I returned the 26’ truck the same day but was charged a 2nd day. I had to call twice to get this issue resolved.
Frank ICustomer Reviews for U-Haul Moving & Storage of Westside Jacksonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First. I was quoted one price and paid double although I brought the truck back a few hours later only used 15 miles. I put gas in the truck. I had to kill several roaches in the trailer of the truck before I could load my belongings into it
Sybrenia LHave someone to take back equipment who meet you outside.
RALPH RNothing, Cynthia supplied excellent customer service, I was expecting the same old mediocre service as in the past in renting a vehicle, this store was clean, Cynthia put me at ease and made the process seamless. Awesome Job
Stanford DOutstanding customer service
Letty HThey had a water leak, lied to my insurance company saying it was a hurricane, no hurricane occurred in June 2023. A bunch of liars and losers, will NEVER use UHAUL again; over three years of paying an increasing rate. And currently need storage but will go else where bunch of liars. Oh and the place has rats, so much rat droppings in my storage unit. So we paying increasing rates for dirty trucks, water issues, and rats. Beware
Evvonya JLocation of drop box. I could not find it and I looked for 15 minutes
Joseph TThe staff that helped me went above and beyond, they even saw me struggling after closing to leave the trailer and stayed to make sure it was dropped off properly while I was by myself. I greatly appreciated them and their great service !
Dani EFirst of all, they don’t explain much. I got a storage unit on a Wednesday afternoon. I went to said storage unit at 7 pm Thursday and it was a huge hustle getting in the enclosed storage area. They don’t explain process at all, and I had to call the overnight line to figure out how to get in. THEN! We get in literally at 7pm and we walk in and see a 6in RAT stuck to a trap!!!!! It was alive and crawled under one of the storage doors. AND THEN saw a roach crawling on the wall. The place is terrible.
Michelle S | First ImpressionsAbsolutely the best location . Dropped it off at 7:40 Easter morning .
susan kRude manager. Equipment was damaged upon receiving and management refused to acknowledge. Customer service in this store is zero.
Carmen VWhen services are referred by the uhaul website and the site says that they don't perform that service, specifically U-box, I wasted time and money. They should take lessons from Uhaul of South Jacksonville. Truly, Uhaul of South Jacksonville was a joy to work with and They took care of all my needs.
Joseph BStaff was impatient and rude. My husband wanted more information about the charges on our account and the woman was very quick and unaccommodating to us. If there's a recording, you'd see that we were not loud or combative. Moving is already stressful enough. People that hate being in customer service, shouldn't work in customer service. Will not use this location again.
robin bNot as nice as the Westview was
June CTwo wheel dolly when loaded tires very low on air. Everything else was excellent. Thanks
David dThe vehicle had high milage. The transmission oe U joint clanged in lower gears. It had very slow acceleration making getting on the highways difficult. It was clean
Bill LI rented a U-Haul truck for a 24 hour period this past weekend for $39.95/day. When I came to pick it up, all employees were eating their lunch at their computers. After completing my paperwork, I was given a key and told to pick up my truck out in the yard. When I asked which truck, they sent me in a direction but did not designate which truck. We tried 5 different trucks with the key they had given me but could not find the right truck. When we finally found someone who happened to be in the yard, he found one way in the back. By the way, it was raining and this all took about 20 minutes. We were frustrated from the start. That evening when I attempted to lock the truck with the lock that was provided, I found it was jammed and I could not use it. The next day, we did not have enough time to fill up the 1/8th of a tank of gas that I was short to get it back within the 24 hour period, so I brought it back knowing that I would have to pay for the 1/8th of a tank of gas. The bottom line is this: lousy service, broken equipment and having paid already a $37.06 mileage charge, I now had to pay a $30 service fee AND a $30 fuel charge for only 6 gallons . (currently gas is at $3.49/gal. X 6 gallons = $20.94) What was the mileage charge for??? My $39.95 truck rental (with a $15 insurance coverage) turned out to be $153.86, ALMOST A TRIPLE CHARGE for a 24 hour rental at $39.95/day. ! I will never rent another vehicle from this company again. RENTER BEWARE! I will certainly share this.
Leighton TThe young lady at this location was very informative and helpful! Very friendly!
Christopher C100% excellent
Yosley BU-Haul on Blanding Blvd. has the variety selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and etc. Stop by the office on your way home from work or just come by to see other great options for you moving or storage at Blanding blvd, U-Haul today.
Janis D | Overall ExperienceThe staff is excellent!! Is gentle with stressed out people having to move. Pay them more! Don’t just buy them a pizza. These men have super powers.
Jennifer PThank you for making drop off easy and fast.
Camille CNo comments
Larry TU-Haul is charging me way too much (more than $1,200) for a $500 rental
Jose AI was charged for an overnight use of the truck and I only needed it for 8 hours. Other than that it was a regular uhaul experience
Logan CGentle men were so nice and professional They are the best.
JEAN FThe latchets on the tow trailer were very difficult to tighten. It was very difficult. They should be maintained better or replaced.
ADRIAN DDemarcus is awesome. Very friendly and knowledgeable.
Brandon NJust cleaning atmosphere and well knowledge also help you understand the all options availability.
Janis DThe staff at this location had very poor customer service, they were not ready and willing to try to fix an issue extending my truck rental, very quick to say they can't, I am very aware it is the first of the month but even their responses were rude and unwelcoming.
Kurt DDo not rent from this location. The entire staff FAILED to do their job. Received a letter from rep west about damages to the vehicle that were pre existing. I am currently working with my lawyer to sue the shit out of uhaul!
Vania HKeep up the good work
Zina HNo cellphone reception, their WIFI does not work. Not recommended to return after hours as the zone may not be the best in town. It was a nightmare to return through the app as not having signal did not allow me to take the pictures and upload them In the app. Returning trailer took almos an hour and I had to call customer service to be able to return it
jonathan vMixed experiences. The pick up was a disaster. Confrontational argumentative employee named Torrence who shouldn't be dealing with the public or employed almost had me walk out and go to Budget. Upon return of truck (26') I spoke with the mngr Ms. Johnson She changed my opinion from never ever using Uhaul again to retaining me a a customer. She was shocked by the treatment I rcvd from Torrence and I sense I am not the only customer to complain. He should be terminated or moved to a position not dealing with customers. The truck has a front end issue it shakes badly making it dangerous to drive. I only drove 6 total miles. If traveling further it would have been awful if not impossible.
Mark JKeep doing excellent Job !
Jorge PThe owner is very kind and accommodating:)
andrew lIt for me worked for me
Ronald TThe General Manager Ciera Johnson told me in order to rent a pick up I would have to have a major credit card in which I was never told this when I booked the reservation over the phone. She says that is her rules because we have been robbed of 3 of our pick up trucks recently. I'm not the one to steal anything I simply need the truck to pick up a mattress and I didn't need the truck but for an hour or less. She let me get a 10 foot box truck at the same rate and mileage with a debit card that had to be tied to a bank account. I says this because she is creating her on rules at the store she runs and not following company policy. Her attitude was unacceptable and I didn't appreciate it.
John HEverything went well
Timothy JThe truck they rented to me was not a good truck
PATRICK MNothing, It was all good. Keep up the good work.
Arnaldo RMade my Move To Florida and From Florida a Beautiful Experience.For health reasons I Had to come back to South Carolina.
aletia a | Overall ExperienceMatch prices with competitors. I needed to rent a truck after the current rental with UHaul. I contacted Penske instead and got a considerable reduction in cost. The location wasn't the issue at all.
Angelo BDark in and near our unit…
ANGELA N | Overall ExperienceTodo fue excelente excelente atención y mucha cordialidad. Reciba mis felicitaciones la señorita que me atendió.
roberto cHwy don't listen to me
Scott LClean vehicle in good working order. Staff was fantastic to deal with and the manager was so kind. Would highly recommend this location.
Eric LThank you
GREGORY MAlways great service.
Nancy EHave trucks that actually can stop and don’t idle like crap.
Matthew RNada todo bien gracias
Rodolfo GPlease make sure someone goes and looks for the returned items it cost me more then needed to be and still looking for my deposit back
deborah WCommunication is not a strong tool at this location
Ray DThe truck was clean and well maintained. The car hauler/treailer had one bald tore and the metal ratchets on the front were so rusted it was difficult to weave the straps through. However, the equipment was sturdy snd the move went very well.
gina lCiara is amazing!! Along with the staff really takes care of all your needs & are so polite. Definitely will recommend this location to anyone looking for a storage facility.
Qadoshiyah I | First ImpressionsExcelente Camiones para cualquier trasladar cualquier material ETC.
roberto pMy first month was supposed to been free and this why I chose this facility but the manager changed it to my second month free. This changed wasn’t told to me until more than a week later. The manager charged my credit card for two months payment plus other expenses that I had no ideals what it were for. Had to called the 1 800 number to get help. Then after that they charge my card again and again. I had to turn off my card to stop charges. Today still trying to get a charge for boxes refunded to me that I did not receive or ordered.
Darrell S | Overall ExperienceOn the return which was this pass Sunday, my return date was this pass Sunday, because I got the 10feet truck around 2pm on Saturday the guy ask my would 2pm Sunday will be a good time to return the truck back and I said sure..I went there on Sunday to drop off the truck which your open and closed sign said 9til5pm I got there around 1:15pm and walk in to return the key one of your employees saw me and went to try to lock me inside, so now I'm yelling hey I'm in here...he got upset because I was inside .now he's yelling at me telling me that y'all is closed and I should have bought back the truck by noon and I told him he was a lie because we had establish 24hours service I don't know his name, but he was the only working there at that time dreads,he was mean and nasty and if I would need another truck it wouldn't be with y'all...that guy needs to be trained or retrain, better yet simple FIRED!!!!!
Willie SThey never close out the storage unit 004 and I was still getting payment and overdue payment email.
Sean M | Overall ExperienceI used the service a lot and enjoyed it every time. Thank for being here for me.
FRANCINA W | Overall ExperienceEvery time I come I say I’ll be back
FRANCINA W | First ImpressionsI actually loved my stuff out into another storage due to I was paying for climate control and it was always hotter then being outside! Everytime i went into the office to speak with a team me never they were rude and acted as if they were being inconvenienced! Also the door the the storage area are always broken and makes it harder to go in and out of the storage area! I would not ever reckoned this storage facility to anyone because it’s the worst experience I have ever had!
Amber R | Overall ExperienceI would give this a five rating if it had climate controlled storage
Jamie B | Overall ExperienceNone
Randy W | Overall ExperienceThe Staff was friendly and helpful and the facility was clean. I would only suggest that storage facilities that are indoors and not air-conditioned have fans inside due to the extreme Florida heat while clients are moving or even for your team members who are working at the facility it is extremly hot indoors and difficult to work in that environemnt.
TAMARA A | Overall ExperienceBest Storage Area Ever!
Jacqueline A | Overall ExperienceFast and courteous service. Very knowledgeable.
John M | First ImpressionsHad bugs and rodents and openings in the storage unit. Had to move my furniture and other belongings out only after 3 days of being there. The manager was extremely rude, unhelpful and unprofessional.
Yvan L | Overall ExperienceAlways helpful and they remember you and greet you whenever you come in. Wait time is never over 10 mins to see what you need.
SALOMA E | First ImpressionsGood job
Randy W | First ImpressionsExcellent run facility!
ALAN W | First ImpressionsMade it so easy and fast. In and out service just like the way it needs to be.
AMADOR T | First ImpressionsCustomer service was not given and we are incredibly unhappy with the miscommunication and bad attitude of multiple employees.
Jason R | Online Move InI had reserved an outside drive up unit but it wasn't available when I arrived. However the inside unit will work just not what I was expecting.
BRANDI S | First ImpressionsExcellent
shawn m | First ImpressionsI told u months ago I couldn't afford it anymore and just get rid of stuff. I was told they were going to auction off months ago. I still was charged and they just auctioned off on 11/11. Even called months ago and they said they were going to auction stuff off. Why was I still charged and it took so long. I'm on disability and can't afford it.
Tony C | Overall ExperienceAll my furniture and clothes boxes was filled with mold, rat feces and roaches! I was told I move into the facility in July when I moved in April 30 with mandatory insurance and I want all my ruined property reimbursed as the facility took pictures of some of the items but mattresses, ruined artifacts and clothes were ruined! This needs to be addressed immediately!!!
Linda R | Overall ExperienceI am not sure why I continue to business with Uhaul. The Storage facility at Blanding/Westside was great and the store Manager Jacob was beyond helpful. Also the gentleman who manages the Normandy Store was incredible. These 2 men are your saving grace. The Uhaul customer service is horrifying. No one is on the same page, I have know clue how your customer service computers don't interface with the actual stor computers. Information is consistently incorrect. Uhaul caused a lot of challenges and financial loss when my husband I moved to Florida January 2022for my daughter's medical emergency. We reserved a unit on 103rd street from your customer service. When we finished our 14 hour drive with our truck and car hauler the unit not only didn't have storage but they didn't even have the size we ordered on the lot. This store sent us to Normandy after once again Customer service reserved another unit. When we arrived we learned that particular store wasn't even open for bussiness and was still being set up and built. This is important to remember because this store will definitely be referanced again in my complaint. Please know the store Manager was amazing and truly cared about helping us. Your customer service only read from a script and told us we were incorrect and Normandy had our unit available. The insisted we were wrong and all but called us lies. From Normandy we were directed to the Blanding Westside store. They had one unit available but it was too small and not the size we originally reserved when we proactively prepared foe this big move. So feeling defeated we took it unloaded after drive all day and then had to rent another unit with another company just so we could fit our items. Remember my reservation was for you biggest unit but Uhaul never delivered on what they promised. So I was paying an extra 100 a month because Uhauls customer service systems don't jive with the actual store. After this debockal all was well until 3 months later and we get a call from your customer service agent stating we were late on our Normandy unit. If you are following me you know that the Normandy Store was not open for business and we were sent to Blanding Westside. The CS agent insisted we had a unit on Normandy and told us we owed the money and we were wrong because her computer showed we rented it. Pull the call, take a listen, I'm embarrassed for your company for this atrocious interaction. She told my husband we had to pay and he explained everything twice our whole debockal. She still insisted he was wrong and we needed to pay for the unit. Finally after many call backs your customer service agent finally excepted we didn't have a unit. Moving on, I had enough and decided to call and discuss my unsatisfactory service over the last several months. For your information your CS manager was beyond unsympathetic to our challenges. My child had 9 surgeries and contacted gangrene and was on a ventilator in an induced comma. I was a bit emotional. The whole reason we moved is to make sure she had the best care. Uhaul added so much more stress and I felt so defeated from every angle. Your CS Manager did nothing but interrupt me to correct me on my experience because obviously her computer was as correct and how could I possibly be experiancing all these issues. I had to retell the story so many times. All while juggling the children's hospital, and everything else that goes along with moving 800 miles away. Please understand I give credit where credit is due . Your in store managers at all 3bstors were wonderful but your call center agents an management is sub par, disappointing, poorly trained and lacks listening skills, empathy, common courtesy, and the ability to think beyond what the computers tell them. I'd love to talk to someone who actually cares about our overall experience with your company. I hope you are out there. I managed call center supervisors for 18 years and had pride in their ability to give white glove service. You know how that happened? Not by giving away the bank but by listening actively to our customers, reiterating what they understand, taking notes so the customer did not need to repeat themselves, empathy, sincere appreciation for our customers accounts. My teams drove satisfaction by simply being good humans that thought for themselves. They didn't react like programs, zombies or script readers. So call me I want to chat with you. There is no reason your call center service agents are not high quality. Or maybe you don't care, maybe no matter the NPS scores or ESATS don't affect your revenue. What do I know I'm just a number and $ amount to Uhaul. However, if NET promoter scores do matter, I will never recommend Uhaul to my friends or family. You get a 0 or 1. 1 is the lowest. Call me, lets catch up. 717-496-6037 Shewon2019@yahoo.com Sincerely, Mrs. Tiescha Lohman ( former customer)
Brian L | Overall ExperienceHelpful and friendly staff and truck rental availability when I needed it. Used storage facility for 12 months without issue.
ROBERT D | Overall ExperienceThis rating was for my pick and returned location. Upon getting home with the equipment i started experiencing a problem. I tried calling that location and was unable to speak with anyone there. Once at the drop off location my experience was worse the delay and turn was so unnecessary. When compared to my last business transaction with uhaul this time im really disappointed.
dell h | First ImpressionsGreat thanks!
NORMAN D | First ImpressionsOver the years there have been problems with mold in my unit. Mold covered my items. I couldn’t save many of my items unfortunately. The ceiling of the indoor facility needs to be cleaned often. The roaches were once the issue but the mold is my overall reason for moving out. I could no longer deal with it.
LeMontica J | Overall ExperienceCouldn't get in to put my stuff and had to walk my stuff from the front til the back
Ebony E | Overall ExperienceBecause i cant put my stuff in because the truck was and the way so my family got to walk it too 32 and the back
Ebony E | First ImpressionsExcellent customer service
Deborah P | First ImpressionsEverything was good. Only thing is our storage unit leaked and all of our stuff got wet. Besides that very happy with the storage.
ADRIANE M | Overall ExperienceThe staff at Blanding Blvd and the General Manager's Customer service skills and knowledge were exceptionally wonderful. I am very thankful that my belongs were secured in a safe and clean environment for the past couple of years! Thank you and God bless you all!
Pam W | Overall ExperienceThe location on Blanding is top notch, everyone is very professional
BRENDA M | Overall ExperienceUhaul was great covered all my needs from trailer to storage.
Salih A | Overall ExperienceIt's a great place w a very friendly staff!!!
MELISSA F | First ImpressionsAll were great and understanding when my payments were late. I had to have my lock cut off because nephew had key in ATL I apologize to them because I couldn't understand why they couldn't cut the lock off until I saw how complicated it was when locksmith attempted it. Mr. Chuck was very kind & helpful. Excellent customer service all locations. Blessings & Safe Holidays & a Prosperous new yr. Moving co was excellent also!!!!
debra m | Overall ExperienceLoved the way Mrs Hanna was very detailed and precise👍
tijuana b | First ImpressionsJosh was very helpful and cortious. Although I notice he was extremely busy and there was no enough staff for all the work although he still he kept his cool. And when above and beyond. Also Jessica in 103rt
Debra G | Overall ExperienceValentie at Tucson on Oracle and Josh at Westside on Blanding Blvd were excellent representatives.
ROBERT D | First ImpressionsGreat job
Walldeline F | First ImpressionsGreat staff even greater supervisor!!
Marcus T | Overall ExperienceTotally Awesome
Marcus T | First ImpressionsI had my reservations canceled multiple times and had to drive an hour and a half out of my way to pick up my truck. Then my reservation for my storage unit was changed twice on me. I bought boxes that were not shipped in time to use. It was an overall awful experience
Alyssa L | First ImpressionsI think Uhaul needs to allow their employees more room when it comes to dealing with irate customers. The customers I saw them deal with were rude yet they handled it EXCELLENT with poise, dignity and grace. They definitely went above and beyond what I've seen others do....If there was anything to change it would be 24hour access extra charge being told up front.
Shenna W | Overall ExperienceThis is a busy location, so there is a wait to speak to someone in person when you get there. They are all very helpful, knowledgeable, and professional. I highly recommend the staff at this location. Additionally, the storage is very convenient, and the online check in process is easy, quick, and has 24 hour access.
Kelly C | Online Move InExcellent service
Nancy W | First ImpressionsWhen I got my stuff it had mold and fungus all over it!! I lost most of my furniture!! Also other people experienced the same thing!! I paid for climate control, the worst!! It only been almost 3 months there!! I will not refer anyone here! I should get my money back!!!
ELIZABETH F | Overall ExperienceAmaizing job and good team
ANDRES A | Overall ExperienceNone
JOHN E | First ImpressionsTo actually pull into the parking lot was a mess as soon as you turn in that’s where they clean and rent out trucks so someone was always blocking the way the lights in the unit only stay on for a very short period of time about 2 minutes I’m so happy I have my belongings out of this place. So I don’t have to ever deal with that location again.
Amy K | Overall ExperienceAwful!! Overcharged! I was lied to, money was debited out of my account when I was told I wouldn't be charged. I was charged a whole month when I moved out after 5 days
Kim A | Overall ExperienceThere was 3 to 4 trucks blocking the entrance to unload or load and I ask the young lady, can someone move them so I could get closer to the door (15 min ) wait.
Vincent B | Overall ExperienceU-Haul and storage on Blanding Boulevard Jacksonville Florida is one of the best Uhaul facilities to deal with everyone is extremely helpful every time I've been in and very kind.
CAROLYN K | First ImpressionsThe staff was very patient and helpful.
Ishanti P | First ImpressionsThere were times when we went into the office, no one acknowledged us. A few minutes passed, we asked for assistance. Emails to mgr not returned
annette a | Overall ExperienceCustomer Service was outstanding! Jacobi and Brandon made everything easy. I would recommend this site to any and everyone. R/ Mr. E Foster
EARNEST F | First ImpressionsGood place to store stuff
WILLIAM A | Overall ExperienceN/A
BARBARA R | Overall ExperienceSecure and accessible storage facility. Professional service from UHAUL personnel.
Alonzo C | Overall ExperienceI appreciate the the service that you provide and the way I was treated
Santiago S | Overall ExperienceThe managers at this location is very attentive. It’s the pricing that got me. I will return if needed. :)
Felicia M | Overall ExperienceConvenient
GREGORY H | First ImpressionsProfessional, knowledgeable, and well spoken. The manager is great leader.
barbara m | Overall ExperienceEverything wss perfect!!
Khrystal R | Overall ExperienceI was sent to 3 different storage units that were occupied.
Clarenda J | Overall ExperienceGreat service
Meredith L | Overall ExperienceCustomer Service always quick , friendly and helpful. Storage area clean with available carts.
TESHA P | ReservationThe staff was very friendly, helpful, knowledgeable and professional at all times. I was very pleased with my experience and will return again.
Teri K | Overall ExperienceThe staff was EXCELLENT. Kind people. However, the words disappointed and frustrated come to mind as far as my storage experience. Cockroaches, water damage, & a lot of money lost. NEVER again.
Deborah A | Overall ExperienceGreat place!
Natasha P | Overall ExperienceOur move was extremely difficult, as is most, and this u-haul facility worked out great for us. The store was very clean, very well managed and the staff was friendly. Overall a very good experience.
Eric B | Overall ExperienceNot pro-rating a move out rate seems unfair to me. On the occasions I’ve utilized a comparable facility, rates are prorated for move in and not. I vacated 5 days into new month but no refund issued.
Lauren P | Overall ExperienceThey ROCK! Ms Hannah is special.
Beatrice J | Overall ExperienceThe Girls went the extra mile for my business. Thank You Al Heichberger
Albert H | Overall Experience