Customer Reviews for U-Haul Moving & Storage of New Rochelle

Rating:

5.0

The team at this New Rochelle location has been top tired since I first met them. Their customer service is always outstanding. This is why I often refer people to do business with them. Also, the facility is always clean and whenever I have needed to use any of the bathrooms, they have been clean which gives a different level of comfort. They get an overall 10 out of 10 from me, I’m thankful for their professionalism and their kindness.

Rating:

5.0

Sin comentarios..todo esta muy bien para mi gusto..

Rating:

5.0

My moving experience was excellent. Thank you for your staff and all your help.

Rating:

5.0

Very very good customer service.

Rating:

5.0

Bruce was very helpful when I arrived to U-haul. Customer assistance at this location was very good, glad I came to New Rochelle for my storage needs.

Rating:

5.0

The guys that work there are very nic

Rating:

5.0

Nothing.

Rating:

2.0

have more staff. it takes literally 1/2 hour just to pick up the truck

Rating:

4.0

Head guy was GREAT!

Rating:

5.0

The manager was very helpful there was some confusion the day prior but he made sure that we were able to get what was needed and it was done in a timely manner. He made it very smooth to change my drop-off location which was very helpful and allowed me to get things done in time. I appreciate the kindness and understanding, I would recommend this location to other people.

Rating:

5.0

Pricey.

Rating:

4.0

Customer rep was great. However, very difficult to do the online check in there when the cellular service barely worked. in the store. Maybe add a WiFi connection.

Rating:

1.0

I had reserved a van online Monday where it asked for my drivers license and credit card information and received a reservation number for 10:00am pick up. Upon my arrival the women who gives out keys informed me that I would have to repeat the same steps I had done online Monday. It took around to 25 to 30 minutes to get key. The women was getting angry because I did not know how to properly work the app on my phone. She needs better customer service experience working with people unaware of how the process works. She kept saying "Look at the paper on the wall" and tapping her thighs.

Rating:

5.0

Gracias

Rating:

5.0

Have more helpful customer service at location. Clerk could not be bothered to help with rental process.

Rating:

4.0

Greater user friendliness/experience as it relates to mobile pick up.. directions are vague from the start.

Rating:

5.0

Great customer service

Rating:

5.0

Should not be renting a vehicle with a cracked windshield.

Rating:

5.0

People are really nice and helpful, only down side is that I wasn’t notified of buying the cables for the trailer and brakes and this and that I ended up buying like 30 bucks worth of stuff I don’t mind but I wasn’t notified and I was in rush to leave and I had to go back inside and pay 3 more times wich was annoying but yeah otherwise good dude that was there and lady at the front desk

Rating:

5.0

The location was organized, clean and efficient. Both employees were smart, professional and friendly. They explained policies clearly and demonstrated equipment in a way that was easy to understand. Pleasantly surprised by the entire experience. 10/10 would recommend.

Rating:

4.0

GOOD CUSTOMER SERVICES

Rating:

4.0

I must say the equipment was super clean. I was impressed. I was also impressed with the process. One suggestion I have is that I felt like asking to put someone else name and phone number is infringing on someone’s privacy. While I am using the app in the store an employee should be able to verify the identity of the person making the reservation. Other than that, excellent process from start to finish.

Rating:

1.0

Bald tires Bad Brakes Dirt Bad alignment

Rating:

5.0

Jahrid was wildly helpful. Perfect employee. Pay them more.

Rating:

1.0

No one knew how to address any of my concerns!!! NEVER again!!!

Rating:

5.0

It's good the way it is

Rating:

5.0

good service.hel0ful staff. hassle free transaction

Rating:

5.0

I did not like the app experience. There were three people working in the front desk, and I wasted time figuring out the app and even after I needed help to get things going. The same happened at the time of return. The app option is not good for me. Too complicated.

Rating:

5.0

Very helpful everything was smooth from booking to hooking it up nice and friendly workers both Yonkers and new Rochelle location

Rating:

3.0

No friendly crew not good service

Rating:

5.0

Did not bring my EZ pass. They have one way charge to New York City tribal bridge. Please charge my credit card.

Rating:

5.0

Courteous and efficient U-Haul representatives on site — great experience indeed!

Rating:

5.0

Anything because everything was parfait

Rating:

1.0

Rudeness ,no greeting ..it was straight use the app. ! A simple hello goes along way. I can say this will be my last time here.

Rating:

5.0

Very pleased

Rating:

1.0

UHAL IS NOT DEPENDABLE, POOR SERVICE , CHARGE CUSTOMERS MORE TO RENT . I WAS ACCUSED OF NOT RETURNNG HAND TRUCK . THEY TOOK MORE MONEY AND REFUSED A REFUND , THEY HAVE DOUND A LEGAL WAY TO STEAL.

Rating:

3.0

The people behind the counter are lazy and unhelpful.

Rating:

3.0

1. Please improve customer service by providing customer service training for U-Haul staff. 2. The app needs improvement on user experience and customer chat options needs improvement. 3. After hours services for truck pickup can be improved.

Rating:

5.0

Nothing it was great

Rating:

2.0

It charge from mileage is ridiculous. Your insurance charges also outrageous and do not give a full amount of good coverage.

Rating:

3.0

The first vehicle I was given had no brake lights. I was lucky enough to realize this before leaving otherwise this could been a very serious issue once I got on the road. This is the second time I had an issue with the online rental at the facility.

Rating:

3.0

Truck windshield was full of snow Is it the customer responsibility to have equipment ready for rental purposes?

Rating:

3.0

I interacted with a number of people at the site. Some were good, some were terrible. While driving, the Service Tire Monitor System light came on. I went back to the location where they attributed the light to cold weather....but they would not provide any mileage relief since I had to drive the van back for their review. Second, they provided a van with less than a full tank of gas. It's impossible to return the vehicle with the same amount of gas so they "win" there too. I generally found them to be not very customer friendly.

Rating:

1.0

When you make a reservation the truck should be available and not at a location closed due to bad weather when it is 50° and sunny i also shouldn’t be charged or have customer service update my reservation to truck i dont want then be charged for it a $1000 for a rental is insane

Rating:

5.0

Nothing really... Keep up the great work!!!

Rating:

1.0

This guy needs customers service training. They prefer to stay on their personal phone than the business itself

Rating:

5.0

The Staff was very helpful during my move.

Rating:

5.0

The service center was extremely helpful. It would've been nice if the app had been working but fortunately I was in and out quickly.

Rating:

5.0

Was very helpful and professional. I will gladly recommend anyone there.

Rating:

5.0

Good

Rating:

5.0

A little cheaper always helps but otherwise all good!

Rating:

3.0

Staff was hot or miss with friendliness. It was a good price when I started but the increases got out of control. There has to be more done with pest control, it was absolutely DISGUSTING when I cleaned my unit out! There were dead mice, the amount of mice and rat dropping were astonishing. Rats ate through my clothes, and many things were ruined due to the lack of climate control.

Rating:

2.0

First person sent me perfunctorily to the app, which is slow and tedious. Other people at the location were very helpful with directions and the procedures.

Rating:

4.0

No “welcome to u-haul” by employee

Rating:

3.0

We placed an order for a Mount Vernon pick up which was cancelled by U-Haul because the location was closed. We have a small business and the delay impacted our bottom line. We explained to his to the staff in New Rochelle and we still had to do a new reservation instead of finding a way to transfer the one we had. The place was busy and about to close but there was as little help from the staff. While the fine was fine, it was extremely bad weather that evening and the van needed new windshield wipers.

Rating:

5.0

Great Team in New Rochelle (125 Bechwood) very polite and helpful.

Rating:

4.0

New online check in procedure being processed 90% by customer is not efficient.

Rating:

1.0

Worst customer service experience Charged me for a dolly and never received

Rating:

4.0

The only thing wrong with storage space was the price kept going up like every eight months not good And another thing trying to get into the garages to get access to your storage. There were always U-Haul blocking or somebody’s blocking trailers not good. As far as the place being kept clean and neat, superb excellent

Rating:

4.0

What they can do is have staff to help with the rental process. During the time I was there, adults arrived who do not have much experience with telephones and it is difficult to do the process online and the workers there do not help you by explaining how to do it.

Rating:

5.0

Nice facility and helpful staff

Rating:

5.0

Friendly service, in one day trailer was ready for pickup

Rating:

4.0

I order my rental for a different location and at the last moment was change to a different location the person I spoke to was really not nice and I told them about my 50 guaranty and he just ignored my request

Rating:

3.0

Employees need to Stop telling customers that they are off the clock, when they are the only one in sight to assist them.

Rating:

1.0

First: All customer service representative at this location should be fired. They show no interest in help out, they are lazy, rude, and act like you are bothering them. Location is somewhat organized. The equipments need to be revised, I recently rent one car dolly, travelled all the way to M.A to find out I could not use the equipment due to poor condition, straps falling apart, lights not working, hardware for chains missing hooks. This location in New Rochelle needs a total evaluation as far as manager and workers goes.

Rating:

1.0

Once a customer give you their credit card number for purchase and you take it upon yourself to take money out from their card without calling the customer that's stealing to me. Never again will I use U Haul using my credit card.

Rating:

5.0

Everything was fantastic and if I ever need a locker I’d come back again, thank you to your professional staff and excellent facility

Rating:

4.0

I was hoping the hours of operations were a bit longer and open a bit earlier. Maybe open at 5am, for those who work very early and close at 11pm

Rating:

5.0

The person that help me was the best.

Rating:

5.0

When I first got there, I was slightly annoyed. I was going through a moving process and it was raining cats and dogs. Ms.Gordon at the Beechwood location in New Rochelle New York was very nice and pleasant. She changed my mood. She was polite and calm. Even though it started to get a little crowded, She made sure she finished up with me Explaining everything about the storage and the U-Haul before moving onto the next customer that’s customer service at its best 👍🏾

Rating:

5.0

Had a great experience at the Uhaul facility in New Rochelle. Had all my questions answered and received great customer service.

Rating:

5.0

thank you

Rating:

3.0

The manager at newrochelle was very understanding in the miss communication of my reservation that Customer service stated but other than that Customer service should get service correct

Rating:

5.0

I was really glad with the U Haul storage, i would gladly recommend it .

Rating:

5.0

Ms. Gordon was incredibly helpful!

Rating:

5.0

checking in was was easy.the place is very conenient for me. I greatly appreciated the staff who helped me getting situated

Rating:

1.0

Jason from Middletown Nj. And JARED FROM New Rochelle was AWESOME!!! Thank yous 10 stars!!!

Rating:

5.0

Staff was friendly and helpful

Rating:

5.0

Everything is so easy thank you

Rating:

5.0

All was fine.

Rating:

4.0

Ventura is very helpful.

Rating:

4.0

Very accommodating

Rating:

5.0

OMG. The attendant Jerry is the best. I loved be helped by him. Thanks Jerry. I give him 5 stars.

Rating:

5.0

Staff are helpful and very helpful BUT it’s getting too expensive

Rating:

5.0

The entire staff was very helpful

Rating:

5.0

seamless move-in. loved the courtesy cart to make it even easier. have to admit it was alittle spooky as it felt like I might be the first person to move into the new section of your facility.

Rating:

5.0

Excellent!!

Rating:

5.0

It was raining, so the covered parking access was great.

Rating:

5.0

Excellent experience.looking forward to using your services. Soon

Rating:

4.0

The light in front of my storage unit was out, for at least 6 months. (It was out when Ieft).

Rating:

5.0

I Really Appreciate THE WHOLE TEAM THANKS Mr. VENTURA YOU’VE BEEN A PLEASURE DOING BUSINESS WITH greatly appreciate your locations efforts and professionalism YOU GUYS TOTALLY ROCK!! My deepest gratitude 🙏. Peace and love to you all!

Rating:

5.0

My code didn’t work the first day and the manager allowed me to use his until mine was input into the systems. THAT is great customer service!

Rating:

5.0

Very happy with the whole process!

Rating:

5.0

It was as easy a 1 2 3 .thank you

Rating:

4.0

Courteous and friendly staff and very secure feeling environment

Rating:

5.0

It’s sad for me to have left this storage unit. As it turns out I needed more space but this facility did not have availability for a bigger unit therefore I had no choice but to leave. The staff was more than accommodating and I would recommend this unit to anyone that needs one. Thank you for all the great service.

Rating:

5.0

This U-Haul location provided the best customer service I've experienced in the two plus years that I've been a customer!!! The manager and his staff were friendly, patient, knowledgeable and very accommodating during my move in. I would highly recommend U-Haul of New Rochelle for your moving and storage needs.

Rating:

3.0

I was disappointed that the location was not climate-controlled, and also that each storage. unit was not lighted individually. There weren't any trash receptacles located nearby, either.

Rating:

1.0

Was ending my time with hail When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office

Rating:

5.0

I like servis

Rating:

4.0

I managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!

Rating:

5.0

Everything was perfect 👍 thanks for you business and for all the workers

Rating:

5.0

Prices for the units keep going up not good

Rating:

3.0

The price kept changing going up.

Rating:

5.0

Very very good service

Rating:

5.0

N/A

Rating:

5.0

Staff was great everything was good

Rating:

5.0

All staff are pleasantly professional and helpful, always going above and beyond call of duty

Rating:

5.0

The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks

Rating:

5.0

Easy, clean, helpful staff. Great place!

Rating:

5.0

Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura

Rating:

5.0

Polite, friendly and helpful! One small glitch that was resolved with one phone call. Highly recommend!!

Rating:

5.0

Choose what I need for my stuff

Rating:

5.0

Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!

Rating:

1.0

I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.

Rating:

4.0

Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).

Rating:

5.0

Everything was flawless during the course of my contract. I would definitely use the service again.

Rating:

5.0

The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Thank you.

Rating:

5.0

Always clean and the workers are very nice and helpful!!!

Rating:

5.0

After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless

Rating:

4.0

The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.

Rating:

5.0

Thank you for your service.

Rating:

5.0

The person that helped me was outstanding and very informative.

Rating:

5.0

I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.

Rating:

5.0

The staff was fantastic!

Rating:

3.0

You send out way too many emails

Rating:

5.0

With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.

Rating:

5.0

NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well

Rating:

5.0

Muy buena atención

Rating:

5.0

I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I’ve also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

Rating:

5.0

The manager and staff was exceptional and went over and beyond.

Rating:

5.0

I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

Rating:

5.0

Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

Rating:

3.0

Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Rating:

5.0

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

Rating:

5.0

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

Rating:

5.0

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

Rating:

5.0

Giselle was probably the best customer service staffer I’ve worked with. She was fantastic and a talented multitasker.

Rating:

5.0

Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Rating:

5.0

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Thank you.

Rating:

5.0

Staff is very helpful and courteous.

Rating:

3.0

My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Rating:

4.0

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can’t spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Rating:

5.0

Excelente

Rating:

5.0

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Rating:

5.0

Ventura and his staff were extra helpful

Rating:

5.0

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Rating:

5.0

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

Rating:

5.0

Fantastic customer service!!!!!

Rating:

4.0

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

Rating:

5.0

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

Rating:

5.0

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

Rating:

5.0

Ventura was very helpful and courteous!

Rating:

5.0

friendly staff

Rating:

5.0

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

Rating:

3.0

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a “handicapped” unit with just a regular 36” door not a roll up “garage door” type. Made for storing items very difficult.

Rating:

5.0

Ventura was very courteous

Rating:

5.0

Great service

Rating:

5.0

Very nice rental truck and friendly people working there

Rating:

5.0

Exceptional

Rating:

5.0

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Rating:

4.0

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Rating:

5.0

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Rating:

5.0

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Rating:

5.0

.

Rating:

4.0

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Rating:

5.0

Excellent

Rating:

5.0

Storage facility is clean and secured

Rating:

5.0

Great staff of people working there.

Rating:

5.0

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Rating:

5.0

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Rating:

5.0

Lovely representative, very helpful and informative.

Rating:

5.0

I was treated excellent by the girls they did a great job informing me of all my options.

Rating:

5.0

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!

Rating:

4.0

Good service, great help

Rating:

5.0

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Rating:

5.0

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

Rating:

5.0

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

Rating:

5.0

Awesome team and facility! I would recommend!

Rating:

5.0

Manager was great

Rating:

5.0

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Rating:

5.0

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Rating:

5.0

First time I used a storage facility, It was very good and hassle free !

Rating:

5.0

Helpful associates .

Rating:

5.0

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

Rating:

5.0

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

Rating:

5.0

Good service

Rating:

5.0

Fantastic team at Uhaul New Rochelle and a great team leader.

Rating:

5.0

I was extrememly happy with the Uhaul service

Rating:

5.0

Everyone I spoke to at this location was very nice and helpful.

Rating:

5.0

The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.