Customer Reviews for U Storage
(U-Haul Neighborhood Dealer)

731 reviews

2931 State Hwy 19   Huntsville, TX 77320

(936) 730-1439

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 730-1439

2931 State Hwy 19
Huntsville, TX 77320

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice people. Very helpful.

Steven H. 
Rating:
2.0

The truck that we were told to use had the check engine light on. Didn't seem to be running right. Was not able to really use the truck so just returned the truck.

Chelsie C. 
Rating:
2.0

We were not given the correct address for drop off. Have email for proof. Were charged for an extra day because of it.

Dylan W. 
Rating:
5.0

Customer did not leave a comment.

Kelly Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANA N. 
Rating:
1.0

You will see comments in next sections about two issues we had that required road side assistance. If the trailer would have been properly inspected, we may have adverted what led to a delay in our trip and our safety. As well, our pickup location we had to help get the trailer hooked up as the owner was not there and the counter lady had to do it with us. She was very helpful and super nice, but not what we expected.

NICHOLAS A. 
Rating:
5.0

Very friendly service. Fast rental, no waiting. Very knowledgeable.

THOMAS WAYNE S. 
Rating:
5.0

Owners were very friendly and helpful. Access to site was very easy.

DAVID W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenny L. 
Rating:
5.0

Explain the drop off after hours process using the app

Connie R. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
5.0

Great job thank you

jerry H. 
Rating:
3.0

Stay open a little later They closed at noon on Saturday

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

The truck was behind the necks of two trailers and was inconvenient to pull out at pick up. No real issues aside. Truck ran well, handled well and allowed for proper securing of cargo. I would rent a Uhaul from this location again.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Alejandro C. 
Rating:
4.0

Customer did not leave a comment.

Edna G. 
Rating:
5.0

Very friendly and helpful operator at this location. Explains options well.

Paul Fredrick K. 
Rating:
5.0

Customer did not leave a comment.

Margie T. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
4.0

Customer did not leave a comment.

Shelby E. 
Rating:
5.0

Denise is so kind and helpful. This is a wonder u haul store for all your moving needs. We have always had wonderful service here.

debbie B. 
Rating:
5.0

Great Service

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
4.0

The Huntsville U-Haul where I picked up my truck was excellent!! Very accommodating friendly personnel!! HOWEVER!!!! Where I dropped off was HORRIBLE!! Will never rent again

teri L. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

My experience was perfect.

Cassandra C. 
Rating:
2.0

The people were rude

Diana T. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
4.0

Thank you for your kindness ... The 26 ft UHaul was excellent for us , we had reserved a 20 ft, but actually the 26 ft was the best for our items.

ANN F. 
Rating:
3.0

Get a friendlier, nicer guy to handle rentals. He did minimally what was required and had an attitude that would cause me to go elsewhere in the future. No people skills, pretty much a jerk!

avis C. 
Rating:
5.0

Thanks for your help

Pearlie R. 
Rating:
5.0

Good service excellence equipment

Paul R. 
Rating:
5.0

The U-Haul pick-up at 2931 State Hwy 19 was absolutely perfect, with everything we needed for our cross country move, all the mechanized equipment, and helpful support. We rented a 15 ft truck and towed an auto transport trailer, and the expert technician taught me how to attach the trailer and helped me load my car onto the auto transport . The truck had no governor (like the old days) and was pleasingly powered for my 1000+ mile trip, hauling our lives across country. Bravo U-Haul! Now if you can just improve the clunky in-house U-Haul software that the technician had to painfully navigate to rent us his equipment....

THOMAS C. 
Rating:
5.0

The only thing wrong was there was mud on the floor of the driver's side. Not surprising since the lot is not paved. I was also instructed to drop the truck off in Crockett before 10:00am on Sunday but the Crockett location is not open on Sundays. I actually dropped it off on Saturday around 5:30 pm but the drop-off location was already closed at that time.

Daniel A. 
Rating:
5.0

Excellent service and friendly staff!

Billy K. 
Rating:
5.0

Customer did not leave a comment.

Donette J. 
Rating:
5.0

na

Bill Fick F. 
Rating:
5.0

na

Bill Fick F. 
Rating:
5.0

Customer did not leave a comment.

CHUCK K. 
Rating:
4.0

Customer did not leave a comment.

JAKEISHA H. 
Rating:
5.0

Everything was on point

dennis B. 
Rating:
4.0

Extra furniture dolly.

dennis B. 
Rating:
5.0

Nothing They are excellent people

Kellee N. 
Rating:
2.0

No one there and didn't answer 24 hour phone. It was 1pm on Saturday. $20 for drop off fee when we did all the pictures was ridiculous

thomas D. 
Rating:
5.0

add trailer jack

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Only miscue was That they switched locations on me at last minute.

Paul B. 
Rating:
5.0

Very kind and flexible manager who really helped us!

Michael F. 
Rating:
5.0

We dropped equipment in their equipment return lot that was very convenient and able to drop early when they were closed

Jerry G. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Only problem we experienced was the remote location - well away from Huntsville.

Chris S. 
Rating:
2.0

Was going to use an older poorly maintained transporter, which was found inoperable, fortunately a new transporter was dropped off during our hookup and we were able to use the newer just returned transporter. Just luck that we were able to have a working transporter.

Mike B. 
Rating:
5.0

Drivers door window rattled so bad I had to roll it halfway down because it sounded like it was going to break

Lance O. 
Rating:
5.0

1st time rental here. Great service, friendly staff

ROB C. 
Rating:
5.0

It was closed we just put the keys in the drop box

cheryl J. 
Rating:
3.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Friendly, professional staff that know the business. Many thanks to Denise and Tom.

Mary M. 
Rating:
4.0

Trailer leaked water. Damage to items. Will be contacting uhaul insurance to discuss.

Jay B. 
Rating:
3.0

Customer did not leave a comment.

samuel M. 
Rating:
5.0

N/A

Marvin C. 
Rating:
5.0

High quality customer service!

Kevin L. 
Rating:
1.0

Truck was filled with spilled soda mud; one tired was flat another in bad shape; will not go back

helen H. 
Rating:
5.0

Very friendly and professional staff

Carl M. 
Rating:
5.0

The lady that checked me in was so helpful & nice. It was a stressful day for me but she definitely made it better

DIJUANA C. 
Rating:
5.0

Customer did not leave a comment.

Mayosha D. 
Rating:
5.0

I love Mr. Tom and his wife !!

sherry B. 
Rating:
5.0

Great rental experience! The staff were friendly and more than helpful when it came to hooking up the trailer. They explained how to hook everything up and even jumped in to help me fix my hitch! Will definitely be back in the future!

Tommy B. 
Rating:
3.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Excellent help in returning the truck rented in Kerrville, TX

bertha C. 
Rating:
5.0

Tom was very nice and helpful. Great place to pick up a u haul or any other items to help in a move. Highly recommend this location.

Steve M. 
Rating:
5.0

Every aspect of this rental was perfect.

peggy P. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Service was great

Derick D. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
4.0

Customer did not leave a comment.

Emma G. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Only reason I moved because I got a bigger unit for just a little more

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Great customer service.

Judi L. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

We were very happy that it was very close to where we had moved too. It was very convenient and very well maintained.

BETTY ROSE A.  |  Overall Experience 
Rating:
5.0

Also great staff

Roger P. 
Rating:
5.0

Customer did not leave a comment.

KIM W. 
Rating:
5.0

Just keep doing what you are doing.......... great job!!

Vicki T. 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

Vernon P. 
Rating:
5.0

The facility managers are fantastic in all respects. So nice and helpful.

KEVIN E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffery J. 
Rating:
3.0

We were able to drop off the trailer when they were closed then logged it in for the wrong customer, but the staff on the phone were able to fix that error quickly and get back to me. That made it great!

Diane V. 
Rating:
5.0

Good people!

Scott T. 
Rating:
5.0

Wonderful customer service, we will definatley recommend Tom & Denise!!

RACHEL W.  |  Overall Experience 
Rating:
5.0

Easy drop off setup.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Great customer service!

Danny M. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

Renee P. 
Rating:
5.0

Customer did not leave a comment.

Maron S. 
Rating:
4.0

Customer did not leave a comment.

BILL K. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

nancy A. 
Rating:
5.0

Flawless move, quick check in, truck ready and facing the exit, quick check out, reasonable prices - this is a great location to rent from with experienced, friendly folks who help make moving a breeze - thank you!

Lizabeth W. 
No reviews have been submitted for this location.

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