Customer Reviews for U-Haul Moving & Storage of Westside

Rating:

1.0

I put gas into the truck on my way to take it back and the gas station was down the street, not even a light away and the check in lady said that because it was not pass the mark, they charged me, I only rent from U-Haul not no more after this bad experience.

Rating:

5.0

En mi opinion nada porque todo esta muy profesional gracias a persona que me atendio muy amable y muy Buena atencion gracias

Rating:

5.0

The people who took care of me where very nice, and very professional.

Rating:

5.0

Jessie and her staff team was really nice and helpful. Would recommend this place to others

Rating:

5.0

The ladies at the front desk were very helpful, kind and sweet.

Rating:

4.0

Shift had changed by the time we returned and the new shift was not as friendly and lack of communication I had to ask questions that they should have been asking me.

Rating:

5.0

Jackie is such a sweet heart! She was the only one work at the time inwas there and she was handling alot at once. She never lost her patience and she help everyone with a smile on her face. Jackie is the best!

Rating:

1.0

Both agents was informed I wanted to pay the final charges a different way, they processed the payment the way they wanted, tried to reverse it and put an additional 25.00 on hold. Then said you can call the manager tomorrow. Horrible customer service

Rating:

5.0

Jackie is the best. She has great knowledge and friendly.

Rating:

5.0

Every thing was great

Rating:

4.0

The app was easy but keep kicking me out when I submit the license pic, It happened about 6 times. Then I just downloaded the app for better results but for some reason it didn’t submit all my info so the front desk finalized my transaction. It was very easy and fast. I’m definitely coming back!!

Rating:

1.0

Slow, customer service

Rating:

5.0

Professional work at it's best.

Rating:

3.0

Location wise parking is difficult at best. The 15' truck was given to us with a gas tank that was 9 miles to EMPTY. Who gives out a rental truck with less than 1 gallon of gas in it? The 1/4 gas tank return policy was never explained to us. We actually returned it with more gas than what we were given. But still our initial gas credit was taken away from us upon return. Who had time to read the entire small print especially when our gas tank was empty! and we had a 130 mile road trip to go. I realized after drop off and reading the entire contract that yes it does state 1/4 gas tank upon return. So technically UHaul is correct but shame on you for not explaining it upfront and giving us a truck with less than 1 gallon of gas.

Rating:

4.0

There were no clear signs on where to drop off after hours trailers. The lot could have used more signage, or text directions in the app

Rating:

5.0

Make the miles a little cheaper… hire more reps other than that nothing. Everything else is fine quick and efficient.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Everything was good service people front desk bring the truck up and delivery. Everything worked out smooth. Thanks for all the help five star.

Rating:

5.0

Probably more staff on weekends

Rating:

5.0

Nice airplane

Rating:

5.0

Great place and peoples

Rating:

5.0

You guys @ great

Rating:

5.0

No improvements needed!!

Rating:

5.0

Just want to say thanks for the great service

Rating:

5.0

Jackie Jimenez was the best. Great customer service. She went above and beyond for us!

Rating:

4.0

Mejorar la aplicación e tratado de entrar para informar que la deje y se me es complicado...me dijeron que había que llenar la aplicación pero se me fue imposible

Rating:

5.0

The people were great in the store and at the pick up site.

Rating:

5.0

Good service and friendly staff

Rating:

1.0

Very unprofessional and rude

Rating:

5.0

Everything went well and smooth.

Rating:

5.0

Have more staff

Rating:

5.0

Thank you for hiring good ppl to take care of customers like myself. Great customer service is all you want when entering any establishment. Thanks again.

Rating:

2.0

employee was very rude to my employees

Rating:

5.0

Just want to inform you that your general manager at the store, her name is Jackie you need to have 100 of them. She is such a great person to deal with and very knowledgeable and every single question I asked.

Rating:

5.0

Friendly people,nice service

Rating:

5.0

Jackie was very helpful her other staff was also they all kept a smile on they face

Rating:

5.0

Love the customer service ..

Rating:

5.0

Excellent

Rating:

3.0

Although the van was clean, staff was polite, in the end What matters is what you are charged Upon return of your rental. I was shocked that from $19.95 my chargers totaled over $66.00. U-Haul, really should Stop displaying one price on the vans only to Jack the price up the price and charge way more. My truck said 19.95 I drove 14 miles around trip, picked up at 9:45 dropped back off at around 11:45 was charged ALMOST $70.00. Thats false advertising. I will not recommend U-Haul to anybody I know. Beside the lady took pictures of my drivers license ID on her personal phone, how do I know that she deleted my personal information. She has my daughter name and number according to them for Emergency reasons, she has enough of my personal in formation to steal my identity. I am very concern about that to the point that I have thought about it everyday since I rented the van. Milly Rey

Rating:

3.0

If reserved a 17th feet truck and gave the time I would be in for pickup and I was told that they didn't have one and I would need to choose one of the 20 to 25 footer trucks. And not at the reserved price.

Rating:

4.0

Maybe have more coffee

Rating:

1.0

Bad customer service I was fucked by my mother in this place last night because it was time to close and they were not going to take care of me my situation was important because they blamed me for a lost trailer and still they treated me badly and kicked me out of the place

Rating:

5.0

Try to be available until you close. I had an issue about the location of your drop box, call at 6:45p no answer but got a 3rd party to assist. I had a situation in the past looking for the damn look box, police was called, this could've been avoided if they had told me where its location was before i left, as well if id ask due to I've had this experience before. Fine, np. It makes all the difference to be able call direct without going through promts. Just my opinion, other than that, fantastic CS.

Rating:

5.0

Great customer service

Rating:

5.0

excellent service thank you very much

Rating:

1.0

Parking the U-Haul in a way that makes it impossible to move. The Uhaul with sandwiched between two other Uhaul‘s and the wall. They’re also was no gas in the U-Haul.

Rating:

1.0

Teach your morning employees about respect and how to treat paying customers.

Rating:

3.0

i get that everything is more expensive this days but the pricing is outrageous now. you should not advertise it as 19.95. your price for mileage is more than what DOT standard price is. im completely disappointed in those charges as i will not be using u-haul in the foreseeable future.

Rating:

5.0

Yes100

Rating:

5.0

Just continue to give good customer service.

Rating:

5.0

N/A

Rating:

5.0

Thank you 👍🏽

Rating:

5.0

Great personal service 👏

Rating:

1.0

Staff is ghetto n drinking on the job when I walked in saying all type of crazy things

Rating:

2.0

Had to warm up and clear off the snow myself no help very poor customer service. The guy tried to charge me extra for gas when I had the picture showing where gauge was at overall bad experience

Rating:

1.0

I was a entire hour late to my moving appointment. I was 1st greeted by no one as no one was in the store when i walked in for about 5 mins. i was then given keys to the wrong vehicle which caused me to browse the lot for the vehicle in 29 degree weather which was not even there so i had go back inside and redo everything for another truck. i finally got to the truck and the truck was froze shut. i asked if anyone can take the snow off and they did not have a proper snow brush. i then had to wait another 20/25 mins for my equipment. my overall experience sucked

Rating:

5.0

The van was difficult to get if the lot. I had to thread between vans, trucks and hitches in reverse with limited rear views. Someone to assist in the lot would be helpful.

Rating:

5.0

Went in had a reserved storage space Jackie the manger made it quick and easy was amazing great service explained everything and answered any questions I had definitely recommend this location if you need to store your things. Staff was friendly greated me with a smile very welcoming.

Rating:

3.0

They don’t clan the snow off the windshield. I didn’t have a snow brush for the rental. It made a horrible noise from underneath. Maintenance isn’t being kept up

Rating:

1.0

Damaged my transported materials, the back of the truck bed was still wet with paint. Never got a response from manager

Rating:

1.0

When I got my stuff out of storage it was infested with rat feces and urine. I had to get rid of 70% of my things because of how much rat poop was on it and it wasn’t just a few dropping it was everywhere!

Rating:

5.0

NA

Rating:

5.0

Jackie is phenomenal!!

Rating:

5.0

The mgr Jackie is Awesome!!!

Rating:

3.0

I said average because it was a miscommuoccasion about the hours of interi thought. The young lady told mean 10 o'block there we can go in there but the find out is closed at 10. The doors kept closing. I had to get access to it to the code and then. My daughter got locked in there but miss Jackie the manager. She came and let us get in freezing so we could finish moving to rest the her stuff inside the store soon thank you

Rating:

5.0

Thank you for being there when I needed it

Rating:

5.0

Perfect

Rating:

5.0

I was well taken care of thanks.

Rating:

5.0

Staff friendly and helpful. The guy who checked my storage out Sunday was very nice

Rating:

4.0

The best customer service is ever provided by the store manager Jackie. Thank you

Rating:

3.0

There is no light by locker 1313

Rating:

4.0

They care they work with you

Rating:

1.0

I will NEVER recommend this place to anyone. I received a call telling me my belongings will be sold in a few days because I had not made a payment since May of 2022. I had been making payments every month or every other month and her statement just wasn’t true. Go to the storage facility in Woodbridge, IL. It will be a much better experience and they will NOT sell your belongings. Hobson Storage ONLY.

Rating:

5.0

This was my first and only storage facility that I ever had to use, I was there from mid 2016 til 9-10-22, not one complaint

Rating:

4.0

It was very good!i liked u haul very much!!🎈🎈🎈🎈😉

Rating:

5.0

No comments

Rating:

5.0

Exelent

Rating:

5.0

Very excellent service. All the staff is very helpful and knowledgeable. General manager Jackie was very nice to me and gave me a very good customer service. She was very courteous. She has all the qualities for a general manager. I was very happy with my visit and the service received. Thank you Jackie and your staff.

Rating:

2.0

The storage facility was fine, but when I leased the unit the woman set me up for autopay only to find out after I received a late payment notice that it had not been setup. I setup autopay myself after that, and had no further issues. Attempts to reach the manager by phone and email were both ignored, so I wasn't able to get an explanation of what happened or get a refund on the late payments fee.

Rating:

3.0

Just a lil bit of mice droppings but overall ok for the years I had it

Rating:

5.0

Just Great people!

Rating:

5.0

UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank You

Rating:

5.0

I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommend

Rating:

5.0

The staff was courteous

Rating:

5.0

Excellent Customer Service

Rating:

5.0

Customer service was great. Would recommend this uhaul in the future.

Rating:

5.0

Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.

Rating:

1.0

This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.

Rating:

2.0

I spent 10 days trying to close my account. I was on auto pay and didn’t owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communication

Rating:

3.0

The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.

Rating:

5.0

Very pleasant customer service.

Rating:

5.0

They just need more people on shift that all besides that everything was great.

Rating:

1.0

I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of both

Rating:

1.0

The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....