not leave a comment.Abraham D.
The UHaul website located @ https://www.uhaul.com/DamageCoverage/ includes the following description of Safemove Plus insurance; Safemove PlusÂ® - Protection While Moving - The only coverage that includes overhead damage and tire protection. Exclusion Free Coverage - Coverage for ANY accidental damage to the U-Haul truck (including collision with an overhead object). Purchased this insurance and incurred body damage (scratch) from collision with an overhead object which was reported when the vehicle was returned. UHaul has charged for damage and stated it was a DENTED corner post! Beware of bait-and-switch..LAWRENCE Y.
Customer did not leave a comment.Joseph B.
Time to pick up the rental. It took over an hour from when we showed up to when we drove away in the truck. It seemed excessive.Dallin S.
Customer did not leave a comment.Melanie G.
Customer did not leave a comment.Nicholas A.
Customer did not leave a comment.Rafael G.
Customer did not leave a comment.David H.
I was drastically overcharged. What should have been an intown job for no more than 50 dollars turned into almost over 200 dollars worth of charges. This was my first u-haul experience and I wish someone had been looking out for me, obviously your sales people won't.Chance M.
Customer did not leave a comment.BARBARA K.
I submitted a request online for a truck and was never sent a code or anything regarding picking up the keys to my truck. I called and after the first agent I spoke with changed my reservation time without my asking I was transferred to a line where I waited half an hour before becoming frustrated and hanging up. I called again stressing how now I am behind on my reservation and my request was only for two hours so I would appreciate not being place on a long hold - I was directed to the customer service line who transferred me AGAIN within literally a minute of speaking with him - without even getting a chance to fully explain the situation. I waited on hold for another half an hour until I was finally helped by the 24/7 truck agent who had told me that your system was bugged and that was the reason my initial reservation hadn't gone all the way through. I asked for clarification and was reassured that I had done everything on my end in regards to submitting my reservation and that YOUR system was the issue because it hadn't finalized the reservation and the only way I would be able to resolve this would be by calling and going through the absolute nightmare that is your telephony customer service. I will go out of my way to avoid your services in the future and will be launching a complaint with the Better Business Bureau.Rogue S.
Customer did not leave a comment.RAYMOND H.
My truck was scheduled to be picked up at 6:00am. Upon arrival I was unable to pick up my truck using the online process. When I called customer service I waited on hold for 30+ minutes. I then chatted in instead and the rep told me that the reservation agent had not accepted the rental even though the payment for the truck was processed through my account 5 days before. I then had to call customer service again and after 2 phone calls finally got my truck at 7:30am.AUDREY G.
Alberto was outstanding!KATHERINE T.
Customer did not leave a comment.Molly S.
Guy seemed unaware of what to do. Truck filthy. Pick up location moved far away, into a bad area of town, without my permission. I was informed, but wasn't given the chance to say no.Allen D.
Everything was great except the wiring on the first trailer wasn't working so we had to try a different one.Jason H.
Customer did not leave a comment.richard G.
Customer did not leave a comment.Erin C.
I will always bring my moving needs to this place .the one on country club and broadway rips you off treats you like your ripping them off very rude people abd that manager is a faggot for brains couldnt count 50 cents to get his head out of his ass.steven C.
Customer did not leave a comment.POLICARPIO I.
Customer did not leave a comment.danae S.
Very nice staffKIRK A. D. | Overall Experience
Customer did not leave a comment.Teresa M.
The manager of this facility was helpful and friendly and very efficientKRISTI P. | Overall Experience
The office was not really up to date. And parking if hauls was difficult. Also the worker at this location charged me for fuel when I made sure that I had returned the uhaul with the right amount of fuel. I am pretty upset about that.Kara M.
Friendly servicedaniel G.
The owner was very easy to do business with. We left our key on the truck key ring and he was kind enough to call and let me come pick up the key on a day when the office was closed. Very knowledgeable in the rental process and informed me of everything regarding insurance coverage, along with the truck procedures.MALISSA C.
everything was excellent ,just one think that your employees smile more. :)Evandro A.
Very good .Theresa B.
Customer did not leave a comment.rita S.
I put 8.7 miles on the truck.. And when i went to drop it off I put 8$ in the tank...i know i filled it up to where it said on the sheet yet when i returned it they said it was w gallons short... Extra 9$. Then, and I know this is my fault but i couldnt find a driver to return the truck on time and the person who rented the truck to me went on line with my info and booked another reaervation in my name..Shady business if you ask me. Cause i never authorize my information to be re-used..STEVE L.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.Gultekin S.
Customer did not leave a comment.CASEY G.
Take the license from this site, the gut was rude and disrespectful. He called me a liar when advised the truck had not been cleaned, a water bottle came from under the seat while I was driving, someone had a dog in the truck and dog hair flew around when I opened the windows. Then the guy used the term"you people "to me. Do not, I repeat DO NOT use this place. And there was a guy walking around with his shirt off.Kesha B.
Customer did not leave a comment.MICHAEL K.
Was bad experience with this location the manager weird. When I Tran the car they're is weird guy ask me about the keys . He was with dirty clothes he looks homeless... was bad experience . The manager pay attention to he's dog moors then me ... thank youTONIO A.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.BRANDON E.
Customer did not leave a comment.Gaston R.
We dropped off after hours SatisfactoryRowena M.
Customer did not leave a comment.ERIC B.
Customer did not leave a comment.SHIRLEY T.
Truck had dog hair and food under the seat upon pick up and I was required to put my credit card and debit card on file because my driver's licence "wasn't acceptable".HEATHER W.
Customer did not leave a comment.Jake W.
Nothing different. Everything was great and ran very smoothly. Very friendly staff!Michael K.
Return phone messages left on the answering machine as I did exactly what Uhaul requested by contacting the location a few days ahead to confirm the equipment rental.Lee Y.
Customer did not leave a comment.Abdullah B.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Joel L.
Nothing the service was great and the attendant was very friendly and informative.Thank you.MIKE B.
Customer did not leave a comment.Joseph G.
U-Haul needs to upgrade their server, took almost 30 minutes to just fill out the paper work.Heinz J.
Only thing I did not like so well that all the info I had given on the "quick check-in" was repeated all over in full length. Other than that I was very content. Thank you very much!Arved M.
Everyone was very helpful and friendly. The truck ran great n barely used any gas. I'll definitely use this company againMisty S.
Customer did not leave a comment.Amber G.
Customer did not leave a comment.Carlos R.
Make sure someone is at the drop off facility so no one gets scammed like I'm getting. Make sure your reps go over the truck with the customer inside and outMary B.
Trailer was not available at confirmed time and location. Had to drive to a different location which was hard to find.Uwe K.
Customer did not leave a comment.Alicia R.
Customer did not leave a comment.robert T.
Pick up went very quick and smooth, return was a bit confusing because the location was closed (Sunday) and there is no marked equipment return area. I did receive my email receipt first thing Monday morning, which I appreciated.Jamie W.
Put in security cameras for the storage area. I'm very pissed off because I think my unit was robbed by someone on the property. it is very strange that my unit was the only one robbed.EUGENE D.
Customer did not leave a comment.rose W.
THE BEST IN MASAALBUQUERQUE A.
Everything was great.ASHLEY D.
They quoted me 291 n charge me 383PRINCE T.
The gentleman was extremely nice, and provided exceptional customer service.Tamisha H.
The gentleman in the office was very nice.April B.
Bate and switch. Wanted to rent a truck for 19.95 had a truck there with my last name to hold it. Guy said it was for another person with my exact last name but different first name. So had to rent bigger truck. Came back and the truck I wanted in the first place was sitting there. .he said the person didn't show up. ? It was my reservation !!KIM S.
All went as expected.Darla E.
Customer did not leave a comment.Reginald M.
Customer did not leave a comment.Brendon M.
Customer did not leave a comment.Kayci S.
Customer did not leave a comment.Regina T.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Tiffany F.
Alberto was very rude to me when I arrived. I never received a confirmation call from anyone. They did not have a pickup truck available like I asked. Since there was not confirmation call, I did not know it was not there. Very dissatisfied with U-Haul overall.MAYA H.
Customer did not leave a comment.Myah L.
Customer did not leave a comment.MERIL S.
Customer did not leave a comment.FRANCINE T.
Customer did not leave a comment.BENJAMIN N.
I originally tried to drop my trailer at A&J Croft Auto Services on University which is listed as opening at 8am but as of 8:45 am they were still not open. The staff at U Stor It Warehouse on Broadway instantly accepted my trailer and got the paperwork squared away so I could get on with my day. Super friendly and helpful. Thank you!Douglas P.
Recommend it to everyone.ALBERTO N.
Experience was great!Raye W.