Customer Reviews for U-Haul Moving & Storage of Ypsilanti

Rating:

3.0

#1-Make sure EVERYTHING on the piece of equipment is operational before sending them out on the road. #2-When the equipment ISN'T functioning properly and it gets returned late because it doesn't function properly, a touch more than, "We won't mark it late" may be required. Especially since that equipment ended up costing an extra night in a hotel room that wasn't planned on. #3-Better communication and coordination between U-Haul locations. We stopped by other U-Haul locations that couldn't help us, and Roadside Assistance wanted us to pull over and wait 60-90 minutes even though we were already running late due to the equipment failure.

Rating:

3.0

First, location is too small for volume of rentals. Hard to drop off a 26’ truck in a small parking lot especially with the volume of drop-offs already in line. Second, ordered a 20’ unit, not a 26’ unit. Set us up with a 26’ and charged us for that size. Good customer service would have kept the price at the 20’ rate. You aren’t out anything in doing so. Check-in on the app didn’t work as the save/upload failed so anything I documented was lost. That’s on the Uhaul org as a whole.

Rating:

1.0

The location took several hours to check in the truck. The location was unprepared lacking paper to print the return receipt. The day after turning in the truck I got a call from the location. The caller had really bad attitude with an undertone of accusations, questioning me where I had put the truck. They had acknowledged they had the keys to the truck but the could not find the truck. It is not my responsibility on what the location does with the truck after they take possession of the truck. They we impossible to reach and too several hours to get a callback.

Rating:

5.0

The staff at this location worked so hard to help customers overcome the challenges of the AWFUL "reservation" system UHaul has.

Rating:

5.0

Absolutely incredibly friendly staff I don’t know their names, but the people that helped us at the front counter and the person that that helped get the keys to the U-Haul and checked it and we’re both so incredibly friendly it was so nice of an experience. I would go do it again in 1 million times thank you so much.

Rating:

5.0

The manager here was very professional.

Rating:

1.0

Absolutely the worst customer service I’ve ever experienced. I understand it was the end of the day when we rented the truck, but the agents were extremely disrespectful and dismissive. I will never go back to this location..

Rating:

5.0

Very helpful with vehicle and auto transport pickup. Needed a wiring harness extension and they were able to quickly find one and get me on my way.

Rating:

5.0

Friendly crew

Rating:

4.0

A warning light came on immediately once I started driving the truck: Service stabilitrak. Otherwise no complaints. The customer service representative was nice.

Rating:

5.0

Nice very helpful and patient.

Rating:

1.0

customer service

Rating:

2.0

Please see customer report 5927352. I rented a trailer and also used Homeward Bound movers through UHauls contracted moving help. They are on a time contract and only have 2 hours to load and unload the trailer. After we loaded, we discovered a flat tire on the trailer. I utilized the roadside assistance app and was quoted 90 minutes for assistance; I only had 1 hour remaining on my moving help and had a full trailer to unload. I called Uhaul and Eli was very helpful and calm in helping me figure out what to do with the situation. He transferred me to Mr Digs who left me on hold for 20 minutes (leaving only 30 more minutes left on my moving help) I called back and Eli had to escalate this further for me to receive help from Mr Digs. This assistant manager was incredibly unhelpful in the situation and needs basic customer service training, and problem solving skills when situations like this occur. I gave up and called Homeward Bound for advisement as I was sitting there waiting for the 90 minutes for roadside assistance to arrive and a full trailer without help to unload. The owner of Homeward Bound blamed UHaul and had to send their workers to the next job, leaving me stranded. After pleading, the owner of Homeward Bound agreed to send his help back out if I paid additional fees. Uhaul needs better safety nets and contracts with these companies to help the customers when dealing with a situation such as this. I ended up spending far more than I have or wanted to spend to get this job completed, and would not ever feel comfortable using Uhaul in these situations again.

Rating:

5.0

Truck was ready to go pick it up and returned it no problems bunch of nice people working in the office. Appreciate all your people for your help during transplanting

Rating:

5.0

The computer was slow and that delayed things but that's not the agents fault, all the employees I interacted with were very friendly and happy to help

Rating:

5.0

None

Rating:

5.0

Quick and professional. Thank you !!!

Rating:

4.0

Staff polite and courteous, truck information correct to contract, in and out in under 10mins

Rating:

3.0

The dropoff went smoothly and the guy there was great. HOWEVER, after I left the location, they charged me $8.25 for two gallons of gas. I purposely overfilled the tank by a few dollars so I wouldn't be charged like this, but they still did it. Grrrr... I even took a photo of the gas gauge to prove I brought it back with more gas than stipulated in the contract. But I didn't see the charge until the next day and by then I was fully involved in unpacking and running around and couldn't deal with it. I know it's only $8.25, but it's the principle of the thing and it was a blatant ripoff they knew they could get away with. I don't appreciate it, U-Haul. Do better.

Rating:

5.0

Very easy and professional rental process.

Rating:

2.0

I was there at 9am and did not leave the lot until 9:40am. There should be more staffing on the weekends, two people working on the weekends. When I arrived at 9am to up my equipment there were 4 people waiting on trucks to be checked in so they could leave. There were several people behind me waiting in line.

Rating:

1.0

I reserved an utility dolly but they didn’t have one in the store, and they didn’t refund me.

Rating:

5.0

Great experience with this location and van was well-maintained. Also it appeared brand new which was awesome!

Rating:

5.0

Friendly staff!

Rating:

5.0

Nice staff very helpful

Rating:

5.0

I dropped off the uhaul and was out very quickly!

Rating:

2.0

Increase number of staff. We waited in line for 45 minutes to get the keys to our truck, and then the truck still needed to be cleaned on the inside. In addition, the truck’s transmission was in bad shape, and we weren’t sure it was going to be able to haul our furniture.

Rating:

3.0

The staff was friendly and honest. Prices were fair. I scheduled a 1:30pm pick up time and the vehicle was parked out front, but not ready to go. The person cleaning the vehicle said it smelled like stale cigarettes and that it would take longer to clean if I wanted to wait. I had a time line that I needed to stick to so I told them don't worry about it. The vehicle literally looked like it hadn't been cleaned in years with dirt, dog hair and grease on the dash and instrument panel, and cleaner had just been sprayed all over the floor to try to mask the cigarette smell. When we reached our destination to load up we noticed multiple roaches scurrying around from behind the wall of the cargo box. Thankfully the large item we were loading didn't have anywhere for the roaches to hide and hitch a ride to our drop off destination. This location, as I assume many others, could benefit from having more than two people operating it on a busy weekend so that vehicles can be cleaned properly and inspected thoroughly before customers arrive for pickup.

Rating:

5.0

Tell them to use app ahead of time. It was great and I was in and out.

Rating:

4.0

I had to wait to get tire pressure inflated for my vehicle, since a tire was more than 10 psi too low when i picked it up.

Rating:

2.0

The ignition on this truck sticks, making it very difficult to get started. I wasted almost 2 hours trying. It cost me more in gas because I had to leave it running and it added hours to my day and rental.

Rating:

5.0

I am forgetting their names but both people working that morning were kind and helpful. I was nervous driving a U-Haul for the first time and within 5-10 minutes they put me at ease. I would encourage corporate to reach out and acknowledge their great work.

Rating:

4.0

Nil

Rating:

2.0

I reformed my truck at the location that uhaul requested during business hours and no one was there to receive the truck. I drive through the security gate and left the truck. Very confusing.

Rating:

2.0

The manager working was wonderful, and working as fast as she could, but because there was only one employee for the whole location, we waited half an hour to be seen, and a line of customers had formed. This would have been a much better experience for the customers (and I'm sure the employee as well), had there been other staff. Once we were seen and received our rental, everything went well.

Rating:

3.0

Do youre job

Rating:

5.0

Guy that took care of us at the counter is a fucking G. Give him a raise.

Rating:

3.0

Our unit leaked water and had a mouse infestation.

Rating:

4.0

The lady with blond hair very welcoming I was sick and she was helpful without complaints she was the only reason I stayed . U can tell she is a kind person u don’t see it often . Tone matters 💕

Rating:

4.0

The value was great and the staff were excellent. There was just one small issue with the passenger side door keyhole (hanging out), but everything worked fine, otherwise, I would have given Excellent on everything. Great value and the 15-foot van fit everything we needed it to.

Rating:

3.0

The truck had no air conditioning in the middle of a heat warning. The contract suggested I add far more fuel than was required to return at the same level. This is likely my last uhaul experience. I feel ripped off and like I was put in an unsafe situation.

Rating:

4.0

I didn't have a dolly to use for my 2 day move..If you can try to make sure that's available to everyone it would really make the moving process easier and faster!

Rating:

4.0

u-boxes were placed in a way that made them nearly inaccessible to load and there was no way to remedy that because of the way the u-boxes were delivered

Rating:

1.0

A routine $19 dollar rental period of 3 hours ended up $175 . I was charged very random amounts. I delivered the vehicle at 6 and they wrote 6:30 . The gas tank I was given almost empty . I consider this very misleading.

Rating:

3.0

Additional staff would be useful so that people don't have to wait so long. One person can't do everything that needs to be done there. Upon return of the rental the app and website would not work and it took over 30 minutes before we could check the truck in. This was the experience of several customers between the 5:00pm and 5:40 pm return time.

Rating:

1.0

Staff was not available on arrival, and from the sound, was watching porn in the bathroom. Very disgusting and creepy experience. Also, you still have not gotten the billing correct after several requests.

Rating:

4.0

A/C didn’t work

Rating:

5.0

Good people. The new Sunday addition guy (Elijah) is supernice and very efficient.

Rating:

1.0

Way understaffed, quote was no where near final price, hidden fees are ridiculous, “safe drive fee”. I felt like I was dealing with a pawn shop. Plus did the old trick of giving me a vehicle that was 3/4 full and then I return it full. Easy way to add on an “extra fee”. If this would have been the opposite and I didn’t return it full you would have charged me an exorbitant amount! No thanks, Uhaul will always be my last choice.

Rating:

5.0

Na

Rating:

1.0

My reserved vehicle was NOT available for me when I arrived and I was forced to take a larger uneeded vehicle because there were no other options. I was promised a discount upon my return which was not honored either.

Rating:

2.0

My issue may be more U-Haul as a system and not just this location. The couple of people I interacted with at this location were kind and helpful and did their best to help. But I was supposed to pick up my u-boxes and a rental truck to tow them. My u-boxes were not available at this location. We were able to pick up the truck and then had to drive to another location to get our U-boxes. The U-boxes were not ready and we had to wait a few hours to get them. Luckily whoever was moving the boxes at the location did their best to help and set us up for dropping off our empties and picking up our next trailer so we wouldn’t have to wait anymore. But overall I am disappointed with our U-Haul experience. The coordination of where and when we could get the U-boxes was a mess.

Rating:

5.0

The staff was incredible. Eli was so incredibly helpful and knowledgeable. My complaint is with corporate. Somehow my name (not any other information) was attached to another person with my name???? (Highly unlikely, actually) that owed a bunch of money and u was delayed for an hour picking up the truck because I had to call corporate to have this person 'removed from being associated???? From me). I waited 28 minutes on hold to have someone tell me they dint know why we were connected. This is unacceptable. Not same number, DL number, state even..... thank his, Eli and his associate were on it! They kept me chill while I handled it! Great location!

Rating:

5.0

The cargo van I rented was super nice. It had car play and I could connect my phone to it. It drove very smoothly. Only issue is the key didn't fit in the key dropbox. Luckily, Uhaul was still open when I dropped it off. If it was afterhours, I'm not sure how I would have left the key.

Rating:

4.0

The employee who was working the counter was excellent.

Rating:

3.0

Put the keys in the lock box so I do not have to wait 30 minutes in line to get the keys. Maintain the vehicles. There was less than half a tank of gas in the truck, and it was parked against the U-Haul sign pole on the front bumper. The radio does not turn off when the vehicle does, and the gas mileage rating gauge did not work. I get it is a college town, and the vehicles will not be perfect, but have some pride in your work.

Rating:

1.0

I dropped off the truck the same day I rented it. They charged me for an extra day anyways. They called the day after asking where the truck was and I explained I dropped it off the same day. The day after that they charged me for an extra day.

Rating:

5.0

They did great.

Rating:

3.0

Put more gas in the tank

Rating:

2.0

Way overpriced

Rating:

3.0

The app wouldn't allow me to take and upload photographs when I first arrived, and I was really delayed in leaving because I had to confirm everything with the staff inside, which included them having me take photos and video on my phone independently of the app. I was definitely nervous about any accidents that were not caused by me, because I had no app-approved photographs of the truck.

Rating:

4.0

The employees were so helpful and nice, I appreciate them, thank you. They deserve a raise

Rating:

3.0

Staff member attempted to give me the wrong truck

Rating:

5.0

Fantastic customer service!

Rating:

2.0

I dropped off in Kankakee. This thing is dumb.

Rating:

2.0

Check in was slow and inefficient. Lot was crowded so it was difficult to drive off the lot. Return was a nightmare. I was after hours and there were trucks everywhere, blocking in parked cars. With lots of jockeying, we were finally able to get our cars out by driving into the neighboring business lot. Otheres were not so lucky and I believe had to leave their cars overnight.

Rating:

1.0

I waited 45 minutes to pick up my scheduled Uhual van. This was the longest wait I’ve ever experienced with Uhual. When I started my drive, a beeping noise started to sound. The passenger door was not properly closed and I couldn’t shut it because I was driving. When I opened the back of the truck, there was brown spattered on the wall near a corner. It was disgusting. It looked like poop. I would have gone back to swap vans or have it properly cleaned but I had people arriving to help me move soon. I resorted to using my mattress protector as a shield and then threw it away after the move. I have used Uhual countless times. I usually have a good experience. I would still use Uhual in the future. However, this was a terrible experience.

Rating:

4.0

The location was fine and staff at the location was great. That being said, and I want to emphasize that I in no way place the blame on the location or any of the staff present, my experience was in a word, terrible. The U-Haul app, which is supposed to make things easier and allow for me to check-in ahead of time and walk right in to pick up my equipment, is atrocious. Those monkeys who can write Shakespeare could have made a better app. Nothing worked the day of my rental . I was kicked out of the app many times. I was told by the app that my equipment was not "retrievable". I was told by Lori over chat that she could help and then the chat disappeared and I couldn't get it back. Then I was told to call a 1-800 number for assistance and immediately placed on hold. I was on hold for more than 30 minutes and by that time, I was being helped by a staff member at the location. The computer systems at the location were also incredibly slow and while I arrived at 10:20 to pick up my 10:30 rental, I didn't leave with the truck until 11:30. So I spent 70 minutes waiting for an app that didn't work and a computer system that was so slow it made everyone wait in misery. The next time I need a pick up truck, I will go anywhere else I can such as Lowes or Home Depot. Heck, I will ask an uncle who will talk my ear off for an hour about some random conspiracy theory so I can borrow his truck, just so I can avoid another experience like this one.

Rating:

1.0

Waited 70 minutes to pickup a 4x7 trailer I had already reserved and paid for due to slow computers lackadaisical staff and confusion among employees I will never rent there again will go to Home Depot in the future Also double billed on my credit card

Rating:

3.0

Actually rent you vehicles for the advertised price. Without adding on 60 different random fees

Rating:

5.0

El costo siento fue mucho

Rating:

4.0

No personnel available for drop off

Rating:

1.0

I was not able to move in during the day of purchase due to staff forgetting to removed lock on storage unit. Upon mutual arrangements, we made an verbal agreement to keep unit unlock during closed hours on the day of move-in. Unfortunately, my items were left in the truck on the property overnightdue to not being able to access the unit. I was angry and was not able to contact anyone after hours to access my unit to move in.

Rating:

5.0

Second visit and I can only see this is an outstanding team. They were patient and kind and very friendly.

Rating:

5.0

Joey is the man for a manager and should be running the whole company

Rating:

5.0

The mgr and all the employees were great!

Rating:

5.0

Always accommodating and courteous!

Rating:

4.0

Easy to get in

Rating:

5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Rating:

5.0

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

Rating:

2.0

This was one of my worst visit to uhual ever.

Rating:

2.0

Took forever to reserve a truck after steady reserving one.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Rating:

2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.