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Daniel HartCustomer Reviews for U-Haul Moving & Storage of Chico
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ari was on top of it. Had my stuff right away, hassle free
bill MurryHe told me what to do but did not help as he was cleaning another truck. I found the app did not work had to go to the website which was difficult to use.
ERIC LEONGI was supposed to get a $120 reduction in price, to return it in Chico instead of my hometown, Red Bluff, but the credit card has posted at the higher rate. I trust that correction will be coming as a credit to the card. Thank you.
James HickokI would have appreciated talking to a live person when I called to ask questions. I just got an answering machine with my multiple attempts.
lindsay SlaterIf there’s a way to check the e alert when making reservations rather than when a person shows up to pick up
Bobby GordonPhone system impossible. Only 1person at the counter, no matter how many people are milling around.
LINDA MEYERSProfessional and polite
Clifford MardenI’ve been positively impressed at every step of the with my last trailer rental. From my reservation and pick up in Chico, CA to my 759 mi. transit with the fully loaded trailer to by new residence in Goleta, CA. I’d recommend using U Haul to anyone needing ur equipment ant support service. Herb Clark
Herb ClarkThey finished the instillation earlier than expected.
Virginia WolfI think everyone was very nice it a decent price. All around was very pleased with the U-Haul business.
Cassandra NanceIt was great, thank you
Julio SotoFast and reliable
Marsil SoueidCheck the tires on the trailers got a flat after 50 miles blew both tire out on the passenger side terrible experience.
Adam mcclaskeyBe more honest about the price of in town rentals…19.95 is less than half what I paid for each day and I drove very minimal miles
Farrah FowlkesU-haul makes it so easy when checking in the 5x9 trailer. Thanks
Mike GarrisonThis was a great experience for me. Using your App to reserve a trailer was super easy. Picking up and dropping off the trailer was also super easy. Thank you very much for all that you do.
Scott MetzgerCustomer service was excellent. Great employees!
James AyersKnowledgeable, friendly and very helpful
Clifford MardenThank you from Two Men and a Truck! :)
janae jacobsEasy peasy return!
Susan StyerThe staff were great and friendly. Definitely helpful and understanding. Next time I need to rent a u-haul , I know where I'm going.
Michael SilveraJason Santos was awesome and took such good care of us. We had a lot of questions and made it super confusing but he helped us through every step.
Shayna DunneThe U-Haul facility on Country Drive n Chico is well stocked, organized and has a very professional staff.
Jon ClarkBoth associates were very friendly and helpful, and the experience was very positive and easy.
Madison CumptonVery satisfied with both the vehicle and service provided by staff; this location is always my first choice and i appreciate the staff support in taking the time to answer questions re: possible problems in moving items.
Joseph DudanVisor busted on driver side , driver side under dash side panel broken . Handle broken for window on driver side .
Bob BrewerGreat customer service
Austin SpangThank you for your friendliness and help! It was a pleasure to do business with you.
Frank matoesFriendly and efficient staff made this rental the easiest part of our move! Thanks so much!
Paula DavisBest and easy drop off!
Eric LeongThe engine light and the tire pressure light went on early in traveling to location. U-Haul’s response was @oh this happens often, if the lights start blinking or things get worse contact us back. Made the drive more stressful the. Should have been.
daulton grassmyerWonderful experience. People were friendly and very helpful. Best U-Haul location ever. Keep up the good work
Justin Owenrude and unhelpful staff, truck was helpful!
Manuel ValtierraThe computer was slow and didnt have mey records at first. So the return take a while longer. It was not smooth.
ERIC LEONGI like quick 'check out" service and was accommodating this time. Check in was very quick.
James HannaThe attitude of the man working there was rude, disrespectful and out of line. The women that work there were great. But returning the truck was a nightmare because of the customer service with this guy.
Kimberly CravenFriendly, helpful staff. Clean truck.
Randy LoebVery quick work and great job
john maddoxThank you
Catherine PullenVery knowledgeable and friendly staff - easy to get in and out. My only complaint would be that I got a bag of six of blankets that only had five blankets.
Rod JenningsThe truck wasn’t cleaned from its last use. Found orange peels on the ground.
Lucio SaltIn my opinion you guys rock I have never had any issues or situations that were not able to be handled
Kristin JunkEquipment received was in poor and damaged condition. Employee did not connect safety chains prior to me leaving. U-Haul plan install strap was cut short. I did not realize this until I had driven 200 miles away, making the entire rental useless. Manager was extremely rude and refused to go over this with the employee that behaved so poorly or refund the cost of the trailer when I question the manager on a picture Miraculously, there was no picture in my profile. Not only did I waste my time and money renting from U-Haul. I wasted several hundred dollars in fuel and put my families life in jeopardy and those of which behind me.
Joshua MossNot helpful in explaining extra charges
Elizabeth PalomarI moved my car to auto repair fo $100 using a tow dolly. A local tow service wanted $295. Good move. You might remember this
Robert MayIt was a perfect experience from start to finish from 11/26 thru 1/4/24. Started in Glendora, CA with Amy. She was so helpful and the counterparts in Chico were the same :) Your women ROCK!!!! All 5 Drivers too! Had a not so good experience in-store with the guy behind the counter in Glendora. He wasn't interested in helping the u-Box's, so I ordered online.
Valerie EdmondAlways a pleasant to go there the staff is always great
sieann DudleyExcellent customer service
MARY RYANGreat customer service at check out and check in. Very friendly.
jerry reibleinEasiest dropoff I could imagine and the employee was super nice.
James MooreNA
John BryantLong lines not very nice when you made an appt
CARREL BalderstonI was charged additional mileage fees for going over my allowed mileage due to the fact my pick up and drop off locations changed. Really frustrating, I will not be using this service again
Mason ChappelleEquipment was functional, but showed lacking in basic maintenance. Not a major problem, but ramp locks and ratchets for straps could use some lubrication, were difficult to work until lube was applied.
Linda SandersonToo pricey
Chris Flores | Overall ExperienceI was very pleased, and the price was not bad
Denise Lynch | Overall ExperienceIt might be helpful to tenants to stay open for access to the units 24/7, this would add a good convenience, especially since ghe units are secured, alarmed and have insurance options available. But over all its secure clean and organized.
BRETT CALANDRELLA | First ImpressionsNikki was so excellent. She helped us quickly . Thank you
jon candelaria | First ImpressionsNikki was FABULOUS!! Helpful, patient, friendly!!
Brenda Horine | First ImpressionsI have always found this facility to be welcoming and helpful.
MAURICE BRYAN | First ImpressionsGreat, safe place to store your belongs. Nikki was super helpful and friendly.
Hank Woods | Overall ExperienceThere was nobody around to help us unload our truck. It would have been nice if there would have been somebody around to help us cuz it was only two older women unloading the 15 ft truck
Vicky George | First ImpressionsI moved to bigger unit at another location. Thank you for the great service.
Christina Mcpherson | Overall ExperienceEveryone I encountered at UHaul was wonderful.
Annette Stanis | Overall ExperienceThe unit I rented said that I could fit a 2-3 bedroom home in it, which was wildly inaccurate. I had to scramble around to find a new place and the professionals at other storage rentals said there was no way to store a 2-3 bedroom home in the unit Uhaul suggested either. Very misleading and very stressful.
Amy Katie Clanton | Overall ExperienceI booked a unit that specifically said it would hold items for a 2-3 bedroom home. Upon arrival, the size of the unit was laughable, and absolutely not as advertised. Staff was unhelpful and I had to scramble to find another storage facility to hold my items.
Amy Katie Clanton | First ImpressionsThis facility was very helpful prompt and always there to help! Kathy Cardinal
Kathryn Carninal | Overall ExperienceVery friendly people. I had forgotten my security key but the staffs was very helpful of letting me get in and out get my stuff out.
jody Ockerman | Overall ExperienceThanks for great service.
Christina Mcpherson | First ImpressionsThe relatively rapid, recent price hikes were not my favorite thing.
Jenny Richman | Overall ExperienceI needed and reserved a 26 foot truck in Roseville, CA for 2days for $93 if I dropped off the Uhaul in Uba city CA. So the next day I got dropped off from Chico, Ca to Roseville U-Haul to find out They gave away my truck and had to give me a ride to a different uhaul store were I was told had the truck I needed but didn't. The only thing they had was a 20 foot truck which I felt forced to take. And Now it would be $164.00 and still would have to take it to Uba city. I had to make 2 trips instead of one which took another 2days plus all the gas....it was a complete nightmare and cost me soooooo much money I did not plan for.
Charlene Strang | First Impressionsalways really nice staff, clean facility
Richard Hanson | First ImpressionsThis UHaul store is very well run and the best I've ever been to. They are very efficient and professional yet very friendly and helpful. They treated me very well and really helped reduce the stress of moving.
Catherine Adams | First ImpressionsGreat helpful Staff in Chica CA
Mike Rewolinski | Overall ExperienceOur Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. THANKS
Mike Rewolinski | First ImpressionsThe staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!
Dannielle Wonser | Overall ExperienceVery easy online transaction. People in office were helpful as well when we moved in.
Sandy Wangberg | Online Move InEveryone was very helpful. We're so glad we found this facility!
Carly Blessing | First ImpressionsEveryone is friendly and helpful and I barely visited my unit, knowing that it was secure. It’s nice and clean. I like having a unit inside of the facility building. Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn’t even get out of the truck! Chico uhaul is top notch.
Miguette Sansegundo | Overall ExperienceThe communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.
DAVID AUST | Online Move InThey helped me switch to a different unit and it was quick an easy!
Ellen Morrison | Online Move InI was told a lock would be provided ended up having to buy my own. Not the end of the world though.
Samantha Guidotti | Online Move InThe staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.
Mark Chaffey | First ImpressionsThe Chico, CA Office and the branch manager there was very helpful, courteous and professional, in which I will use this facility again. However, the phone number to get a hold of U-Haul’s customer service and/or to pay my monthly bill had very long wait times that lasted over an hour sometimes. U-haul needs to revamp their customer service line, in order to drastically reduce the wait time over the phone.
George Deborde | Overall ExperienceThe customer service is absolutely horrible and nonexistent. I will never use this uhual again. Was never offered any discounts or refunds for any of my inconveniences, which were many, and caused hours and hours of delay in moving. Because of lack of organization and communication I had to rent two units instead of one, which were completely across the entire storage facility making it even more inconvenient when moving and organizing my items.
Olivia Fitch | Overall ExperienceThe first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35.00 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.com
KATHY TOLEDO | First ImpressionsShortage of storage units no 10x10 available for years
Steve Davis | First Impressionswonderful people. Very attentive.
bill scott | First ImpressionsI had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!
Lavonne Fogel | First ImpressionsStaff at this site are excellent. We completely forgot to complete our check out and they did it for us. They’ve always been helpful and have excellent customer service.
Jennifer Rogerson Jennings | Overall ExperienceUsed this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren’t open on weekends or opened late or closed early.
Niraj Singh | Overall ExperienceThe only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!
Miguette Sansegundo | First ImpressionsGreat service, clear communication, and friendly.
SCOTT HOLLAWAY | Overall ExperienceClean facility, fast service and knowledgeable about the equipment rentals
SCOTT HOLLAWAY | First ImpressionsBronson was helpful and professional.
Tashanne Horn | First ImpressionsEach personnel I talked and handled any problem were great!
Carolyn Caraway | Overall ExperienceVery friendly and loved their willingness to accommodate!
Anita Trabucco | First ImpressionsGood job!
Cameron Vittiglio | First ImpressionsStaff was always accommodating to our needs and requests. Excellent service!
Janice Salazar | Overall ExperienceAll staff was very friendly and helpful. Great experience!
Scheleen Kerr | First ImpressionsStorage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.
Margie Rose | Overall ExperienceGreat customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
ELIZABETH SANDBACh | First ImpressionsEverything was very good, A few staff members weren’t as accommodating as others. Thank you!
elaine johnston | Overall ExperienceSo far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Naomi Merrick-Mauldin | First ImpressionsMohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Brett Byrd | Overall ExperienceGuy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Brett Byrd | First ImpressionsVery easy and helped us find the most appropriate storage size.
Cindy Gallagher | First ImpressionsSuper facility and staff.
kim knott | Overall ExperienceThank you
karen roberds | Overall ExperienceI rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
laurie kidder | Overall ExperienceWe have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
jennifer marler | Overall Experience.
James Boyd | Overall ExperienceWe got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
jennifer marler | First ImpressionsWhen I signed and payed for this unit it was not pro rated for the month of January.
Tawnya Ledyard | First ImpressionsHelpful, courteous, and knowledgable.
laurie kidder | First ImpressionsU hauls u -boxea are the way to go. Super convenient
BRAD MAGEE | Overall ExperienceBronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
John Walters | Overall ExperienceNo comment.
russell jacob | Overall ExperienceGreat service.
Gerardo Alvarez | Overall ExperienceWell done
BRIAN MCCAULEY | Overall ExperienceYour staff was friendly and helpful, and the storage units well-maintained.
katrina ratzlaff | Overall ExperienceCould use more light indoors
Raven Brown | Overall ExperienceStaff was excellent
VICTOR Curtis | Overall ExperienceVery nice facility. Bronson Vitt very helpfu! And available.
judy harding | Overall Experienceno comment
Randall Abbott | Overall Experience