Needs more staff. There's always a long line when I go in.
Delia NCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was given to someone else who did not even have the same name. A hold was placed on my card on file because of it. It took longer than usual to get me in and out because of the mix up. The trailers gate was full of debris.
Jose CU-Haul Redlands is my go to rental place l always go to for my rental needs once again thank you. R
Ricardo DVery disappointed with U-HAUL as a whole , not the place of pick up . U-HAUL ONLINE CORPORATE advertisement book online make it easier was a complete crap show ! Not only did they cancel out reservations with out notifying us before pick up - we had the run around through 2 vendors which thank goodness that helped. Then we booked a 1 way trip so we didn’t have to cover mileage cause of how far we went . We then rtn the truck at second location to find out they booked it from house to house not accounting for the extra mileage which was 9 miles from first house and pick up to needing at add gas driving it back to second location another 4 miles and driving to gas added another 5 miles nearest gas station. The charged of for 20 extra miles which mileage was never indicated hints reason we rented one way travel due to cost being cheaper , sham and run around and our time . Over experience with U-Haul and the advertising online I highly DO NOT RECOMMEND IT!! At this point I know it’s a needed service but I would recommend it . Use friends and family trucks .
Janette DEveryone there was helpful and informative. Kind as soon as I walked in the door.
Jessica WExcellent customer service overall.
MARIA CThe representative that served us was helpful, respectful and very accommodating to all our enquiries.
RAMADAN RGreat customer service. Staff is always pleasant to deal with.
Hector HGood service exelent equipment
Maynor PThe wait is ridiculously long though. Even if you signed up on the internet.
Michael OGreat place
CESAR GPerfect as is.
Peggy DTrying to download the app and drop off the truck was a hassle. App wouldn’t load and I went 1 min past my stop off time waiting for the app that kept crashing. Even the employee that helped me pick up the truck apologized and knew about the horrible app. Everything was fine.
Jesse Sbeen renting from this location for a long time last Friday I pick up a trailer that wasn't clean a few pieces of construction trash np big deal I get home and clean up a ;little bit the trailer do my thing and return the trailer got the invoice online and to my surprise they charge 15 bucks for a trailer that they clean before they rent it to my very upset with customer service at this store
Juan DI am only concerned about the gas put into the vehicle to bring it up to the half way point the manager said the vehicle was at when I picked it up, he told me the vehicle was at half way and wanted me to bring it back that way, I never checked to see if that was correct and I should have. The amount I put in the vehicle for driving it 17 miles was over six gallons and that is excessive. I did not keep the engine running only drove from one warehouse in Redlands to another out on Wabash in Redlands.
Stephen PAfter I drove away I noticed two holes in the roof. I’d recommend to thoroughly check the vehicles when someone drops it off. The person who had the vehicle before me obviously damaged it. Josue was very helpful and helped me load my car onto the tow dolly. Don’t think I could have done it without him.
DENNIS OExcellent service by the 2 ladies there, especially Abel. She gave very prompt service, help and advice. Thank you for a great experience. Will rent again and will highly recommend this location.
Angela ACoffee drink holder you can store behind seat. Key and cell holder.
dennis hThank you
Kristy JMake sure your trucks are ready to be rented again. Tire pressure was low on my truck and warning light was on. Radio didn’t work. Did not have a dolly again per my request from rental. You need to fix this issue. If you don’t have the equipment available do not let people think you do. This is unacceptable and bad customer service.
KENDALL BGood people nice
HERNAN Asafety parking lot
romar dMiguel was a great help and we had a smooth transaction. When I shared a concern of a dirty trailer he right away had a solution and even though he was alone on shift and had a line he immediately took care of my concern. I recommend this U-Haul facility
Juan CPlease do a a better system to rent dolly equipment. Your system allows for people to add it to their rental but when arriving to store they are sold out. For people to rent and rely on the dolly and not have one available is a major inconvenience.
Stephanie MN/A
Anthonius MThe staff member who help was very nice and helpful. She's friendly and courteous!
Iolani MThe parking lot can be a little tricky to leave if there are trucks being returned. I had to do a full 360 in a 10 ft rental because there were vehicles being returned and that exit was blocked
Ixcel LOverall the experience with the truck was fine. However, my personal vehicle was blocked in when we went to retrieve it after drop off. There were no signs and we were not notified that they would block the exits and entrances with trucks and vans. They also would have seen my car when they were moving the trucks and vans into position, they knew what they were doing.
Haley KThey were helpful, knowledgable, and friendly.
Wendy Mquick and efficient dropoff with no fuss at all, exactly what is needed
SIMON MThe representative was very helpful, friendly and efficient when we checked out our vehicle.
Grace DN/A
ZAW NN/A
Joshua SLong time customer over 15 years
PABLO PGreat return experience!!
GAry NOnline return process is terrible. It completed before I finished all the steps.
Tim OInspect the trucks before renting. I was given a truck with over 333,000 miles on it with missing knobs on the radio. Then I was switched to a truck that wouldn’t move ( come to find out, the truck was empty). Last I had to go from a truck to a cargo van. Due to all this , I was late meeting my movers which ultimately cost me a significant amount of money
LIVIA WYour team at the Redlands location were professional & extremely helpful. However, I do have a major problem with your mobile app and website in regards to dropping off your rental trucks. The app crashes upon opening & your website has severe latency which restarts the drop off process. Please fix this ASAP.
Trenton RCustomer service was fantastic
Sharon SEverything was smooth and easy. Thanks!
Jim SI had no problem with anything . Thank you
Valeria OThe gentleman who was helping is wonderful and helpful
Sunil AAll services were great. The wait period was a little long due to minimal employees on staff, but they were very courteous and professional.
James SThe associate that helped us was so friendly. Helpful. Understanding of our situation. Went out of his way. He deserves a raise.
NICOLE GEverything went well. Service was fast and easy. Vehicle was in excellent shape.
Joseph BThe staff serves customers in a bad mood; anything they have to do bothers them, and they do it poorly. It was a terrible experience—we miss Breanna.
Salvador MAmazing
Jessica THave your employees be more helpful and nicer for the return of equipment. One of the employees just kept saying -we are closing, read the sign. He could have been more supportive. He could have said just a few nice words to help us understand how easy it is to return equipment after hours
DANIEL CThe team working at this location was very welcoming and helpful. This applies to both when I picked up and returned my trailer. They were courteous and friendly. They were also very efficient and quick. I will recommend this location to any of my friends. Thanks!
JOSEPH MKelsey was awesome!! Efficient and pProfessionsl!
Raymond CNothing I can think of, just keep doing what you're doing!
Robert NGreat team, great price and great experience!
Ivette RExcellent customer service!
Howard CAbel is awesome
Randdy AThe tires on the 26’ truck that I rented are apparently nylon based. They make driving for the first 30 minutes miserable!!! Nylon type tires are out of round until they heat up. Until then, the truck behaves like you are riding a bucking bronco not a very nice brand new truck. Once they come up to heat and become circular as tires should be, the truck was an absolute dream to drive!!! I maintained approximately 60 mph from Redlands, CA to St. George, UT except for the steep upgrade hills where my speed dropped to between 50 - 55 mph. I was told to anticipate about 10 mpg. The truck was fully loaded and my actual fuel efficiency was 16 mpg. Mileage is proportional to frontal area, load and velocity. I saw other 26’ U-Haul trucks passing me at about 75 mph with their motors screaming. They probably got 5 - 7 mpg. All in all, the truck was new (34,000 miles), clean and very easy to drive. GREAT TRUCK if they would put better tires on it.
GARY MHad a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.
Olivia P | Overall ExperienceJust that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.
Michelle B | Overall Experience