Excellent employees
Thomas PCustomer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you are doing. I'm bad with names but all 3 of your employee's 1 in training met my every need from start to finish. That's why I also used U-HAUL for my storage needs.
Tony CContact was brief, but both associates were polite and professional and friendly. Very pleased.
Scott BThe tire pressure on two of the tires (there are 4) were 15 lbs low. I found this out after I had the 2007 Ford Explorer Sport-Trac loaded and headed back home and the trailer started to fishtail. I am VERY experienced at towing so I knew what this meant and how to attempt to regain control of my vehicle. I very slowly and carefully drove to Home Depot and purchased a portable compressor and made sure that all 4 tires were at the correct pressure according to the side of the tires, 65 lbs. After returning the trailer, your employee was very understanding and polite and didn't try to blow it off like some people might have done. I used to own my own auto repair shop for 40 years so I knew how to handle this situation. Your employee handled this very well. With so many vehicles and equipment at this location, I can see how easy it would be for this to happen.
JEFFERY CUboxes...
Daniel CMake sure the gas information is correct. Overall great service!
Candice CVery nice people
antoniette mThe staff were great, the location was convenient and the price was good. The one problem was that the storage unit leaked from the ceiling - some of the fasteners and seams it looked like. Some of our stuff got wet/damp. Not ruined - although a large rug smells from the damp and we’ll need to get it cleaned. But the truck was good.
Michael JWorked for 13 hours, so sorry to to tired for comments but great service
Stephen DNone
John CEveryone I dealt with at U-Haul was friendly, well-informed and helpful. This was a seamless operation from start to finish.Thank you!
Joan JBad customer service workers seem like they did not want to be there it took me awhile to find out where to drop the truck off at and also when I got there it took a while for someone to come out to help me
Reginald SThe storage unit smelled moldy and I found dead baby rats in my unit. I reported it to the front office and they did absolutely nothing.
KEVIN M | Overall ExperienceGreat customer service at this location… Richard
Richard HI was really happy with the service we got there
Jacquenet BGreat service
Tony MWe just needed some extra space for a short time by I would absolutely come back here if I ever needed storage again. We have used several storage facilities before and this was absolutely the best one… we will be back! Thank you.
Barbara G | Overall ExperienceThere was some confusion about the price for the rental. The price was double the estimate from the website. Turned out the system added another day because I was there to pick up 15 minutes early, though I got an automated email instruction to come early to have my vehicle verified for towing. This was very misleading.
Michael FYour Manger at this is very un professional she have a one track mind I will never come to that office if I know she is the manger your staff is as good as they are trained period
Frederick TAlthough the equipment was clean, there was a foul odor inside the truck that lasted for several hours even with the windows open to air it out. Beyond that, I always have an excellent experience when renting from this location.
Dell TFirst opened by storage unit to find a U-Haul employee already inside. It was creepy but he said you guys always did inspections before handing over a new unit. I didn’t think much of the fact that he was covered in bubble wrap until he handed me a push pin and told me to get poppin’. I’m personally terrified of the sound of bubble wrap popping stemming from a childhood trauma where I broke my aunt’s Ming Vase Will trying to wrap it and pack it into a moving box (she had to move out of her lifelong house after her husband filed for divorce — it was messy; she was sleeping with the mailman, who was his brother). After I broke the vase my aunt made me consume 2 yards off bubble wrap without even a Coke to wash it down. To this day even the sight of bubble wrap (or Ming vases) sends me into a cold sweat. Not impressed, U-Haul.
Keith L | First ImpressionsKeep up the great customer service 👍
annie mEverything went very smoothly, will definitely use U-Haul again. Thanks
Timothy LHow does $19.95 a day for a van used for less than 3.5 hours & refueled before returning turn into a $143. charge??? Total rip off.
Erica HStop charging me, my services with uhaul for my specific order was completed and yet I'm getting monthly charges for storage. The services were completed and i no longer have access to the box since it was picked up and returned.
Mckee VLady that helped me was very friendly and helpful. Thank you
Joseph Keverything was fine keep up the good work
Gary MVery pleasant service and experience Moving is not fun but it was more bearable when being serviced by helpful professionals
odell sI had been a customer sinice 2018 when my mom moved in with me I had always paid my unit 2-3 months ahead. My mom passed is December 2023 so I had to clean her unit out. I rented a truck and cleaned it out February 17, 2024. I went inside to return the key and ask for money back since it was not at the end of the month and I was told we don’t retro active units and I could not get 12 days of money back. I am very upset because of the customer I had been with my rent! I guess being a good customer/tenant doesn’t account for anything!!! I guess maybe $50 back would hurt your pockets!!!!
Nicole R | Overall ExperienceThe uhaul reeked of cigarette smoke. There were ashes all on the window seal. I know they can’t control what other people do, but some air freshener would have helped some.
Chrystle MIf I should need storage again I will return to this U-Haul storage again and recommend to all.
Donald M | Overall ExperienceThe cab had leak in it had water running down both driver and passenger seatbelts.
James BNo more customer service. Employees do not assist checking in or out the vehicles or storage units. They inform you to use your cell phone to document the condition of the rentals upon pick up and return. Technology is great however why not assist the customer in person and represent the UHaul brand in a positive light. Don’t just simply say take photos and that will be c amount of money.
DARRELL M | Overall Experiencenothing
John CGood service
jose pVery friendly and work quickly. I was on a short notice trip and needed a large truck and uhaul came to the rescue. Would definitely rent from again.
THANH EExcellent ride! Truck land very well, truck was easy to access on the ground and well ideal for the job!
angela dEverything was great!
Brenda RI don't see anything to improve the experience I had. Thank you
Vivian CUnable to tell me the amount of my refund
Rose REasy Peezy...Great personnel...Michelle(my Belle), Burney friend and Dee were on spot. Super experience...will be back!!
Charles KFriendly and knowledgeable customer service in-person and by phone.
Anita AThe first part ordered was either incorrect or bent, they were not sure. End up ordering a different part which came in about a week later. I prepaid, but was told the new part was more, wasn't much, but it bothered me that I actually had to pay it, since I had to make two trips, and it wasn't my mistake.
Henry ELeaky storage unit
Thomas L | Overall ExperienceI had made several rookie mistakes trying to rent off the internet and had to go inside for assistance. The gentleman behind the counter was very patient and fixed everything I messed up. Your representative even went out in the blustery and frigid temperatures to direct me towards where my truck was; I had misheard where he told me to look and when he noticed I was off azimuth, he left the warmth of the office, caught up to me and directed me to my truck. My experience was incredibly positive and I would recommend this site be recognized for its above and beyond customer service.
John Dstaff is very friendly and helpful
Cynthia H | Overall ExperienceThe customer service was excellent Thank you.
eddie sI am only rating average due to the fact that the area where my unit was located floods when it rains, I had several items at the front of my unit that ended up water logged and had to be thrown away and there was a large amount of wet sand that came in under the door. I did mention this to the staff (who has always been excellent) but, I was kind of put off by the fact that the employee responded by saying "we know, it's sediment, we need to have more hauled in and have it leveled out." So, you know that your buildings are leaking which leads to ruined items, that concerned me. But, if that problem was fixed, it is a great location, convenient to the highway and easy to access the buildings.
Shandi S | Overall ExperienceKeep the good service
HERMAN WStaff was very helpful and nice to work with
Michael E | Online Move InYour app does not does not work properly..
Gregory JThe reserved rental truck should be located in a central area. This will allow the argent and customer less waiting time. If employee on a different shift had parked the truck the night before without informing the other employees. The next shift would not be able to know where the next day rentals are located.
Dorothy HExcellent staff
ashante DThis was my first time driving a UHaul.I give the UHaul Customer Service Team a 5 Star from the Gillespie Street pickup.location to my drop off location in Danville, Va...One of my Best Experience renting from UHal, I will recommend friends. Thank you!!.God Bless you all.
Zina BThe storage unit is located on a dirt lot. Just going into and out of the storage unit tracks dirt everywhere!
Charles E | Online Move InIt was quick and easy to rent from.
Steven oThey always answer the phone and place you on hold for about 30 mins and never comes back.
Cornelius HExamine the equipment better before next rental. Broken chains and short straps are not good for a customer to use or deal with.
JAMES BThe vehicle dolly needs some TLC. Other than that it worked.
Nelson AThe sales team were efficient, friendly, and helpful. They went the extra effort to assist in helping me get a pin for my hitch.
Richard JThe oil needed to be changed. As the warning/reminder kept popping up. Additionally the van seemed to have a bit of a steering and shifting issue. It was a bit jerky. I’ve rented Uhaul cargo vans a few times, and this one felt the roughest. Other than that, the experience was great per usual.
Breanna GStaff were friendly and very helpful
darrin m | Overall ExperienceI am Muslim , & from staff to management became a discrimination of disloyalty..........may they get everything they deserve!
Dwayne B | Overall ExperienceWe had our camper stored at this uhaul on 301 for 4 years. Our RV was stolen from this facility on January 2023. We were not contacted about this theft. We only found out it was missing when we went to load it for a mini vacation in October of this year. This Uhaul has had many thefts which makes me wonder what security you have in place. Furthermore they do not take ownership of the thefts simply stating "we are not responsible for thefts....etc. we are beginning to think these are inside jobs as I'm personally aware of 3 thefts within 8 months. And to work with their insurance company and adjusters are a real joke. We cannot even pursue other replacement options because you have incompetent people in the chain that can't get denial letters correct, wrong claim #, and even wrong dates of occurrence. Trust me.....run and run fast from this facility. The only thing they did for us was give our storage fee back for 10 months. I guess that was compensation to us for not contacting us from the beginning.
Douglas L | Overall ExperienceGreat experience. Super easy & helpful
Rhonda W | First ImpressionsStaff was courteous and professional.
Phillip B | Overall ExperienceThe only thing I can add does not pertain to the facility. I think it would be beneficial to all of your rental trucks had certain amenities. I think they need power windows and cruise control to maintain a specified speed for better gas usage.it would be nice to be able to adjust the mirrors via remote control.other than those specific items the rental was satisfactory.
Alex M | Overall ExperienceAppreciate how the staff worked with me and took the time to answer any questions I had.
Joyce B | Overall ExperienceI parked my car at U-Haul while loading a truck. After loading the rental truck all day, and having to rent an additional tow trailer I was unable to tow my car as planned. I was offered a rental unit because I was a one-way move. It was late when I arrived at the storage unit only to find my car didn’t fit. I contacted U-Haul 1-800 as the office was closed. I asked to leave my vehicle parked in the parking lot. I was informed this is not allowed. This was a total fiasco, trying to locate a place for my vehicle at night. At no time was I told that the unit would not fit a vehicle even when I stated that’s what I would be placing in the unit for approximately a week. This delayed my leave as I searched a place for my vehicle. This required me to park my vehicle in a sketchy area on the street with flashers on as it would have been locked in the parking lot at 10:00pm when the gates closed. I located a place to park the truck and then returned for the car. At no time was I informed they DO NOT secure vehicles at this site. This DELAYED my departure requiring a hotel stay, only to wake in the morning to a flat tire. I returned to the same U-Haul to have the flat repaired further delaying my trip. I requested compensation and received a 63 mile credit! I was not given additional time, or credit for my inconvenience. I will be discussing this further with U-Haul.
linda b | Overall ExperienceThey were very helpful and they are very strong
ANGELLUIS D | Overall ExperienceGreat experience, friendly staff
Stan G | First ImpressionsWill use again
Jay B | First ImpressionsStaff was friendly, facility itself decently maintained. But to be charged what I was being charged an then told at time of clean out I would have to pay additional fees to use the onsite dumpster seemed a bit much. 2 small empty boxes an wanted me to pay over 8.00 to unlock the dumpster..an then check my email to be told my rent would be goin up again in July. Which is what ultimately led to us clearing out
Joseph m | Overall ExperienceI moved in idk when
Daija R | Overall ExperienceThere was a problem once the first time I wanted to pay where no one knew that the billing address had to changed but overall I had no problems. The young lady that helped me when I checked out was super helpful and noce even though it looked like she was having a bad day. please give her 5 stars from me.
Damien M | Overall ExperienceThis was a very easy process and the pick up and drop off for the rental was amazing! Thank you for helping us out in a pinch!
Barbara G | Online Move InStaff was helpful and professional
Phillip B | First ImpressionsThis is for the Facility in Fayetteville NCI picked up a truck at Gordon Hwy in Augusta Ga the truck was dirty had mud and dirt in the back had to clean it before I could load my furniture inside. This should be addressed thanks
Virginia G | First ImpressionsI am impressed by the security measures that have been put in place to try to cut down on the possibility of theft.
Kathie D | First ImpressionsLove it 😊
Alllen J | Overall ExperienceI was very satisfied with the service and the managers were very helpful when I needed a two day extension. Thanks for all your help.
juanita b | Overall ExperienceTHE STAFF WAS VERY HELPFUL AND PLEASANT I FELT VERY WELL TAKEN CARE OF.
Silvia G | First ImpressionsThe only issue was the gate access. Card reader did not work consistently. Going in and especially going out.
Abrahm J | Overall ExperienceThe live personnel were wonderful. But i made a reservation over the phone but was told it was canceled when i arrived... just before closing. So i was forced to make a decision because we were in a crisis. I was very stressed already and unhappy... also nothing was free
CORONDA T | Overall ExperienceI made a reservation and got to the location before closing and was told that i no longer had a reservation because they didn't have what i needed... Everything was closed, so this caused a major setback and money i did not have.
CORONDA T | First ImpressionsTO: Whom This Concerns, Unit Location: Gillespie Street, Fayetteville, NC Please note that I reserved a 10X10 unit (#156) on 13 Jan 2023. When I arrived at this storage facility on 28 Jan 2023. I was told that the unit (#156) that I reserved had been leased to another customer. Unacceptable! No good reason was given for this mistake. I was forced to lease a larger storage unit (10X15) at a higher cost. I intentionally visited this office the week prior on a trip to Fayetteville to ensure the unit was active an assigned to me. It was assigned to me on my this visit. When return with all my furniture from Florida. This unit was no longer reserved and was assigned to another customer. Richard
Richard H | First ImpressionsI used to like the place. Have had my camper there for at least 5 years. But with the last breakin of several campers I don’t feel my camper is in a secure spot. No one took the time to call and inform me so I could come check out my camper. Just can’t trust them now.
Frank H | Overall ExperienceNp comment
OLONDO B | First ImpressionsAssociate at facility was not help very sarcastic. Her co worker was helpful which her name appears on my contract. When I arrived at my storage unit alarms went off as if I didn’t pay for the unit. I was granted access with my key car and once I got to my assigned unit the alarm to the facility went off. Not a good experience at all
latanya p | First ImpressionsStored my RV at UHaul thinking it would be secure only for the whole RV lot to be broken into everybody’s spare tires were stolen and campers were damaged on the inside as well as there doors and locks The main issue with UHaul is the RV lot is not covered by there insurance which was never mentioned think twice before storing anything at UHaul
Anthony L | Overall ExperienceFirst and foremost the place in not secure enough to store your camper I my self had 2 incidents of breaking in to my camper but at least they refunded my last payment.
Luis M | Overall ExperienceOnly covered storage unit in the area for RV’s. 6 months ago they cut off the catalytic converter on our RV. This week they broke into our RV along with SEVERAL others damaging the doors and stealing just about anything from spare tires to license plates. This facility has terrible security measures in place.
TISHA G | Overall ExperienceOur Rv catalytic converter was stolen and we were never alerted that other RV'S were hit as well.
John S | Overall ExperienceWe’d just arrived into town from a drive from Arkansas to North Carolina. We’d utilized your Sanford,NC location for two units whose service was AMAZING! Got to last of our unpack and it was after hours and had to return the truck in Fayetteville, NC location so we needed a smaller unit to finish up. We were tired to say the least. The young lady was very nonchalant, didn’t explain much, pointed to the building of the unit, and was just very matter of fact asking for the payment for the lock. Versus the other location that escorted us to both units, showed us how to use the keypads to swipe, took great care to get us units as close as possible together, they were extremely accommodating, my reservation wouldn’t pull up and they still took care of Us. I usually don’t do a bad review. I don’t even expect to be overwhelm by customer service attention. But at the least greet your customers, facilitate their needs, explain your policies or best practices to the consumer and not make them feel like their presence in an aggrevation. And when asked a question? “Ion’t know” is an unprofessional response. If you don’t want to work in the public don’t get a job servicing the public. Because without the consumer choosing your establishment there’d be no need for the CSR. Many companies are going digital to kiosk usage. To be employed is a privilege. But thank you U-Haul for the truck the got us moved all the way from Arkansas to NC safely.
akisha d | First ImpressionsSuper easy. Everyone was very helpful.
Ron H | Online Move InMy door was broke and staff was made aware but was told nobody knew how to fix it or lift it, but I lifted it myself and proped it open with a ironing board. This is only positive because of the two gentlemen that helped me Thanks Guys not all heros wear capes. I appreciate yall!
Andre T | Overall ExperienceThey were nice to me
Willy P | First ImpressionsI qualified for a free storage for a month it came in hand. Thank you
Jorge C | First ImpressionsVery helpful staff. Friendly and went out of their way to provide the best customer service.
Steven G | First ImpressionsThank you I did not feel I was being ripped off here like storage king just down the road. I rented with that company in Raleigh, NC ( they bought out the company then jacked prices up so high. Most moved out) uhal has remained constant and respectful to all our moving needs.
Andrea R | Overall ExperienceThe only part that worked as it should was the refunding of the unit after I went to another storage place. The reservations where made a week in advance- however they got messed up. Truck wasnt booked for Friday as requested rather saturday… which requested in several calls To get things corrected and ended up getting a 26 foot truck instead of the 20 requested which for the record horrible gas milage…unit was supposed to be reserved for Saturday but i stead was charge and “moved into” immediately. I pulled things together but overall horrible experience. The cashier and manger where very pleasant when refunding the unit- but considering the circumstances some monetary adjustments would have been appropriate as the reservations for the entire move had been made there and everything was wrong. Also when requesting a call about the “move in” issue a call was requested and never received a call from this location.
Nicholas A | Overall ExperienceThey will not help you will not extend your payment for just two days, now most other places will take in considering people have problems that come up and will work will you these people will not.
Vanessa H | Overall ExperienceThanks you for all your help!!
AARON M | Overall ExperienceStaff was friendly and helpful, but took 3 workers to get me checked in to the storage unit.
Andrew F | First ImpressionsMoving household goods in today. Meets my needs.
darryl g | First ImpressionsClean, professional staff, easy move in with carts available to assist us. Staff answered all questions. Highly recommend! Most units looked occupied in our section so it seems to be a great option and I feel luck to have got a space.
Colleen B | Online Move InVery good and keep it up.
Goldine N | First ImpressionsI Used this facility for two years. Always a pleasure
Daphne S | Overall ExperienceThey charged me a late fee when i was one day late with no notification but when I closed my account I had 4 days left with the month of june, did did not give me a refund. Why. Days left 27,28, 29 & 30. I tried talking to no availe.
khalil M | Overall ExperienceI paid money thinking my RV was secure because of the high fence surrounding the lot, the security cameras, and access only by key fob. Imagine my shock when I cranked up my RV and it sounded like a jet plane reviving its engines. Yes, my catalytic converter had been stolen. When I went to the office, no one seemed to know anything, including if this had happened to other customers, if the security cameras were reviewed and monitored, or if a security person ever checked the lot. My $1500 theft was met with blank stares and indifference. As I was standing there, I observed the camera monitor appeared scrambled - my first clue that security was a low priority. Then I walked to the back fence. It is heavily overgrown, making it easy for someone to enter and exit completely obscured from the cameras. The final nail in the coffin was the actual service technician who stated that “8 to 10 catalytic converters have been stolen from that very lot in the last several months.” One guy had his RV repaired, returned it to the lot, and two weeks later was hit again. Really? And there has been no change in security protocols? Surely even a company in business to make a profit cannot find this an acceptable business model. A night watchman would not be out of the question. I have to wonder how many RVs sitting there don’t even know yet that they have been vandalized. As for me, I’ll take my chances with my RV sitting under a tree in my yard.
Danny L | Overall ExperienceIssue came when moving out. I rented a truck from this location so I can load my unit and go. Drove from the apartment to the uhaul store to be told they moved my reservation to another location. Makes no scense I had to pay by the mile and had to go elsewhere for my truck. That not being the worst, when I drove to the new location the stated no trucks were available. Really waisting more time because of someone’s inabilities. Than had to call the first place to yet again be sent further away to another uhaul which now put more time and miles on my car just to have to drive a uhaul back to my original spot 5 miles from my house and ad cost to my rental This added at minimum and extra 60 miles to my total as the original location was five miles from my house and the new once was around 17 Long story short waisted half and day and 100 between gas miles and personal cars gas getting the run around When discussing this to the location I got the oh well attitude. So no I won’t use nor recommend uhaul when there are other options!
Scott S | Overall ExperienceGreat staff and helped to ease the stress of moving!
Heather W | Overall ExperienceCustomer support was very engaging!
RICKEY R | First ImpressionsI highly recommend this facility for anyone you owns a RV that us unable to provide cover storage on at their home
Richard C | Overall ExperienceNA
John S | First ImpressionsYour website doesn’t match up to what y’all have available at the storage unit. Than when your people that worked February 12th none of them knew how to do a refund and everyone was just standing around doing nothing! I got My storage unit but it was supposed to be ready before I even got there
Deanna P | Online Move InEveryone was Very Nice....and Very Helpful. .
HELEN J | First ImpressionsI do think you should get your prorated money back, I was paid up until the 25th and I cleared out on the 10th I should receive a refund.
MARILYN N | Overall ExperienceKimberly is so professional and knows her job! She is Respectful & kind! Her crew is well trained and very helpful. Kimberly explains everything to you and goes out of her way to make sure you feel comfortable with your unit! Kimberly is very knowledgeable about everything that is Uhaul! Superior employee!
Carolyn C | First ImpressionsIt's been since 12/24 and I've still yet to be a able to pick up my rental truck or get to my storage unit!!!! I and my friend stayed bk n forth at uhaul dealer location for 36 hrs + off n on trying to get online check in process final so I can get my kids xmas gifts and my belongings bk to my family in whiteville NC and so thnx to poor communication I missed Xmas with my 5 year old grandchild n family..I pd $216 .00 for a truck that's still sitting at Larry's in williamnston NEVER able to access the vehicle online process...I want my money back or my truck delivered to me or I'll be contacting my lawyer tomorrow morning
Patsy C | Online Move InThis place I do believe had people residing in the units. I’ve seen and heard on several occasions of me being there talking on the other side of my unit but when I drive around no doors are open nor cars visible near the talking and people that have an access card walk in and out the gate straight to the road. And I had more dirt than the outside in my unit.
Amy M | Overall ExperienceThank You
Jesse J | Overall ExperienceComputer problems slowed down my p/u and return of my trailers. The girls work hard and are easy to work with.
PAMELA W | Overall ExperienceAll good! Great customer service!
Vladimir G | Online Move InI really wanted a climate control unit but there were none left. We settled for a non climate unit. I hope I’m not disappointed. But Great customer service at this location!!
Rebecca T | First ImpressionsThe access gate comes down way too fast and seems a little dangerous.
Johnel B | First ImpressionsExcellent service and attention; Mrs. Easely was very professional and answered all my questions, showed me the facility, which helped me to reach my decision. All representatives followed COVID procedures and made me and other patrons feel comfortable in the area. The only flaw was that this particular location does not offer a military discount, but Mrs. Easely explained to me the company policy, which should be revised, Fayetteville is military all over. Thanks for the good service.
cruz l | First ImpressionsEverything was fine except the cost it's too high in my opinion I found another unit somewhere else that is twice the size and cost less much less than what I was paying at uhaul so if I was to rate my experience from 1 to 10 ten being awesome I would rate it a 5 because cost matters a lot if you on a fixed income and I only get SSI I struggled every month to pay my storage fee so I will not use or recommend uhaul to my friends and family
Donna C | Overall ExperienceI rented a truck for our move which they informed me a qualified me for a month of free storage so I went ahead and opted for that decision $100 later I realized I never received a Free month so when contacting the facility it took me speaking to a higher up manager because the staff there that excepted my payment informed me there was nothing they can do now after speaking with the manager she said she would credit me the following month being August when I was settled in around 20 August I realized I had charges of $165 on my account now mind you I had already paid the first months rent upon getting keys for the facility it took me three days just to get in touch with somebody who had professionalism every time I called I received no greeting or was immediately thrown on hold I even waited 35 minutes on hold just to be rudely hung up on when I finally got a callback was when I received an email stating I was behind on charges and I replied saying until I spoke with somebody I was not going to make any payments finally a manager reached out to me and did her job if the customer service and lack of professionalism wasn’t enough we only had our things in storage for less than two months and brought an ant problem into our home thanks to it no matter where you are around the entire facility there is no pest control there are bugs and spiders everywhere we’ve had storage units in the past so I’m familiar with the pest control precautions that clearly this facility does not take into consideration I would not recommend this facility Being placed in Fayetteville is not an excuse to have Tacky unprofessional demeanor.
Oaklie R | Overall ExperienceThe only reason we are leaving is because we have a waterfront home with a new shelter for our trailer and boat. The U-Haul facility was awesome. We moved to Clayton NC and left our RV s there. No good covered storages in our area. We commutes to Fayetteville when we needed Ro get our RV s. thanks again!!
Karen P | Overall ExperienceOutstanding.
John S | Overall ExperienceWe used the covered storage for several years with complete satisfaction.
JEROME C | Overall ExperienceVery well run business
David W | Online Move InThey were all like troops from an elite platoon. Very precise and on point like the bullet from a sniper. Line'em up and knock'em down.
Shawn P | Overall ExperienceInitially (in 2017), I reserved a smaller A/C unit 6 weeks in advance. I even called a week prior to assure that everything was on track, which it was. The morning I was to take possession of the unit, I was informed that a man from Alaska came in and needed a unit ASAP. They gave him my unit. I was furious! They gave me a larger unit that was not air conditioned and was $40 more expensive per month. They gave me a small discount that month as a consolation. I was clearly dissatisfied. The manager did not care. Since then, my monthly rent has increased several times. I donated most contents just to get rid of this unit. I do not care for how this situation was handled, and I am thankful to be done with it.
Ursula G | Overall ExperienceKimberly and the rest of the staff were awesome and helpful. I could have not asked for a better experience
Maverick S | First ImpressionsThe only issue I had was the rates were raised after a year. There were no added benefits, or changes to the site, it appears (at the surface) to just be a grab for more money. A 10% increase shouldn't happen within a year. This is just my opinion though.
David S | Overall ExperienceThe staff was extremely friendly, knowledgable, and went beyond the call of duty. As a customer, I could not ask for anything more. They are AWESOME!
Elijah I | First ImpressionsThe storage place in North Carolina was excellent but the one in Savannah Georgia was horrible they had me going to four different locations I was supposed to drop off the car there I was supposed to drop my fridge off there when I got there no one had no reservations for me at all finally I thought the address they gave me at first and went to gillspie and they waited on me and help me solve my situation cuz I was wasting gas and running all over Fayetteville spending money that I did not have. So I will be going in Monday morning to talk to a general manager
Melissa M | First ImpressionsCould be a more affordable I thought the people were nice and the place was clean but the price was very high I'm disabled and on a fixed income if I didnt get the free month of storage I would have went somewhere else that would have been 2/3 cheaper and could have got the same service but since I only need it for a month the 30 days free is great
Donna C | First ImpressionsThe card scanner to turn off alarm and unlock building d barely worked. Otherwise it was a great experience. Thanks.
Apollo S | Overall ExperienceYou guys were great so efficient if you make sure you have a reservation and if you don't will still try to help the best way you can. Keep up the good work.
KIMBERLY S | Overall ExperienceThere were three people involved with getting me in the unit. Tinessa, Vernon, and some other guy seemed like a new employee, who apparently was off work after checking me into the unit. First, I was told that my contract was not correct for a one-way (one month free) rental of a 10x10 storage unit, so I paid for the 10x10 unit and then called the person who issued the contract to have it corrected. Then, I was told it would not qualify even if it was corrected to a one way by both Vernon and Tinessa because the distance has to be more than 100 miles from where I was moving, but then that changed to 50 miles a few minutes later, and that the distance was between store locations and not moving locations, not at all what I thought the original contract was for. After several minutes of trying to fix the issue, I was then informed by Tinessa that once the unit was rented out that I couldn't be refunded. I hadn't even put anything in the unit yet!! Honestly, if I'd know that half my day was going to be wasted arguing over one month of free rent on a storage unit, I would have just rented a larger one somewhere else for what I paid here. I will be needing another U-haul in the near future, but I will not be revisiting this location again.
SHAWN T | First ImpressionsOne comment right before I ended my service they drifted money out of my account with my permission I'm highly upset about that I called and the last got my information that she would let the manager know about my situation so far haven't heard nothing back yet
kenny F | Overall ExperienceThe worst experience I've ever had
Millie F | Overall ExperienceI was impress to the quality of service and attention I always receive . Either to rent a vehicle or to rent a unit . They always take the time to explain all my question
Jean M | First ImpressionsOnly bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69
Cassandra H | First ImpressionsThe amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.
Sterling M | First ImpressionsHad truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!
Kimberly E | Overall ExperienceWill rent again
James C | Overall ExperienceEnjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting
Rohan B | Overall ExperienceThe staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.
Rohan B | First ImpressionsNo issues !
Daniel R | Overall ExperienceThe customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.
Rachel A | First ImpressionsVery friendly, well mannered, courteous staff.
Quinnetta P | First ImpressionsThe staff was professional, courteous, and friendly!
Demaricus R | First ImpressionsGreat crew and storage facility.
Michael E | Overall ExperienceSuper place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.
louis z | Overall ExperienceEverything is above par for a company that handles that much traffic. Great staff working there.
RONALD S | First ImpressionsSmooth and easy move in experience. Thank you!
Gilbert R | First ImpressionsEasy to rent. No problems w can or car dolly
paul e | First ImpressionsCustomer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Thank you.
Carolyn S | Overall ExperienceWe have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.
New H | First ImpressionsThe manger got help me a lot beautiful person place very clean.
HAYDEE G | First ImpressionsA one.
Gordon D | First ImpressionsThe staff was very nice and helpful. I would definitely use the service again.
Sharom c | First ImpressionsGreat facility
Sean d | Overall ExperienceQuick fast service
ELIZABETH M | First ImpressionsMany thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍
Sally E | First ImpressionsThis Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure
sara m | Overall ExperienceI recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...
Tammy W | Overall ExperienceThe staff is great I never had a problem!!!! They are funny and a great help!!!!
Lanyah M | Overall ExperienceI only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.
melodie c | Overall ExperienceThe staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!
shalonda B | First ImpressionsThe entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!
Teresa G | Overall ExperienceMore employees are needed.
Don B | Overall ExperienceCould use more people.
Don B | Overall ExperienceStaffing was a little light.
Don B | Overall ExperienceThe storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage losses
ANDREA B | Overall ExperienceExcellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.
Rita M | First ImpressionsMy things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.
Shemelia L | Overall ExperienceExcellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.
YASMIN F | Overall ExperienceI would definitely rent again
Edwin C | Overall ExperienceEveryone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assi
Teresa G | First ImpressionsAdrianna was outstanding.
Don B | First ImpressionsI love there kind spirit when you walk into the building
Phillip S | First ImpressionsGreat service
Edwin C | First ImpressionsMade reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.
MELODIE R | First ImpressionsI was very pleased with the service I received.
elizabeth G | First ImpressionsThank you
Mary Q | Overall ExperienceDid not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.
Ronald B | Overall ExperienceI NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.
Helen B | Overall ExperienceVery Great customer service
Stephen L | Overall ExperienceMonthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.
Melissa A | Overall ExperienceUHaul Box crew was very easy to deal with. They were very flexible.
Amy B | Overall ExperienceJames was very curteous and helpful! Seemed to go out of his way to help!
David K | First ImpressionsI had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.
Altea T | Overall ExperienceVery nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.
Edward A | First ImpressionsI was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my car
Meyassar R | Overall ExperienceExcellent service; Mr James Farren was very helpful and professional.
Theodore K | Overall ExperienceFriendly staff.
David C | Overall ExperienceA Great Experience
Tracy S | Overall ExperienceGood job
Cal V | Overall ExperienceDelivery lady was outstanding. 10+
Gail L | Overall ExperienceThe women in the office were wonderful to work with and went above and beyond to answer questions. Great place!
Jeanne P | Overall ExperienceStaff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.
Jessica B | First ImpressionsNot happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhapp
Jennifer C | Overall Experienceevery thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.
Michael/ L | ReservationAccess should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.
tamra m | Overall ExperienceThe professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.
marcus j | Overall ExperienceVery friendly and helpful. Showed me step by step. I think her name was Veronica
Sharon S | ReservationThey charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .
laura k | Overall ExperienceGreat location helpful friendly staff
raymond g | Overall Experiencehappy happy happy i got my own storage building, instead of paying someone else
WILLIAM T | Overall ExperienceI chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.
sylvia b | Overall ExperienceThe employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.
brittany m | ReservationThanks Tinessa for your help as we had the records shredded and vacated the unit.
PATRICIA M | Overall ExperienceHurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!
melissa s | Overall ExperiencePoorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.
mark t | Overall ExperienceWhen i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .
Sequoiah M | Overall ExperienceThe only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.
Sandra J | Overall ExperienceThe service was Great! Friendly good customer service.
DONNA M | Overall ExperienceMy experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.
Kerry R | Overall ExperienceThe personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.
Gregory R | Overall ExperienceFrom the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!
ED F | ReservationGreat folks help me out in all possibilities.
john k | ReservationStaff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.
jason w | Overall ExperienceI always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.
Taylor P | Overall ExperienceThe facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....
ROBERT A | ReservationFacility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credt
albert f | Overall ExperienceFacility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.
John L | Overall ExperienceTeresa, Mgr & Tracey, U-Box dwlivery driver, were great!
Tim G | Overall ExperienceGood
RICO C | Overall Experiencepoor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never Again
Ivan P | Overall ExperienceExcellent service and always helpful when needed. 😀
LINDA A | Overall ExperienceWhen I first opened this account, years ago, I had 24/7 access.
DAVID W | Overall ExperienceVery nice place.
John S | Overall ExperienceExcellent moving experience.
Kevin C | Overall ExperienceProfessional service at a good price
jason b | Overall ExperienceThe storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.
Eboni J | Overall ExperienceEveryone was very friendly, informative and professional. This is a great experience; Thank You! S. Lee
Sereno L | Overall Experience