Customer Reviews for U-Haul Moving & Storage at Warden Ave

Rating:

5.0

Maybe answering phone calls especially when it comes asking questions.

Rating:

3.0

Friendly staff and great service. Thank you

Rating:

4.0

Some how I felt I'm charged more for outside hours. In the contract and while taking the uhaul it was never mentioned as such.

Rating:

4.0

This was my first time renting a U-Haul truck, and unfortunately, I had a very poor experience while taking possession of the vehicle. The main issue was that the mobile app was malfunctioning, so I was unable to complete the pickup process. Since it was a Sunday, the location was extremely busy, and I had to wait for almost an hour to be served at the counter. Even then, the system crashed during the first attempt. Fortunately, the front desk staff tried again, and the process was completed on the second attempt. I would strongly recommend that U-Haul address the app and system issues, as they significantly affected the customer experience. The pickup process should be simple and efficient, especially for first-time customers. Based on this experience, I would find it difficult to recommend the service to others until these technical issues are resolved.

Rating:

5.0

sometimes language barriers between CSR's and incoming customers.

Rating:

2.0

Trailer was dirty with gravel from a previous client. I was charged a cleaning fee as well as an extra day for a 5 hour rental on a trailer that was dirty. U-Haul head office rectified the extra charges upon review of photos taken before taking the trailer off site.

Rating:

5.0

fantastic location. staff are friendly and helpful. pick-up was super quick and easy! lots of space makes after-hours drop off easy.

Rating:

1.0

The oil change light was on the entire time, and I had a hard time with the drop off app

Rating:

2.0

I booked a 15 feet truck and confirmed with the location for moving on 28th of June, 2026. But when I went to pick up the truck, they said to me that they can't provide me the truck due to the truck shortage. And they canceled my reservation. And they pushed me to take the 9 feet Van. For this reason, this moving cost me lots more what i was expected with 15 feet truck.

Rating:

5.0

had a great experience renting from this uhaul location, the staff was friendly and helpful. would definitely recommend this location for everyone.

Rating:

5.0

Seamless rental. Excellent customer service.

Rating:

3.0

Good location, lots of equipment but some of the counter staff can be a little off-putting. The people working the equipment have always been solid to me. Also not sure what the point of checking in in advance is... it barely saves anytime. I just want to get my equipment and get out. Please try to figure out how to make this more efficient. Last negative, last time I was charged for CDW insurance even though I clearly said I didn't want it. My fault, I noticed it AFTER I returned the trailer??

Rating:

1.0

Location difficult to find. It’s inside a waste management area and not clear instructions. Also had booked 4 dollys however this location does not offer any dolly and was not stated in the app. Had to look at another location which also they were none but they said if we rent for a few hours and return by 7am they can give us but will charge the full day cost. Very very inconvenient. Had to return both things at separate locations. Also unprofessional and no proper set up for U-Haul pick up or drop off. Would not recommend this location and the whole experience. Made moving day harder and more stressful.

Rating:

5.0

Great job!!!

Rating:

5.0

Please find the location closest to customerr home address for 1 way rental pick up. do not send customer to downtown when selecting Toronto. I had to call to request a closer location

Rating:

1.0

One of the worst experience ever. To begin with, I reserved a dolly online and went in person to pickup they said no dolly are available. Infact I have been charged for the dolly. The staff was rude.

Rating:

2.0

Booked the truck for 6am. Went to go pick up the truck it said my reservation was canceled. Had to wait to wait an additional 2 hours and was late for work

Rating:

5.0

Awesome company to do business with

Rating:

4.0

Pay more attention to customers. I was talking to one of your associates for a little about my online reservation. I wanted to change my requested truck from a 15 footer to a 20 footer. However, the associate left instructing me to just scan the QR code without hearing me that I have a question. I was standing in front of where the associate was working. In the meantime other associates were taking in customers and I was left waiting for an associate to help me finish my transaction. The associate did come back, however, I lost a significant amount of time waiting for an associate to complete my transaction. The nearby associate who was working beside where I was standing, gave me the key. I got out; found the truck; did all my necessary check with the vehicles; the system stalled me for a bit; went back inside the store; told the associate that was there that the pictures kept stalling. I halted one of the associates inside the store about my technical issues with my camera. He just told me just take a picture from your camera and you're good to go. So, I left.

Rating:

4.0

The middle light in the truck was on when we got the truck and it wouldn’t come off, there were stains in the truck that weren’t caused by us and the floors where dirty before we even stepped inside

Rating:

1.0

Very unorganized, the front desk employees need to more training extremely slow and unprofessional

Rating:

5.0

Yes recommend for all.

Rating:

2.0

My reservation was first not able to be located, then when located the equipment to rent wasn't available even though I booked online and talked to 2 different customer service agents to confirm my booking in the week prior. The female I dealt with in store Friday was great but the situation wasn't. She swapped out my request with what was available but while I was inside for over a half hour, another customer backed into my vehicle and damaged it. The other customer apparently got out and talked with an employee about hitting my truck. The employee did not record the license plate and the offending customer drove off. Now I have a damaged truck and no way to go after this customer because both store employees and head office say they don't have access to the cameras and the manager is on vacation until this Friday. All in all, not a great experience and definitely leaves me questioning if my business should go elsewhere. I mean if this is how you treat your clients, I can imagine why they'd take their hard earned dollars elsewhere.

Rating:

5.0

Fun staff

Rating:

2.0

Frankly- automated check in process was a deterrent and makes me want to seek out another company. It might electronically efficient but it takes away the personal service and interaction. I had to run around a large lot to find my rented vehicle - only to see it was blocked in. Then go back and wait again to get another key. And then run around to find it again. There wasn’t anyone outside to help. It was a shit show. It took an hour to get checked out. It was awful. I get the APP process of checking vehicle b4 leaving the lot. But the check-in process was horrible and driving customers to do it electronically is a deterrent.

Rating:

5.0

Quick fast friendly service

Rating:

5.0

Easy after hours drop off

Rating:

3.0

Very rude staff indoors, in particular the older woman working the front that's not very good in english was rude and bossed everyone including customers around and the other young indian-canadian woman was very rude going on her phone while I waited for her to serve me and simply do her job. The young man at the counter was awesome, he took me back to the unit after I cleared it to confirm and we had a good chat about (censored) but that was about it.

Rating:

5.0

Excellent

Rating:

5.0

Effective and efficient service! Well done!!

Rating:

5.0

Always great service at this location

Rating:

5.0

Staff are couerteous on the phone. Problem is a whole lot of truck to look for yours and they should prepare right there I. The front so we can find it easily. But no you have to go though the whole line up of truck not satisfied

Rating:

2.0

Above poor is because a nice maintenance finally get the truck for us. The location is no different from other remote locations, which requires me to check in online. I was rescheduled to be there is because the app was not able to do anything if thing was not as planned.

Rating:

5.0

Very convenient

Rating:

2.0

Truck i got was blocked by another truck. Second truck had dead battery. Finally third truck starts but check engine light on. Made reservation online and selected check in at counter, only to be told at location can only check in online. Just a very frustrating experience

Rating:

3.0

Seamless drop off, nothing stands out

Rating:

3.0

STOP THE PRACTICE OF ADDING AN AFTER HOUR RETURN CHARGE. Very sleazy move. May look for a new location if this practice persists.

Rating:

1.0

I got a surprise charge of $18 because I use my credit card to reserve the online U-Haul and that was not told to me prior to booking that also when we came to the location for pick up, we were still within our time range and there was a lady and she refused to help us.

Rating:

4.0

I was supposed to have a ball for the trailer hitch reserved and they did not have one so I was forced to buy one. That did not make me happy, I should have been told there was a chance that one might not be available.

Rating:

1.0

Worst staff on the planet. Staff speak in Hindi amongest themselves. Extremely rude no clue how to speak to costumers. When picking up and dropping off I got nothing but attitude. They don't give a sh*t about costumers. The other customers that were there also were treated extremely bad. No clue how to communicate in a pleasant manner. All three members were rude and useless. When I dropped the trailer no one came out, I waited for a while and then I unhooked the trailer and parked it. It was pouring rain, I ended up going in and asked if there's anyone around the were rude and told me to go and wait. I will no longer going to use this location. Ruined my day coming here.

Rating:

2.0

12 of the 24 blankets that I rented were soaking wet, making them unusable. Cant put wet blankets on wood furniture. Customer service was very slow. No help with trouble on the app. Truck was very jerky when excelerating.

Rating:

5.0

We had to use a battery booster cable twice because the battery was nearly depleted.

Rating:

5.0

All around excellent. I am looking to rent a 26' truck from this location in forty-five days. Great job and very friendly, competent, and helpful staff.

Rating:

4.0

The sign up process when renting is very cumbersome. It takes up time and the process is overkill.

Rating:

5.0

great service

Rating:

5.0

The service was so good thank you

Rating:

5.0

not enough parking available

Rating:

1.0

Improve customer service at the front desk, the lady was very rude and robotic, luck of tactfulness, left me and her position alone without letting me know that she ended her shift, hopefully another lady saved the moment 15 mins later

Rating:

5.0

Only 1 person working at the counter. He was too busy but still very friendly and efficient to me.

Rating:

5.0

Everything was fast and friendly

Rating:

5.0

The app to reserve van or track tend to be slow Thank you.

Rating:

2.0

Used to be good this location But I lost a costumer because of this location, I give a emergency contact number But he was flagged, I told the lady I want to change the contact but she said I can’t proceed you have to talk to customer service rep, The whole 45 minutes I lost only for the calls then the guy gave a dirty trailer

Rating:

5.0

Every thing is good

Rating:

5.0

Its better to make trailer light weight ... vehicle consume too much of gas to pull

Rating:

5.0

much better experience at this location. equipment was ready to go, staff very helpful

Rating:

4.0

Staff as always GREAT! The truck should be removed. - had a 1/4 tank of gas on the guage drove off the lot and the 50 mile gas warning came on. This meant i had to stop for gas before anything. - rip on passenger seat - passenger mirror could not be adjusted - Getting up to speed was an experience. The gears shifted with a clunk This was the worst truck i have ever had from uhaul

Rating:

3.0

I would like to share some feedback about my recent experience. It takes a long time to get a vehicle, especially on weekends. During my visit, there was only one employee responsible for vehicle registration, assisting customers, and answering phone calls at the same time. This made the process very slow and resulted in long lineups. In my opinion, weekends are usually the busiest times, as many customers need vans, trucks, and other rental vehicles. It would be helpful to have two or three staff members available to assist customers and answer phone calls so that service can be provided more efficiently. I appreciate the service your team provides, and I hope this feedback helps identify an area for improvement. Thank you for your hard work, and I wish you all the best. Good night.

Rating:

5.0

Nothing else to improve on. The staff, especially those who attend the pickup and return of the trailer, exhibited true customer service. I truly appreciate all their assistance.

Rating:

3.0

It was such a ridiculous process to rent my own vehicle … so poorly designed and thought out. This is the first bad review I’ve ever left in my life… but it really was just that bad. I’m now motivated to go and spend a couple grand on my own truck just so I never have to interact with U-Haul… please improve your mobile system or get rid of it entirely.

Rating:

1.0

I Ordered TT2043G and upon getting to my location where I was to load my properties into the equipment, I noticed it the vehicle (TT2043G) was too big and immediately called U-Haul customer care line. a new reservation was done for me while to initial was was meant to be cancelled at Warden station in Scarborough (pick-up location). I went in that evening and dropped the keys with Uhaul staff. I was told I won't be charged for rental for the initial one, but when I got my receipt, I was charged for the rental separately. This is wrong and it is deceptive. ALL your staff told me all I would have to pay for the initial vehicle was the mileage. Why was I charged for rental when you have access to the vehicle almost immediately and could rent it out to another user? This is sheer deception from Uhaul.

Rating:

2.0

Rented for 24 hours. Got told to return after 6 hours. Absolutely filthy location

Rating:

5.0

Overall experience is great.

Rating:

4.0

More clarity

Rating:

1.0

The staff were very rude. When I returned the car, they threatened me, saying it wasn't clean, even though it had already been cleaned. I will never patronize this company again.

Rating:

5.0

Seemless pick up and return Great customer service Thank you UHaul

Rating:

3.0

the place was extremely busy, hard to get in or out, and almost no place to park. the trailer was very dirty, and had oil on it. but the guys were quick to give it a blow to remove the dirt and tried to clean the oil and they were nice enough to give me couple card boards to put on the floor . Over all it did the trick.

Rating:

2.0

So many hidden charges, fine prints and unclear information

Rating:

5.0

My experience was great the managers and staff are wonderful and very helpful.

Rating:

1.0

why there is $20 extra charge？

Rating:

1.0

It was a nightmare! They rented my reserved unit to someone else and gave me an outdoor unit for my furniture! The unit has a hole on the floor and god knows what kind of insect will crawl into my furniture! They ruined my moving experience and my furniture!

Rating:

4.0

Lokesh and Akash came through for me on very short notice, and I couldn’t be more grateful. They quickly loaded my 20-foot truck, handling 10–12 bins, a pair of couches, a dresser, and several really heavy furniture pieces with ease. Everything was packed securely and efficiently.On top of that, they unloaded everything just as smoothly at the destination. The entire job was completed in about 3 hours without any issues. Their speed, professionalism, and willingness to help last minute really stood out. I’d definitely recommend them to anyone looking for reliable and efficient moving help

Rating:

1.0

Bad management, will.litigste

Rating:

2.0

Garage storages are rusty and not well maintained. I moved to cleaner and and more secure place even it's more expensive than U Haul. Also, it's very packed with trailers around the storages which makes it difficult for customers to move around and access the storage.

Rating:

2.0

​A series of significant issues I encountered with your rental and storage systems on March 7, 8, and 9, 2026. While your on-site staff remained professional and empathetic throughout the process, the inefficiency of your computer systems caused me nearly 7.5 hours of unnecessary delays. ​Specifically, I encountered the following issues: ​Redundant Data Entry: I was forced to provide the same information for my storage contract and truck rental multiple times as the system failed to retain or process my data correctly. ​Data Privacy Breach: I received a text notification regarding another client’s request for a "second driver." I have no knowledge of this individual, and this suggests a serious error in how your system manages private customer data. ​Facility Issues & Systemic Upselling: I was initially assigned a storage unit that was leaking water. When your staff attempted to move me to a dry unit, the system automatically attempted to charge me for the change rather than facilitating a straightforward swap for a damaged unit. ​I appreciate the local staff’s efforts to resolve these hurdles each day, but the "inconvenience" caused by your digital infrastructure is unacceptable. I am requesting a review of my account for a partial refund or credit to compensate for the significant time lost and the frustrations caused by these technical errors.

Rating:

1.0

The worst location in the GTA

Rating:

5.0

Your staff was very helpful, I got all the information I needed in no time . I was able to make my decision quickly. The atmosphere was very pleasant

Rating:

1.0

Very bad service no recomende for people robe my lack and destroyed my lick

Rating:

1.0

I was generally happy until I ended my rental on January 18th and then was charged $192 on January 20th! I now have to waste time from my day to call and try to get the charge reversed. I cannot tell you how angry I am that the person who checked me out and confirmed locker was empty didn’t close the account resulting in the erroneous charge. Terrible service.

Rating:

5.0

The Staff is exceptionally pleasent. Besides being put on hold to long there is absolutely np. The place is clean and well lit up. Would recommend.

Rating:

5.0

Staff is very helpful

Rating:

2.0

There is a mouse and a lot of mouse droppings inside. I don't know if you, as a company specializing in storage, would have anticipated this situation and dealt with it in advance.

Rating:

4.0

The Storage unit is ok, I was expecting it to look like my previous unit(drive up) but it looks like one of your rental trucks. Not my favourite, I plan to move to an indoor unit asap.

Rating:

4.0

Very good place to store your belonging, and very helpful staffs.

Rating:

4.0

Location is good, pricing ain't bad, facility is huge which us good, but man, there is WAY too much equipment placed all over the lot and in some cases makes it very difficult to easily access my storage unit.

Rating:

5.0

Extremely happy with the service and location. Given the currently circumstances, I just feel grateful that the staff were so nice. I highly recommend this location.

Rating:

5.0

9 year relationship; excellent service and staff!

Rating:

1.0

They charged me a month early then took 3 weeks to reimburse me so as far as recommendation goes -10!

Rating:

1.0

Give me back my money and I would give better reviews.

Rating:

1.0

Manager here a crook then plays the victim after confronting. This place need to be out of business the staff is rude and horrible. Sherri holder is a thief’s and horrible human

Rating:

3.0

Too many mistakes are made with my account too many mistakes in the beginning and throughout the whole process and in the end I wasn't so pleased with this U-Haul location this is why I want to Smart Storagej

Rating:

4.0

There was a leak in my unit and some boxes items were damaged. The door to my outdoor storage unit was also broken and it was difficult to open the locks on more than one occasion.

Rating:

5.0

Keep up the good service you provide

Rating:

2.0

the booking system is misleading and causes alot of frustration. i booked on call with assosiate they took my card number to make a booking. i confirmed that i will just need to go and pick ip, yes? they confirm yes, that someone will call me to confirm the booking van and storage. So, when i reached the facility to pick up van, i was told theres not booking. then again when i reached for the storage, i storage i had been assigned was no longer available cause more frustration and delays.

Rating:

1.0

terrible experience. the team on site, cannot follow-up with the online reservations made. the reservations made online seem to be useless since i made a reservation, put down my card. and yet the storage unit i booked was given away.

Rating:

1.0

I have used this place at least twice with extra charges, this time the same, I only rented for a month but deducted me for two months. I went to the office four times a week to get my extra deductions back and each time I was told the manager was not in and that the manager would call me but I never got a feedback. Today is the fourth time and they told me I have to come back for a fifth time. I don't understand how difficult it is to get a refund on a tour and the manager is always out of office during working hours, please give me a reasonable explanation?

Rating:

5.0

It was a great experience dealing while I was there for the past 4- 5 years. The staff were so friendly and helpful.i am so saddened to leave this facility but given i use the trailers and trucks quite often I will be seeing them all.

Rating:

5.0

My pleasure

Rating:

4.0

Staff was great, and customer service training is A1! The only issue is that customers don't have access to the inside unit 24 hours. That put me in a slight time restraint. Besides that I just reserved another truck! Good work all!!

Rating:

2.0

Our mattress, wrapped in a mattress cover, suffered extensive water damage while inside storage. And we discovered mice feces on the floor when we removed our items from storage on May 18, 2024.

Rating:

5.0

CONVENIENT FOR MOVE AND REASONABLE PRICE.

Rating:

3.0

Im giving U-Haul another chance from a previous unresolved grievous. Hopefully the manager at warden and 401 will do the right thing in returning my late fee charges for room 143. I did prove I did my due diligence on the matter of payment. No response from her yet. I'll see. I'm hope and rooting for her.

Rating:

5.0

The are so friendly and the girl who assisted me she is so kind thank you…

Rating:

3.0

There are more affordable, bigger units, and those with elevator access available at competitors. U-haul storage was not my first choice, but due to limited time to move-in and return the truck I opted for a more expensive, smaller unit, and without elevator access, instead of going to the competitor. If I had more time, I would have opted for another storage facility.

Rating:

5.0

Every staff member I interacted with was polite and professional.

Rating:

5.0

Staff was super accommodating and helpful on both ends of our truck rental (St. Peters and Toronto Warden Ave.). Special thanks to Mary, Jushi and one other lady whose name I did not get at the 1555 Warden Ave location in helping us as we repatriated to Canada after 30 years abroad.

Rating:

3.0

My only con is the process to pick up the truck. I reserved the truck and storage over the phone, which was a a breeze but when you get there it took an hour before I was able to get the truck, super painful.

Rating:

1.0

Got my locker broken by someone. Also I found mouse poop in the locker

Rating:

5.0

I'll be using them in the future, for sure

Rating:

3.0

Location closes too early. They don't offer help if customer help leaves.

Rating:

2.0

The fact that this facility did not have an elevator was a surprise. There were no ground level units left. There should have been some flag during the online booking process to let me know that the facility did not have any kind of elevator. It made the move-in process very tiring.

Rating:

5.0

I would use Uhaul storage over and over again and recommend it to friends and family. Thank you For the great service and experience Uhaul 👍🏾👍🏾

Rating:

1.0

Your staff is terrible. I rented a truck with NO GAS they wouldn't allow me to change. The truck died in the middle of the road. I could have died. I call only to be on mute. SHAME ON U. even if my storage experience was 100 u still get ZERO STARS!! Booooooooooooo!!

Rating:

2.0

My couch that was stored at the facility became moldy.

Rating:

3.0

The gas consumption appears to be UNREASONABLE, probably due to rough recording or poor vehicle condition. In total, I drove 16 miles, and had to fill well over 2 gallon gas (8 liters).

Rating:

2.0

I had several reservations cancelled due to the inability to book more than a week in advance. I had a difficult time with the app, having to change my password repeatedly . The storage information did not show up on the app with my truck and move company reservation. Most importantly I was told clearly the first month was free several times until I got to the facility. I drive a fair distance for that be wfit and could have paid to choose another facility much close to me.

Rating:

5.0

I have nothing to complain about my almost 5 years at the Warden U-Haul storage location. My only suggestion, is they need to have more people working the counter stations. Especially at the end of the day near closing time. This is my only criticism. Other than that, I couldn’t be happier with my experience with U-Haul storage. If they had a larger storage unit , I would have continued to be a customer.

Rating:

5.0

Very good

Rating:

2.0

The service was very slow and the facilities were old, stinky and old rat traps.

Rating:

5.0

Glad they could accommodate me for my crisis situation.

Rating:

4.0

Very kind and helpful staff. Only issues were that there was no elevator and that belongings within storage unit were covered in sawdust from ongoing roofing work. However, a staff member offered to clean out our unit at the end free of charge.

Rating:

5.0

Thank you ladies for helping me when my memory was not very good.

Rating:

5.0

Staff was very accomadating

Rating:

2.0

Very poor customer experience. Calling into the store is literally useless as you will sit on hold for the duration of your day. Sat on hold for 55 minutes, enough time for me to refill fuel and return the vehicle as opposed to trying to extend my rental.

Rating:

2.0

Lighting was not working in the hallway of unit 125. Staff seemed to not know much and looked puzzled when asked simple questions they had to ask other staff to help.

Rating:

1.0

I saw a rat in the unit, and I let them know it was customary for them.

Rating:

1.0

I had many problems with this facility. From renting trucks that were not there and miss communication between central office and the warden store. Would never use uhaul ever again

Rating:

5.0

Very nice service , and vwry professional workers.

Rating:

5.0

Excellent work

Rating:

5.0

Excellent job…friendly staffs Like them all!! Keep the good work

Rating:

5.0

A very good team at the Warden facility. I would definitely recommend a friend. Please keep up the good work.

Rating:

5.0

Nice to me

Rating:

1.0

the customer service was ex excellent, however when I went into storage unit I could see on the bottom of the unit mold spores I could smell it and as I was moving I noticed that the mold was on my couch my mattresses my dresser my deep freezer and as I unpacked some of my clothes and art work and picture frames with wood framing I am very dis pleased as I thought there was tempature control in each unit as well as I was paying insurance on the unit

Rating:

5.0

Good price and great deal of one month free. People friendly. Loved ability to pull up to unit and load and unload.

Rating:

4.0

I-Haul is a reasonable storage facility at a reasonable cost. Liked the facility.

Rating:

1.0

When I arrive the storage unit was not able to be used because it was locked and it was closed off for rodents so I had to waste time come back the next day and book enough storage and I was misinformed

Rating:

2.0

I had reserved online a particular storage unit base on it's size. At the time of booking there was one unit left. I had the option of paying at the counter or completing the transaction on line. I choose at the counter. When I arrived I was told the locker wasn't available anymore. I assumed they meant because of me. The staff said no, someone else rented it. When I asked for an explanation they said is was on first come basis. I don't understand how you can book online and have the store override the transaction. As I already booked a truck I was forced to take a smaller unit.

Rating:

3.0

the reason we closed is because you increased your rates; we moved to your facility because we understood that the rates were locked

Rating:

4.0

The big outdoor storage units lock mechanism are rusted and very difficult to deal with. A little bit of oil and maintenance is far due. Thanks

Rating:

3.0

1)Light was required in the storage since it was a 24 accessI selected...I was there until 9pm and I had to use my phone light. 2) When the rain fell water settled in front of my #700 storage and was a Hazzard for me.....with my in and out of the storage, the storage became dirty and I feared I may fall. But apart from the 2 above, all others were good ..

Rating:

5.0

The only problem I have is with the communication of the size of storage assigned when a person tells uhaul representatives the number of rooms to be packed to the size of the storage. Also the size of truck booked was inadequate.

Rating:

5.0

Very knowledgeable staffs Very patient with customers They are treating their customers as friends

Rating:

5.0

I'm a repeat customer and will always recommend uhaul. Thank you Bruce

Rating:

4.0

Being on the second floor I found it very inconvenient to move things into and out of my unit. and it didn't effect me thankful, but I did have a huge I beam in the middle of my unit. But other then the price being a little expensive, I WOULD recommend people to your facility

Rating:

2.0

Everything was great except the guy who served me once was so rude and not polite. The girls are so friendly and nice.

Rating:

5.0

Yall came clutch for the man dem !! 🤣😭😭Uhaul is the "company king" Every body goes to dem bcuz their so freakin busy sometimes you cant even get a truck or storage but eh that's how good the service is you gotta plan ahead of time and make sure you have uhaul on your back to go. But even in last minute situations uhaul still had your back. Thanks again 5 Starz!

Rating:

5.0

Staff went out of their way to ensure my experience was as smooth as possible. Thanks so much!

Rating:

4.0

I wish they had more trucks available. I didn’t like having to pay for a whole month (storage room) to use it for only one night.

Rating:

4.0

Unfortunately, the service rating falls short due to one employee, which is a shame as the others were quite helpful.

Rating:

5.0

The Warden Ave. U-Haul professionals made my move easy, coordinating the short term storage and multiple cargo van rentals. BRAVO! and thank you.

Rating:

5.0

entrance was block in the morning when I try to come and drop some load ,also kindly remove the 10$ payment for 24 hours access in the outside storage coz it's cold and furnitures are not good in winter,thanks ,otherwise everything is good

Rating:

3.0

Access to the outside unit is good. Unit very spacious. But outside area is not well lit at night. I had to keep my car headlights on to see what I was doing. Not clear on how security is maintained at night. No security gates. Also I would recommend dropping the $10 charge for 24 hour access since anyone can get into the area at any time of day or night so what are you paying for?

Rating:

2.0

Had a problem with a default lock that was sold to. The keys would not open it and got stuck. They took a few days to resolve the issue and wanted to double charge me for a new one. The sales rep who said that she was acting manager wasn't very nice. Thank God I'm out of there. Wouldn't choose this location again

Rating:

2.0

I opted to move my stuff to another non-Uhaul facility as this one I found to be not only overpriced but also not maintained well. My boxes were damp and right from my first day there I had a terrible time trying to close the locker door (I also had two friends attempt to close it and both struggled as well). Additionally, every time I opened the door or shut it a bunch of sawdust (our what I believe to be sawdust would fall on me). The containers were not in good condition and I was not willing to risk having my stuff in there during the Winter months.

Rating:

5.0

No comment at this time. Thank you

Rating:

3.0

No elevator's!! Had a heck of a time trying to carry stuff up then down those stairs. Dolly's where provided both at top and bottom of stairs but useless on stairs. Not informed of this when I accepted a 2nd floor unit. If I had known stairs were involved wouldn't have accepted a unit on the second floor.

Rating:

2.0

I do not recommend this facility.

Rating:

2.0

STOP IT! management: wake up to the fact you don't understand what customer service means. Get retrained so that the staff don't get the full brunt of the criticism and harassment because of your blindspots. I would never buy a franchise for that reason. The company is losing millions and they don't know it and probably do care. So sad. Get the president to become ab undercover boss if he/she really care about the huge losses.

Rating:

1.0

Complete lack of customer service. Staff had no knowledge of rules, or who to contact. Was misguided when signing documents. Very unimpressed.

Rating:

5.0

Good staff, good location

Rating:

3.0

Little frustrating that you can’t use your own lock especially when you are short on money and have none, yet need to store items so you can get the trailer back and get a refund. The drop off location is not at the storage unit and you are already very stressed with everything else going on that this just adds to it.

Rating:

5.0

Too expensive

Rating:

5.0

its a busy place so a wait may be a pain to see a service person but other than that all was great.

Rating:

1.0

Extremely disorganized. Obviously short-staffed. A few interactions with employees who knew what they were doing, but many employees that were completely unable to do their job properly.

Rating:

1.0

Within months being there the price raised and it’s a pandemic people not working

Rating:

5.0

Thank you

Rating:

5.0

Madhavi was a pleasure to dealt with.

Rating:

5.0

Excellent facility

Rating:

5.0

A very pleasant and professional experience. This was the first time using a U-Haul truck rental from Ottawa to Toronto along with storage facility at Warden Ave., Toronto. The whole experience was seamless and excellent. Keep up the good work for a service that is badly needed.

Rating:

5.0

Staff here are friendly, courteous, calm and kind. They are very knowledgeable about the products that are offered and go above and beyond to assist their clients. Thank you all so much for your help. Moving is stressful enough. Thank you for making this aspect easier.

Rating:

5.0

The manger and staff s are very nice to me. I will tell my family and friends about the U-haul storages to rent to them anytime.

Rating:

5.0

I was really impressed how helpful and friendly the staff was. Made my experience enjoyable.

Rating:

5.0

very kind and helpful staff Excellent experience

Rating:

1.0

Monthly charges to the wrong account, despite clear instructions caused emails notices, letter of threats of liens, letters to my secondary contact... I vacated the locker due to your inability to properly manage my account. I’ll try Discount rentals next time!

Rating:

1.0

I was given an all-in price on the phone and I arrived with my own lock which was a high quality lock. When I came in to rent the van body, I was told I was required to purchase and use a Uhaul lock. That lock was junk and did not even secure through all three portions of the van body door fastener (but my own lock did). The staff were rude on several occasions. additionally, I was taken for the first time, on a golf cart, to see the unit, the driver smashed the roof of the cart on the opening garage door and debris flew at me. The ‘gold’ lock that goes on the left side of the unit is also a joke. One swing of a tack hammer would open it. Obviously this is just a means of pressuring people into paying more for 24 hour access in addition to forcing people to buy a crappy uhaul lock. The location is not secure and my unit leaked, damaging a $4000 mechanical massage chair. I have, over the years, rented many, many uhaul trucks, mostly for business purposes, but sometimes for personal use (as I did to fill up my vanbody storage rental). I did not rent from uhaul when I emptied it out. Because of your unfair, gauging policies, rude staff, inadequate facilities and the generally poor service (staff would not even provide me a paper receipt a email only) uhaul has lost my business permanently. Your service is terrible!

Rating:

5.0

Thank you for everything

Rating:

5.0

Very happy

Rating:

1.0

I want that unit 511 repaired. I still have tenure over it. I haven’t abandoned this unit.

Rating:

5.0

Thanks.

Rating:

5.0

I used uhaul storage facility for consecutive 18 months. It really helped me a lot to manage my other things while uhaul taking care of my stuff. I really appreciate the staff at Warden Avenue.

Rating:

5.0

Very nice people that work there

Rating:

2.0

Registration was professional and appreciate the receptionist,. Had an issue with one of your superior,. The way she handle herself and the situation wasn't professional to a customer care resolutio

Rating:

5.0

I emptied my unit.

Rating:

5.0

Hi. Lane (at Your Warden Ave- Scarborough - Ontario) facility has been fantastic all along and thank you for looking after my stuff for over a year Best Regards Patrick

Rating:

5.0

Everything was ok

Rating:

5.0

Nice Staff and Convenient Location~

Rating:

4.0

Layne has good customer service skills. Very friendly and helpful.

Rating:

5.0

Very clean but too expensive

Rating:

1.0

Horrible service.

Rating:

3.0

I found the desk staff slow and inefficient. Each time, there were long line ups and the staff would chat and laugh with each other, rather than focus on serving customers and decreasing the line up

Rating:

5.0

Staff is great, I normally deal with Layne, she is very friendly, helpful and patient. A little bit of a wait and the line is not clear so you're never quite sure where to line up.

Rating:

1.0

Customer service is awful, they didn't tell me storage is closing at 5 on sunday, so we left the car unloaded for a day. customer service cancelled my storage for any reason,

Rating:

5.0

Great staff, flexible with requests

Rating:

4.0

Ok good staff very busy location

Rating:

2.0

Thumbs down, every staffer I dealt with are arrogant...

Rating:

5.0

I love the staff here because they are friendly and professional and do what they can to meet customers requests , I had an issue with my outdoor locker and it was handled very well in my eyes

Rating:

5.0

The staff at this location are exceptionally friendly and they work so hard at getting you through the process even though it's a busy location

Rating:

5.0

Excellent customer service. Everyone was cheerful and very attentive to our needs.

Rating:

5.0

Great service

Rating:

5.0

It was a great experience having my stuff stored at U-haul for almost one year! If I was to do it again, I will definitely choose the same location!

Rating:

2.0

The customer service provided by not what you except from Uhaul. Seemed the staff was there just for the sake of it and not at all working to provide service to any customer.

Rating:

5.0

The clerk was awesome. One suggestion: When a clerk at the desk is serving people in the line; it is too much for her or him to answer inquiries on the phone at the same time. Add more staff.

Rating:

3.0

The Manager and some of the staff great customer service however there was lack of communication. Also long wait time to speak to someone on phone or you were placed on hold and forgotten. The Unit sm

Rating:

5.0

Everything happened very quick, amazing service.

Rating:

5.0

👌👌👍👍

Rating:

2.0

The staff was not friendly, nor helpful. The double key (yours & theirs) to access my storage unit is ridiculous. If the store is busy...you wait & wait. Good luck finding help when you need it.

Rating:

4.0

The young woman was very helpful and courteous

Rating:

5.0

The General Manager at this location was amazing... there was an issue with my storage and the associate their couldn't help with the problem. The General Manager went above and beyond to assist me.

Rating:

5.0

The lady was very helpful and efficient.

Rating:

1.0

Horrible customer service at this location. Will never book here again. Will be going to millwood as they ensure customer service as number one. Will discourage that people use this location.

Rating:

3.0

Please Get pro rating system it’s hard to plan moving out of storage to pay full price with 4 days use twice, had 2 units, cost extra $450. All other competitors pro rate I will not be renting again!

Rating:

3.0

very popular place, i had a good experience but patience is required.

Rating:

4.0

prepaid rent is poorly defined in the contract on month to month rentals. I feel I was ripped off.

Rating:

3.0

Rent increased 3 TIMES in ONE year. We had the 24 hour access but a few times the alarm had gone off making it really inconvenient and loud to move things around! Expensive to rent. Staff were nice.

Rating:

4.0

Aside from the comparatively (to other storage places) restrictive hours, I found the service, staff, and facilities at U-Haul to be very much above average.

Rating:

5.0

Great service from the very beginning to the end.

Rating:

1.0

By far the worst experience I've ever had with any company ever! I went to pick up my things after five months in storage and my stuff was destroyed by MICE POOP & URINE! 75% TRASHED!! REFUND ME!!!!

Rating:

4.0

Very happy to do business with you; look forward to future business.

Rating:

3.0

One of my lockers leaked during a rain storm and some minor damage occurred. I also would like to access a comprehensive final statement of the payments I made. It should be on this website.

Rating:

5.0

Moth more to say. It met my expectations

Rating:

3.0

U-haul had made a mistake with the shipping location of our U-Box but Sherry at Warden was very helpful in resolving the issue. The first man I spoke with though was very rude & dismissive.

Rating:

3.0

Mice got in my unit and ate stuff

Rating:

1.0

Promised a truck 4 days before pick up date and never gave me one, customer service claiming its not their fault, and told me good luck on my own, very disappointed at U-haul, will not use again.

Rating:

4.0

No complaints

Rating:

3.0

Not happy w customer service. Staff I dealt with upon move in seemed very distracted. I also called & was put on hold for 30+ min only to have a 2nd staff answer & ask what I needed for the 2nd time

Rating:

4.0

.

Rating:

5.0

Excellent storage choices, very clean, very accessible. Safe and reliable environment.

Rating:

3.0

Computers / system very slow

Rating:

3.0

Checking out was very poor had to wait too long for checking out.

Rating:

5.0

Rrrrrrrr

Rating:

1.0

The truck pared near my storage unit was too close to it. When we went to pick up our furniture from there our truck could hardly aqueeze in. I went to ask someone to move it but none of the staff hel

Rating:

2.0

Short staff, lengthy procedures make it difficult to give good service . Both staff and costumers get frustrated

Rating:

4.0

Thank you.