The inside was very sticky. Other than that the pick up and drop off was very simple and smooth.
Anna GCustomer Reviews for U-Haul Moving & Storage of Mechanicsville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The associates at the office were very nice and very helpful.
Ann ASorry I had to leave . Maybe I will return. It’s been a pleasure.
Steve C | Overall ExperienceI could not have been easier.
Ingrid Atruck was far from being in good shape. The drivers door had to be SLAMMED in order to shut and the cargo roll down door was extremely hard to open and hard to close. It took all my weight to roll the door down. I am over 250 pounds.
Tom JThey have all the trailers and trucks parked on front of people's units. In order for someone to get into the unit they have to wait for someone to move the trucks or trailers. Also they had us pull into the gated area and told us to go park it at the far back not one time did anyone come check it for any issues
Teresa AThe young man who helped me was excellent to deal with.
Brian MThe UHaul employee was very friendly and helpful.
Hal ZNothing! The place was setup nice and the customer service was amazing!
Steven DThe office people were very friendly
Gary G | First ImpressionsThank you for the excellent customer service!
Emily WVehicle was not clean inside, not vacuumed out. If it was a rental car I wouldn't have taken it. Outside was dirty. Dirt, earth, on truck. I was given a truck that was parallel parked and blocked in buy two other trucks. I had to wait for another customer to leave with their truck before I could leave.
Patrick RNot much, was a great transaction
Jonathan SNatasha was great. A awesome place to storage anything.
Teiarre A | Overall ExperienceNatasha is so helpful and friendly.
Tyler B | Overall ExperienceEveryone and everything was outstanding and in mint condition. We always had access to our unit. Excellent customer service. Always greeted with a smile. Very easy to move in and out.
Lynette BOur experience was excellent. The equipment was available and we were instructed where to do. He took the time to make sure everything was in working order and we were comfortable. I would definitely recommend this location to a friend.
LUKASZ SCustomer service was on point thank you I will be coming back
Tracey BStaff were attentive, professional, and matchef available vehicles and assist items with what worked for my needs.
Erma KN/A. Great experience.
Scott RNothing! … always quick easy and painless.
Jasmine BEvery employee I’ve came in contact with was extremely helpful. From payments, to merchandise, to general questions and renting/buying equipment. This location is always my go to for storage needs. Special shout out to Ms. Tasha who has always been so informative and kind no matter when I had questions or concerns. Thank you all for being awesome !
Avery S | Overall ExperienceCustomer service was excellent
Reggie DStaff was very friendly and helpful!!
Traci LNatasha was helpful and respectful of my time from start to finish. Thank you.
WILBUR JWhat a nice storage facility! clean, easy access and the staff in the office are exceptional and helpful and kind! Thank you, it will be nice doing business with you for the next few months!!!
Bruce B | First ImpressionsAlways great service at Elm Drive!!
Jay Sgentleman at the office was excellent
Carol DThe ladies working here were friendly and professional.
Jonathan Sbrakes soft
JAMESLAWRENCE CIts not the location that was bad it was the uhaul rental itself. The communication was awful. I would not rent from uhaul again.
Sandra BPretty upset that I booked an appliance dolly to have none available. I needed it pretty bad and had to move a refrigerator without it. I will not rent here again.
jeffrey mExcellent service!
JOHN SThe manager was very professional and very courteous very informative on the process of renting a truck have been here before several times as well as many other location in this location tends to be more friendly to the customer.
PHILLIPE BThe personnel were friendly, but the truck was very dirty. It looked like it had been driven through mud puddles, and kept dropping huge dirt clods from underneath. Not my original choice but had to go there since the truck I was scheduled to receive had not been returned yet to the original location.
Verlin PNatasha is really nice and helpful. Good customer service
Contessa r | First ImpressionsThis was an excellent U-Haul facility. Natasha and staff were super friendly, helpful and informative. The access was good and very clean, and cost was reasonable. I like U_Haul since they do not raise their rates frequently as other facilities do. I would definitely store my furniture here again, and would recommend this facility to others!
CHRISTINE H | Overall ExperienceOnly negative is the UHaul policy of charging a fee if you don't fold blankets. So we folded them. But it's like a restaurant making you wash dishes after your meal. ;)
Jonathan I | First ImpressionsThe customer service is amazing here! Thank you for the help and discount for the trash in the back of the van
Mike FWouldn't go anywhere else staff is so helpful, always nice, unlike other places. Been renting unit as well as having to rent u-hauls over the years. Best one by far !! Thank you everyone for your help, y'all are amazing. Lisa Pinson
Lisa P | Overall ExperienceNothing could improve at this location. Top notch service and people.
emil fWonderful lady who set everything up was first rate! You need more like her at Uhaul.
Betty FThe process of renting a trailer was very easy, staff was very helpful.
Walter SVery friendly agent quick in and out.
Michael MGreat experience. Friendly, helpful staff and clean, well-maintained equipment. Thanks!
Gil CTruck was brand new 2023, staff was friendly and quick to help, just so easy to rent and return!
Kevin FExcellent customer service and assistance!!! THANK YOU!!!
Craijetta LWorst location do not use ……..
CAmarie K | Overall ExperienceMs. Tarsha and her staff were very helpful and stress free in my time there.
Derek L | Overall ExperienceThis location is always on top of things and are a perfect example for U-Haul .
Tony G | Overall ExperienceNot a thing
Vanessa AThe workers there are very helpful all of the ones I met.
wilison n | Overall ExperienceI have had all good experiences at this location.
Tony G | First ImpressionsNatasha may be the best manager at a Uhaul facility I have met yet. I really appreciate her.
Dawn T | Overall ExperiencePlease recommend Natasha Carr for assistance on reservations and assistance.
Alfonso DAll I can say is Natasha is the best 😊
Robin HThe van had a terrible smell, the credit card machine didn't work. The van seats had holes and the engine light was on to be checked. The young man was very nice and very helpful.
Jennifer wI have been at this store several times and they have been very helpful. I can't remember the managers name but she is very helpful.
Kim WRepeat. Satisfied customer
DERITH HGreat job!!!!
maurice dNo complaints. The staff were super helpful and I was quickly on my way. Drop off was also quick and easy.
Christopher Gservice was very professional and courteous
david mYou guys are amazing, I was in and out quickly, I will always use U-Haul for all my moving needs! It’s beyond easy and incredibly affordable, cannot believe how easy it was to drive and get everything I needed done, thank you team for your support and ease of use.
ecker DIf I ever needed another storage facility again this would be the only place I would use. I also rented certain vehicles from this facility.
Kenneth T | Overall ExperienceTried to pay in cash one time and they acted like it was an inconvenience
edward m | Overall ExperienceThe store manager has a wonderful heart and is very polite.I have been dealing with this facility for almost 3 years now and she is always awesome.I don’t think I would visit another uhaul store because nothing is better than seeing a smiling and friendly face when visiting a store.
Melvin F | First ImpressionsI was told that I had a free month month of storage upon renting my truck. I was misinformed by 5 different people that I spoke with,I was given a raggedy truck, and my storage was NOT FREE!!!! I had to end up paying $95 for it!!! All because the people that works through u haul is NOT properly trained or know accurate info!! So yes my entire experience sucked and I will not recommend nor will I ever come back!!
Sabrina J | First ImpressionsNever had a single issue or complaint. Excellent staff and storage spaces.
Helena-Jade E | Overall ExperienceClean, secure, and convenient.
adam n | First ImpressionsThe staff was accommodating and very kind when adjustments were needed. I am super happy with their service and their professionalism!!!
Michelle S | First ImpressionsThe staff was very professional and skilled. Ms. Natasha Carr was very helpful and meet all of my needs. I will recommend anyone that I know that will need service from U-Haul to go to the location I received services from.
Katisha D | First ImpressionsStaff was extremely kind and helpful and the facilities were always neat, clean, and easy to access.
LOREN B | Overall ExperienceExcellent customer service and very helpful and friendly.
Lynette B | First ImpressionsManager was fantastic
CHARLES A | First ImpressionsGreat staff!!!!!
BRENDA A | First ImpressionsThe staff is awesome! Super-friendly and helpful.
Meredith O | First ImpressionsTasha (the manager) at the Elm Drive location in Mechanicsville, VA was amazing from “Start” to “ Finish”. Her knowledge of products and services of Uhaul was stellar. Her consistent professional demeanor was kind and courteousness throughout each interaction with her. She took the time out to help me understand my options during my “rental unit” lease and even in my moving process and relocation to NY state. Tasha is indeed an asset as an employee in her role at Uhaul and represents the company well. My interactions with her definitely exceeded my expectations. I would definitely rent a storage unit from an Uhual dealer again.
LETITIACHANELLE B | Overall ExperienceStaff was polite professional helpful
Tessie S | First ImpressionsI liked the storage unit but I couldn't afford the price any longer fixed income stuff
Sharon R | Overall ExperienceGreat
Terry H | First ImpressionsGreat and accommodating very friendly staff
Angela W | First ImpressionsGreat customer service.
CYNTHIA M | Overall ExperienceGood job, Uhaul!
PHILLIPMATTHEW G | Overall ExperienceManager and staff was friendly and helpful, they made sure my needs were met. I definitely would recommend this location. My things were kept safe and no damage. Awesome people and awesome service!!
MARCELLA H | Overall ExperienceVery helpful and accommodating! Thanks!
PHILLIPMATTHEW G | First ImpressionsThe manager and her assistant was helpful and knowledgeable, it was convenient and reasonable. They offer free storage for a month with a truck rental and it made my move easy and worry free.
MARCELLA H | First ImpressionsThe representative was very nice. Helping me whenever I needed. The storage unit was my Mom's. She passed away in August of 2020. Thank you!
Duane T | Overall ExperienceThank you
Marcus K | Overall ExperienceI loved the entire experience and move in. Only thing I wished I could of done before hours was closed was got another unit or a larger unit because the one I got was small and jammed packed. I won't be able to go to unit to get anything without taking out everything.
April H | First ImpressionsThe two young lady that I dealt with at Uhaul on Elm Street was very nice courteous well knowledgeable friendly made my experience with Uhaul one agrees ever had
JOSEPH S | Overall ExperienceDead mice decomposed in unit and had 3 other spots not cleaned up
Karen H | Overall ExperienceGood service and rates
Linda H | First ImpressionsI was in a state of panic because I needed to move but my new home is not ready. Tosha advised me of all of my options to include storage. She has no idea what her kindness and patience with me meant.
MICHELLEMARY C | First ImpressionsThe facility was secure but there was no light inside the unit. The staff is welcoming and efficient. Promoted safe distancing between themselves and customers. This is why we use the particular U-Haul.
John S | Overall ExperienceVery pleased with the whole experience. Staff was very helpful and courteous. When our storage fell through I was very thankful we could get a unit on the spot. Would definitely recommend and will be returning to this location in the future.
LISA L | First ImpressionsGreat customer service.
LATOSHAMONET O | First Impressionsgood all around!
PHILLIPMATTHEW G | First ImpressionsNice staff very patient
Dayshaunda S | Overall ExperienceVery good experience. I’ve rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I’m forever grateful. The storage unit was clean and always easy to access.
Virginia D | Overall ExperienceGreat customer service from Charles in the Mechanicsville VA location
CYNTHIA M | First ImpressionsThe whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!
Mark C | First ImpressionsNatasha was awesome with awesome customer service
Desandra M | Overall ExperienceStaff was really helpful and nice
Ronnita W | First ImpressionsExperience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Thanks
David F | Overall ExperienceVery helpful and friendly.
Albert L | First ImpressionsSuperior customer service!
Jonathan h | Overall ExperienceThe only thing I don't like is the uhaul trucks are parked in front of my unit.
DeLisa R | First ImpressionsWas very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.
Barbara B | Overall ExperienceNatasha the general manager was very helpful and went above and beyond to make certain that my needs were met.
Sheldon H | Overall ExperienceClean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.
Virginia D | First ImpressionsAfter traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.
PAMELADENISE T | First ImpressionsKenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.
TUNISIA H | First ImpressionsIt gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.
Jamie C | Overall ExperienceExcellent service!
Janetta Q | First ImpressionsI appreciate the compassion and helpfulness of the representative that assisted me
Duane T | First ImpressionsHad units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.
jean G | Overall ExperienceAt the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That’s when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who’s willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.
Jo A | Overall ExperienceI never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.
Thomas F | Overall Experiencegreat customer service friendly and knowledgeable
pete o | First ImpressionsThe attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.
anthony b | First ImpressionsI received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it’s also on their website, that access hours are 5am-10pm. I’ve been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I’m still waiting 9:14pm Friday, September 11, 2020....to be continued
Don H | First ImpressionsThe staff was very very helpful! And a pleasure to work with on all occasions!
Steve S | Overall ExperienceIt was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Thank you
Dawne M | First ImpressionsThe Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me
RENEE R | Overall ExperienceNatasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!
MYISHA J | First ImpressionsI had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful
JOHNNY C | Overall ExperienceNA
judy r | Overall ExperienceEverything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.
Ericka L | Overall ExperienceThank you !!!!!
Tomeka J | First ImpressionsThe women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.
Deborah Z | Overall ExperienceOverall pleasant experience
JOANN R | Overall ExperienceIt was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more
Deborah Z | First ImpressionsJill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!
Bruce B | Overall ExperienceJill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.
Michael A | First ImpressionsGreat location, very secure, and manager was really friendly and went out of her way to help us.
Torres T | Overall ExperienceOverall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Thank you
Elizabeth P | Overall ExperienceJill was and is awesome! Fantastic customer service.
Roland D | First ImpressionsCustomer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!
Nancy P | First ImpressionsJillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!
William G | First ImpressionsWe had no issues.
Jennifer G | Overall ExperienceGreat service and facility!
Sandra F | Overall ExperienceStaff was always friendly & accommodating. Great customer service! Especially Jillian
Lisa C | Overall ExperienceThe manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.
MELANIE M | Overall ExperienceGood service. Good value.
Kelli O | Overall ExperienceI am a HUGE fan of Jill and the staff there!
Page P | Overall ExperienceMs. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.
Quintarsha W | Overall ExperienceThanks
Brandon F | Overall ExperienceGreat people, Great service!
Bruce B | First ImpressionsThe young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.
Barbara B | First ImpressionsEveryone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!
William Y | Overall Experiencegood service
Steven K | Overall ExperienceJill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.
Elizabeth D | Overall ExperienceThe service was great. Thank you guys.
OMAR A | First ImpressionsThis uhaul is an an example of excellence.
Tony G | Overall ExperienceThe staff was very helpful and were able to take care of my needs.
Terry O | Overall ExperienceExcellent
Sydney S | Overall ExperienceMs. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.
JOY J | Overall ExperienceStaff is very cordial and easy to work with. They were very informative and helpful.
Basil E | First ImpressionsThe manager made a high stressed situation go smoothly. Outstanding service.
Tony G | ReservationA new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.
Barbara W | Overall ExperienceDuring tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.
JIM S | Overall ExperienceWonderful staff and very convenient! I’ll always and only go with Uhaul thanks to experiences like this one!
Jesse M | Overall ExperienceI loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.
Nicole P | Overall ExperienceN/a
Rashelle T | ReservationWonderful people
Sandra H | Overall ExperienceGreat staff
Sandra H | ReservationExcellent !
Jeff T | Overall ExperienceThe facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.
Francis G | Overall Experienceeveryone was real nice and the unit was clean
Beverly C | Overall ExperienceGreat Company!!
ERICA B | Overall ExperienceWas there 3 years had no problems !
CHRISTOPHER H | Overall ExperienceGreat service !
Jeff T | ReservationThe staff was very helpful. The storage unit itself is hard to open.
Michael G | ReservationI had a great experience at the uhaul in mech. Would recommend them
Kim B | ReservationGreat experience
Cheryl C | Overall Experiencethis would be the only co I will ever go to, great personnel
Barry E | Overall ExperienceEveryone was very helpful
Susan B | Overall Experience