Customer Reviews for U-Haul Moving & Storage at NRG Stadium

Rating:

1.0

Wait time to pickup was 60 minutes from start to finish. Understaffed doesn't begin to describe it.

Rating:

3.0

I received my truck an hour after my pick up time which delayed my own moving schedule. This was a bit stressful when it came to drop off because my time was shortened & I had to rush bringing back the vehicle on time. Had I been able to have my time extended, it would have been much appreciated. I also ordered the rental of 2 dollies, which were not available at pick up. I think having all the equipment on hand would have been much more beneficial to my move. The clerk who assisted me was very helpful, nonetheless.

Rating:

5.0

I don’t think anything that I saw. I was there when an older lady who was parked in no park zone inconveniencing others customers bcuz her elderly mother. Your staff surprised even me. The lady was rude, condescending, and plain mean to the staff. Nonetheless your staff was professional and calm and resolved her issue without so much as a mean or unprofessional comment. I let them know how impressed I was at them keeping their cool. Not sure I could have in their shoes. They deserve to be praised for their professionalism and dedication to the store.

Rating:

5.0

Staff is very professional and helpful! Highly recommend this location!

Rating:

4.0

Troy had excellent customers service and was very knowledgeable.

Rating:

1.0

I been out that storage.since.sept 5.2026 they have been close that storage out bad work on staff

Rating:

5.0

The young lady that helped me was in the office by herself the morning I picked up the trailer she was taking phone calls and handling the customers in the store and then the manager onsite threatened to fire her even after that she still maintained a good attitude and worked hard to get me taken care of so yes as long as she’s empty there I will pass up locations closer to me just to do business with her

Rating:

4.0

Some lady jumped the line, just because she “spoke to someone outside “! She wasted everyone’s time because she wasn’t even ready to rent something, she needed someone else to be there! Other than that, the employees that dealt with were great.

Rating:

5.0

Great customer service

Rating:

3.0

Amanda was very nice and helpful

Rating:

5.0

Location staff, prompt and friendly. The pick-up and drop-off process was very easy.

Rating:

2.0

On the evening of July 6th I came in to pick up 26 truck and trailer. When it was inspected they determined one side of trailer was faulty. They told me I would have to wait for service to get out and fix it. I was upset because the equipment should have been checked for things like that beforehand. I was moving to Florida that morning and had a dinner with family that I missed on my last night in Houston because I had to wait for a service man to get out to fix it. I waited and finally came between 10 and 11 pm. He was able to fix it and Im thankful for that. Overall the experience was disappointing and exhausting. Once I got to Florida the manager did give me a $100 credit, which I agreed to but I feel they should have refunded me the full $328. I was already spending almost 3k for the truck. I would not recommend anyone to that location because I feel it could have been prevented if they had inspected the equipment before saying it was available.

Rating:

5.0

The lady who helped me check out was super friendly and nice.

Rating:

5.0

ABBEY WAS VERY HELPFUL EXPLAINED CLEARLY GOT ME N AND OUT

Rating:

5.0

Great customer service from both team members!

Rating:

5.0

Make sure the windshield is clean upon pickup.

Rating:

5.0

Staff are great

Rating:

1.0

The ramp has no spring and it slammed on my foot. I would like a refund

Rating:

5.0

Nice

Rating:

5.0

Everyone was very professional and polite. The whole interaction went very smooth.

Rating:

5.0

Amanda Rocks!!!

Rating:

2.0

Reserved a appliance dolly and when we came for truck pick up there were none available. The worker said they were a first come first serve. That was annoying and made our move so much more difficult. Especially in the summer time.

Rating:

2.0

no one was available, when we arrived, had to stand around until someone showed up... dropped off on the 1st of the month, but the rental wasn't checked in until the 3rd of the month... but i was told what would be the issue, I was not charged.. the issued was it was not logged in properly.....was not satisfied with that.......

Rating:

3.0

Thank you

Rating:

5.0

Furniture pads: in Houston, only one pad was in ubox. Staff: Most staff in Houston and Natick MA were very kind, but just one female employee in Natick site was very ruled and unfriendly when I load my items. very bad impression.

Rating:

1.0

My gun was stolen from my car on the property . Wouldn’t recommend this location

Rating:

1.0

The U-Haul truck was disgusting. It was dirty in the cab and the truck portion. There were bugs. The customer service person at the desk was very pleasant.

Rating:

5.0

Very helpful, listened to my complaint and gave me the information to get something done about it.

Rating:

5.0

Excelente

Rating:

5.0

Location and employees were great. The app used to help with check-in and out was a little glitchy.

Rating:

5.0

Great Service

Rating:

5.0

This was the best customer service that I ever experienced in my life. The ladies were professional and prompt with their assistance. I would hire them instantly based on communication. Thank you from the bottom of my heart.

Rating:

1.0

It took them 40 minute to give us the right key. They gave us 2 keys and send us chasing in the parking lot trying to find 2 trucks that does not exist. There was 0 customer services. How har d is it to keep track of the trucks? It’s was 100 degrees out and we had to walk back and forth multiple times. One of the front desk person was high and he smelled like it

Rating:

3.0

The application is bad it fails a easy or fast process as it claims. More customer service representatives are needed on the weekend. The line was so long..

Rating:

5.0

The return key drop box took me awhile to locate, being alerted to its location during initial rental interaction would have been useful.

Rating:

5.0

The guy who helped me was really amazing and cool and really helped me out tremendously and made my process seamless

Rating:

5.0

This was my 2nd time using this uhaul and it was so smooth! The employees are great!

Rating:

1.0

Es muy caro

Rating:

5.0

Manager and staff were extremely professional and courteous.

Rating:

2.0

The customer service was a huge challenge. I was bounced back and forth across multiple people. One employee reprimanded because I started speaking to another who asked if he could help me. The manager had to intervene to get me help. Bad experience from a customer service perspective.

Rating:

5.0

GREAT EXPERIENCE OVERALL!

Rating:

5.0

Continue to provide great customer service and I will a customer as long as I have to get my son to and from college!!!

Rating:

5.0

Excellent service, great employees. Thanks

Rating:

5.0

For me everything work good

Rating:

5.0

Don't mess with TEXAS !!

Rating:

5.0

The people are nice.

Rating:

5.0

Excellent equipment. Excellent customer service. Excellent experience overall. Highly recommend. Mobile checkout is a smooth process.

Rating:

5.0

👌

Rating:

5.0

Helpful people. I caused damage to the roof. They handled it very professionally.

Rating:

4.0

There was a pretty long line when I arrived around 8 on Saturday. However, Amanda was super helpful in getting me to a rental truck without having to wait in line since I already had a reservation. Amanda had great customer service, was really helpful, and made this part of my move very smooth.

Rating:

5.0

I was taking care of right and helpful

Rating:

5.0

Very good job. They care about our furniture and had a great attitude

Rating:

1.0

Worst uhaul experience

Rating:

5.0

The gentleman that helped me out worked hard to make sure I was taken care of

Rating:

5.0

Great location to come. Good customer, very helpful, outstanding staff! I'm really thankful for your business! 👍

Rating:

1.0

Poor service

Rating:

1.0

It took forever to get to a point where they were ready to give me the keys, and once it was time they couldn't find the keys to the van that I rented. My reservations was at 8:30, I left the store at approx 9:30.

Rating:

4.0

Everything was fine no need to change anything great service

Rating:

1.0

Truck wasn’t setup for pickup by app so I had to wait in the parking lot for an hour for the branch office to open. I was then stuck in a line of over 15 people dealing with similar issues. The line was serviced by a single employee so it took over 40 minutes to finally get the keys.

Rating:

3.0

I am concerned I thought I rented a climate unit but it seems to be pretty humid in the unit and I’m afraid it’s going to mess up my tv’s

Rating:

5.0

The staff was super helpful, very welcoming, and extra accommodating. I will definitely recommend this location to others.

Rating:

5.0

I love Uhaul. Michael is the best. He is awesome. He is awesome, kind understanding, polite,he listens and he is very professional I really admire Michael Thank you for hiring him

Rating:

5.0

Overall great experience, the only concern is the congested single entry driveway into and out of the parking lot.

Rating:

5.0

I came in Friday morning to pick up a 15’ foot truck as well as purchase a storage unit. I had the pleasure of working with Ms Abby. From the moment I got there she was very kind and had such positive energy. She truly went above and beyond helping me and keeping calm through what could have been a stressful move. She was so thorough and even assisted be with getting a bigger storage space because online it stated a medium unit would be big enough for a two bedroom apartment but it wasn’t. She got me two units right next to each other. Your team is lucky to have someone like Ms. Abby thanks again for everything!!

Rating:

2.0

Mis sillones estan manchados de pipi de animal

Rating:

1.0

Why would you have a second floor of storage rooms with no elevator? Also…. Why would you not tell someone who rented a second floor storage without mentioning that so the boxes could have been packed lighter. This is a horrible storage.

Rating:

1.0

My card was being charged and I moved out and notified the manager but the money was still trying to be taken out of my account luckily I keep my card locked.

Rating:

5.0

I am a client who failed bc I could not pay my bill. Then I was hospitalized. I am only able to pay my rent. Now I have nothing not even my dentures or glasses.

Rating:

1.0

Un buen lugar, PERO no hay elevador para el segundo piso, y porfavor quiten o actualizen su web page para cancelr el servicio de arrendamiento ya que si lo haces en liniea todavia tienes que ir a cancelar al mostrasor porque las personas dicen que no tienen tiempo de checar cancelaciones por el web aunque hayamos subido fotos del lugar ya vacant. ESA ES MUCHA FLOJERA. gracias por su servicio.

Rating:

5.0

The employees that work there is so friendly very helpful and very compassionate with there guest and I love that about this place they make you feel at home.

Rating:

5.0

Abby fue muy servicial. Excellente empleada

Rating:

5.0

I love walking into a place where i see people who looks like me. The staff was friendly and very welcoming. They got me in and out both times. I would recommend this location to everybody. AND they got me on the 1st floor 💪🏽💪🏽

Rating:

5.0

Nice

Rating:

5.0

Great place to storage your items.clean place and well kept up.

Rating:

5.0

Ms. Amanda and there entire staff is so welcoming that you feel like family. I literally almost cried at the feeling in the room. Even though it is a business it helped me. They are angels! Treat them well, they are well deserving, hard working and a majesty! I adore them and love them dearly as a family member! Surely blessings will come their way! Best regards,

Rating:

5.0

❤️ they are amazing and kind! True angels! ❤️

Rating:

5.0

Keep it up

Rating:

5.0

They stay open and took good care of me.

Rating:

1.0

My card barely worked I have to come back 5 times to get a new card because I didn’t have access. 5 different days, employees at this location most likely didn’t know what they were doing. Worst location thus far

Rating:

5.0

Staff was pleasant and knowledgeable

Rating:

5.0

The whole TEAM WAS AMAZING!!!

Rating:

5.0

Easy and convenient move in. Just do it! Thanks Uhaul Team!

Rating:

5.0

Lobby needs to be bigger or declutter ,too much merchandise in the way. But facilities was very accommodating.

Rating:

1.0

I had a lot of my things stolen , my lock was changed, i think my things were taken by a uhaul employee

Rating:

5.0

Ashton assisted me quickly and professionally. The manager Amanda and he staff are always giving great costumer service. Rest rooms are always clean as well

Rating:

2.0

When we arrived. We were charged even though we had booked with a code that gave us the first month rent free. We also requested to have first floor and was told that we had to be on the 2 nd floor with no elevator which was difficult for us with all the stairs. Will never recommend that location ever.

Rating:

3.0

This place is ok. I deducted 2 star for the following reason. 1. The unit I originally booked which was a down stairs unit was already taken so I had to take an upstairs unit and the place doesn’t have an elevator which was a hassle. 2. I was charged for late fee’s when my account was on auto pay. When I contacted customer service and customer service contacted the manger she basically said she would wave my fee as a one time courtesy, which I think isn’t fair because if my unit is in auto pay and your system fails to recognize that, it’s not my fault. The 3rd reason is I moved out before the next time my bill was due. I did everything that was asked on the app for move out and a few weeks later I received a bill for my unit…I called no one answered so I called customer service a ticket was created. Few more weeks later I received another notice of being late and late fees. Now this is where I get annoyed, if your personal or Manager would walk the units and paid attention you would have seen my move out request. I shouldn’t have to jump through hoops for you to do your job. I would never rent from this place again but overal U-Haul was fine.

Rating:

5.0

They were so helpful!! Helped me correct my mistake to get the right storage unit very quickly!! Facility is very clean and secure.

Rating:

2.0

Customer service is horrible, the employees here don’t have much tact if any at all, extremely rude. I rushed and got a unit there because it was around the corner from where I was moving, and outside of convenience there is nothing that would make me come back here.

Rating:

5.0

The staff was friendly, helpful, efficient, and gave excellent service. They were extremely kind and patient with my husband and me who are 72 y/o and 71 y/o respectfully. The staff never made us feel that they were exasperated with us. The staff and facilities were excellent.

Rating:

2.0

My experience with the actual unit was fine, but for a month after moving out I got sent multiple bills and the manager would not respond to my multiple emails explaining that I did not owe anything. Nonetheless, I kept getting late notices and letters in the mail. No response. Finally I contacted UHaul customer support and they were shocked at this incompetency and were very helpful. This ending soured my experience with UHaul moving and storage at nrg and I will never rent here or recommend it again.

Rating:

4.0

The service and the facilities security and great. Customer service was great. Hower I rented an outside unit and my belongings were wet from rain, causing damage to my new mattress and some of the boxes that new furniture was in. The unit had a leak

Rating:

4.0

Staff were very friendly, facility is clean and safe. Only negative is that the prices for the storage units on the wall and the paper they give you to find your unit are not updated so I was confused at first. Online prices are updated though. Also, I had reserved a 1st floor storage but when I arrived they said only second floor was available.

Rating:

5.0

Did a good job

Rating:

3.0

Rats at some of boxes and ruined my kids baby pictures will never recommend U-Haul to anyone. Very disappointed and disgusted.

Rating:

5.0

Very friendly and helpful owner

Rating:

3.0

The workers inside are somewhat nice but the customer service is poor and need to be worked on.

Rating:

3.0

Need an elevator.

Rating:

4.0

I was concerned about my things the entire time, especially because of the payment dates being inconvenient, but my things were all in tact just as they went in. The location is very busy and very clean, including restrooms! Miss Amanda Brown runs a tight ship where everyone seems friendly, helpful and knowledgable. I was especially impressed with her leadership and management style. She seem to work harder than anyone there and cares about the location, people and her employees. I want to especially highlight employee "Aldi or Auidi" who was always super nice and kind. Congrats to Miss Amanda for a great location, management and customer service.

Rating:

4.0

I swipped my card & the alarm still went off. The unit I rented was not empty. Ashton got the issue resolved quickly & professionally. I attempted to regain entrance to the building & my card wouldn't work. The office was already closed. I will come in during office hours to get it taken care of.

Rating:

5.0

The black guy with the glasses and short fro was rude and acting like he didn't want to be at work

Rating:

5.0

Nice customer service.really helpful

Rating:

3.0

Very little space available

Rating:

5.0

The manager and staff were professional and their service was great! We were very pleased with the truck and storage. Thank you all!

Rating:

4.0

Clean, well maintain, just wish they had elevator.

Rating:

4.0

No elevator to help bring heavy boxes or items.

Rating:

5.0

The office staff were amazing, made the use of the storage room a great experience.

Rating:

1.0

Over charges for fees and lied on

Rating:

5.0

Amanda was very helpful during the whole experience

Rating:

5.0

Service was good

Rating:

1.0

I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da

Rating:

5.0

AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!

Rating:

5.0

Business was run very well. Asset to Brand. Great customer service.

Rating:

5.0

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

Rating:

5.0

Great service ,friendly staff, clean storage

Rating:

5.0

Ashton is a great person!

Rating:

5.0

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Rating:

5.0

Great team!

Rating:

5.0

Good People

Rating:

5.0

The staff’s was kind and courteous and went above and beyond for me

Rating:

5.0

The staff were helpful toward me doing the entire process.

Rating:

5.0

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

Rating:

5.0

Staff was always helpful, courteous and efficient!

Rating:

5.0

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

Rating:

5.0

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

Rating:

5.0

Ashton was very knowledgable and polite. Great customer service.

Rating:

5.0

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

Rating:

5.0

The staff is fabulous

Rating:

5.0

Very nice people

Rating:

4.0

Is hard to to go around corners with large items

Rating:

5.0

I got my storage unit fast and was explained everything thoroughly.

Rating:

5.0

very friendly and helpful

Rating:

5.0

Nice place

Rating:

5.0

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Rating:

5.0

I just appreciate everyone that work there....thank you all great service.....

Rating:

5.0

I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy