Truck drove bad trans slipping
Edward TCustomer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get some people in there that aren’t brain dead! Upon returning the truck, an older guy told me to go inside to check in because “he was busy doing something” Then the manger lady was like you need to wait in line (which there wasn’t one) while she was laughing with a friend on a personal phone call! I waited 45 minutes just for her to then tell me oh your just returning? Your all set you don’t need to do anything! The truck I got had a service engine light on and a tire that was nearly flat! I can’t un-recommend this hell hole any less!
BRANDON JNone
Siaka FVery professional and customer service was great
Karen RGreat customer service.
Kenneth BWas charged for service that was not agreed upon
Nakesta REverything was excellent
James HI'm leaving from the storage unit because of the customer service it lacks good customer service, when they mop the storage unit floors it wet up my merchandise so some of my merchandise has mold on it My storage unit stay damp and wet and it's supposed to be inside unit,, I've been with U-Haul over 7 years now because I run a photo booth company and this is where I like to store my merchandise right here with U-Haul. Luckily I'm going back to the new center area because they opened up their first floor with storage units I am happy to say I would not be leaving U-Haul I'm just leaving off of Joy road 😊 I really do enjoy the convenience that U-Haul provides.
Krystal G | Overall ExperienceNeed to hire more help and service the trucks. No gas truck shaking
Georgette WAre you guys doing awesome?
mohammed yNothing
Quincy TThe truck was raggedy. The driver door barely shut close. It stink! Also I believe I was wayyyy overcharged.
Kelley JThe employees were AWESOME! We reserve a trailer weeks a year for competitions and I request this site/ location. They are professional, the rentals are clean, and I would highly recommend this location (only).
Stephanie SThank you. U-Haul
Kimberly PAll the staff was from and professional
Crystal FPlease check your tools before renting them out to customers.
antonio HI was a charge way over than what I supposed to be charged. I think this will be my last time rent from U-Haul.
gamal mThe vehicle was clean and well maintained
Roger LHave adequate friendlier staff
Antonia CThanks
Shawn HNot keep money owed back to customer for 3-5 business days. We would like to collect interest on our money and not make your pockets more full with the interest you have earned on our money. You can take it right away you can put it back right away...
ROBERTA LEverything was great as usual. However I need propane for my camper every now and then and they should have it available at this location more regularly
alvin wNothing everything was wonderful
Nelda KWe were lied to from the manager stating that we would get money back if we brought the uhaul back at the gas we took it from. We brought it back and that was not the case. Will not be patronizing this establishment at this location again.
MIRANDA HStaff and service was great. But the car transport trailer had not been maintained. Tire strap / tie downs were seized up and would not tighten or loosen. One ramp got stuck was not able to be pulled out completely. Made loading extremely difficult and almost had to return the trailer.
Justen PThe rare view mirror was not stable it moves by itself while driving . Couldn’t see the rate of the vehicle
EBRIMA JN/A
Deleon JThe rental was expensive. The truck had roll down windows, so I had not control over the window on the passenger side, particularly while driving. There is no cruise control so I had to keep my foot on the gas pedal for 2300 miles! Cruise control IS NOT a luxury option. The passenger side window washer did not work - dangerous especially during winter driving. The driver side door did not close properly so the wind was screaming through for 2300 miles. The driver seat did not move up or down even though there is a paddle on the side of the seat. The speed is locked at 75 mph, which is fine 90% of the time but I want the option to go a bit faster, especially when the limit is 80mph and I have to pass a semi truck. The heating and A/C only worked through the front window vent option. The other options did not put out any heat or cool air. Awful experience all around.
Carl GEverything went smooth. I did leave a message about the TRUCK JERKING a lot while driving empty. Is that NORMAL for a F650?...
Ramon BIt was all good 👍
Keith BDame was great in helping with my refund.
Jeanetta R | Overall ExperienceThey went above to help me, I was having some issues trying to return the truck after hours, and even though they were closed, they came out and showed me what to do step by step. I am so appreciative ovlf that Young Lady and Young man, because they were very patient and I'm sure they could tell I didn't know what I was doing. They get a 10 from me...
DANITA AI must give UHaul a poor rating because I am highly disappointed. I rented a storage on December 26, 2023 at Uhaul on Joy Rd in Detroit. I moved out on Friday December 29, 2023. The first unit was vacated because the code would not allow access without coming across the street to ask for help accessing the unit. I upgraded to a larger sized unit but the lock was not able to be put on the unit without coming across the street for assistance to ask someone to help put it on. I have rented another unit at another facility and would like a refund. I was not able to enter into the storage unit without asking the busy clerk to follow me across the street to let me into the unit because the access panel was broken so I could not use the entrance pass. I upgraded to a larger unit hoping I would have a better experience but not so! I still needed to go across the street to ask the busy clerk to help me put the lock onto the unit because the lock lock placement hook was misaligned. The attendant had to use a screw driver to hold the latch together in order for the lock to be installed. I removed my belongings and found another storage location so that I could have complete access without bothering the clerks. I have since left a voicemail and text message asking for a refund with the general manager Dame and have not heard back. I also called customer service and was told they would contact him and ask him to call me back.
Jeanetta R | Online Move Inoverall excellent experience. the personnel were very clear on the contract material and explained everything to our satisfaction. The truck size was just right for our task of moving furniture from various locations.
Brian MI booked a 5x8 three weeks ago at Rochester Michigan location. Got a call the day before stating not available at that location.. could have next size up. Did not want next size up, opted to drive to Detroit..50 minutes away. The Detroit location 5 x 8 was not available (lights out and not to be used). So I am stuck taking the bigger uhaul.. but to top off a 4 hour ordeal.. the Detroit location tried to charge me the more expensive price for the bigger uhaul that I did want to begin with!! Your logistics team needs some serious help.
krisstopher lAll the guys here are top notch and A1
Bruce WI had no problems
Linie PReturn service representative Was rude. I did not understand what he said regarding the drop off process and he explained it the process again’ however in a rude tone. I did not understand the return process because it has been several years since I rented a u haul truck. Positive remark The customer service representative during the pick up process was professional.
Natascha APerson gave me attitude about getting a printer receipt,
Waleed NUnlimited miles would be greatly appreciated 😏
Lindie Pthere was a dried sucker on the floor of driver seat when i first got the truck. on top of that the app was not working when i tried to report that nastiness. then they charged me $38 for a cleaning fee when i most definitely made sure the truck was exactly how it was when i got it.
miesha cThe customer service made it above average.
Shannon PThe storage facility has no lighting inside. The floor was dingy and in need of new tile. The staff was courteous and helpful.
Shannon P | Overall ExperienceThe vehicle I was given was not up to par. The check engine light was on the entire time, the wheel alignment was off and the steering wheel pulled to the left. I had to exert unnecessary pressure to simply atay in one lane while driving.
Patrice MYet another great experience and I got the job done with some good equipment. The process was fun and I would recommend it to anyone. And that's a super great endorsement coming from none other than big al!
alvin wgreat service, quick and efficient from the employees
Rim BDame and the crew was absolutely amazing per usual!!! I come here for all of my moving needs and so does my family and friends!!! They are two down to earth and normally have any and everything you need unless it’s rented out because they’re such a hot commodity!!! See yall soon!!!
Shamika BQuick fast & easy
Jeoana SStaff always helpful and will work with you to find what you need.
Lucrisha DThe guy that check me in after my return was short and rude inside the building
michele cStaff informed me that I could return the truck to this facility without charging a wrong location fee. Jaylan (he identified himself as assistant manager said he will not do that). After unloading the vehicle I had to drive it to the other location. He was rude and hostile. The storage unit itself was dark, dingy, and dirty. It had no lights and had huge rat traps in there. I only continued with the rental because I packed all day the day before and drove for hours to get there. I had a loaded truck and nowhere else to store at last minute. I will never recommend this nasty location. The assistant manager was as nasty as the unit.
Shannon P | First ImpressionsThe location was fine the app kept giving me an error when I tried to submit the inspection form but no issues
Mona BThe service was poor. But it was not Marvin! The other older gentleman was rude! Sarcastic a****** and I wouldn't recommend that location to nobody I would never ever ever rent from that U-Haul again thank you!
Andre LThe gentleman in the office that helped me went above and beyond And also the gentleman who was helping outside woth the truck was amazing as well Excellent customer service
fadl cMore focus on customer satisfaction.
Darline HStaff was very efficient and courteous
Roberta TI My Experience Was Good ,I Rented Storage unit 113 And 632 , I Lost My Mother's Stuff My Son's And Stuff, MY Mother Passed Away In 2018 ,My Son Passed Away Last Year 2022, All I Have Of My And Is Memorys, I Couldn't My The Payments Because Of My Job Have Slow Months,I Lost Everything I Had , I Made Payment's Up Until May 5-23, I Won't Never Get My Stuff Back Thank You And Have A Blessed Day Amen 🙌💖.
Denise M | Overall ExperienceNot enough help .man at desk was interrupted 3 times to answer the phone. 2 customer came in has to wait until he finish my check in.the young man did apologize.
vivian f | First ImpressionsI rather not say
deborah S | First ImpressionsThis person is not me
Javonte S | Overall ExperienceThere was no light in storage unit when I needed to go in. For the need it was expensive. It took longer than expected to get a house. I needed to keep the unit for over a year.
Michele G | Overall ExperienceI came into the location early that morning to inquire about my particular unit asked to see the unit I was told it wasn’t available yet for viewing but I was assured it was big enough for all my items. Only to arrive with my items and it not be big enough the gentleman at the desk was not knowledgeable or helpful with product info. If it wasn’t for the gentleman on the afternoon shift I would have not been helped. The general manager of the location has a arrogance about himself which is not professional when I picked my truck up he was not helpful when asking questions he just answered as he walked away not standing and trying to help. I ordered a dolly I was told it had been loaded only to get to my house start loading the truck only to realize I gotta go back to get it. The whole morning crew there were not helpful. The gentleman in the evening was very helpful
SHANITA R | First ImpressionsI had a horrible experience the last two days with Uhaul and their customer service and I came in expecting a smooth provess. The gentleman at the Joy rd location completely mad my day by owning and fixing the issue even when it was not his fault!! He deserves a raise or promotion because no one else took that initiative they all just sent me to different uhaul places using more miles and gas in the uhaul in the end!
SHALA B | First ImpressionsProblems initially with establishing payment with funding agency. We expected after hours access to our unit but later learned the units on the office side are kept under lock and key and only accessible during office hours. Staff was mostly professional. Facility seems maintained other than age and dry wall damage. No issues to report.
Traneice W | Overall ExperienceThis person keep using my email to reserve a truck. I DO NOT KNOW Javonta S .
Javonte S | First ImpressionsSatisfactory
rosemary o | Overall ExperienceThe storage itself was great but I called for nearly a month and couldn’t get a hold of anyone. I moved out of my storage on the 8th of April. I called on the 9th of April and no one ever answered the phone. I called the corporate number and spoke to someone. She also tried to get in contact with them but wasn’t successful. She left notes on my account that I moved out of the storage units on the 8th but they were still trying to charge my card for the units. I called 4 more time and still the same thing happened. The fifth time I called I talk to someone who said she seen the note that were on my accounts that said I moved out of the units but she couldn’t close the accounts until the manager did a walk through. She took my payments off auto pay that day.
Alisha A | Overall ExperienceI move out of my unit on 04/08/23 and I tried on multiple occasions to notify them that I had moved out. I called the customer service number and they said that they put a note on my account that I moved out of the storage and had been trying to contact the actual store with no luck. Yet I was still being charged.
Alisha A | Overall ExperienceGreat job
RONALD W | Overall ExperienceHorrible staff disgusting attitude horrid dealings 10 outta 10 don’t recommend I will also be defecting anybody from YALL facility paying more money elsewhere will atleast weave out all the crackhead dope fein niggas at your spot I dealt with rapist that have more sense then u people!
jordan l | Overall ExperienceEverything was good but y'all need exterminator because when I went in there it was two dead roaches on my mattress and I don't have any roaches prefer that everything else was good and clean you just need to exterminate
Tonya D | Overall ExperienceThere was a young man who was Rude and talked to me as if I was a disobedient child., I Did Not appreciate such Crap. I remained Adult / Mature about it while putting him in his place.
tina h | Overall ExperienceSomeone entered my space and removed one of my tents that I use for my events. That cover was placed over one of my display stands; no tent ‼️I had not been in my storage bin since Covid 19. I also noticed that my other larger tent, the cover had been removed and was laying over my chair. I would have never left the cover off my tents. Especially the larger one, because the cover has rolls on it and that’s the way I brought it in and took them out. I went to the office twice and I have called the manager. Waiting for a response‼️ Mr. Bailey Location: Joy Rd. &Southfield, Det. Oh by the way my storage #0608. Thank u Mrs. Carol E. Puryear
carol p | Overall ExperienceService was time consuming even with me making arrangements by phone. There is some mis-communication in there, I was standing at the fron desk for at least 45 - 60 mins.
tina h | First ImpressionsN/A
donnell c | First ImpressionsI was having issues with the swipe card entry, and later found out that the swipe cards don't work which is something that should have been taken care of up front. Instead I had to keep going to the manager to gain access to storage unit, which was overwhelming to say the least. I Can you imagine moving in a surgical boot on your foot. Very frustrating.
Rosalind T | First ImpressionsCustomer Service is horrible, need new staff!
Hashim A | Overall ExperienceEverything was excellent thank u.
James J | First ImpressionsLoyal tenant for nearly ten years. U-haul goes up on the rent every 10 months, atleast $10. There was never any updates in the facility. A lot of my thing were destroyed in a flood from the roof of the facility. I decided to leave after the last rental increase. My things had rodent waste on them. I put them directly in the trash. :( I would not recommend storage from U-haul for long term, not more than 2 months.
judie b | Overall ExperienceThe attendant with the glasses always very polite and helpful and very knowledgeable about his job and facility he would be the reason I would use U-haul again and recommend
Farrand V | Overall ExperienceMr. Craig Jordan treat all his customer very nice and professional
Doleen H | First ImpressionsSome items had water marks
Paul C | Overall ExperienceOne time I went to to my unit someone broke their key in my lock but the office replaced it for me. It was a small issue before with the main lock to get in the building which had me stuck with things I need to put in my storage on my lunch break I had to funds a place to put them until the lock was fixed.
Salisha W | Overall ExperienceUnprofessional staff not very helpful
Frances B | Overall ExperienceHelp is needed at this location. The trucks and storage units are dirty.
Annis G | Overall ExperienceGave me and lady after me same storage unit and it became confusing and guy at the counter wasn’t friendly acted as if he didn’t wanna be there
Frances B | First ImpressionsHorrible experience! Horrible customer Service! Over charged my account two days straight in a row! I will never patronize this location again!!
Marquita L | Overall ExperienceMy move out date is wrong I left before this date and update the online system to pay it was the most difficult because they are closed when I get off! So it was hard for me to pay on time.... other than that everything was fine
Maria J | Overall ExperienceClean and easy to access my unit. Staff was friendly and efficient.
Patricia D | Overall ExperienceI liked how the employee took me on a tour to see my unit. He was very professional. Him and the other guy were very professional. I didn’t like the big mouse trap that’s in the unit, but he explained that it has to be there. He explained that the exterminators come out to exterminate throughout the building. I was happy to hear that.
Marcella L | First ImpressionsIt's was the best, cleanest, convenient, and secured storage! Thanks so much!
Kimiko R | Overall ExperienceMy Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.
Denise M | First ImpressionsI was not pleased with the service that I got at the facility. That is why I will not use that site ever again.
Tracy L | First ImpressionsFirst, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,
Kymberly C | Overall Experiencemy items in the unit flooded because the ceiling of the building collapsed, I lost a lot of items, not once were i encouraged or asked by an employee to obtain insurance, they cared less about my loss items
Michele E | Overall ExperienceYou must keep a close watch on payment dates, their late fees are brutal.
WILLIS T | Overall ExperienceCraig the manager was very polite and helpful to me
angel j | First ImpressionsThe manager an staff are very helpful.
gail m | Overall ExperienceGreat Service, Quick and Helpful!
martina g | Overall ExperienceI was misinformed about the size of the storage unit and also after hours returns. It’s not told I needed to get the mileage before leaving the keys in the drop box, so I was charged an additional $20
sundae b | First ImpressionsThe employees that helped me at the Joy rd location were very helpful and patient with me.
Anthony T | First ImpressionsReserved a storage unit, was sent to a location that didn’t have the size/price I wanted. Was then charged for the unit I didn’t want/need/ask for. Thanks uhaul
William B | Overall ExperienceGreat service. They got us going reasonably fast. Came back early the next morning. Same thing. Quick inspection if the truck. Adjusted my final bill. On my way.
LARRY M | First ImpressionsThe lights go out after 5min. and you have to walk all the way down the hallway for them to come back on, some of us have 24 hour excess as long as there is movement lights should stay on.
Angela F | Overall ExperienceThe worst customer Service I ever had in my life.
Laith A | Overall ExperienceNA
OPHELIA E | Overall ExperiencePatient and very knowledgeable; though it was early morning, the team was able to accommodate me in the nicest way. Plus donut shop coffee!
martina g | First ImpressionsThanks
Marcus J | Overall ExperienceFor the price I believe it could be a little bit bigger
JASMINE L | First ImpressionsI really appreciate Craig and the Staff at U-haul on Joy Rd. Will use their service again.
BARBARA L | Overall ExperienceManager Craig Jordan Was not helpful and didn't do his job correctly
marcus t | Overall ExperienceGreat service
Carmen M | First ImpressionsMy experience here was great staff were nice never had any problems I would recommend this facility to anyone
TE-DRA C | Overall ExperienceNo comments.
ernest h | Overall ExperienceGreat Service
Tonia H | ReservationMoved in,saw roach.Prayed it was a fluck.Came back 2 put something away 2nd customer saw roach.Moved out a wk later,roach made it on truck.Didn’t kill got in house.Sprayed house.Very angry&grossed out
Annis G | Overall ExperienceThe employees are fast and respect your moving situations during stressful times
Martina G | Overall ExperienceWhen the rent went up they said they mailed out a letter I never recieved a letter. I got emails for everything else even this rating. I had to pay more An didn’t know why or that they went up.
Tiana S | Overall Experience