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Carol GCustomer Reviews for U-Haul Moving & Storage of NW Detroit
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Ebony GThey rented my 4 by 8 trailer that I already paid for, after I had my wires fix. So the girl that was there gave me another trailer which was a 6 by 12 but because they kept trying to get money and put money on my account my bank blocked my card and I couldn't use my card for the day. They changed my drop off too. I am not happy with your company.
Traci CI never moved into this unit. But the manager was awesome, she said she would take care of it. I never put a lock on this until. Thank you U-Haul manager!!
linda d | Overall ExperienceThe employee that was supposed to clean the truck, switches the truck already cleaned that was assigned to me, for the dirty one he was supposed to clean before renting it out.. it's all on camera. Took the truck with the windows down in a hurry. Got home rolled all the windows up while loading. Soon as I got back in the truck the smell was horrible. I was throwing up. Dog smell and dog pee so strong and dog hair all inside the truck.
falley bloventrice Lamar
Loventrice L | First ImpressionsWonderful staff and very helpful
Clyde BRenting a truck from this location has always been satisfactory. Employees, professional, always helpful to assist you with the services that you need. Thank you, Kayla and your team!
Lynette RGas was left on empty before i got in to do what i needed to do. Doly also was not placed in truck.
Shawnesse H | First ImpressionsThis delayed date rented me. The U-Haul on Wednesday was the same one who was there when I returned it and she did an excellent job. This was on telegraph and 8 mile Road in Detroit Michigan. Much better service than I had on 16 March at the location on Livernois and 7 mile.
Gina MNice and friendly!
CIARA DThank you, give that location a 10 & a raise
Laranda J | Overall ExperienceKayla was friendly and helpful. The guy was rude.
Wanda W | First ImpressionsGood location good customer service over there friendly and respectful Thank you so much
hussein hI wouldn't recommend NOT 1 person to get an outside Unit! I had a outside Unit, my things were damaged do to excessive amount of rain!
Cheree M | Overall ExperienceThis is not my info. This is the wrong customer
brenda m | First ImpressionsThe back of the van inside I had a couple of pallets in there boxes paper plastic and rags only had to move a dryer so none of it was in my way and she was ready to change it I told her that was all right that's good but it needs to be cleaned out next time for the next person but it worked out for me fine and yes I would tell people about it again to go there and run from there
tony hevery on there was very nice to me and explained and helped me in a difficult time
Jimmie W | Overall ExperienceFacility was always secure and clean. Even the bathroom. Staff always helpful.
ADA D | Overall ExperienceEvery single person engaged was remarkable during this rental.
Lou RI was satisfied with the customer service. They employees were very nice
Shana PMaybe have more than one person at the front desk
donnie lCustomer service TERRIBLE .. overall TERRIBLE won’t be back & over charged my card.
TANISHA LThe staff at that location needs to be more professional and keep their personal conversations to themselves...
sylvia w | First ImpressionsAngela the manager is the best!
PRUDENCE M | Overall ExperienceHands down this is the best location in metro Detroit. The staff is so professional and helpful. I’ve used this location twice and this will always be my go to location. Please let the staff know they are awesome!!!!
Stacey WOne tire in the car carrier had a bald spot on it that made the tire out-of-round. The trailer vibrated my truck throughout our entire trip.
James CI waited 30 minutes to get assistance. The heat & defrost worked intermittently sone of the tine. I was unable to see while driving from the defrost not working, it was raining hard.
Tanja MThey were hard to reach after my move out but the place is good, staff there are helpful but my have been tired and some miscommunication
Felicia B | Overall ExperienceI waited for over an hour to get checked in it was no customer service one person and 20 people in line that's not that's not good
John FStaff at this location are extremely unprofessional and lack any customer service skill that I would expect to encounter planning a move. From not answering the phone during business hours to services that are stated to be provided somehow cannot be performed. Especially with such a reputable company like U-haul I would expect satisfactory at best. Some not all of the employees at this location will be the reason I will not be returning nor referring any business. Makes the company as a whole look bad in my opinion.
Daijah M | Overall ExperienceThe front desks clerks are not friendly at all. Never have a smile to greet the customers and their facial expressions and tone of voice displsys that they don't like to assist you when you may have other inquiries.
KELITA M | First ImpressionsBoth rental and check had great customer.
karen rAbsolutely best business interactions I've had w a company, almost EVER. Staff amazingly pleasant, helpful, accurate and detail oriented. Whole process, across country, efficient, affordable, timely, and reassuring. Will recommend Ubox, and around town truck rentals to everyone. Already have to a freind in San Diego, who recommended to friends in Fairbanks and Arizona. While everyone was very good and friendly, the manager dude in Eugene OR and that logistics women who'd call often, as needed, were two OUTSTANDINGLY EXCELLENT employees to me and as representatives and sales team for UHaul. The last two years were full of obstacles, loss, and difficulties. Working w Uhaul for last 8 months was a charm. Thank you! Only recommendation is box pick up in Farmington, MI showed up 30 minutes early, could of been a problem, but truly wasn't. No leakage, no damage, no loss.
joan sThe U-Haul I was given was so raggedy it need to be serviced. The truck was horrible need maintenance real bad.
Ebony JCustom service was not good at all the employees had a attitude and gave me a paper saying it was gas in the truck and it was in E and told me to put gas in there myself and feel out a refund to get my gas money back wow
valerie wIt's my 1st time using Uhaul Storage & will be the last. From the truck rental to the storage unit reservation customer service isn't the greatest nor the worst. I was able to find moving help through the Uhaul app & the service was Fantastic.
Roslyn M | First ImpressionsVery unfriendly and rude contact with U-Haul employees at counter and told that I was called and contacted about billing but I never received a call or any mail person. A counter was very rude telling me that they’re the person that called and I explain to them I did not have any missed calls from U-Haul, but they insisted that they called me
walter p | First ImpressionsI had overall good experience!
Robyn RInformed employees of the vehicle stalling several times. Was not compensated.
Mia A | Overall ExperienceThe staff was very polite an super helpful
John Ethere was a fine gravel/sand inside of the trailer. I had to sweep it out several times before loading the trailer.
Robert SGreat service…
Milford NKeep doing good work
Wendell JI love the people skills that Angela has ..even when she was working solo she maintained her professionalism.
LURINDA F | Overall ExperienceGreat Service. Representative was helpful and offered suggestions. Thank You for your excellent customer service during a very personally stressful ime during the relocation of my Mom (84 years old) from Michigan to Illinois. Thank You Again!
Marjorie SI asked for a dolly with the truck, didn’t get it
FANNIE MIt was good experience at this location.
Milap P | Overall ExperienceThe employees was rude, eating in front of the customers, not paying attention to the customers, talking rude, talking about personal life with each other opposed to helping a customers no instructions no help on how things go just sign this sign that is all they did. The only helpful person was the young man that was cleaning out the return trucks.
Lasonda WYou service is great. Will highly recommend you too my family and friends. Thank you.
Pamela JNothing. Excellent service. Staff is very helpful.
Kimberly FThe two ladies at the counter were very courteous and helpful. I’m sorry that I can’t remember their names. . Moving is a very stressful time and your staff made it easier. Thank you so much.
Jordan JI was double charged for my service they tried to get more money from my card saying I kept the truck for two days when I only had it for an hour 1/2 . The front office was in organize when I came to return the truck an gentlemen told me to give the keys to an person whom was suppose to be outside an it wasn't. Then I went back in an you g lady told me to put the keys back in the truck. So this was Friday the 5th . They call Sunday the 7th to say the truck was not there. It got cleared but they need to get it together
antione aI know I'm probably going to need you guys again for another move to a new place I'll be in touch
baron LEverything was great!
Jacquelyne CEveryone was really nice and super helpful. I had to be out of my storage unit by the 1st and I severely underestimated the hauling capacity of my Honda Civic, so I was grateful that they were open on a Sunday. Thank you for making a stressful day much less stressful!!!
MEGAN JTanisha was very helpful in such a need of storage immediately. very professional she got straight to the point in reserving as well as adjustment with dates when I no longer needed the storage she remind me to cancel so that I wouldn't endure any additional charges for the following month Tanisha has gone over and beyond. I just want to Thank Tanisha for being there with such professionalism in delivering straight speedy fast service in order to assist the customer in need secured locked down she took care of it I would highly recommend. Public Storage ⭐ ⭐ ⭐ ⭐ ⭐ Thank you
PAMELA TThe customer service was excellent. All of the employees exhibit professional, vehicles and equipment were clean. Really made my rental process smooth. Especially, the staff of a women ran location was run with excellence. I would recommend this location to anyone.
LaKisha GEveryone was very professional.
DORIS BThe staff at this location was very unprofessional and did not attend to the customers as they should. One of the ladies there was shouting to the back of the office to another employee asking what she had to eat and asked if she would bring her some. She was snacking on whatever she had at her desk and drinking her coffee. She answered the phone all while I was sitting there and put the customer on hold and told another employee the name of the caller and said they just kept calling and that they were getting on their nerves. Very unprofessional!!!! So my resvervation was for 12 noon and I asked for a 26 foot truck and when I got there the lady said they didn’t have it and didn’t try to help me find one at another location. Basically just told me that was old she had and just sat there didn’t try to offer me anything for the inconvenience. So with the smaller truck I had to make two trips which caused me to use more miles than I wanted. So with all that being said….. I will NEVER use this location again and would not recommend this location to others.
TOMIKA KGreat service
RUTH YBesides them giving me the wrong storage but it was corrected immediately and I’m grateful for that
BRANDI D | First ImpressionsGreat customer service
arturo g | Overall ExperienceMy move out date was 12/16/23.
Bobbie J | Overall ExperienceThe truck was not available when I went to pick it up . I was advised to downsize to a 17" and the keys were not in the lock box . I then was told to go with the 15" and return to get the 26" when the unit store opened. I made reservations 5 days in advance because my movers had to go to work . It was a disaster! Also when I did get into the 15" it reeked of cigarettes and it was empty
Randi MOne of the doors was broken to unload so everyone had to use one door took a more time than it would have taken with both doors open
Chana H | First ImpressionsRude staff dirty trucks
Amber SMy agent was the best my house burned down and we were trying to salvage some things she was so passionate patient and helpful. The overall staff was nice as well my pick up and drop off was great.thanks again
Chana HHave some seating where they wait in line, maybe a ticket number system while the customers wait to see a cashier or service worker
COURTNEY COn line it had a month free I get in the store it cost $160 right there and then
Carla L | First ImpressionsOne of the employees was so rude and very dismissive
Chyna W | Overall ExperienceTruck was old and drove terrible. Lights in dash board was not working. Guage didn't working . I couldn't tell if I was in park or drive.
Lois TThe girls r wonderful and they answered all my questions 💯💯💯
Daniel G | First ImpressionsI couldn’t access my storage unit. Staff cut my lock off (for a reason) and acted slow when I asked them about it. They then Lied and said that the guy who cuts the locks off was gone. They were going to charge me $50 to cut off a lock they had put on my storage unit instead of finding the key to the lock they placed on there. Luckily I was able to work my charm on a male worker, and he really helped me out. I wouldn’t have been able to access my stuff without him. He went above and beyond. He even found my old lock that was cut off inside my init. The rest of those people in that office truly are sorry but I get why they are where they are in life so hey. Glad I got my stuff and don’t gotta deal with these slow people again.
Sydney K | Overall ExperiencePlz put my $25 back on my credit card that you owe me, thank you
Laranda J | First ImpressionsThis is not a 24 hour storage unit. I’m literally sleeping in the U-Haul until the stores open
SARINA T | First ImpressionsI rated it poor because I was treated with anger and disrespect by the young lady who checked me in to storage unit 2257. She set up roadblocks to keep me from getting a storage. It was Lauren who actually got me into the storage. Then the young lady tried to discourage me from taking out insurance. I insisted thinking this would prevent thief. It did not. Again my unit was compromised by thief. I’m very disappointed and feels violated that cloths and other items were taken. I would like to file a report so that cooperate will be aware that there is a lack of honesty and integrity within the U-haul organization.
Addie A | Overall ExperienceI began my service there on Thursday, November 17th at around 7:15 am. The manager on staff at that time was ultra professional, helpful, and courteous. She exemplifies customer service in it's perfection. Moving forward, I will only use this U-Haul branch and will highly recommend other to do the same. I wish I could remember her name so that I could specifically mention her, but I am terrible with names. In description, she was a very attractive, slender, African American woman.
Bobbie J | First ImpressionsFarrah was exceptional, along with the entire staff.
Michael S | First ImpressionsThe employees were amazing great customer service
TERRA P | Overall ExperienceHard find my storage unit
Latice R | First ImpressionsGreat easy move In overnight no hassle didn’t even need to talk to a rep
Tayvion W | Overall ExperienceHad no problems. Everyone had good customer service.. I appreciate you all..💖👍
angela f | Overall ExperienceI appreciate the U-haul staff members at the telegraph and 8 mile location for communicating and being understanding during my hardship💗. Thankyou, God Bless.
Shayla J | Overall ExperienceYoung lady that helped me was great thanks 😊
Janaice W | Overall ExperienceEasy access 24 hrs a day, well secured and available staff when I experienced an issue.
terry c | Overall ExperienceI love the people who work there thank u for ur service
Shawn J | Overall ExperienceExcellent customer service
patrice p | First ImpressionsFriendly, convenient, professional.
CHARLES R | Overall ExperienceOutstanding facility! Great staff.
Perry H | Overall ExperienceI was disappointed that everything was not set up as I expected but I still was able to store my things and drop.the truck off at the most convenient location. Things seem a little unorganized and people say one thing on the phone and something different in person which is confusing
Michelle M | First ImpressionsAccess to the place is really hard to get to.
Erik S | First ImpressionsThe young lady who processed my storage unit was helpful and friendly. A pleasure to deal with. She has braids and I do not remember her name but super helpful. She deserves a raise!!!! Thank you 😊
Kamira A | First ImpressionsThk u the staff was very awesome and helpful.
charron s | First ImpressionsThis storage facilty is something that is a very needed convenience/peace of mind.
Latara H | First ImpressionsService was amazing and convenient. The staff were friendly and helpful. Thank you Uhaul for keeping my things safe and bug free.
Tracy s | Overall ExperienceThe person at the check in counter did an outstanding job. Saturday morning August 19th. Wish I could remember her name. Thank you
Perry H | First ImpressionsGreat staff, and very helpful
Harold K | Overall ExperienceMy storage had roaches in it!!
LaDrena W | Overall ExperienceI wound up over paying for my storage over 13 months it was just supposed to be a short-term thing I just didn't like the rate hike.
elwood c | Overall ExperienceOne time I didn’t close my unit securely. When staff noticed, they called to alert me. They also secured the unit until I could come back with my key. When I got there a week later, they showed me how to properly close it up, too. When I was closing out my account, they young lady at the desk was attentive, darling, and efficient.
Devon G | Overall ExperienceSome of my belongings were stolen. Didn’t even feel like filing a police report. Just disgusted with the whole ordeal.
Leon J | Overall ExperienceShould I need storage in the future, I would likely consider using U-Haul if I am given a competitive rate. Also, I would not hesitate to recommend this U-Haul facility to others. Sincerely, Georgia D. Manzie-Porterfield
GEORGIA m | Overall ExperienceNone 😃
Daniel M | First ImpressionsThe facility has fine bugs that are very ignoring needs to be addressed. You can’t move in for bugs flying around you in your face landing on you. That’s just nasty you need it exterminator.
Yolanda J | Online Move InI never received a free lock for my unit
Ramiro A | First ImpressionsThanks U-Haul. But since you're asking we did not appreciate the price increases. Our stuff didn't get any heavier or we needed a larger space. As low income clients, in between living arrangements, it was piling on for us. I think if you start with a price, it should stay the same for the duration. Just saying. Anyway, thanks again.
Andrea H | Overall ExperienceStaff good facilities good but my unit #1062 leaked.Ruined my shipping boxes over 10 cases I have to clean up the mess and get up all the wet cardboard.No fun also ruined a case of connecting rods thanks
Craigcleveland W | Overall ExperienceAll staff members display a positive work ethic. I appreciate that because I strive to be best at what I do...
Herman B | First ImpressionsThe staff was friendly not helpful. I still have an issue they have yet to resolve. This issue has been on going since 4.3.2023 I have been charged twice for a storage I moved out on 4.3.2023
CHAIRMAINE L | Overall ExperienceThe entire staff from the gentleman outside directing your return U-Haul safely through the parking lot to the Representative assisting you with your rental Weather it was a return, storage etc. I listen to them carefully as they assistant everyone attentively. I use this location four years ago when I move from Detroit to Denver, I chose this location to continue to do business with when I decided to return to Detroit .The representatives were courteous, professional, friendly, and understanding, that it can be a bit much driving 17 miles running into hail and foggy weather. And I especially respected the way each Representative handle the conversation when calling another location and how that person on the other end responded to them. They seem happy to be working for U-Haul very good personalities on both sides of the phone. They were smiling, professional, and ready to serve one another needs for calling.
Lynette R | First ImpressionsAll of my belongings were rained on for three consecutive days and no accommodations were made available at all I would never recommend this facility to anyone ever
Tawana B | First ImpressionsOur first experience with a storage unit. It was good!
Sanford M | Overall ExperienceThe two young ladies that assisted me, went above and beyond to help me. I appreciate everything they did for me.
LaDrena W | First ImpressionsThe best team I ever had working with me.
JOEYVAL D | First ImpressionsUhaul is the best storage facility when it comes to customer service and working with clients. I was I'll for 3 yrs and they worked with me and let me hold/ keep my storage without taking advantage or gouging on the fees. If you have anything at istorage down the road beware they charge excessive late fees, threats and constant harrassment calls email, call, automated. If you had that one even the late fees are higher within there other locations... They don't work with you if you can't pay your stuff is auctioned even if u pay all your fees for that you don't get anything back... Fake reviews also. Uhaul has these scam places beat I. Service excellence and sensitive service. Thank you U haul for having my back!
Lisa S | Overall ExperienceManager corrected a mistake effortlessly and professionally when I needed a larger unit. Very professional service.
Brenda U | Overall ExperienceThank all if you. Very good staff
DORIS B | Overall ExperienceThis facility is the most poorly equipped, and staffed facility I have ever been to. The staff, all the way up to Angela Boone, the store manager was unprofessional. The staff that worked there has horrible attitudes, very poor customer service skills, and lack the proper staffing and capabilities to effectively run the location for optimal business. I would not recommend this facility to anyone. If I ever need to rent a truck or use a storage facility, I’ll drive in the complete opposite direction to get decent services, even if I lived next door to them. Overall rating, ZERO STARS!
Anthony H | Overall ExperienceThe facilities were great! I really would like to thank all of your staff for the professionalism and outstanding customer service!
teenickia d | Overall ExperienceMy storage experience was pleasant until I decided to move out. I called and informed the person who answered I was moving out of my storage unit. She did not tell me I was to begin the process of moving out on the website. The day I moved out, the office attendant wasn't very helpful. She was disinterested and not professional at all. When she was asked about where I could find a dumpster, she had no information. There should be some information for customers as to where a dumpster is located. Very inconvenient.
Allyson H | Overall ExperienceFront desk staff needs more training/knowledge and to overall have better attitudes.
Kordaye W | Overall ExperienceFriendly, helpful, clean
Autumn F | First ImpressionsWould have been excellent, but the price increases were not cool. That’s why I decided to move out.
LAKEISHA N | Overall ExperienceI made a reservation & they Rented me a unit with a lock on it, then tells me it will be 3-5 days to get my $ back or go to the uhaul on 8 mile @ evergreen and they will wave the 1rst months fee, get to evergreen uhaul & they said they have nothing to do with what Telegraph uhaul done to me & they will reserve a unit 4 this Friday 4 me😳🥺l still want my $ back, nothing to talk about but my $$$ , l did try to resolve it $ all l got was a unit reserved 4 Friday, no courtesy nothing, l will call fox 2 if my $ isn’t refunded thank u
Laranda J | First Impressions...
Marvin K | Online Move InMy items were in storage for 4 years the facility was always clean and the staff super nice. Angela and her team deserves 5 stars you all will be missed.
theresa t | Overall ExperienceWorst customer service. Had to elevar my complaint several times . The staff never checked me out and I was billed for several months automatically. Despite emails and calls . I was finally refunded but kept getting emails to pay. It it was not for the field manager this issue would not been resolved
Marco B | Overall ExperienceEmployees are very rude and unhelpful Not all the employees some was very helpful
Marque D | Overall ExperienceYoung lady at front desk wasn’t informative , gave wrong information, gave us the wrong storage size and had a TERRIBLE attitude.
Kordaye W | First ImpressionsThanks for having a clean and respectful facility that I feel comfortable in and,.. will recommend it to others that will maintain it as well.
Phyllis J | First ImpressionsI had to move to a larger unit the day I moved in. The transfer was done with ease but the salesperson made an error in billing. Called and spoke with Ms. Boone who corrected the error and graciously apologized. Very professional attitude.
Brenda U | Online Move InStaff was amazing and very helpful.
Racquel R | First ImpressionsMy receipt was wrong. I was charged twice on my credit card. The service was terrible and I will never do business at this branch again.
Dwayne B | Overall ExperienceGreat experience with this location.
Marsha M | Overall ExperienceThe manager Angela was great and her staff.. Never had issues at this location as I’ve been doing business there for years.. Always clean and smells refreshing.. Thank you all for the good customer service as always…
Shamonik W | Overall ExperienceWill never do business with uhaul ever again!!
DESMONE H | Overall ExperienceLoyeJoy Brown was AMAZIY
Joshua B | First ImpressionsThank you for your cleanest
Annie L | First ImpressionsI loved the staff you have there, although we had to learn to disagree when wages went up, but it was great, Angela is truly a keeper, a great personality and a wonderful approach as a leader, I’m happy with my choice and if I’m in need of a storage unit, I will surely return.
rodney t | Overall ExperienceKudos to the manager Angie she took care of me over the last few years of being at her location. Very professional, helpful to the customers, and her staff. Again, she has great customer service and she should be acknowledged. Thank you Angela and keep up the great job!
latrice l | Overall ExperienceThis staff is OBVIOUSLY well trained. Everyone is extremely friendly, knowledgeable and professional.
janice j | Overall ExperienceThe staff were wonderful
sashanti m | Overall ExperienceNo
William B | Overall ExperienceStorage price a little too high
LEVALLE W | Overall ExperienceGet a public transportation stop closer
franklin f | First ImpressionsThe young lady at front desk was an excellent attendant
keith l | First ImpressionsOnly thing I didn't like, price when up twice within 6 months. Over all it was great.
Rosalie L | Overall ExperienceEasy access during and after hours. Clean. Well lit.
Dana K | Overall ExperienceThe duration of the storage-time was good. During move-out, I experienced a problem that I am in process of addressing with Ms. Boone-Good. On the day of move-out, staff employee Ms. Farrah, was very professional!
audra w | Overall ExperienceEverything about U-Haul is good as far as the storage getting in and out some of the staff was friendly. There were times that I called and was put on hold for over an hour plus. And the day of my move which was Saturday December the 2nd I tried to get a truck and was told on the 1st and the second that telegraph didn't have any trucks available. I reserve the truck through the 800 number and there. There were several trucks in the whole parking lot when I pulled up other than that it wasn't okay experience.
Charita t | Overall ExperienceWill rent again in the future!
angela f | First ImpressionsGood
Dionne F | Overall ExperienceAppreciate you all always!
Steven B | First ImpressionsStorage unit leaked and mold developed in many of my items
PATRICIA D | Overall ExperienceI like U- Haul. Keep up the good work
malvina c | First ImpressionsEveryone was very helpful anytime I had an issue.The staff is a marvelous staff to work with I still recommend people to you all anytime I personally enjoyed my belongings be safe there at y’all facility. Thank you
Louise M | Overall ExperienceLovejoy was Awesome!! Everyone was kind. The facility was clean. We would highly recommend this facility. Thank you so much for making this move so much better! : )
TROY K | Overall ExperienceI appreciate the employees at the Telegraph location. They always provide excellent customer service.
Janice J | First ImpressionsThe service was excellent from Love Joy and Clarence! Everyone was very professional and accommodating despite it being a lot of people moving at the first of the month I was well taken care of. I originally booked a smaller unit and Love Joy had an extra unit which she sold to me as well. I appreciate everything.
Joy R | First ImpressionsThe workers were very nice and kind and very considering of it being hot
LINDA F | First ImpressionsIt's not fair that I was leaving to move to Georgia I had the storage unit in Detroit for not even 7 days and they charged me a whole $160 or 70 bucks did not try to give money back on time for being in the unit or anything I believe I should get a refund of some type
Antonino n | Overall ExperienceAll staff should have access to avaistirage units and trucks. I lost out to an online reservation because the staff member informed me that he didn’t have access. I had to wait for the other member return from the store. The 24 hour access was not available.
RENEE C | First ImpressionsAll the worker was very nice and helpful!!!
CARLA A | First ImpressionsI did not received an advertised free lock on my unit
Deigo G | Online Move InLong lines in the office.
John R | Overall ExperienceGreat service. New employee was a little slow but overall the rest of the staff and service was PERFECT!!
Sharon W | First ImpressionsAll the staff was very helpful
KAREN M | First ImpressionsPlease adjust your records , my unit was emptied on November 3, 2021, please remove the current fees added to my name I have no current outstanding balance with your Company.
KARLA M | Overall ExperienceThank you for being here for my move
diana d | Overall ExperienceIt was nice and clean. The staff were nice. This is me first time having to use a storage unit.
Charita t | First ImpressionsI was lost for at least about 45 minutes. Went to the office. They had somebody out there to help me. First time using a storage spin. The young lady helped me. She was very very helpful. Thank you for all All your help
LATONIC R | First ImpressionsThe manager need a attitude adjustment very rude.
sabrima d | Overall ExperienceVery good place on telegraph and eight mile love the manager angels we sent a few people to her she is like fsmily n was very helpful to me especially during times I travel for ministry n prayed over people n kinda got back late she was very helpful patient n kind I appreciate people like thst n her team was kind I’m very thankful for the year I hsd it worked excellent for me I’ll definitely use you all for the future thank you so much I appreciate everything have a bless n safe Sunday u haul team n remember always put God first
sabrina w | Overall ExperienceI would give 5 stars if some of the reps I spoke to after being stuck outside my storage unit for 45mins because no one gave me my access code could assist. "Saying I checked in already" I always refer people to this location.
Tanita M | First ImpressionsAvailability was great and courteous fantastic
LOTTIE K | Overall ExperienceYes, thanks everyone and every thing was excellent service.
carol g | Overall ExperienceThank You Everyone!
Phyllis K | Overall ExperienceBest Uhaul experience and service ever! Brian, very professional and courteous.
Malik A | First ImpressionsGood Job
Roderick S | Overall ExperienceThe storage room entry sliding doors rarely worked it was an inconvenience for me for 7 months this would be my last time patronizing this business.
keisha b | Overall ExperienceThank you!!!
JOHN W | Overall ExperienceMs Boone-Good was courteous and kind. She was attentive. Yes I recommend her to anyone.
PATRICIA M | First ImpressionsThe staff was fantastic, super informative and very helpful.
staci l | Overall ExperienceEverything was fine
gary m | Overall ExperienceMy unit does not have working lights. I completed to the front desk and got no help. I also emailed the general manager and she has not responded.
Timothy M | Online Move InThe Front desk person was very helpful with my erroneous phone completion. So she help me and thank you again.
habakkuk j | First Impressionsstaff was pleasant, professional, informative and competent. Very welcoming---
Harry K | First ImpressionsVery good customer service
andre b | First ImpressionsAngela, Brian and I think Frank was absolutely excellent. Best service ever.Store 48219.
DASHAWN V | First ImpressionsThere was a little confusion on the credit card situation. By the time I park the truck and came inside to change cards they had already built the original card. And I told them beforehand I would be bringing in the business credit card
James S | First ImpressionsVery easy self store system to use. Great access. Very clean and well lit.
Dana K | First ImpressionsThe rep who assigned my storage was fantastic!
isaac h | First ImpressionsNice ladies on registers. Not enough employees through out. No place to put trash.
Sharon M | Overall ExperienceI appreciated the storage unit, cleaned of the facility. This particular location has the most unpleasant, uneducated in customer service skills dealing directly with a customer I have ever experienced from U-Haul. The midage female that works in customer service has been rude and displayed very Lazy and no concern for customer care one too many times for me, she was the reason for my departure and the reason I will let others know that location don't show kindness towards their customers, not only have she show nasty disposition towards me, but I have heard others told about her Ghetto character and yet she still remain working at U-Haul and I'm sure you know who she is!!! So do you really care about the customer care or is this just routine rating? The location in Redford has Outstanding customer service and they were all young men!!! I would like to think a female would care more about how she come across but not so@ U-Haul on Telegraph between 7and 8ml
ANITA R | Overall ExperienceStaff was wonderful manager Angie is wonderful
KIMBERLY Y | Overall ExperienceVery helpful staff!
Eugene P | Overall ExperienceAngela the manager is the greatest asset to the uhaul organization and she has trained and maintained a great crew of workers as well and i will highly recommend them to any establishment not only in the inner city but worldwide and considering i previously own 2 prominent businesses myself she has taught a lot that i have taken in and it has increased my revenue in great numbers 👌
eugene t | Overall ExperienceA very pleasant experience
THADDEUS S | Overall ExperienceThe lady at the counter was very nice I feel like she went above and beyond for every customer that was in the store while I was visiting
SHAREE L | First ImpressionsEveryone was very polite, helpful, and patient I woul recommend this U-Haul facility. Thank you, for your help. Louise Dunn
Louise D | Overall ExperienceGreat customer service.
NEAL W | First Impressions0ne female employe was very rude and very rude very argument
frederick r | Overall ExperienceOne of the staff Luv Joy was great and helpful help me plan out my storage and truck rental and she also showed compassion during my stressful time.
Erika S | Overall ExperienceThe young lady who helped me was amazing! I've had a rough go of it the entire week U-Haul has messed up several orders and then I got a leaky truck and damaged property I was willing to give up on U-Haul. Then the young woman at this facility that waited on me changed my mind. She was phenomenal compassionate and extremely professional. In my mind she's due for a promotion a raise of bonus pat on the back all of that and more. She is by far the best representation of your company I have encountered in a long while. Do right by her or I will steal her from you for my company
Kathleen M | First ImpressionsI’ve already recommended you guys to my friends. Customer Service was beautiful, I didn’t get the young lady name but she was actually supposed to be off this day. I’m glad she was there.. I made reservations for a storage unit and a truck before I came in to the store. And the person over the phone booked me for storage unit there at telegraph and 8 mile but uhaul truck at another facility.... But this young lady made sure I could get everything I needed in one stop. I thank her because it was convenient for me. I applaud her customer Service and her kindness.. She did everything by herself with no one else there helping using two and three cash registers and six people in line.
Charmaine L | First ImpressionsMs. Angela is AWESOME very experience knowledgeable made me feel better about the choice I made with my storage.!
Iniece M | First ImpressionsI needed a quick fix for a storage need and U Haul did a great job for me. I was in in less than 15 minutes over the 4th of July weekend I was only there for a few days and would definitely use them again and recommend them highly.
Marco B | Overall ExperienceThank you for everything i appreciate you'll for have me for a customer
monica c | Overall ExperienceMy access card did not work. The sliding glass door did not open. We had to use small door. No cart available for smaller boxes. Uneccessary extra time to unload truck on the holiday.
Carrol G | First ImpressionsI did not understand the gate situation with the card but now I know very friendly people building is clean inside and out very nice place
Shawn J | First ImpressionsAshley was truly amazing Her professionalism was superb There was also an young lady at the front counter to whom assisted me as well, she truly is a result of excellent leadership led by Ashley I am moving from one state to another and I have lost my only child by way of a drunk driver.during this most horrific time its certainly very helpful to have a good experience of transitioning during this time The world needs more people like Ashley especially for customer service and leadership Thanks
TONYA T | First ImpressionsI was very disappointed with staff when the customer befor me wasgiven a month free with out renting a trailer until the next day# 1 I couldn't rent the trailer until the next day and I was denied the first months rent because I wasn't a female. Then they refused to except my payments via phone or set up a direct payment I couldn't get there and they sold my unit because they don't answer the phone and place you on hold for 45 minutes then you can't get ahold of them or tell you to hold and never come back on the phone or just plain hang up on you and never call you back !!! Please call me back at 248 8009829 to discuss I am very disappointed I lost several thousand in my tools and I am disabled 24 years now at 53 years old they took my extra money I once lived on away disrespected me because I am not black that is racist towards me from day one the couldn't show me where my unit was when I rented my unit They were closing and refused to allow me to view it before they closed so I actually did not get the unit until the next day either
john p | Overall ExperienceVery professional’, helpful and friendly. Great customer service.
Martha C | Overall ExperienceSo far, so good!
Marsha M | Online Move InEverything was !!
George M | Online Move InMy storage unit was very clean, so absolutely I would be a returning customer if need be.
Jocelyn C | Overall ExperienceOver charged. No pro rated refund. Paid storage a month in advance no refund. Had trouble opening doors to access storage unit at 12 noon. Alarm kept sounding. I want my $133 returned to my account. Unprofessional location in zip code 48219 with Angela as the manager.
LaTrece C | Overall ExperienceNot my unit
GEORGE K | Overall ExperienceI do not recommend Uhaul at 48219. Poor business practices. Poor communication. Inconsistent information. Over billed. Storage hours not accessible and not accurate. I will not recommend this facility to anyone. Terrible customer service. Manager is not truthful nor transparent. . As of today I have not been contacted about over billing discrepancies.
LaTrece C | First ImpressionsThe manager and staff were very helpful and did everything possible to help me to understand the policies of U-haul, because I haven’t ever had a storage unit before. Thank you!
MICHELLE V | Overall ExperienceThe facility itself was very clean it was very accessible but a couple of your workers the females are very unprofessional should have your very disrespectful
Rozilyn B | Overall ExperienceThe customer service was great...
Brian R | Overall ExperienceAngela is so nice and her staff are very helpful. Every time I came in, I felt like I was with family, Keep up the good work. I’m very proud of Angela, having a Black woman running things is Awesome. She has a great Spirit.😀
tykesha h | Overall ExperienceAshley was patient and helped a lot she allowed me to view the unit before purchase , explained thoroughly the process
chieaka w | First ImpressionsThere was some communications problems ! Between me and the office staff but it was work out !!. Thank you !
WANDA H | First ImpressionsI would recommend this to everyone who needs a storage facility I love they staff members they are so nice and polite.
Louise M | First Impressions1. Wish the cost was lower. 2. Resent having to BUY that awkward, difficult to use lock. I tried to sell it back to them but was told they have hundreds of them. 3. They sold new for $10.00 lower the cost & make them An Option to purchase!
Deborah S | Overall ExperienceAshley and Angie were wonderful! Excellent service ⭐️⭐️⭐️⭐️⭐️
TANIEL S | First ImpressionsI’m not pleased at all and will never get a storage through U-Haul again. I was moved out of my storage unit before I could ask any questions. It was the day after Christmas when I was moved out of my storage unit, The office was closed on Christmas when I purchased my unit and I had questions before I moved in it. When I called up to the office I was rudely advised that if I didn’t come put my lock on my unit they will close it out. I also advised the lady over the phone that I purchased the unit on Christmas and had questions before I moved in but I couldn’t ask them because they had already moved me out. I was proceeded to be put on hold for over an hour. I went into the office to find out why I was moved out my storage unit they told me they didn’t have a reason in the box and they I would have to get a whole new storage unit and pay for insurance again, so I asked for my money back and I was told they didn’t do refunds and that I would have to call corporate. I called customer service and they told me that, that information was wrong and they are able to give a refund but by the store manager. She tried to contact the store and nobody answered the phone I had to walk in for her to speak to the employees that were scheduled. They told me she would give me a call within three days and I received a call on Monday regarding my refund. I spoke to the manager and gave her the information. I still haven’t received my refund and I know with the card I used a refund should not take this long due to it not being a major bank.
Krista A | Online Move InThanks again
monica c | First ImpressionsAshley was great with communication and customer service. The staff was professional!
eugene h | Overall ExperienceExcellent
carol g | Overall ExperienceThanks for providing exceptional customer service.
Sandra B | Overall ExperienceExcellent staff from phone to in person, beginning to end! My expectations was over exceeded with excellence!!!
Rekina J | Overall ExperienceEverything was excellent!
Amir H | Overall ExperienceI submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.
Chalcee N | Overall ExperienceI rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!
Toya B | Overall ExperienceAwesome service and kind professionalism
Amir H | First ImpressionsClarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.
Stephen G | Overall ExperienceMade reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.
LATANYA J | Overall ExperienceConnie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.
Eric E | First ImpressionsI didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.
Jason O | Overall ExperienceThis storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.
Nancy F | Overall ExperienceGreat staff
JOE H | First ImpressionsJust waiting on the extra money to get back on my card was told it should automatically put back on
tanicqua n | First ImpressionsMy expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's Services
Berlinda G | Overall ExperienceI did my move out online and it was “pending approval” for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.
Bailee C | Overall ExperienceThank you for your discount rate, provided for renting your storage locker
janice c | First ImpressionsThe entire establishment is GHETTO and UNORGANIZED.
Dejanique A | First ImpressionsVery impress with the cleanliness of the storage area, Great customer service
ANITA R | First ImpressionsI was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.
Kingsley E | Overall ExperienceThe staff seemed a bit confused during checkout. Many staff didn’t have on mask.
Kabrielle B | First ImpressionsThe process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.
Earthel P | Overall ExperienceGreat location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn’t reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.
Erin G | Overall ExperienceStaff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.
taisha t | First ImpressionsEverything went well.
Edith H | First ImpressionsThe pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!
Darius D | First ImpressionsVery nice people
haley J | First ImpressionsEvery employee was helpful and professional. The facility always smell really good and was very clean.
Sheronda S | Overall ExperienceGood customer service
Jason G | First ImpressionsGreat place! I had no issues
ANGEL W | Overall ExperienceGreat place to store
amethyst c | Overall ExperienceExcellent service, clean, well-maintained facility
Sean B | First ImpressionsHelpful and courteous
Alexandria F | Overall ExperienceN/A
Ronald s | Overall ExperienceExcellent service
LaRondo T | First ImpressionsWe were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.
Dionne F | First ImpressionsThank u
VeRONICA W | Overall ExperienceVery nice and efficient people.
ALEATHEA T | First ImpressionsGreat service fast and efficient and I got a great deal on my storage.
Martez C | First ImpressionsThe telegraph location overcharged me about 700 miles I will not recommend this location to anyone
amethyst c | Overall ExperienceClean facility, great customer service
jasmanika t | First ImpressionsVery patient
TRACY R | First ImpressionsVery good teamwork
Clarence V | First ImpressionsI would like to come again only if I really had too
Tawana H | Overall ExperienceDwayne is outstanding and his staff very clean office
theresa t | First ImpressionsI had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.
patricia d | Overall ExperienceCustomer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.
ASIA W | First ImpressionsExcellent service
Andre F | First Impressionslittle bit of a wait
Rachel B | First ImpressionsGreat customer service very friendly
vincent j | Overall ExperienceNo comments
sharol w | Overall ExperienceGreat support staff and the facility was clean with a tooth brush, LOL,.
David M | Overall ExperienceCustomer service was over the top wonderful, the young lady that helped me was truly phenomenal.
Emma H | First ImpressionsThe staff was so friendly and professional. I am very pleased with my service!
Lauren G | First ImpressionsGreat friendly service
Michael H | Overall Experiencestaff was very helpful the manager Clarence was awesome
james g | Overall ExperienceEveryone was professional in their area of operation.
patricia f | First ImpressionsI made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.
amethyst c | First ImpressionsIf need I would use again
andre b | Overall ExperienceCustomer service was awesome
damita b | First ImpressionsAll good
darnell j | Overall ExperienceEverything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!
donna c | Overall ExperienceThe Unit was clean and the facility was well maintained
latonya t | Overall ExperienceThank y’all for awesome experience.
VeRONICA W | Overall ExperienceClean facility. Easy to get into with ample parking.
Jonathan P | Overall ExperienceWill recommend this location and will use again. Very well kept bldg.
antoinette G | Overall ExperienceThe grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.
Sam S | First ImpressionsAfter hours door code for storage unit did not work. Kureg coffee maker did not work
brian m | Overall ExperienceVery nice and clean facility, The manger Dawayne is Outstanding
theresa t | Overall ExperienceThis facility is the best compared to other facilities.
roslind d | Overall ExperienceEasy way to get to storage area.
yvette d | First ImpressionsThe service was great
darrel b | Overall ExperienceJust to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M
Toni M | First ImpressionsNone
Timothy L | Overall ExperienceNice storage facility.
Neiman L | Overall ExperienceThank you for the experience
Veronda G | Overall ExperienceI had a positive experience
Clifette J | First ImpressionsN/A
Linda G | Overall ExperienceFriendly n quick staff. Service was great
Ashley g | First ImpressionsIt was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.
JT H | Overall ExperienceClean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.
LaTrece C | First ImpressionsJohn was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.
Tiffany T | First ImpressionsI really liked your storage facility will use it again in the future
Gerald A | Overall ExperienceThey did ok
oliviA e | Overall ExperienceGood
oliviA e | First ImpressionsThe people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.
roslind d | First ImpressionsYour customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele
Michele M | Overall ExperienceAwesome Customer Service!!
marcia t | Overall ExperienceManagement & Employees were very helpful
Alonna H | Overall ExperienceI ended up at this center because of service issues at the center just down the road. This crew was excellent!
Kristie I | First ImpressionsThe ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend
Louise D | First ImpressionsI will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT
ERICA T | Overall ExperienceStaff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location
Shamonik W | Overall ExperienceGreat customer service!
ANGEL W | First ImpressionsGreat
deshone w | Overall ExperienceYou. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much
Juanita h | First ImpressionsExcellent service. Thank you.
VeRONICA W | Overall ExperienceVery helpful and polite staffing
claire g | Overall ExperienceI moved out of unit 11/17/18
angela k | Overall ExperienceReserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.
Kimberly B | Reservationvery impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.
antoinette G | ReservationGreat people working there.
Jedadiah H | Overall ExperienceThanks
ANGTOINLINA L | Overall ExperienceCan the price come down a little?
Anthony T | Overall ExperienceU-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.
shirley j | Overall ExperienceThe manager was very nice and pleasant while getting me registered. The storage is clean.
Damali M | ReservationFacility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.
kimberly p | Overall ExperienceThe gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.
elizabeth g | ReservationEveryone at this location was very nice and helpful.
Shaunte' B | ReservationThank you
Lisa F | Overall Experience8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.
Nicole J | Overall ExperienceYou had the size storage I needed, on the day I needed it.❤️
TAMI P | Reservation*
woodrina r | Overall ExperienceRonnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand
joycelyn m | Overall ExperienceI had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.
Michael M | Overall ExperienceI had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!
Derocha C | Overall ExperienceThe rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.
Greggory B | Overall ExperienceWhen it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it
Christine J | Overall ExperienceEverything was great!
monique m | Overall ExperienceMy only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure
Steven D | Overall Experience