Super convenient! Mobile transition was easier than I thought too!
Rhevany KCustomer Reviews for U-Haul Moving & Storage of New Windsor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve staffing
henry lGreat experience. Will always be a customer to this location
Olennia WThe New Windsor location was over 30 minutes late opening on the morning of my reservation causing me to be delayed.
Percy CThe store open 30 minutes late no one even apologized. The employee was rude and didn’t seem to care very much when I went to drop off the equipment again no one was there at the drop off location. I did go inside and someone just asked me to disconnect it and leave it. She was helpful, but I have to say the place is very disorganized and poorly run. I would not go back.
Carl GI was forced to take safe move insurance told it was mandatory for this location which was a lie as i asked u haul afterward will file compliant with BBB
William BNada, son totalmente increíble.
OSMAN Mvery good thx
AHMED HThank you
Nigel PGreat customer service
Leif HService was excellent during the uhaul pickup and return.
Mark HNothing.
Shelly BStaff was very friendly
Aldric CStaff, professional and very pleasant.
JAMES ANothing!! Literally the best uhaul in the country!
Maximillian Swalk the customer to the rental. she handed me the keys and told me what row it was in. I had to go back in with questions 3 times. Then she was busy with another customer so I had to wait.
Olennia WOkay customer service
badigue aSuper friendly and helpful staff makes for an overall great experience. Micha is the best. She's a keeper!!
rowland tAbsolutely love this uhaul location and the staff!! They always have all the equipment i need and they are super friendly!!!
M SGreat staff!
Katherine PTOS bien
WALTER BService from beginning to end was exceptional!
Anastasia LThe woman I spoke to on the phone was a gem. The woman I encountered when I got to the store was also a gem. I didn't have any encounter with anybody else but when I returned the equipment I unloaded it myself and put it in its parking spot before anybody got to me. My only complaint is that I wasn't able to drop it off locally to my house rather than having to return it and make another round trip. Are there than that the two ladies I dealt with towere fantastic
Noel SThe location was clean, though there is a lot in a small space. The staff member who helped us was knowledgeable and engaged but played loud music on a personal device throughout our interaction.
Colin OThe people was very friendly very professional will continue do business again
Shaul VThis particular truck was very noisy, rattle a lot. starter stuck like holding the key after starting.
Michael COne person was working caused delayed.
Nabil KBad wipers and dirty windshield made for dangerous night time driving in the rain. Mirror did not stay in place. Tie downs in back not fully attached.
Rowland TEverything went smoothly. There is a limited area for the returned rentals to queue and I had to circle around a back access road as the entrance was blocked. This was prior to opening time and the backup was cleared after opening time.
Lance HMe encanta el servicio de U-Haul se los recomiendo y muy facilito de usar
wilman tExcellent customer service and overall experience
Christopher CNothing
PENNY MMy reservation was handled promptly and courteously. The truck was ready to go and did the job.
Lance HWhile our customer service representative was overwhelmed and extremely busy, he kept his cool and remained calm. I suggest having an additional employee on duty on the weekends.
Cheryl CThey wanted me to park the trailer to a location and I found that to be more compromising so I denied the request. Other than that it was a quick drop off and good quality customer service.
Andres EAttendant was pleasant and helpful and competent. Trailer was nice and in good shape.
Brian EI got moved i did not think it would happen
David HOMG THE STAFF IF MAGNIFICENT!!!!!!!!!!
KELSON AKind, great attitudes and efficient
Katherine MStaff was helpful, even witb a power outage in area. I do recommend them.
Brian FGreat service at this location easy check out truck are working great and checking in was fast and easy. Thank you!
GEOFFREY AThe best costumer service. Very friendly and fast service.. the afternoon lady is so sweet and very nice..
Isaac GMiss Ortiz is wonderful!! Each time we go to her location, she is ready, willing, and able to serve us with a smile. In addition, she gets you in and out. We always look forward to dealing with her. Thanks, U-Haul, for hiring such a great person.
Justine CWell, basically, I tried one and when I had to return it I left it in another store, but I asked the workers there if there would be no problem or extra charge for leaving it there, to which they said no, after half an hour they charged me almost 259 dollars for leaving it wrong, if they had told me that they did charge for leaving it at another location I would have returned it to where I picked it up, but no one explained or told me how it worked
Anthony LAwesome experience
Edward SIt said that you forget to mention to customers that if they do want a one-way rental for two days and they return it within 24 hours ha ha so bad you’re not gonna get any money refunded to you. Where is that information on any of the documents that U-Haul gives a customer? Please let me know where that states at.
Christine SMicha was beyond helpful! She deserves a big raise in my opinion!!
JEREMY WVery Professional
Trust MGreat help at pick up.
Kenneth MMicha is a fantastic manager. Every time I'm at this location she delivers great customer service.
MIGUEL GSelf check in is clunky at best
John OCourteous and well informed
FRANK CThank you amazing service
Michael RThe only problem was it was too big and it had 144500 miles which made me nervous and they charged me 41 dollars to go 10 miles
Margaret VWas NOT told the truck had to be picked up at a different location. If you rent a truck and trailer from a location, it should all be at that location.
Todd CThe truck was not ready for pickup as requested. The TPS monitor wasn't working and that delayed my departure as well.
eileen MI was charged extra for dropping the truck off the night before I was supposed to bring it back. I initially paid to have the truck for 24 hours and I only had it for about 7.
SHAMARVA JBest Uhaul location I have used
William CPleasant employees easy in and out
KEVIN BAlthough our service rep C was extremely helpful, there were too many issues with picking up the vehicle. 1. We went to get our assigned vehicle and there was another truck in front of us boxing us in. 2. Went back inside, was given the new vehicle and went to check in and couldn't because the old vehicle was still registered on app and license plate didn't match. Finally skipped that step and just took pics on my phone. 3. Was told gas was at a quarter tank when returned it it was a little over quarter tank and was charged for gas. Very frustrated with experience and it was not smooth at all.
Lori BBack of the truck smell like fish, and blankets too. When I picked it up the back door was opened.
Richard CKeep up best
Derick WNice good
Shabbir A