Customer Reviews for U-Haul Moving & Storage at Wrightsboro

Rating:

3.0

They didn’t have a dolly for my 10 in small truck I need to move stuff from the third floor suggested I could went next size truck and it will come with a dolly but I only had to move out a small studio apartment

Rating:

3.0

The guy at the counter(Axxion? something similar, black guy wearing a face mask) was unhelpful, rude...or just lazy. The man outside had a equipment return ahead of mine and I went inside to wait. I asked Axxion(?) to tell me the odometer reading from when I picked up the truck. He told me I had to wait for the guy outside to finish before I could get that information. I had rented a truck a couple of weeks earlier and knew he wasn't telling the truth and called him on it. He then gave me the mileage that I asked for. He wasn't doing anything else when I came in AND he did ask if he could assist me. I don't understand the power play/control issue.

Rating:

3.0

One of the craziest rental experiences I’ve ever had. Not anything to do with one location, but multiple changes in pick up and drop off location, would highly recommend making your reservation well in advance.

Rating:

2.0

The guy that took my trailer back told me about my ball , nobody has ever told me about the ball before even at a uhaul dealership

Rating:

1.0

The wrong key was provided in lock box which made me unable to receive move in keys for new home since I left location with truck a hour later than original pickup time . I had to wait until next morning which delayed my move. I spoke with the manager at this location and she told me she didn’t believe me. I got charged a extra day because of a error this location made.

Rating:

5.0

The steering has a issue and the transmission seems to have issues, no charging port for phone , left side mirror doesn't adjust properly

Rating:

2.0

The location had no idea that I was arriving for a UBox. They had to call the supervisor on the phone to confirm. They gave me the display model out front and had to go look for the rachet strips to tie it down. The gentleman that helped me was courtesy but seemed confused that I was there. I called a couple of days earlier and they were confused on the phone as well. My reservation said that it was for noon. I assumed it was for the time that they opened up on that Saturday. Who wants to wait until it is HOT outside in GA to pack? I also do not understand why it is a 24 hour period to load it. I am paying for the time (30 days at a time) and as long as it is back in time to ship out at the confirmed time, I do not understand the time constraint. PODS is three days to load. PODS ran into my house upon pickup in March and I still used them again in May for a second POD. This time I only had a small amount of stuff to send so I used UBox. I do not think that the space to dollar amount ratio is worth it. The UBox service overall is not worth the price billed. PODS was between $4000-$5000 depending on the season, but “U-Box containers hold roughly 257 cubic feet, while the PODS container holds about 857 cubic feet.” PODS offers a military discount and a Costco members discount.

Rating:

5.0

I rented a truck and a storage unit. Everything about the truck was great however I still have my storage unit 301 and that unit was completely dirty, it seems as if it hadn't been rented out in years, I had to wipe down the whole unit, it was cobwebs and spiderweb everywhere which made me uncomfortable for my things, so for future reference please make sure your units are cleaned out!.

Rating:

5.0

I was very satisfied with the services rendered! Thanks! )

Rating:

5.0

Please tell the lady that helped me when I went to pick up she was very unprofessional to be working at the counter she was snappy should I say so rude not the attitude of a uhaul employee I know this i worked at uhaul in Florida and I know the ins and outs and she needs to fine another job cause she is not what you want as representation of uhaul im sure of that..

Rating:

4.0

He trailer that I rented was great for the job intended for, but the only thing I didn’t really care for was the the two workers conversation that I overheard in front of the customer was very loud and inappropriate. If you are having a bad day with your manager, then go to them and express your frustration. Not all customers want to hear your language that comes out of your mouth. Over all I got through it and was on my way. PS I hope they work it out with they supervisor.

Rating:

5.0

Professional!!

Rating:

1.0

First I called them to book a truck for 12:30pm and they said they didn’t have a truck until Sunday and they sent my reservation to a place that didn’t even have the truck as well, I go through place after place that the reservation CSR sent me through until 4-5pm when they said the truck I was looking for was available at this location, the location I called first that said they wouldn’t have one until Sunday, they didn’t offer a bigger size later pickup options, nothing just sent me somewhere else. Then they had me on hold forever before telling me they didn’t have the truck and when I went in to pickup the truck after 4pm it was only me and another customer in the store and the other customer had booked a van 3 days ago and they gave it away and someone they were on the phone with was getting charged for a missing dolly and mine didn’t even come with a dolly! Then they had the nerve to be laughing about how they had 5 people on hold with only 2 customers to deal with in store! I was one of those people on hold before!

Rating:

3.0

No refund for returning the truck with more gas than it started with nor for returning it a day early…..yet had it been a day late and contained less gas than starting with, I’m sure I would have been charged. One way street I guess……always screw the customer. Plus, I was told upon pickup of the truck that I could drop it off at any location near Augusta, Ga., but was told upon return that it had to go to a specific location, which was inconvenient for us. Double talk.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

Great business

Rating:

5.0

Very nice staff. Very helpful, making sure everything was attached and working properly before I left.

Rating:

3.0

There was no radio in my truck. The truck sounded like it was going to fall apart while we were driving it. You should really offer sun shades for these.

Rating:

5.0

All the staff were extremely helpful to get us on the road

Rating:

3.0

the items I requested were not available and the representative was very nonchalant about the matter The gentleman that assisted me on the return was very nice and helpful

Rating:

5.0

They installed a hitch and immediately accepted my return. Great customer service.

Rating:

4.0

Thank You!

Rating:

5.0

This location and this team is always great--very helpful and quick to get me in and out whenever I need to rent a truck or trailer.

Rating:

5.0

Great customer serve

Rating:

4.0

The person who attended me when i got there to return the equipment was not that nice.

Rating:

5.0

Very pleased with the service

Rating:

1.0

Customer Service needs to be more courteous to the customer and more training is needed to ensure the customer quality service and becoming a returning customer.

Rating:

5.0

Everyone was very nice and respectful. Thank yall again.

Rating:

4.0

Make. Sure appliances hand trucks are available.

Rating:

5.0

Jason gave me excellent customer service he helped me with everything with my rental thank Jason for all your help.

Rating:

1.0

The customer service at this location provided by Sharon (the manager) was extremely poor. She was very rude, unhelpful, and had a poor attitude during a misunderstanding on my part and an employee at that location. She began accusing me of a situation that could’ve been rectified with a simple conversation that I’ve had with 5 other U-Haul representatives in the same day. There are plenty of U-Haul stores in the area, choose another and hope she isn’t the manager there.

Rating:

4.0

The truck needs to be checked due the the way it handles when you drive. Each time you step on the brakes, the truck pops and jerks as it is stopping. Very annoying for someone just trying to move from point A to B. This truck should not be on the road.

Rating:

3.0

This was hugely annoying; I was ON MY WAY to pick up the truck I had reserved at the downtown U-Haul location and I received a text that my truck was to be picked up at the U-Haul center ALL THE WAY ACROSS TOWN!! Seriously? Penske ALWAYS gets the truck I want to the location I need to pick it up. Ultimately this rental was twice the miles I would have otherwise used.

Rating:

5.0

The u-haul app did not function properly. At return it stated I had to drop off at a different location but a previous text sited the corrrect location. Fortunately the staff was able to help with this glitch and checked the vehicle in manually.

Rating:

5.0

Faster internet.

Rating:

5.0

I was greeted outside and after a quick inspection, I was on my way. I would recommend this location.

Rating:

5.0

We love U-HAUL!!

Rating:

5.0

Customer service is always great!

Rating:

1.0

Try not to switch vehicles without telling the customer and just passing off keys, because you’re too lazy to go get the vehicle rented. Or you were trying to try some fraud stuff. If it’s not the vehicle that is on the contract and the customer isn’t made aware of the switch you shouldn’t do it. Stop telling customers to not take pictures of the vehicle before they leave and upload it to the U-Haul website. That’s bad business practice. Wear a name tag so someone can make sure the right person gets address. Guy that pulls the vehicle around shouldn’t just assume the customer was the one that told him to get the right vehicle. Lady at the desk shouldn’t be texting false information. This location was so unprofessional and makes the customer feel uncomfortable about renting a vehicle.

Rating:

5.0

NA

Rating:

2.0

Friendlier more helpful staff.

Rating:

5.0

Excellent service all the way around!

Rating:

2.0

Check maintenance on the engine. Get a pick up site closer than 9 miles away from my origin point.

Rating:

3.0

The process for checking equipment (that a truck as a dolly) should be more efficient. There was no dolly on the 20’ truck I rented, but the store claims there was and charged me for it. When you initially pick the truck up, they do not have you take a picture of the cargo space, so there was no way to verify that the truck had no dolly. Even still, I was charged for it.

Rating:

5.0

I rented a one way to my new home from Augusta Ga to Willow Springs NC. Great experience and great service at both locations. You should definitely be very proud of your employees and equipment. Respectfully Yours A PS My family has been a customer for over fifty years. Thanks again

Rating:

4.0

I feel like I was scammed because it's advertised like the rental is $30/day but the miles charge jacks the price up too much for them raggedy trucks. The customer service was good.

Rating:

5.0

Great customer service. Carl was a big help.

Rating:

2.0

I did a load share and the equipment was under powered, and dirty. Windshield extra dirty.

Rating:

3.0

Better customer service, i waited in the checkout area for at least 10 minutes waiting for the lady in the office finish a personal call, and she was aware that i was waiting. Then the vehicle was not in the area of pickup. I had to get it myself. Very unprofessional and disappointing.

Rating:

3.0

Building and Vehicles in excellent condition. The customer service needs work! Being tight-lipped and fake friendly is a turn off! Customers can tell when their business is not wanted. Money is green.

Rating:

3.0

I rented a pickup truck with no hitch, i was told that would be 5 dollars more never been told that before, so therefore the rental put me in a uncomfortable situation.

Rating:

5.0

Staff was very friendly, knowledgeable and helpful.

Rating:

5.0

great service.... the team was on the job.

Rating:

3.0

Had to drive back, the hand dolly wasn't in the truck. Wasn't able to checkout without having to go inside, yet it's an option online when making the reservation. The truck was clean, however it wasn't ready when we got there at pickup time. The manager, Sharon, didn't recall we had a conversation from a prior rental that had issue, which I get, being busy, but, why tell me to ask for her so she could make it right. She had no recall. Hopefully we won't need to rent again. Oh, I had a $ 25 credit, I left a note at the reservation time, was done online it said to leave the manager a msg. When I asked about, Sharon stated she didn't see it. When I paid, it should have been applied, yet I was charged for full price, waiting to see if it'll adjust after the hold amount clears. Fingers crossed I won't have to call to get it applied.

Rating:

4.0

The staff was amazing !

Rating:

5.0

The truck was best one I have rented from UHaul ever even though the last user must’ve driven through a clay area because rims were dirty and inside truck was a little dirty. The air conditioning was excellent. The truck handled very well.

Rating:

2.0

I would like to provide feedback regarding my experience at your U-Haul location on June 28, around 12:53 PM. First, I want to recognize that the equipment itself was clean, well-maintained, and presented professionally. The employees responsible for preparing the equipment are clearly doing an excellent job, and I have no concerns with the quality of the equipment or the rental process itself. My concern is solely with the customer service I received from the receptionist. When I arrived to pick up my reservation, she informed me that I had an outstanding balance but provided no explanation or context. Her tone and demeanor were rude and unprofessional, making me feel as though I personally owed her money rather than the company. I immediately told her that if there was a legitimate balance due, I was willing to pay it. I simply asked for clarification because I had no knowledge of any outstanding balance. She then made a phone call and returned, only to realize she had relied on a comment in the system instead of reviewing the actual account. Had she taken a moment to verify the information, she would have seen that the balance had been paid in full approximately six to seven months ago. Unfortunately, there was no acknowledgment or apology for the misunderstanding. After that, she proceeded with my reservation but remained disengaged. She then began watching a podcast or video on social media at a volume that was audible to me while I was still completing my rental. During that time, I was receiving prompts on my phone to finalize the reservation, and rather than assisting or engaging with me, she completely ignored me. This experience left me feeling disrespected and undervalued as a customer. Again, I want to emphasize that my complaint is not about the equipment or the rental process itself. My concern is entirely with the level of professionalism and customer service displayed by the receptionist. Unfortunately, because of this interaction, I would not feel comfortable recommending this particular U-Haul location to my friends or family. Customer service is what customers remember most, and this experience fell well below the standard I would expect from a company like U-Haul. I hope this feedback is used as a coaching opportunity so future customers receive the respectful and professional service they deserve.

Rating:

5.0

The young who checked me out, back in after returning the truck was so impressed, professional, helpful, friendly, and polite. He deserves a raise because that young man was pleasant to all of the customers that morning.

Rating:

5.0

All personally was professional and caring.

Rating:

5.0

The Manger and staff were very professional patient and understanding I say that because I had to make multiple changes due to my accommodations that I selected were smaller than what I actually needed and the staff was very friendly with making changes for me based on their availability and enjoying so I appreciate very much

Rating:

5.0

I did not see the lock that was suppose to be provided.

Rating:

5.0

The staff is always helpful and kind. Always great to talk to MRS. Sharon

Rating:

5.0

Virginia was great. Her customer service skills were outstanding.

Rating:

5.0

I appreciate that the storage facility is located directly behind the main truck rental building.

Rating:

4.0

Unit pricing was a little high

Rating:

5.0

Anthony is super helpful. He’s an expert to say the least. Awesome at multitasking. He is an overall great worker who’s very knowledgeable, reliable and friendly.

Rating:

4.0

Staff was friendly and helpful plus the courtesy calls for when storage was due is absolutely helpful!!!!! Thanks Alot Mr.

Rating:

5.0

Everything was fine.

Rating:

5.0

Very polite and respectful

Rating:

1.0

I was told to go to Gordon Highway because they had the space that I needed. I get there and they don’t have no storage at all the staff called customer service and the customer service representative made me a reservation at another location father than I was looking for. I rode around looking for the storage office for a hour. Called and called and got no where had to go to another location yet again and luckily I was able to get a unit there. Even though the space was too small.

Rating:

5.0

Virginia was definitely top notch at her job despite having fallen out hurting her ankle. It was clear that she was in pain. However, she continued on with her job without a hitch. Very professional, positive and polite.

Rating:

5.0

Thank you so much for everything!!!!!

Rating:

1.0

I made reservations for a truck and self storage unit rental with the first month free. The unit issued to me was not in any condition safe nor secure. The door was jammed and severely damaged to where the was no good use for the unit. When I called to be issued a new unit I was charged when issued a replacement unit.

Rating:

5.0

Your district mngr in Augusta sharon is awesome very professional

Rating:

5.0

Sharon and Virginia were wonderful highly recommended

Rating:

5.0

My unit was accessed from outside which made loading unloading the truck much easier.

Rating:

5.0

Virginia was Great excellent customer service I would highly recommend again

Rating:

3.0

I received average customer experience while returning the one way rental. Many things went poorly. However, the one that stood out. While at the customer counter, (Sharon) I believe was her name provided poor service. I was in the process of getting a free 1 month storage unit that Uhaul graciously provided. She began to ask for alternate contact names, number and additional address. I was puzzled by the requested information as this information was given at time of rental. During one point of this conversation: (Sharon), stated " There is a storage company next door, that may not require as much information that I am requesting. You can try them if you like " Needless to say, I didn't make a switch to another company due to time constraints. My suggestion to this location. Do Better!

Rating:

5.0

Virginia was very helpful and courteous. She quickly took care of our truck rental and storage concerns.

Rating:

4.0

Not well lit for nigjt move.

Rating:

5.0

Everything went great 👍

Rating:

5.0

The team was awesome!! Super helpful, professional at all times, with a smile ready to help! I had several questions and they were answered and helpful instantly! Thank you! My house it's almost complete and definitely will be going back to the same location even if I have to pay a little extra…

Rating:

3.0

The prices are way too high, giving a month free is pointless when you charge for basically 4 months in advance.

Rating:

5.0

Very pleasant and professional staff.

Rating:

3.0

I arrived an hour before closing the clerk did not want to show me the unit. So I had to come back the next day. I had to call in order to get my deposit back vs. It automatically being refunded as stated when I requested service 😒

Rating:

5.0

The staff was phenomenal, helpful, resourceful, and kind. Great experience!

Rating:

4.0

I think manger on duty for his name he was amazing a life saver and honest THANK YOU

Rating:

3.0

The staff was friendly and helpful with what they had to work with but the gate situation needs big improvement. The key cards do not work so it is not convenient to get locked in the gate or have to go during business hours to get in for our belongings. You should also have a pin code available which I was never given. I'm not sure why they have 24 hours on the building when it is not open 24 hours. The hours are 7 am to 8 pm.

Rating:

5.0

Great customer service!! Lyvette Wesley made sure everything ran smoothly with my move.

Rating:

2.0

Never notified of rate increases. Put on hold when calling for information. Not notified of door remains Val on unit this several items were removed without my knowledge ( stolen merchandise). Charged $15 late fees before 10 days. Management refused to refund. Over 7 years patronage and not treated with respect for my loyalty

Rating:

5.0

Great friendly staff & facility.....Great customer service !

Rating:

3.0

Keep going up on prices.

Rating:

5.0

Tish, was excellent! I came in thing our storage had been set-up and it wasn’t. Tish saved the day and I really appreciated her help!

Rating:

5.0

The customer service was beyond my expectations at the wrightsboro road location! Every interaction was absolutely professional and friendly. I would definitely recommend them to friends and family!! They deserve an award for the pleasant way they responded to not so pleasant customers.

Rating:

1.0

Staff terrible unskilled. Poor customer relations.

Rating:

5.0

The staff was great!

Rating:

1.0

Employees just not friendly and willing to help me as a customer. Very unskilled employees overall.

Rating:

4.0

The access hours listed on the reservation were different from actual access hours on-site. We do not like that we can only access the storage unit when the office is open. Otherwise it was a good experience.

Rating:

1.0

Staff displayed poor customer service skills and a very negative attitude.

Rating:

3.0

I have had several issues with the size of storage room not being available as I was told during the reservation process. Also drop off not always convenient.

Rating:

3.0

Whoever the guy is that runs the wrightsboro rd store in Augusta ga, is horrible. I called twice for an extension and he threatened me if I didn’t return the truck and refused to extend it. My wife called the 1800 number to get it extended. But he called and was threatening me on the 9/14 when I had reservations until 9/15 to return the truck or he would call the cops and report it stolen. All I was doing is trying to move. Because of his actions I definitely would never recommend U-Haul. Worst experience I’ve ever seen in my life.

Rating:

5.0

Sharon and her crew went above and beyond to help me with my storage issue. I would highly recommend them. They are efficient and very nice.

Rating:

5.0

Excellent place to store your belongings.

Rating:

4.0

Our unit was broken into one time but it was handled in a timely and professional manner by the staff. Never had any inconveniences while storing with this location. Thank you for your services!

Rating:

5.0

Very professional, very helpful, very accommodating and overall very good experience!!

Rating:

5.0

Amazing staff so thankful for them helping me.

Rating:

4.0

During the summer I came by and the temperature in the building was almost 109 degrees

Rating:

5.0

Thank you for help n professional attitude...merry christmas

Rating:

4.0

I would have rated excellent except for access after 7:00 pm was not available. Otherwise, great service.

Rating:

5.0

Miss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks

Rating:

4.0

The supposed climate control thermostat was reading 98 degrees on Thursday

Rating:

5.0

I've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.

Rating:

5.0

The employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not

Rating:

4.0

Only problem was the first unit I was shown had a broken lock.

Rating:

2.0

I will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.

Rating:

1.0

I have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!

Rating:

5.0

Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.

Rating:

3.0

The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.

Rating:

4.0

Great staff, not enough on certain days

Rating:

5.0

Brenda was very helpful, seems like a happy environment to work.

Rating:

3.0

Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.

Rating:

5.0

You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.

Rating:

1.0

It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.

Rating:

3.0

Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.

Rating:

4.0

The staff was knowledgeable about the equipment as it pertained to my loving needs.

Rating:

5.0

Very helpful and knowledgeable

Rating:

5.0

Thanks

Rating:

2.0

I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear

Rating:

2.0

I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month

Rating:

3.0

Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.

Rating:

1.0

Customers don't matter here, especially that hitch guy.

Rating:

4.0

No comments

Rating:

4.0

Very friendly service. Clean storage units.

Rating:

5.0

Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays!

Rating:

5.0

.

Rating:

4.0

Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.

Rating:

4.0

Provided services beyond the call of duty by assisting me with storage lock.

Rating:

5.0

None

Rating:

5.0

Great customer service

Rating:

5.0

I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.

Rating:

5.0

Helpful staff makes all the difference.

Rating:

3.0

Need to do a better job sealing outside units so dust and pollen don't cover everything in unit