Customer Reviews for U Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Storage

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Diana T.
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The people were rude

Charles K.
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Customer did not leave a comment.

ANN F.
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Thank you for your kindness ... The 26 ft UHaul was excellent for us , we had reserved a 20 ft, but actually the 26 ft was the best for our items.

avis C.
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Get a friendlier, nicer guy to handle rentals. He did minimally what was required and had an attitude that would cause me to go elsewhere in the future. No people skills, pretty much a jerk!

Pearlie R.
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Thanks for your help

Paul R.
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Good service excellence equipment

THOMAS C.
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The U-Haul pick-up at 2931 State Hwy 19 was absolutely perfect, with everything we needed for our cross country move, all the mechanized equipment, and helpful support. We rented a 15 ft truck and towed an auto transport trailer, and the expert technician taught me how to attach the trailer and helped me load my car onto the auto transport . The truck had no governor (like the old days) and was pleasingly powered for my 1000+ mile trip, hauling our lives across country. Bravo U-Haul! Now if you can just improve the clunky in-house U-Haul software that the technician had to painfully navigate to rent us his equipment....

Daniel A.
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The only thing wrong was there was mud on the floor of the driver's side. Not surprising since the lot is not paved. I was also instructed to drop the truck off in Crockett before 10:00am on Sunday but the Crockett location is not open on Sundays. I actually dropped it off on Saturday around 5:30 pm but the drop-off location was already closed at that time.

Billy K.
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Excellent service and friendly staff!

Donette J.
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Customer did not leave a comment.

Bill Fick F.
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na

Bill Fick F.
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na

CHUCK K.
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Customer did not leave a comment.

JAKEISHA H.
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Customer did not leave a comment.

dennis B.
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Everything was on point

dennis B.
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Extra furniture dolly.

Kellee N.
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Nothing They are excellent people

thomas D.
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No one there and didn’t answer 24 hour phone. It was 1pm on Saturday. $20 for drop off fee when we did all the pictures was ridiculous

STEPHEN H.
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add trailer jack

Richard B.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Paul B.
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Only miscue was That they switched locations on me at last minute.

Michael F.
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Very kind and flexible manager who really helped us!

Jerry G.
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We dropped equipment in their equipment return lot that was very convenient and able to drop early when they were closed

James R.
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Customer did not leave a comment.

Chris S.
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Only problem we experienced was the remote location - well away from Huntsville.

Mike B.
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Was going to use an older poorly maintained transporter, which was found inoperable, fortunately a new transporter was dropped off during our hookup and we were able to use the newer just returned transporter. Just luck that we were able to have a working transporter.

Lance O.
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Drivers door window rattled so bad I had to roll it halfway down because it sounded like it was going to break

ROB C.
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1st time rental here. Great service, friendly staff

cheryl J.
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It was closed we just put the keys in the drop box

richard M.
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Customer did not leave a comment.

Mary M.
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Friendly, professional staff that know the business. Many thanks to Denise and Tom.

Jay B.
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Trailer leaked water. Damage to items. Will be contacting uhaul insurance to discuss.

samuel M.
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Customer did not leave a comment.

Marvin C.
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N/A

Kevin L.
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High quality customer service!

helen H.
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Truck was filled with spilled soda mud; one tired was flat another in bad shape; will not go back

Carl M.
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Very friendly and professional staff

DIJUANA C.
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The lady that checked me in was so helpful & nice. It was a stressful day for me but she definitely made it better

Mayosha D.
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Customer did not leave a comment.

sherry B.
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I love Mr. Tom and his wife !!

Tommy B.
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Great rental experience! The staff were friendly and more than helpful when it came to hooking up the trailer. They explained how to hook everything up and even jumped in to help me fix my hitch! Will definitely be back in the future!

Mary B.
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Customer did not leave a comment.

Eric P.
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Customer did not leave a comment.

MICHAEL G.
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Customer did not leave a comment.

bertha C.
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Excellent help in returning the truck rented in Kerrville, TX

Steve M.
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Tom was very nice and helpful. Great place to pick up a u haul or any other items to help in a move. Highly recommend this location.

peggy P.
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Every aspect of this rental was perfect.

Joe H.
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Customer did not leave a comment.

Derick D.
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Service was great

Joseph V.
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Customer did not leave a comment.

Emma G.
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Customer did not leave a comment.

Stephen S.
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Customer did not leave a comment.

WILLIAM G. | Overall Experience |
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Only reason I moved because I got a bigger unit for just a little more

Judi L.
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Great customer service.

David O.
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Customer did not leave a comment.

BETTY ROSE A. | Overall Experience |
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We were very happy that it was very close to where we had moved too. It was very convenient and very well maintained.

Roger P.
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Also great staff

KIM W.
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Customer did not leave a comment.

Vicki T.
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Just keep doing what you are doing.......... great job!!

Jim J.
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Customer did not leave a comment.

Vernon P.
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Customer did not leave a comment.

KEVIN E. | Overall Experience |
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The facility managers are fantastic in all respects. So nice and helpful.

jeffery J.
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Customer did not leave a comment.

Diane V.
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We were able to drop off the trailer when they were closed then logged it in for the wrong customer, but the staff on the phone were able to fix that error quickly and get back to me. That made it great!

Scott T.
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Good people!

RACHEL W. | Overall Experience |
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Wonderful customer service, we will definatley recommend Tom & Denise!!

Brenda P.
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Easy drop off setup.

Keith L.
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Customer did not leave a comment.

david W.
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Customer did not leave a comment.

Danny M.
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Great customer service!

john R.
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Customer did not leave a comment.

Renee P.
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Customer did not leave a comment.

AMY D. | Overall Experience |
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Had this u it for 2 years and the people were super friendly.

Maron S.
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Customer did not leave a comment.

BILL K.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

nancy A.
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Customer did not leave a comment.

Lizabeth W.
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Flawless move, quick check in, truck ready and facing the exit, quick check out, reasonable prices - this is a great location to rent from with experienced, friendly folks who help make moving a breeze - thank you!

Maisha C.
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Fix the software issue that doesn’t allow for split payment methods. It took almost 30 minutes to rectify the situation because of the computer system.

fredrick D.
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Speedy process

Shannon C.
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Customer did not leave a comment.

jerry T.
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Customer did not leave a comment.

Ryan B.
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No improvement needed. The proprietors were very helpful and the equipment was available on time. They even hooked up the trailer for me.

RONI B.
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Customer did not leave a comment.

linda M.
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Very pleased with this location she was patient and clean up a mess that the location in Pearland had made. This location on Highway 19 is a wonderful location with wonderful people very kind attentive and know how to solve problems, Honest not out to steal money but does their best to do what is right and fair. She is such a Sweetheart!!!!!!

steven S.
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Customer did not leave a comment.

keith W.
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This U-Haul location located on Hwy 19 outside of Huntsville was excellent. Rental equipment appeared to be well maintained, grounds were in good condition, good signage in the lot, the office was well maintained, clean and with a good assortment of optional items, packing, towing, blankets, etc. My first impression was this store was a company owned and operated store and I was surprised to learn this was a Neighborhood Dealer Store owned and operated by Tom and Denise McNatt. What really impressed me was how I was treated by Tom since this was my first visit to this store and did not know Mr. McNatt. I arrived in morning at the store opening and of course I was in a hurry to start my move. Tom made me feel welcomed and appreciated as a U-Haul customer by taking time to help me with my rental even though he was very busy with the store opening and he got me check in fast and out fast with my rental. He help me with my trailer hookup, inspected my truck to ensure it was OK for my trailer rental and he provide me with advice on usage and what to do in case of breakdown or accident. Without a doubt I will use the McNatt's U-Haul store in the future. Tom made the difference real for me and I really appreciate his attention and service. You should use his store as a good standard for other Neighborhood Stores. Regards, Keith Wall

Haley H.
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The owner was quite disrespectful to me in front of my family and he was talking politics which is something one does not speak about with customers. Average service overall.

Sam S.
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Trailer was returned Sat.@ 4:15pm so there was no one there. However, this location is good and never had any problems. Thky

STEPHEN H.
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was out the door to check me in was a wonderful return place

jerry B.
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The place was closed but the next day when I called I found the person very helpful.

Kenneth L.
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Tom at U-Haul#9656.was extremely helpful, courteous and friendly. i would not hesitate to recommend his establishment.

jeremy G.
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this location is absolutely on top of things.

WILLIAM A.
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Tom was great. Had a lot of moving needs and the folks at U Storage was on top with great help. Highly recommend.

Joseph C.
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Customer did not leave a comment.

ERIC S.
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Fast, efficient, friendly, and effortless round-turn of pick up and drop off.

john C.
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The McNatt's are wonderful people to work with. I recommend them to anyone needing a rental truck or trailer.

BILL H.
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I believe the company should give more Miles when a customer has to drive from one town to pick up a truck and dropping off at a another town. Cause uhaul is not near some towns where the customer needs to pick up or drop off.

jim R.
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No need for improvement, we had an excellent experience , we were taken care of in a timely manner, very polite and helpful

Robert Carolyn D.
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Customer did not leave a comment.

jamie M.
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Customer did not leave a comment.

kimberly S.
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Customer did not leave a comment.

STEPHANIE C.
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Customer did not leave a comment.

keith B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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