Customer Reviews for U-Haul Moving & Storage of Waukesha

Rating:

5.0

Seth and Melissa were both excellent and very professional. The only complaint is that this morning I tripped over a black pallet near the front entrance and slammed into the floor, causing injury to my right wrist and hand.

Rating:

5.0

Michelle the GM did a tremendous job helping me..great customer service

Rating:

5.0

Friendly and easy!

Rating:

1.0

Upon arrival, the manager as the only one working, was helping two other customers. Her attitude towards them was less than cheerful and somewhat rude. We waited to be helped and then got everything situated and paid for. She kept pushing storage and how lonely she is there. She handed our paperwork and told us which truck was ours and that was it. My dad and I did a walk around noting all the spots with an X. That meant previous damage. We were not walked out or around with, nor was it explained that we had to use a text link to walk around the truck to mark damage. Upon return, everything was good according to them and they closed it out and processed my total. Then almost an hour later, they opened it back up and added damage charges to my contract. No pictures, just added the damage and charged me for almost $300 worth. I called as soon as I was aware angry because there was no damage. They claimed we hit an overhang when the drive is a straight shot in the clearing and you do not go under anything at all, not even to load/unload. The manager I spoke with, Michelle, was very rude and yelled at me over the phone making it clear she believed I was at fault and the Damage Waiver I purchased wasn't even considered because she called it "negligence" so it will not cover what she deems damage from us. We didn't damage the vehicle, and yet even with their purchased protections, she is still going to stick you with the bill for ANY damage she can find on the vehicle. She will find a way to make sure you aren't "protected" via her say of what happened. We spoke with someone else through U-Haul who was able to support us and ensure the claim was contested and apologized repeatedly for how unprofessional and rude the manager treated us. The charges were shown to be reversed for the damage AND the additional charge that occurred from them closing the contract a second time therefore a second rental payment. Everything with this experience was poor and frustrating. The manager lacks customer service skills and is challenging even after I was helped through U-Haul. She emailed even after it was contested to ensure me she was going to charge me and her evaluation of the damages stands. Given what another customer reviewed with their experience, she's fraudulently seeking to charge her customers. Maybe she's so lonely as she stated and unhappy that this is what she feeds off of. Highly inappropriate in management to behave in such a manner. We will never be renting through U-Haul again. Rent through Enterprise. They care about their customers.

Rating:

2.0

The associate on duty was not at the location when I went to retrieve or return my rental. We had to wait 15-20 minutes for her to get back to Uhaul to open the door and help us. She judged me and made me feel uncomfortable by assuming I wasn't using the rental for a move. When we ran into an issue because the website's info was misleading and I had some misunderstandings, she made the situation alot more difficult instead of just helping me with a better solution. I was already going through a stressful situation and she made me day 10 times worse. I returned the equipment early because I felt profiled and uncomfortable with even having the van. The lady insinuated that I was using the RENTAL van as a rental instead of for a move, then made me feel like she thought I wanted to run off with the van. So here you go, take the van back a few days early! I was blessed enough to receive help with MY MOVE from someone else and the use of their truck.

Rating:

4.0

Michelle is a great asset to this location, because of her I will return. Seth on the other hand, was not willing to help when it came to returning the truck that was rented. Even after being called & told I was coming to return it. When I arrived he wanted it done through the app rather than helping out. Terrible cell service at the location took 10 minutes just to get through page one of the app return process. It ended up freezing up & wasn’t able to upload photos or complete the return. Was frustrating & disappointing.

Rating:

5.0

Very helpful and excellent service. We are repeat customers and will definitely continue to use their service. I highly recommend this U-Haul location.

Rating:

5.0

Groovy

Rating:

5.0

No issues. Friendly service.

Rating:

3.0

Average b/c there was no parking available - really tight lot.

Rating:

2.0

I got the distinct impression that not having the U-Haul app on my phone was a profound imposition on the man working there. Rather than hand me the keys to the truck and doing a walk around with me, I was sent to a lock box with a combination to the lock. Had to wander around for a bit before I figured the truck I rented was in the front lot.

Rating:

5.0

I would recommend this location to everyone. Wonderful experience. Michelle was awesome. Very Very impressive

Rating:

5.0

Another great UHaul experience.

Rating:

5.0

Just wish it went past 7pm but besides that no issues at all.

Rating:

2.0

After doing the online rental and getting text notifications regarding the unit is ready and my lock is inside, I arrived to the unit with a full vehicle after office hours but before storage access hours closed. The code a received via text allowed me to get through the gate and locate my unit however the unit was locked and inaccessible. I needed to leave with a full car load as I was unable to use the unit. The following day I got a phone call that because it was an exterior unit I needed to stop in the office to obtain keys. Not convenient at all.

Rating:

5.0

The people helping me rent a haul were very lovely and kind. I was excited because I was moving into my first apartment today, and they shared that excitement with me. The new hire was very kind, and I can tell he will be great at this job. He was friendly and seemed eager to learn the ropes. Excellent customer service by all. THANK YOU.

Rating:

4.0

Michelle, the store manager was excellent- she was always willing to work with me- thanks Michelle, hope to stop by to say 'hi' , patti west

Rating:

5.0

Such a great safe facility, Michelle was awesome to work with!!!!

Rating:

5.0

Very good experience.

Rating:

4.0

Overall my experience was very good, but with one exception. This was my second time using a Uhaul moving truck within a month. The first time we did not have any issues, the second time, the truck we reserved was unavailable at our reserved time. I was able to get a truck 3.5 hours later. I questioned whether or not we would receive the $50 reservation guarantee since the truck I reserved was not there at the pre-determined time. I was brushed off by two different employees, and ultimately never received that for our inconvenience.

Rating:

2.0

I paid for two storage lockers on different occasions. I did not return keys to one of the empty units that I had rented until September 2. The other unit was full and when one of my representatives arrived to retrieve, the manager had one lock on that unit. This is not the last time you will be hearing from me. Thanks, Kathleen Flannery

Rating:

5.0

Michelle is the best!!!

Rating:

5.0

Your manager Michelle was extremely helpful every time we had a question or needed to rent equipment.

Rating:

5.0

The manager was so awesome very personable and helpful. Explained everything so clearly. Such a positive experience. The location is unbelievable clean. I will be returning for sure for my next truck rental or storage needs

Rating:

3.0

There was mice in the unit, and the trap that was in there did not help. While unpacking my things I had mice in my boxes.

Rating:

5.0

Hi All went very well. Both staff members that I worked with were very helpful at answering my questions. Both staff members were very friendly . Thanks Sharon

Rating:

5.0

She was great as I was scheduled to drop at another location, but this location is where I rent a uhaul storage space and when I rented that they we very polite and helpful

Rating:

5.0

Thank you guys everything was great

Rating:

4.0

The self check in process is very frustrating. It took us 1.5 hours to complete the process as the connection was spotty. Free WiFi should be offered to help with this problem.

Rating:

5.0

Really friendly , easy reservation on line and check in, gave good directions.

Rating:

5.0

The young lady that took care of my reservations was amazing. Extremely helpful helping me choose the right size unit. Thoroughly explained every last detail and was super friendly.

Rating:

5.0

The truck was in little rough shape. The costs added up with the cost of mileage. I am not sure where extra dollars added on the invoice.It might have been about 15 dollars extra that i did not understand. I decided it was not worth my time to question final invoice.

Rating:

5.0

Michelle is awesome

Rating:

5.0

I was able to get in anytime, I found carts to help carry bigger loads, and the aisles were always open and clean. I needed to store items for a few months due to the sale of my house and a pending move. This worked out very well .

Rating:

2.0

I was charged for unopened moving blankets. Also, there was an unexplained charge on my Transaction Receipt that has not been explained or addressed.

Rating:

5.0

The red haired lady was absolutely amazing I don’t remember her name.

Rating:

5.0

For this move all the Uhaul employees were pleasant and very helpful.

Rating:

5.0

Always a great experience at this location, the girls have been super helpful and always make it a streamlined experience.

Rating:

5.0

The staff member was extremely friendly and helpful. She's the true reason I decided to go with the storage rental.

Rating:

1.0

Michelle is not fit for her position. How on Earth does she still have it. She extended my reservation without even asking. Then! As a former employee with uhaul, I made sure to clean it out; both sweeping, and a swiffer mop, filled the tank over what I got it at, and used half the miles expected. Still she charged me for a cleaning fee. There were no muddy stains, no trash left behind. I literally checked the truck at the store before I got out and returned it an hour before my 48 hours was up. She mentioned I "scared" her with my reservation...in town....and I'm a previous paying customer. Also, the address i gave was down the street. I dont understand how I can scare someone I've never met with my reservation. Then she claims it's because I didn't answer a call that I returned! With no answer. The unfair treatment was incredibly frustrating. Not a location I will ever return to.

Rating:

2.0

There was no information provided how to find our keys. Had a 7:30am pickup and waited on the phone until past 8:00am to get a hold of someone.

Rating:

4.0

Pick up of truck was flawless...girl at the desk was very helpful. Drop off not so much. Sign outside states that you are to remain at the vehicle until someone comes out to assist you with the check-in of the truck. That never happened so I went inside after 5-10 minutes where I was greeted by a gentlemen who I previously saw outside when I was waiting. He obviously saw me out there but made no attempt to come over. Don't post a sign telling people to wait at the vehicle if you have no intention of following your own instructions.

Rating:

4.0

The only thing I didn't like was what I referred to as your archaic entry system. You always have to use the card to get in and out and that card seems to find its different pockets so it's difficult to find sometimes. The competitors use a numerical entry and system that doen't need a credit type card to enter.. As a result, I in the future will only prefer to use systems that don't require a credit card that can get misplaced in in one's own pocket.

Rating:

5.0

Michelle is the Best! Very good customer service.

Rating:

5.0

Outstanding service

Rating:

5.0

Michelle single-handedly runs this operation to perfection & I couldn't have asked for a better place to store my things over all this time.

Rating:

5.0

Michelle was an excellent problem solver on a situation I need help on! She thought outside the box . Greta customer service skills along with a kind heart . There should be more people like Michelle in the world to help out customers. She deserves a raise Thank you Sarah

Rating:

5.0

The location and the representative were outstanding overall. However, this specific location could use a WI-FI update as reception for smartphone (in the building) was not too good.

Rating:

5.0

Great management. She is up on her duties. Been there for almost a year. Michelle is GREAT

Rating:

3.0

Everything went very smoothly. I was very satisfied with the service.

Rating:

5.0

All good

Rating:

5.0

Thank you so much for being that at the minute I needed the truck! Excellent service!

Rating:

1.0

Drop off was awful. At pick up agent asked when we would return , she was informed "sometime the next day" we were made aware that if we were longer tha. 24 we incurr an extra daily charge. We truck was return different agent berated the driver. Accused us if stealing a combo lock the original representative took off the truck. " don't play games with me I know you took it" and "I'm going to stickn t to you and charge you all I can " Won't be coming back

Rating:

3.0

Prices

Rating:

5.0

Excelente

Rating:

5.0

You felt like we’re working with a friend which was awesome! Great location and easy in and out.

Rating:

5.0

The customer service we received from the very first phone call was outstanding! The person first attitude of the staff was top notch!! I would highly recommend this storage unit to any individual or company. Rundell ReDesign

Rating:

3.0

The license verification process needs to be quicker or have a faster alternate process. The back of my license was “too fuzzy” for you guys to verify even though you had the front of my ID. It took you guys 10 plus minutes to finally offer me an alternate verification process.

Rating:

5.0

Michele was extremely helpful and courteous. Very detailed in explanations and answering questions.

Rating:

5.0

One of the nicest ladies I've ever met. Super and clean and convenient. I'm very impressed.

Rating:

5.0

Great storage, great location, great staff. Could not be happier with my experience with Uhaul! I have been recommending this Uhaul to everyone, and will continue to do so!

Rating:

3.0

The smell of cigarette smoke was so strong, I felt like I was walking into a bar. It was bad for my asthma and very unprofessional.

Rating:

5.0

Location and vehicle were excellent .

Rating:

5.0

Michelle the manager was exceptional! She was always kind and considerate.

Rating:

5.0

Store manager, Michelle was an exceptional, invaluable, thorough, resourceful representative of U-Haul. Although my rental was short, I was shown genuine empathy during my family bereavement process of emptying our love one home. My usage of this facility, and rental trucks/vans were always immaculate. Inclement weather, infiltrated nearby gas pipe fumes, doubled keyed locks of my unit, disgruntled patrons, synchronized loading dock area of several patrons, all of which I personally witnessed were nail biting moments that was dealt professionally by Michelle. In my opinion, Michelle is invaluable asset to this branch owner, and it was a pleasure meeting, working, and knowing her.

Rating:

5.0

Very helpful

Rating:

5.0

The internet was exceptionally slow so the process of renting a utility cart took a long time. The person working was competent and a fine representative at this location. She was relaxed and made us feel comfortable and well served.

Rating:

5.0

Michelle was the employee/manager on duty when we stopped in to inquire about renting a unit. She was incredibly helpful and very sweet. I enjoyed speaking with her and she was really kind and very knowledgeable about the available units and the pricing for the available units.

Rating:

5.0

Experienced issues with a customer service rep not available to ask the telephone

Rating:

1.0

I completed the rental process online and when I arrived, the lock inside my unit that was provided by the facility did not work. Due to the office not being open at the time I arrived, I proceeded to use the call service located on the wall near my unit and there was no answer. Although there was a phone number posted for calls after hours, no one answered that line either. I was able to find a working lock inside a neighboring unit and messaged the manager to inform her of the non-working lock and the empty unit number the working lock was removed from. The manager never called back or replied to my text. When I arrived with a second load the same day, I spoke with someone at the office to inform them of issue with the lock and to request a different unit due to the unit I was assigned being smaller than advertised. The who assisted was filling in for the manager who was not onsite and as I was loading my belongings into the unit, the person informed me that the manager said I would need to provide a backup contact, or I would have to remove my items from the unit. I advised the person that when I attempted to add the phone number for my backup contact online, the website would not accept the phone number. The person relayed the information to the manager and said the manager said if I didn't provide a backup contact, they would move me out themself. Consider the lock did not work when I arrived; no one answer the wall mounted call system to assist; no one answered the afterhours phone number to assist; I found the managers actions and threat to vacate my unit to be unprofessional and unsettling. Especially considering that the manager never responded to my text when I informed her about the events and the fact that the website would not accept the phone number for my backup contact. The person who assisted even ran into system issues when attempting to add the phone number but was ultimately able to resolve the issue. I believe the managers name is Michelle and my advice to would be for them to acknowledge customer communications, speak with the customer prior to threatening to vacate their unit, and don't threaten customers with unwarranted actions. Highly unprofessional and unethical!

Rating:

5.0

Service always very nice.

Rating:

5.0

Service was great.

Rating:

5.0

Vicki is the best. Amazing service!

Rating:

5.0

The facility was very clean. The staff were super helpful, and setting up and closing the account was simple and fast.

Rating:

5.0

Credit card payment kiosk could use work,had brief trouble Sunday morning

Rating:

5.0

I’ve been doing business with UHaul for several years, and I must say this location beats them all. Michelle is a wonderful manager. She not only knows her job, and does it well, but is one of the most compassionate people in the business field. Michelle should be recognized for the exceptional employee that she is. Thank you Michelle, and I’m sure I’ll see you again! 🙂

Rating:

5.0

Great customer service!!!

Rating:

4.0

We had a large climate controlled unit for over 2 years.. It was clean, dry and easy to get to. No issues to report.

Rating:

5.0

Victoria was great

Rating:

1.0

Hidden fees and unprofessional management. Was charged $20 for after hours drop off, which was never explained. Michelle's response was that it was on the contract.....however the contract I had was unreadable because there was no toner in the printer and she couldn't figure out how to change it. Was also charged $25 cleaning fee for debris in the cab.....I drove 11 miles and got in and out of the cab twice. Stay away from this dishonest location.

Rating:

2.0

The customer service representative was fantastic! I would immediately recommend this location based on him. However, the printed information about filling up the tank at the end was inaccurate. I followed the documentation and even added a little more gas to be on the safe side. The result was that I was charged $10.50 for gas. In addition, The app I used to check in after hours was difficult to use. I was able finally able to follow through with everything until it asked for a bar code to verify my location. This bar code was supposed to be located next to the key drop box. Several people searched for the bar code for about 10 minutes. We never found it. Because there was no bar code, I was unable to finish my check-in. This resulted in an additional fee of $20.00. Because of these errors on U Haul's part, my fee was $30.50 more than it should have been. Because of this, I would never recommend U Haul to other people.

Rating:

5.0

Michelle was the best person to work with of all the times I’ve rented.

Rating:

5.0

Michelle did a great job. She made it a very easy process. Very clean facility. Michelle takes pride in what she does.

Rating:

5.0

Well run operation. The people who work here are the best. Michelle in particular is friendly and helpful. I will definitely use U-Haul again.

Rating:

5.0

prompt and professional service

Rating:

4.0

Wonderful lady by the name of Michelle excellent customer service. Thanks

Rating:

5.0

Amazing customer service. She was very helpful!!

Rating:

5.0

Michelle did an absolutely wonderful job. She was amazingly supportive. I ran into a few challenges throughout my move and she went over and above to help me find solutions. Just absolutely amazing service all around!

Rating:

5.0

Michelle is awesome! Very helpful and super friendly. Very pleasant experience

Rating:

1.0

I was charged 25 dollars for not sweeping out the truck. I swept the back of the ruck twice, the final time being in the parking lot on camera at this location. I am very disappointed that this location is trying to charge me extra money for no reason. I feel taken advantage of and will not be returning to this location and possibly not using uhaul at all in the future.

Rating:

5.0

I like being able to go to a.larger unit at the same location with very easy access.

Rating:

5.0

Make online pickup easier to use.

Rating:

5.0

I rented a storage unit from Michelle on west avenue in waukesha and she was the best she made the rental very easy to understand ,she is the best hold on to her uhaul

Rating:

5.0

Thanks Michelle for making my day a little brighter so many things were going wrong yesterday and I had so many problems and you were just so bubbly and helpful really put a smile on my face

Rating:

1.0

I was charged for cleaning. Mud. Not even around mud. Michelle hung up phone on me. Worst possible experience. She should go back to standing outside and smoking.

Rating:

5.0

Easy, convenient and clean. Will use again next summer for dorm storage.

Rating:

5.0

Great place with good staff.

Rating:

3.0

The woman working was lovely. Our overall Uhaul experience however does not even rate one star. You cannot do business where someone reserves a truck and makes plans including childcare for moving and then do a bait and switch wrecking someone’s entire day and plans with totally different size, time, location of pickup. Driving all over the county to get a truck adds a ton of extra time and mileage and is a total sham and horrible business practice. I will never ever use a Uhaul again.

Rating:

4.0

Very friendly with great customer service and thorough. Website was easy to use and also very thorough

Rating:

3.0

Reservation Was moved by location to self check-in. The self check- in was a pain in the ___. Location didn’t work somI had to search for the bar code to scan which worked on the 5th try. Then the rest of the process took forever. The vehicle was on other side of building also instead and had to walk around to find it. Returning vehicle said to wait which I did for a while and finally went in where the girl behind the counter was the only good thing about the emotive check in/out process. Unlike the the great service I get at the Dundee location in Illinois.

Rating:

5.0

Your location manager is amazing!

Rating:

3.0

I did not give permission to have someone brake into the unit

Rating:

5.0

Awesome customer service

Rating:

5.0

The employee that helped me was extremely kind and helpful. Process was simple and straightforward.

Rating:

5.0

Great storage unit, great staff and always has clean bathrooms.

Rating:

1.0

My experience with this Uhaul was the worst. The staff are very unprofessional and rude. The manager is just as rude as her employees. I returned a moving truck and they had the nerve to insist that we wash out the cargo because it was “dirty”. Not to mention it was winter time. O will never use this location again!

Rating:

5.0

Phenomenal experience! Highly recommend. Very satisfied. We rented a large, environmentally controlled unit (F48) for 17 months. Move-in and move-out was hassle-free (indoor parking for loading and unloading -with carts & bathrooms). Staff was always super friendly and helpful. Unit and building was clean, secure and easy to access. The long-term rental rate was very reasonable. When we moved out, all our stuff was still clean & fresh. No musty odors. No signs of dampness. Not a hint of pests or rodents - nothing! No dead bugs. No droppings. No damage whatsoever. Furniture ( and files and clothes, etc) were in the same clean, like-new condition as when we stored it. Convenient location, hours & extras! Great value, great service, great place to store stuff. This was our third time renting here over the past 5+ years and we'll be back. Thanks UHaul! We appreciate you.

Rating:

5.0

Excellent customer service, Michelle was very helpful!

Rating:

4.0

I have been a tenant for 8 years due to an unfortunate situation in my life. Michelle the manager is awesome and very helpful. My recent situation was appalling and absolutely unnecessary. My debit card that has paid for the storage units for 8 years is valid thru June 30, 2022, however, we are assuming that your system only allows for "06/22". Which I understand is interpreted as June 1st. As a result my card was declined and I was charged an $83 late fee. The late fee was promptly refunded. But I am so disappointed, I have not been late one time nor has my card ever been declined. I have used the card at countless retailers with no issues. It is embossed in my card that it is valid "thru 06/22". This is unacceptable and cost me a great deal of time and research. Fix your computer glitch and errors. Terri

Rating:

5.0

Michelle Semrad runs a welcoming tight ship. The office and storage unit is immaculate and well cared for! Her personality is such that you feel like you are dealing with a beloved family member. I have been recommending this UHaul to everyone who I come in contact with. I am so grateful for this awesome experience.

Rating:

5.0

excellent place and very flexible with clients I have a landsciping business and I remove snow usually I need to go out to work at night and they allowed me to come and go 24 hours a day the first class storege is the best

Rating:

5.0

Lily has been very helpful every time I go in there

Rating:

5.0

Michelle, as always, was exceptionally helpful and helped me through all aspects of my multi-year storage space rental along with truck rentals.

Rating:

5.0

Michelle was wonderful!!!!!!!! So polite and helpful. Easy location

Rating:

5.0

Michelle was great

Rating:

5.0

Nothing to comment on, everything was easy.

Rating:

5.0

The staff was wonderful.

Rating:

5.0

Professional. Calm and courteous to all. Knowledgeable.

Rating:

5.0

Michelle is very friendly and helpful.

Rating:

5.0

The gm is amazing

Rating:

5.0

Michelle runs a good business. She is super friendly, helpful and has a great sense of humor. Went above and beyond showing us unit sizes and making recommendations for getting our 27 foot trailer into the loading bay. Glad I chose this location!,

Rating:

4.0

Overall great experience

Rating:

5.0

Helpful and friendly, Michelle is. Very knowledgeable as to how to conduct business and public relations to customers.

Rating:

5.0

Michelle does a great job. She seems extremely knowledgeable and I would say she is a valuable asset to your company. She was very helpful and professional, but friendly as well.

Rating:

2.0

The day I moved in was a nightmare. The staff that helped me was extremely rude and the units are way overpriced for the size:

Rating:

4.0

It took a few months to get the auto-pay working, even though the office person I spoke to each month indicated it was already setup.

Rating:

4.0

Michele and guys doing trim work around the property were great.

Rating:

5.0

Michelle and Nathan were awesome too. Especially Michelle. Polite, efficient and helpful. Made me feel special despite heavy traffic.

Rating:

5.0

Very accommodating and helpful staff.

Rating:

4.0

The website is very slow when checking different storage locations. The filter and search functionalities while allowing some filtering options is still in an early stage functionality wise. Happy to expand if needed. The people at the storage location were great, polite and professional. Overall a good experience

Rating:

5.0

Michelle and her team are outstanding. Everyone is friendly and go out of their way to make sure we have what we need and that all our questions are answered. The trucks and the facility are always spotless. I have been extremely impressed and happy. And will be recommending this location for any storage, rental or packing needs.

Rating:

5.0

Excellent service and very clean.

Rating:

5.0

Very helpful over the top service!@@

Rating:

5.0

The Staff was really great and awesome

Rating:

5.0

Everything was great! Michelle was very helpful and made our first experience with this facility easy!!

Rating:

5.0

The General manager of the facility was well informed and made me feel very confident that my property is in very good hands.

Rating:

5.0

Michelle and staff have been very helpful during my rental stay. I would most certainly use the facility in the future should the need arise.

Rating:

5.0

I definitely would have stayed if I had lived closer to storage unit

Rating:

5.0

I have used this storage facility once before and I went back and I will use it again, the employee's were kind and friendly thank you

Rating:

3.0

We consistently find that the U-haul offices are severely understaffed - to the point where the wait time for pick up or drop off of the equipment takes an extremely long time. We have had two recent u-haul rentals. In both cases we had to wander around toe facility to find someone who could, in one case give us the equipment, and in the other, could accept our return of equipment. Even though we did our reservations on line there was all kinds of paperwork to complete upon our arrival at the rental facilities. When a staff member was at the desk, we had to wait while others who had done on line reservations completed this work. Only one person was there to help, even when the line assured very long wait times. My 7:00 am rental time resulted in a 45 minute wait to get a storage facility rental completed. A 7:30 pick up appointment for my small rental truck from another nearby facility didn't get me on my way for another 30 minutes. U-Haul needs to streamline its check out arrangement with both more staff and a more thoroughly complete on line rental agreement

Rating:

5.0

The only issue was other customers blocking the lanes so we could not get to our unit driving through. But they did move things so we could move.

Rating:

5.0

Good staff

Rating:

5.0

All the service individuals who assisted us were courteous and knowledgeable. This includes our move in during July and our move out in August. Service throughout was excellet. Thank You! I regret I do not remember the names of all the fine individuals who assisted, but I do recall Josh helping us on August 9. His service was superior!

Rating:

4.0

I would give the experience an "excellent", had I not just received an email stating that I still owed $69. The manager of my facility had told me I was all paid up and would not owe anything more.

Rating:

5.0

Very good facility used it to rent a gun vault to store my hunting guns. Very nice that was a separate facility and an area to clean and maintain

Rating:

5.0

Was looking around about of my stuff and get my some of my parents I need a place to put it so I when with you guys and the price is right

Rating:

4.0

Everyone was very nice and helpful.

Rating:

5.0

Excellent service and friendly staff. Would highly recommmend.

Rating:

4.0

I only have one issue and that is when I submitted a reservation online about a month before I actually needed a unit and it was for an indoor unit. When I went to the office, there were no indoor units available so I had to get an outside one again but other than that, everything is good.

Rating:

4.0

very nice guy, helpful and patient, id recommend this place to friends

Rating:

5.0

No issues at all. Very easy to move in and out. Everyone was very nice. None of our items were damaged and we felt the location was secure.

Rating:

3.0

Reserved a unit in the Drive-Thru but was not told there were none available until I went to get a unit

Rating:

5.0

The staff was very nice and the owner was extremely nice. They always keep the place clean and they’re very friendly. Without a doubt I would recommend her facility to anybody. In fact, I have

Rating:

5.0

Great experience.

Rating:

4.0

What happened to your lobby? It looks like a messy basement with all of the junk you are trying to sell. Other than that great experience! You manager is great and easy to work with.

Rating:

5.0

Your staff in Daytona on international Speedway Boulevard was fantastic. They jumped through hoops and made everything work for me in my move from Florida to Wisconsin.

Rating:

5.0

The women was very helpful. Went above and beyond for us. The whole place was extremely clean and I HOPE IT STAYS THAT WAY!

Rating:

5.0

Service person was excellent

Rating:

5.0

Staff is so accommodating, extremely helpful. Go out of their way to answer questions.

Rating:

4.0

So far so good. Thank you! We realized after we got home that we never asked nor were ever told if we have lights or is our bin lit while we are there at night?

Rating:

5.0

Customer service representative was super nice and informative

Rating:

5.0

I've never had a better U Haul experience. The staff is so friendly that I may just go back to visit Christine

Rating:

5.0

Excellent service.

Rating:

4.0

Best place to store ! Manager was the coolest ever ! Best one yet !

Rating:

4.0

Good service. Nice and clean storage.

Rating:

5.0

John at the u haul store was amazing! He gives exceptional service!!

Rating:

5.0

John was the only person who made this move with Uhaul worth it. He was courteous, professional, and the most helpful person that I dealt with. He definitely deserves a raise!!!!

Rating:

5.0

All questions and concerns were quickly answered, staff is helpful and friendly.

Rating:

5.0

John was great. I choose this location over a larger location because of John. This is my first storage rental. I rent vans many times during the year.

Rating:

5.0

Great experience. Kayla was very helpful with the initial rental. John helped tremendously over the past year and helped us upgrade on short notice with no hassle -very polite, professional, detailed.

Rating:

5.0

Excellent service!

Rating:

5.0

There was ice buildup on the bottom of doors on the outside units and I couldn't get my vehicle in and I was able to get an indoor one. That's the only problem I had. Good job

Rating:

5.0

very good service

Rating:

5.0

First month was free which was nice. Only had to pay for the lock.

Rating:

5.0

When I become sick and needed to move by family I had to leave stuff behind and could not afford the rent they worked with me.

Rating:

5.0

Only reason I left was because company i work for no longer paid for unit...thx

Rating:

5.0

**

Rating:

5.0

Seen many negative reviews but everything was okay for me. Everyone helped me and was courteous. I did have one little issue last year but it got resolved. Thank you Kayla for the resolution.

Rating:

5.0

We recommend this U-Haul Storage Facility 100%. We rented the climate controlled unit. All of our items were in perfect condition when we moved out. The staff is exceptional. Try it, you will see!

Rating:

4.0

1

Rating:

4.0

I was one of the first tenants when this facility was built. Nice family owned place. Over time, the prices got to be too much for the type of stuff I had stored. No complaints. Very clean place.

Rating:

5.0

Employees were very friendly and accommodating. Storage units and surroundings were well kept and clean, I would 100% rent from them again.

Rating:

5.0

great truck rental service

Rating:

5.0

This was by far the best storage place we have used!

Rating:

5.0

Cc

Rating:

4.0

Everything was great except for the constant reminders about my rent. I never ever missed rent payment and yet I felt like I was being hounded