Everyone was very courteous, helpful, Randel went above .Because I was going to be returning the equipment afterhours, he stepped up and offered to come back , just to help me unhook the trailer from my car. Jareld was also very helpful with making sure I wasn't over charged and help me make the switch over from their truck to my car a very smooth and easy transaction. George was the start of my experience that got me on the road as quickly as possible. Thank you all so very much. Customer service is a very valued and important tool and these three gentlemen are the reason people will keep coming back. Again ....THANK YOU!!🥳
Theresa RCustomer Reviews for U-Haul Storage at East Nob Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just what we were looking for.
Edward E | Overall ExperienceI have had mostly great experience with u-haul. Some of the trucks were questionable but they were local drives and I didn’t have any issues. I expect the same service at this location. This location is huge and I wasn’t even aware of it but one of the local storage companies that was full recommended this place.
Marcus E | Online Move InEverything was great!
Tirza FGreat initial service with sales associate. Easy and timely delivery of pods. No complaints with delivery process. Arrived on time. However the empty pods were not picked up on time, was very difficult to reschedule pickup, and was charged an additional month’s rent on the pods because they weren’t picked up timely
Zachary PThe guys working the front desk were responsive and got me out the door quickly.
Tyler MEveryone was friendly and helpful all the time
cammy r | Overall ExperienceMade reservation truck was ready to go at set pick up time. Truck was clean front & cargo box staff had me out on the road in less than 10mins. Check was easy & quick. These guys did a great job will definitely use them again.. thank you
Paul MGood people and service
Jerardo EWe were originally supposed to drop off at another location. When we arrived the person asked if UHaul called us, they had not called. The drop off location was not large enough to handle the truck and car hauler. We had to drive to the other side of town where they have a vary large lot. Inconvenient but not the end of the world. UHaul dropped the ball on this issue. Drop off location personnel was very friendly, no complaints there.
Stephen MI was in a hurry. I didn't check to verify that I received my moving blankets. I've never rented a trailer before. The employee was helpful, friendly and courteous. The blankets would have been helpful in my move. I didn't think of it at the time.
Jack BThe vehicle was dirty, something spilled down the driver's side, maybe coffee? Even though the rental papers said that there was 1/4 tank of fuel, it only had 49 miles of fuel left in tank until empty. The staff said that if we returned the vehicle with extra fuel, U-Haul would re-imburse us. We had to fill the tank. When we returned the truck, there was an additional 1/4 more fuel than when we left with the vehicle. The vehicle was very noisy but ran smoothly. The staff was helpful.
DARLENE HCedre was a pleasure to work with. He was professional and friendly. He got us taken care of quickly.
Monty MIt was perfect! Thank you!
Brenda SUnfortunately, I had a poor experience with this location. Since I was moving from CA to WA for a job, I was on a very tight schedule and confirmed multiple times with UHaul that my boxes would arrive on a specific day, which was a Tuesday. Closer to the “guaranteed” delivery date, I call the office and they tell me they don’t deliver to this area until Wednesday afternoon. This is information I could have been told weeks earlier. The actual delivery itself was very convenient and the driver was very nice and considerate, so that went well! The pick up of the empty boxes were delayed due to an emergency the driver experienced, which I am not blaming them for. I was told to call for compensation, which no one can tell me about, only the managers - who have yet to call me despite me calling the office multiple times. Additionally, I noticed the wrong credit card was charged for the transportation fee. I called the day I saw the charge since it goes above my credit limit and wanted it immediately cancelled and charged to another card that I had previously provided and noted I wanted to use as my default payment (but seems to not have been recorded). I was told the manager would get back to me but I have been referred back and forth amongst the CA and WA locations as well as the main UHaul line, needing to fix these charges. It has been over a week and I have called multiple times only to find my initial call did not even result into a CAF. Now that the CAF was filed with the correct office, I was told I would be contacted by today. No surprise, I was not called therefore I called them and the office told me the manager will call me by tomorrow. At this point, I am so tired and inconvenienced at the poor communication amongst this company. It was extremely convenient for the boxes to arrive at my door and for that reason only would I use this service again if I cannot find another moving container company to do it instead. Overall I hoped for better but was very disappointed, and I am still waiting for these charges to be fixed.
Maria OThe staff was very accommodating and helpful made sure that I understood all the instructions that I needed and the total experience was great
STEVEN S | Overall ExperienceThey mixed the keys up in the lock boxes so we got the wrong keys! The tank was below 1/4 of a tank. We rented a furniture dolly and it wasn’t even on the truck!
Katie SSuper friendly and nice
Robert A | First ImpressionsCyrus Bazaldua was a TREASURE AND PLEASURE to work with and help me finalize the process! Excellent worker 👍🏻
TAEYA F | First ImpressionsEasy drop off.
Elizabeth OI had no issues with my storage unit. Staff was friendly and very helpful.
Victoria s | Overall ExperienceStaff was great very friendly and helpful
Andy GExtremely helpful, the van was clean and ready to go, drop off was a breeze. Thank-you
Dyann KGot stuck needing to store something as plans had fallen through and at the last minute they were helpful and got me a place to store my stuff without hassle
STEVEN S | First ImpressionsThe containers were all junk. We had to use a pry bar and a hammer to close the containers. When they arrived we had sawdust on everything. Those containers should have been retired a long time ago. That is our only complaint. Just disappointing.
Daniel CYou guys always ROCK! Thanks again!
JOHN SI love U-Haul.They are awesome!
Lena C | Overall ExperienceStaff was always exemplary in going out of their way to help us with whatever issue we were having.
shaun g | Overall ExperienceIt’s good storage I would recommend 😊 Thank you have nice day!
CRISTINA D | Overall ExperienceThe associates at this location where very kind and instructive. I appreciate that a lot!
Ella B | First Impressions