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Sean ECustomer Reviews for U-Haul Moving & Storage at Slaughter Lane
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Called customer service for assistance and basically got threatened jail time for trying to extend my rental. I was trying to do it the right way and communicate with y’all, and the lady on the phone said if I didn’t have my trailer back in time (was impossible) that she would call the police. Lol. Laughed and hung up, will probably go with a different company in the future.
Anthony LMoving is stressful as it is. I was called the same day that I was supposed to drop off the U-Haul to change my drop off location. Definitely inconvenient and adds on to the already stressful situation of having to move.
Jackie DI got hit with mileage overage when returning, advised the that the check out agent did not advise mileage and allowed under mileage to my moving location, I was still charged.
Will CThe woman who worked inside at the desk was incredible. I don’t know her name, but she’s awesome. I was in a hurry and she was polite, efficient, and even multitasked 2 customers at once. :) give her a raise!
Kayla JThe personnel receiving the equipment, had the equipment code been cross referenced in the computer, would have performed excellent service if and only if the person receiving equipment had directed the driver to the location where it was rented, 15 minutes away. The additional charges assessed against my account are not good customer service.
Juliette ACheck tire pressure at truck turnover.
Logan KI had a reservation at 9:30am I got there at 9:25am and did not get finished being helped til 10:15am . I bought a dolly but did not receive one after they told me it was in the back of the truck . Sad thing is I was NOT the only one who did not receive something that the workers said I would have receive .. 2 ladies came in after me saying they did not receive their item either . Then they gave me a truck with a blown out tier , the vehicle was not inspected before given to me. Which could have caused me to get into a very serious car accident and possibly hurting others from a mistake Uhall made . When I told Uhall about it they were still trying to make me pay for everything. THEN they made me call road side assistance to fix the tier while I was STILL at UHALL !!! which I had to wait an extra 45 minutes for …when Uhall should have NEVER rented out vehicle like that !! It was very unorganized and no one knows anything …Literally every single staff had to ask a manager to help them with even the smallest stuff which makes wait time even longer… A worker even hit 2 Uhall vehicles when trying to put them back and I’m pretty sure he did NOT report it . There was zero parking and the staff told people to park at Home Depot which is across a very busy street and a far walk for older people . And dangerous for those with kids ..Overall horrible experience they need to just close this location or hire people who know how to run it . They need better training and MORE help and to actually check their vehicles before handing them over to customers because someone could get seriously hurt or even die from a truck accident and Uhall will have a law suit. This whole experience was 3 times worse than moving . I would not recommend this place at all !!!
Jontashia HGabriel was helpful, quick and saved me money!
JONATHAN RAs usual great service. I used to be an accountant for Enterprise rentals, I went with Uhaul even though I got a half off employee discount. I use Uhaul a lot for years. I have never had one issue.
Gary SBeing told that the doors were unlocked and I didn’t know how to use my card, as a senior citizen, I had to wait while to prove it to someone that they were locked! Next thing the unloading and loading area for individuals was always filled with cars! The carts all had rails on them except one! Which took me several trips to retrieve my belongings. There was just one that was a flat cart. More time out of my day! I was charged a late fee a couple of times because of my card being hacked. I tried the first time, going to the office and the new general manager at the time said that she could not refund my late fee. The other times I just didn’t bother because I felt it wouldn’t matter. I spoke with the new GM as I was moving my belongings out, without an area I might add, I told her the situation that I had one more pick up things left and I had to drive north of Leander and there was no time for me to come back That evening of 4 April. Early war on the fifth which my rent was due I was there and they had already charged me April rent. Of course it came out early April 5 immediately. She did give me a credit. I don’t understand why you take it out immediately and it takes a long time to get it credited back . Once again I am a senior citizen and I need all the money that I can keep. I would also like to mention that the new general manager is very professional and friendly, the best one yet. The only problem I had with that was the employees interrupting her when she was taking care of my needs. She was absolutely fabulous!
Kennetha C | Overall ExperienceThe only bad experience, was that my trailer rental wasn't checked in and for a week in a half this site thought I still had the trailer. But it was resolved.
Johnny RThe girl was super helpful she explain me everything with detail
OSCAR GThe app would not work so my husband had trouble checking in and it once he finally was able to check in someone else drove off in the truck he was supposed to get. The attendant thought it was hilarious and laughed at the situation instead of trying to help my husband figure out what to do next. He again had to get back in a huge line to resolve the issue. Luckily we were able to get a different truck but all the dolly's were reserved so were not able to get one even though we booked it.
Courtney PMy experience was excellent. Absolutely no complaints. Thank you U-Haul
Glen SYou all are greatly appreciated.
Mario LSuper friendly, helpful, and efficient staff!
Janice GAbby took care of me really well she deserves a raise I appreciate her 10 stars walk me threw it all
ralph cThe employees inside stated everything needed to be unhooked by me, unwilling to help as per the conversation with the employee in Houston who did everything for me and stated they should do the same. Not to mention the employees are extremely rude and disrespectful, the employee snatched the keys out of my hand and kicked the trailer, slammed the tire metal railing, floored my truck with my child asleep inside this shifted my entire load causing damage to many of my items. He also drove the truck in a manner backing it up to the other tow trailers so fast I thought as if he was going to hit the others. Very unprofessional I wouldn’t recommend.
Briana MEveryone at this location was just amazing! Great human connections!
Agostino BI needed to move a couch, and I expected this to be a very easy and cheap route & it was not. The expected $20 quickly increased to $60 round trip & I don’t know when prices increased, but that was very unexpected.
Lauren NExcellent service.
jorge sFrequent Lee went into office area spoke with various employees, every single, one of them upstanding, respectful, thoughtful during a very stressful time of moving. They were courteous and walked you through step-by-step that made it feel very comfortable again appreciate all staff members and the quality of service keep up the wonderful work your employees only as good as their trained so you are doing an outstanding job yourself. Thank you so much. Be seeing you in the future.
Patricia S | Overall ExperienceEquipment was clean. Vehicle had a lot of damage throughout but still worked as expected. Vehicle inspection after returning could be quicker.
Ruben RMake sure the truck are running correct before renting. The one I had was misfiring and it used more gas then it should.
LISA DStaff was very friendly, accommodating, and fast!
Emmanuel GEverything went right!
ROBERT SWell run location with a good directions on how to return and a great attendant.
Robert MVery knowledgeable and helpful staff
stephen vCarmen was a huge help , assisting us and multiple customers at the same time. She definitely deserves a raise.
attila sSteering was loose and was not able to adjust the side window to see traffic on the right hand side
levech tI was overcharged on gas. I have proof that I took the photo before I stepped out on the gas. And was given a surcharge of 25 for no reason. It has the mileage and the gas meter. It's exactly where i received it.
Grant BPicking up time was a little slow, there were too many customers at the same time for the amount of employees.
Stephan JHad a great moving experience using Uhaul. Everything worked perfectly
Tal FWell it was a long line waiting plus there was a few customers not to happy one woman had to move her car angry she would miss counter service. Another customer a man was not happy for refund out loud. Otherwise my service when I did get to counter was fast.
sylvia pCoffee and doughnuts for clients when picking up their rental…. Just kidding…. You guys are great ‼️
HILDA ARandom very high deposit. The deposit was 4x higher than the the actual rental which is outrageous. The gentleman was blowing/ picking his nose (infront of me) before he handing me the dolly (quite gross). Just an overall bad experience and will not use any U-Haul services in the future. I will say the young lady that helped me get the truck was nice
Craig SThe only issue I took with a customer experience is the lack of parking at that location. The side is so inundated with rental vehicles, it leaves very little parking for customers.
Erin GThe right hand blinker on the trailer wasn’t working. My reservation was for 9 but it took so long to get through line and for the employees to ready the equipment it was 10am before I was able to leave which is a little annoying since it was on my time which I was paying for. I did online check in and had the reservation so I feel like the truck and trailer should have been ready to go within minutes of me arriving. Overall it wasn’t the worst experience because the price was reasonable. If if were more expensive I would have been extremely put off by the experience and not considered using Uhaul again. However the price point was barely worth the extra stress the pick up process added to an already stressful moving day.
Stephanie COur representative was very friendly and helpful. She was knowledgeable and gave us good information.
Indalita HUhaul box was supposed to be ready at 9 am, I waited until after 10 am to arrive and it still wasn’t ready, it was after 11am when I finally left the location. Truck fuel was listed at 1/4 of a tank, but was actually at 1/8 of a tank. Everyone seemed confused. Young lady was watching videos in the bathroom while I waited for someone to help me when I arrived. Eating chips and still watching videos when I returned the truck and u-box. Poor customer service, retraining is warranted
Lisa TAc in truck did not work
Nicholas CWe started having problems with truck on the way back to return to the Uhaul return location. This is the first time I’ve had this problem
Robert KYour location staff is very knowledgeable but they could smile at times
HILDA AGreat staff
John KGreat service, the gentleman at the time of return was very friendly and helpful with my questions, i believe his name was “ben” but not sure. Anyway, thank you. Great experience with uhaul.
attila sInstaller needed some help, but did well! With no problems.
Gregory SStop lying to your customers. When I rented the truck, I was told it was $29/day + .89/mile. Ok, I can live with that. But, they charged me over $100 before they gave me the key. Additionally I wasn’t told a hold would be placed on my credit card. My daughter kept the truck for four days. But on the third day I received a call asking if they could charge my debit card $50. I agreed to that and then I noticed my bank account was debited for more than $200. OUCH! Then when my daughter turned in the truck they debited another $450. Totaling more than $750 for four days. I’m NOT a happy former customer. Isn’t that deceptive trade? It just seems crooked to me. Never go back!!!
John SI arrived to pick up my rental truck at the time I scheduled. I was unaware that it could take 15 minutes to pick up my rental using the app. Had I have known this, I’m not sure I would have used the app because I had workers waiting for me to arrive with the truck and the app and the lady at the desk said it could take 15 to 20 minutes to get my security approval through the app. When I was returning the truck at 12:25pm (earlier than the expected 3pm) , I arrived in the equipment return space. I opened the app to begin the return process. The application was not functioning properly and was erroring out. A gentleman in a U-Haul shirt approached my door, and I explained the situation. He was pleasant and professional, and said that he would check it in for me. I took a picture of the gas gauge and odometer for my records, leaving the keys on the drivers seat. He asked me a few questions and we looked in the back of the truck. Everything was good. When I asked about the receipt for my rental, he explained that it would come to me through email. Later that afternoon, after the time I had originally planned to return the truck, I received a call from Uhaul asking when I was going to return the truck. I let her know, I already returned it and told her the above scenario. She stated that she would call me back after they looked on the lot for the truck. Later that evening, I realized I had not heard back from them. I checked the app and it showed that the truck was not returned yet. Over the next two days, I called the local number and twice spoke to the national customer service operators, explaining the situation. They added notes to the rental record each time. Monday, I received another phone call asking about the truck. Again I told the story and offered to send a photograph of the gas gauge and mileage including the timestamp showing it was returned on Saturday at 12:25 PM. On Monday approximately 1:28PM I received an email with my receipt. I guess that means they figured out that I did indeed returned the truck as I stated. I feel like all of this could’ve been avoided if I had worked directly with the person at the counter, instead of attempting to use their app, which is not the local stores fault.
Les KAfter turning the vehicle in, I got two calls asking when I was going to turn the vehicle in, which the situation was resolved without much work on my part but it caused unnecessary worry. Still very helpful staff
TREVOR MParking lot was overrun with vehicles from the weekend. Took a while to check in, but once Gilbert was able to get started, he finished in record time and did an outstanding job. He went out of his way to be helpful and explain things the service was excellent.
Sonny LThe customer service was very helpful.
JASON SKeep it like that!! You are really good!!
gerardo gI would greatly appreciate extended access hours
Joshua B | First ImpressionsEveryone was so friendly and welcoming Great team 10/10
Daniel M | Online Move InMore people working in the afternoon.
OSCAR GOver charged for fuel, even though I added more than when I left.
Michael RServe free cold drinks jk,the rep that helped was awesome, attentive, and very nice outgoing
Miranda GThe person that helped check me in was efficient and professional. We got in and got out quickly without even having a reservation ahead of time. I believe her name is Vivian but I don't recall. Thank you so much for helping a stressful day be a little bit more easy. Even when short staff, her and the manager/owner made this experience quick and simple.
Dena lStaff was outstanding they didn’t make me feel rushed. They explained things to me in detail so I was able to comprehend what I needed to be doing for Rental and for storage during this highly stressed time of a move they made me feel comfortable and relaxed. definitely will keep using them.
Patricia S | First ImpressionsI had a problem with the gentleman that was working in the garage. He was absolutely rude, obnoxious and uncomfortable to be around. He acted like serving was a burden and he talk to you with hostility. I don’t know his name but I’m sure I’m not the only one who complained about him. Everyone else was great that’s the only reason why I couldn’t give you guys a full hundred percent.
jamie B | Overall ExperienceThe folks operating the Slaughter Lane UHaul are the finest in the business. Kind, courteous, helpful, etc. I had such a great experience with the folks there I regret moving away!! Thanks for everything, SLaughter Lane UHaul personnel!!
Jacob T | Overall ExperienceVery helpful
armand N | First ImpressionsAmazing service. Moving is already so difficult and stressful. Nice to find this Uhaul storage facility.
David M | First ImpressionsGreat place, great people. They listen and make sure you are taken care of in timely manner.
Lomardra J | First ImpressionsThey have roaches.
Briana B | Overall ExperienceI have been with this facility since 2004 and have been very satisfied with this facility.
CHRISTINA R | First ImpressionsMany thanks to the employers to supported me.
Monica K | First ImpressionsThe staff greet me when I walk in the door every time they are helpful and willing to help, always stocked with what I need I’m very pleased.
jacqueline r | First ImpressionsThis UHaul location is my favorite! Staff are always helpful and nice. Great customer service. The GM Veronica Luna was amazing!!! We had some issues and she solved them without hesitation in minutes. We left happy and satisfied! Definitely would recommend using this location for storage and/or Uhaul moving equipment. I will definitely be using them again!
Adrianna T | Overall ExperienceThere were bats in our first unit and we had to change units a couple of times.
Fredericka M | Overall ExperienceMy rent kept going up which is why I left.
Victoria P | Overall ExperienceThe first time we used this facility, the elevator stopped working. The employees were unable to provide me with a time it would be functioning again. There was no urgency to fix it. The next time i came back, i used the "moving help" in which u-haul suggested when i used a truck. The company didnt show up. U-haul was unhelpful because it is a third party, even though its part of the truck rental process. I had to move everything myself. Overall, the u-haul experience has been much lower than what i had with extra space storage ans would not come back.
Karen K | Overall ExperienceFor the pass, I would say 20 years I have seen managers come and go, but I always knew them and had a rapport with them. Never had an issue with the staff, but I would think that when a person is leaving and leaving prior to the end of the month which mine was up on the eighth and I left on the 28th and was paid up that they would’ve at least said thank you for using Uhaul or something. The girls theirs seem very unprofessional didn’t seem like they gave a crap and just dismissed you like you were a rag and that was my worst experience in all the years that I have been there.
BERNICE O | Overall ExperienceYour employee Ashley at Slaughter and I-35 location was very helpful.
LEON M | First ImpressionsHonestly I would like a refund. The storage unit that I rented out was not ready to be used, it had double locks from the previous tenant. When I brought it up to the staff they told me I had to pay a locksmith to come remove a lock to a storage unit I just rented out.
Abril S | First ImpressionsThe Staff was Courteous & Professional In Sprite of My Health Issues & Homeless, Thanks To God 🙏🙏🙏.
Marty C | Overall ExperienceVery helpful and took time to go over everything.
ROBERT B | First ImpressionsVeronica and her staff were all VERY helpful and professional...even the dcheck in dude outside was even greetful
David R | Overall ExperienceVery professional and Courteous?
RICHARD V | Overall ExperienceNo payment options or help for people going through a harsh time, people put stuff in storage not only because they have so much stuff and lots of money to have extra storage. Other people put it there because they are sleeping in the car but they things are valuable. I hope I get notified of when they are selling my relative’s ashes and my furniture
CAROL A | Overall ExperienceThere were bats. One was in my first unit. Also, I was assigned a unit that was smaller than I was told on the phone.
Fredericka M | Online Move InNice friendly Atmosphere!
JOSEPH N | First ImpressionsOverall good experience. The location is slightly inconvenient but that is because of traffic and nothing necessarily to due with uhaul.
Triniti B | First ImpressionsWe have been UHaul storage customers for many years. Although we do not live as close to the facility as when we first rented it, we have liked it and continued to use it. The staff have accommodated our need to downsize our rental space and we’re flexible with us as to the completion of our move.
HOMERO R | First ImpressionsStaff was very nice, informative and helpful.
Melody W | First ImpressionsStaff was rude and unhelpful. You charged a cleaning fee and it wasn’t warranted.
West R | Overall ExperienceVery nice setup and felt secure / safe accessing the facility.
Lory P | Overall ExperienceTaniesha was very informative and helpful with the check in process and when I needed to switch to a bigger unit. The first day I moved in, the lock that should’ve been provided for the unit wasn’t inside the storage but she provided one very quickly since I was on a tight schedule. Although the store was busy, she seems to work well under pressure. Rosie/Rosa(can’t remember which) & another young lady there on 3/2 were also pleasant and helpful.
Jacsina O | Online Move InNo public restrooms. Both restrooms have had an out of order sign for weeks. Card readers for access do not work.
Alexandra P | Overall ExperiencePoor customer service
Madison M | Overall ExperienceManagement and staff are rude and untrained.
Madison M | First ImpressionsI have rented a storage unit here in the past so I decided to rent again. This is a convenient location for me. The gril that originally set up my rental was friendly and very helpful. I wish I had gotten her name. The others, not so much when I have been in for various reasons. Need earlier office hours on sundays. I was there before 9:00 a.m. to speak to someone and they opened the door right at 9:00 a.m. however there was only one guy working. There was a line of people yet some of the workers decided to go get breakfast tacos at 9:00 a.m. instead of working. That needs to be done before office hours so that the customers can be tended to during office hours. The staff is not welcoming. There is no "hello", "how are you", "sorry for the wait", Etc. A simple hello would work.
Emma G | First ImpressionsStaff appear to be dirty and not neatly groomed. They try to charge you for what is clearly against well understood policy.
Charles W | Overall ExperienceI routinely recieved above excellent service from Amos Dyer and Levar Williams at the Uhaul store located in Austin, TX at I35 and Slaughter Lane.
Ariel X | Overall ExperienceThanks for going out of your way on new years eve. Very kind, professional staff.
Zoe W | First ImpressionsOnly issue I have was that the access card malfunction multiple times. Office made to aid me a few time to enter facility.
joel r | Overall ExperienceThank you for the excellent service
JAMES M | Overall ExperienceLavar Williams and Amos Dryer are the best! Love those guys! They were very helpful and such a pleasure to be around! The helped this old woman out when she needed it and even remembered me when I came back. My husband needed help too and they were right there!
Carolie W | Overall ExperienceGreat customer service and happy staff workers. God bless them.
Gloria E | First ImpressionsStaff was friendly and very helpful
Christian C | Overall ExperienceWant to commend Jerry my attendant front office as courteous polite very helpful since I am a73yr woman disabled moved to Austin TX. Thanks Ms.Casarez👍👍
eva c | Overall ExperienceFront desk rep displayed zero effort to resolve any issues
Larry L | Online Move InVery helpful staff!
Amber G | First ImpressionsThis place is very dirty and never has soap or the flat bed of dolly equipment for paying customers. You have to search and search on all 4 floors of the building to find anything to help you move large things. Also, when I went to close out and turnover my unit, the guy behind the counter walked off and left me waiting a very long time before somebody else came in. It seems there’s a lot of employees but none willing to help me.
RICHARD H | Overall ExperienceGreat Service
ANDRE A | First ImpressionsWe were not told that we needed a key card access, the guy told us it was a 24hrs storage but the front desk lady told us it was not. There was also a huge concrete column going down the middle so most of our space was taken up. If it was not for the front desk lady being amazing I might of given a harsher review.
Brianna R | Online Move InThe woman who assisted me also loaded new boxes into my car. Big help to handicapped old lady!
Katharine M | First ImpressionsStaff was great!
Julio A | First ImpressionsDespite me not getting a bigger self storage I appreciate you guy's
eric d | First ImpressionsI really appreciate the friendly and helpful staff. at this location
James K | First ImpressionsVery rude, disrespectful associates at desk. Not dressed in any uniform and you had to ask to be helped. They made fun of me as I was walking with a limp due to my hip surgery and we’re openly talking about it in front of other customers. Only one associate was nice and helpful. This was not a true reflection of all other U-Haul places as U-Haul is amazing and was truly surprised by the level of unprofessionalism at this place with no manager on duty either.
Jeffrey H | Overall ExperienceThe employees at the desk were more concerned with conversing with each other than assisting customers BUT overall it was alright
Cherish D | First ImpressionsMaybe it is employee turnover like so many businesses now. We were given a key to the rental and told to go find the truck. The lot was full even having several lanes three trucks in. After searching the entire lot, the truck was found to be parked behind another and not clearly marked. Poor customer service. In my opinion the truck should be brought to the front for customer pick up and inspection. Upon inspection the miles were unable to be seen and there was a low tire alert on the dashboard. The store itself clearly had not be swept mopped or cleaned in quite sometime. I would highly doubt doorknobs etc had been wiped down. Although a comment was made about no reuse/sale of the lock and key due to cross contamination ….. really? Several of the staff were helpful but a few not so much.
Kristi B | Overall ExperienceEverything was great! Cristy was very knowledgeable and extremely helpful. The only suggestion we would make is having trash cans somewhere in the building, maybe one per floor near the elevators. There was a lot of trash (mostly broken locks and water bottles) and we had to take our empty water bottles in the car with us too. Other than that, great service overall!
Paulina M | First ImpressionsStaff went above and beyond to show me how big each unit was and what I should be able to fit
David S | First ImpressionsVery clean, safe and well lit storage facility. All the gentlemen working there were very nice and friendly and helped us with our needs. We had no issues at all with this company. Would highly recommend this storage facility. Five star review! Thank you!
WILLIAM/Alice D | Overall ExperienceThe reservation process seems great, but does not reflect on site availability. The unit I reserved was not available when I got there, and that was the only reason I chose this facility. I think a more accurate representation and better on site processes would help customers and employees.
Scott J | First ImpressionsSuper accommodating. Grateful for the elevator, truck ramp, and flat hand trucks.
Piotr M | First ImpressionsYour staff there at the slaughter and I-35 South they're great man. There's a few things I don't know about reserving storage or even a truck but your staff was great when they they helped me out tremendously and I thank you.
Carlos B | Overall ExperienceIt would be nice to have access till later in the evening, maybe 9pm
brigitte j | Overall ExperienceBefore attempting to move my personal effects from storage unit, I would have rated Above average to excellent, but my exit experience was bad. I attempted to contact the Slaughter location on multiple occasions prior to the day of move out. I left a message with customer service Rep for Manager Tristin Timms to call me and I was told I would hear back from him. Next day with no call back I called again for Manager and person advised that she could help that she assist this location. I asked about my unit and that I had left my key in Houston and did the facility have a bolt cutter to cut my lock. I was told that they did and that it would not be a problem. When I arrived I was denied access and said I needed to call a lock smith to enter my unit. After an hour plus delay in locating a lock smith on a Saturday morning the lock smith arrived and opened my lock in less than 30 seconds. My overall issue is not that I needed a lock smith to open my locker it is the fact that I was given incorrect information and if I would have known about the procedure, I would have arranged to have open prior to the morning of my move. The manager on Duty tried to accommodate and indicated that she was new to the location.
George B | Overall Experiencethe bathroom available to off-hour storage clients was filthy and without toilet paper for at least two months. it was never shut down but was effectively unusable.
Christopher B | Overall ExperienceMuy buen servicio
mayra c | Overall ExperienceCorner units are in the sun and summer heat exceeds temperature "climate control" standards. I get that I secured the unit at the last minute but am still highly disappointed in the outcome of my valuable pieces after baking in the sun day after day which is I ended my lease sooner than anticipated.
AMANDA B | Overall ExperienceGreat staff answer all my questions about me.moving out before rent was due extremely professional and overall great facility
Tracey H | Overall ExperienceI walked in & the customer service representative “Ronald “ was readily available to assist me & I received superb service along with informative information in regards to my storage needs. I value this type of service & in closing Thank You, Thank You, Thank You.
DONALD B | First ImpressionsIvan was NOT helpful at all. He was negative and almost derogatory. Bryson was polite and helpful which made the experience with Ivan less of a concern.
Heidi N | First ImpressionsGreat customer service.
trinidad a | Overall ExperienceI'm suppose to have 24/hr access however I went last night with a loaded trailer to complete my move and could not get in. This was very inconvenient and upsetting. My 1st experience on my 1st day not good.
Chantrelle G | Online Move InThe General Manager was a delight and very helpful to me! Thank you
C K | Overall ExperienceI was returning a one way rental and also getting a storage from that location as well. The guy who helped me was so nice and kind. I appreciated his kindness after a long and stressful drive. I didn't get his name but super nice guy.
Tracey H | First ImpressionsMyballsonyourchin100@gmail.com
Kenneth h | First ImpressionsNeed more help and people to maintain the common area of the storage
C K | First ImpressionsAll employees were very helpful and accommodating. The cashier was extremely patient with me. Even when he showed me were the storage size facilities were, the girl next to him knew I couldn't open them and opened them for me. They even offered me water. The young man who helped me with my boxes was extremely helpful with picking them out. He was also helpful with loading them up. It took me a minute to figure out how to put down my back seat and he waited patiently. I would highly recommend Uhaul the customer service was extremely excellent.
Sherryl M | First ImpressionsYour website refuses to let me leave a feedback about my horrible experience or your scam, lies, and stealing!
haddar g | First ImpressionsManager at the slaughter/I-35 in Austin was great. Made the experience manageable. That’s Kristian (I think)
Lauren K | First ImpressionsI did a walk in for a storage unit. Was informed they were sold out of the unit I wanted, but then someone said that they were moving out of their unit and someone went to make sure everything was cleaned and ready for move in. I then was able to get the storage unit I needed.
ABIGAIL C | First ImpressionsThe guy who helped us was Amazing!!!!
Katilyn O | First ImpressionsStaff was very understanding and helpful. I had a great experience and will definitely recommend this location to family and friends. Lauren
Lauren K | Overall ExperienceThere is a women up front that works the reservations at the Slaughter/IH 35 location in Austin. . I wish I had gotten her name, but she made my move somewhat enjoyable. She is very pleasant, and very helpful and knowledgeable. She really seems to enjoy working customer service and does a great job. Thank you to her and the staff there you were great! Lauren Karlic
Lauren K | First ImpressionsThe staff here was unhelpful and expressed zero interest in meeting my needs. I am a very low-maintenance customer who has worked in customer service for many years and I was shocked at how little these employees seemed to care about anything at all. I terminated my lease the same day I moved in to go to a different storage facility.
Kyrie M | First ImpressionsWe ran into an issue where the storage unit that I had booked online turned out to not be available after all. The agent explained that the unit was abandoned and it hadn’t been seized and emptied yet. The fact that the website and onsite accounting could be so far off was really disappointing. I felt like my prom date ditched me when I went to pick her up.
James W | First ImpressionsVery rude staff and no organization
Jane a | First ImpressionsN/A
Henry F | Overall ExperienceCustomer service call center , was VERY rude and not helpful at all. Was on hold for 45 min to tell me they couldn’t find me in the system and I needed to go to the facility. The 3rd party movers for 2 1/2 hours late and I helped them move my stuff.
Jerry A | Overall ExperienceI had a young man assist me at the Slaughter location Austin. His is Ronald don’t know his last name . He was so polite, helpful. He gave all info .and reserved and showed me the Unit .Excellent customer service. He works 7-1pm….Lou Ann Lucas
LOU A | First ImpressionsChanging from a bigger storage unit to a smaller was simple. The representatives were awesome and very nice. Thank you so much for your help.
trinidad a | Overall ExperiencePoor operators and management. Rude and Completely inadequately prepared to run this business.
Colby B | Overall Experiencei like that i was given a FREE month of storage for me rental.. thank you
diana a | First Impressionsvery helpful staff
Joshua B | Online Move InThe employees need training on how to use your system, a lot of time is wasted by them trying to figure out the system. Also, very poor customer service. Several people waited more than 20 minutes inside the store & we were asked to handle our request through the app because it was 6:59 and they were closed. 😡 She was the one that took long because she did not how to use your system and kept asking others for help!
claudette G | Online Move InThis is the 3rd unit i have rented at this location. The facility is in excellent condition, is well-maintained, and well-lit. Sometimes the line at the retail counter gets a little long, but otherwise the level of service is excellent. Thank you!
John B | Online Move InAfter clearing out my Unit, I received a Bill for not paying my Storage Fee. I had paid for that month. I received a Bill For This Month. Someone needs to learn to Update Their Files. I called 05/18/2021. I was supposed to receive a call from the Manager. I have received No Call Back From Anyone. Get It Together!!!
Michael R | Overall ExperienceStaff was courteous, kind and helpful. Thank you.
Larry J | First ImpressionsThank you
homer t | Overall ExperienceThe staff was very professional and courteous
RICHARD V | First ImpressionsThe Associate that helped me was wonderful! It was very nice working with someone with a positive attitude. He was very helpful and friendly.
jessica d | First ImpressionsIt's never any fun, moving, but UHAUL definitely makes the ordeal a little more tolerable. A very friendly, & helpful Staff...nothing is too much trouble with Ross (at Slaughter Ln,) behind the wheel. Thank you all for being such a big help! Debbie. G
debbie g | Overall ExperienceUHaul provided a storage unit free of charge for 30 days for those of us who were negatively affected by the Winter Storm last month. This was very helpful to us while we moved stuff around to get broken pipes fixed and drywall replaced. You helped us manage through a very frustrating situation. Thank you so much, UHaul.
Lawrence O | Overall ExperienceRonald was on the ball and there anytime I needed something when I rented my storage unit and dropped off the truck. Great experience!!
leslie b | First ImpressionsMy only concern was that after I moved out of 3 units on January 2nd, I continued to get 'late fee' notices via email. Spoke with Corporate Office and she said would email the facility. Yesterday, I got another email with additional late fees.
Irma S | Overall ExperienceI always know where to store my stuff. I just wish that the prices were lower
Michael R | First ImpressionsI have nothing good to say about the GM, Ross.
jessica c | Overall ExperienceU-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.
THERESA D | Overall ExperienceMessed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.
Jason L | Overall ExperienceI was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.
debbie g | First Impressions~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?
Sandy M | First ImpressionsGood people Good prices.
sean c | First ImpressionsThe lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, Gary
Gary R | First ImpressionsEasy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LC
Linda C | Overall Experience24/7 Access should be available to all for free
Dejone T | First ImpressionsThe staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all “doable” for my family.
Pat G | Overall ExperienceAs I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.
Kay S | Overall ExperienceI can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!
Isabel P | First ImpressionsIt was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .
LINDA C | Overall ExperienceWhen I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.
jennifer b | Overall ExperienceVery helpful
John H | First ImpressionsThe staff was very friendly and helpful
Tyler D | Overall ExperienceI was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acct
Thomas B | First ImpressionsI've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.
WENDY D | First ImpressionsThe folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them again
Tyler D | First Impressionsit was fast
Miguel P | First ImpressionsLocation Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul Storage
SIGNE S | Overall ExperienceIt was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..
Rose D | Overall ExperienceGreat location but no where to park
Angel C | Overall ExperiencePictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit size
Denise M | First ImpressionsExcellent
charles t | First Impressionsthe staff is very professional
RUBEN C | Overall ExperienceI am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hap
Angel R | First ImpressionsEveryone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.
MARIANNE R | First ImpressionsWe have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!
Elizabeth L | Overall ExperienceMuy buenas instalación dios los bendiga
ronald s | Overall ExperienceThe group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!
Jeff O | First ImpressionsToo elongated miscommunication!
ANGEL J | Overall ExperienceThe 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went off
herbert c | First Impressionsa minor dispute was handled quickly and professionally. Thank you, Orlando.
tom m | Overall ExperienceSome of the employees are very helpful and other seem to ignore me and don’t assist me with my needs. Maybe a culture thing but I consider it annoying.
SYLENA S | Overall ExperienceGreat HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsen
tom m | First ImpressionsGreat customer service. Very friendly and helpful. Thank you
Sina S | Overall ExperienceInformed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...
kathryn A | Overall Experiencehad issues checking in and out of the units
Mike R | Overall ExperienceGreat staff. Clean and easy access. Safe and climate controlled for my antique furniture.
Lori H | Overall ExperienceGreat service they are quick to get you in and out.
Mary R | Overall ExperienceDo I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?
Xochitl R | Overall ExperienceWould use again if needed
Connie C | Overall ExperienceGood experience overall
JOSEPH M | Overall ExperienceGreat job all around
paul r | Overall ExperienceThe owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.
stephanie m | Overall ExperienceService was good.
jamie y | First ImpressionsGreat service
kimberly c | Overall ExperienceVery helpful and friendly.
Mathew T | Overall ExperienceTook a longgggggg time to check out. Like upwards of an hour.
Anthony M | Overall Experiencevery good and very friendly
Jordan R | Overall ExperienceThis U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.
Connie b | Overall ExperienceU-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.
ELIZABETH W | Overall ExperienceOutstanding staff and provided help immediately.
Mathew T | First ImpressionsGreat facility- easy move.
Gabrielle G | Overall ExperienceThe manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.
tiffany p | Overall ExperienceWe were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!
Star M | ReservationGiven poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learn
Soila G | Overall ExperienceMy first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Banic
carl b | Overall ExperienceConvenient location as well Satisfied customer, thank you for all your assistance
Edgar M | Overall ExperienceCourteous staff
karen m | ReservationRoaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.
william t | Overall ExperienceGreat staff everyone was very professional & friendly. Outstanding customer service
maria c | Overall ExperienceService was great. The girl who waited on me was very sweet & helpful. The facility is very nice & clean
Edie H | ReservationMichael was particularly helpful in my move out process. Very friendly too.
Grace G | Overall ExperienceThis Uhaul is great — quick in and out. Everything was ready to go which minimized our time there.
Elizabeth L | Overall ExperienceHad to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout are
Soila G | ReservationThe building is clean and well lit, the staff was helpful.
Laura C | ReservationThe staff was always very friendly and helpful
SUSAN F | Overall ExperienceI have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.
GEORGIA G | Overall ExperienceI rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.
manuel s | Overall ExperienceGreat experience.
Eric R | Overall ExperienceGreat customer experience
GREGORY D | Overall Experience