From the first phone call to schedule the electrical portion of our hitch to the actual installation, the customer service was personable, clear and fantastic. When we had our hitch installed, the whole process was a breeze also so I would not hesitate to book an appt here again!
Molly ACustomer Reviews for U-Haul Storage of Corvallis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent, I believe his name is Brent gets A++ for great customer service.
William MThey gave me the specification sheet for the hitch. Gave me my price quote. Scheduled the installation. Got it done earlier than promised. Courteous, helpful, knowledgeable.
ROLLAND BThe guy working there was very professional and pleasant. We will be back!
Susan BEverything went very well.
Steve MGreat customer service when I walked in. Very quick service - my hitch and wiring kit was installed in about 2 hours, and I was on my way. Thank you!
Patrick RQuick to inspect and get me out of there, really appreciated
Patrick MThe van i reserved online didn’t match the van i reserved in real life—i was expecting to rent a van with a higher ceiling, and instead was given a regular cargo van. Couldn’t haul my heavy mattress upright which created more physical strain for me and reduced the utility of the rental as i wasn’t able to fit much other furniture in after that. I’m going to be a real bitch next time about making sure i’m renting the correct van.
Kat HDrop off was super easy and the staff was friendly, professional, helpful, and quick.
Aaron HBest uhaul experience I have had. Thanks!
KIRSTEN VEasy to rent and easy to drop off. Solid equipment.
robert sAll was great - fast, simple - from check in to communication to checkout. Thanks
KYLE WNothing, it's great! The facility is awesome and the people there are always courteous and helpful.
David RCharlie is rude and very condescending. I will not be using this location again.
Terri C | Overall ExperienceVery organized and helpful. It was very quick both ways.
James CExcellent, very good service!!
Bruce BYou all rocked it. Thank you for making it easy and quick.
Carl SI have rented from U-Haul Storage of Corvallis several times over the years, twice in the last two months, and have had nothing but positive dealings with them. They are friendly, knowledgeable, and go the extra mile to make sure you have what you need to move your items. Thank you.
patrick qStaff was super helpful and quick.
Austin MThank you
Kevin SAttendants just stood and watched when we returned the trailer—no offer of help. We ended up returning it via the app (although we didn’t know how to use it—while at least two people stood and watched from the door of the store.
Alexander REasy and friendly.
Lisa RI have no complaints. The staff were a great help. There was no problem when I needed to change the size of truck I needed.
rhonda rNothing. The gentleman was polite and helpful
Anna AGreat experience! No recommendations. Thanks!
Cindy SFalse advertising to get customers online and in front of the store because I sign is posted. With the only thing being *subject to availability * that means if units are available the unit I wanted was available and the manager still found some way to say oh you get that offer online yes but we don’t honor it or give refunds when outside his store they are marketing that same deal. Please make it make sense. I’m filing a BBB complaint against Brent and the Uhaul store. And the guys in there are just unwelcoming in general I couldn’t wait to get out of there.
Marion C | First ImpressionsThey false advertise perks in email and in the front of the store for you to walk in and the manger say they don’t have to honor anything you signed up for or the signs in front of their building. Poor service and terrible business. I would never recommend this place to my worst enemy.
Marion CVery helpful and friend staff! Pick up and return was really easy.
Michaela CThe place looked like it was undergoing some repairs, however, despite the cramped area they got me in and out of there really quickly with the equipment I needed. 10/10, Great help!
LOREN J~17-23YO dude was working the desk, he was very professional, fast, helpful and nice.
Hugh CThe new guy working is really a great asset to the store along with the long time manager, both are people you like doing business with.
Darrell mThis was a fast, smooth rental
Seth WService was excellent Staff helpful with carrying products out. And telling my driver where truck was.
sydney wEverything went well. Reservation was easy same with pick up and drop off
joppe aThe dashboard doesn't light up at night so I couldn't see any on my speedometer, the brakes were a bit jerky, and the lights on the old uhaul were so dim people kept flashing their brights at me the entire time.
Hannah MI rated this location above average because the staff were extremely helpful and they even ran a few items they missed over to me at my In-laws home, where we were loading. I said no to the question of cleanliness and well maintained. My rental truck had several areas of damage not marked, so I spent several minutes per side of the truck taking typing notes and sending in pictures at check out disputing photos on the Uhaul App. The same went for the car dolly, photos were out of date in comparison to damages. My truck issues started with the fuel fill line that was pinched and would not accept fuel unless it was slowly drizzled into the tank, this made filling impossible to do in a timely manner. The truck also broke down in Bend Oregon, I waited for a mechanic and lost 1/2 day of travel, as well as having to make frequent exit stops to insure the truck would continue running and not leave me stranded in my journey from Oregon to Colorado. The truck lost heat and cooling somewhere between Oregon and Wyoming where I also had to frequently stop to wipe down the frosting windshield. U-Haul is attempting to take care to reimburse me for my troubles, yet the Branch Manager is not willing to do much but reimburse my over night stay and added labor I paid for by missing a day's time for my previously scheduled unload help and added road time from the breakdown. Brandon has stated that he will reduce my over all payment for equipment by $300.00 and the full refunded amount of the extra hotel stay and then the labor is being debated. I have never had any experience like this with U-Haul and I'm extremely disappointed.
shawn WThe U-Haul had only 1/4 tank of gas when we picked it up. Please have at least a1/2 full or more for customers
patrick hEverything was great , easy to return took less than five minutes
Tom FI will recommend and use Kenai U haul again. Everyone was so friendly and helpful.
Sheila SIt took about an hour to rent an $8 wheeled cart. Not including waiting in line forever. Computer system down. I could have built a wheeled cart in the time it took to rent this.
James MGreat service
Emmamuel MMobile pickup location would not work on my phone (it was enabled) thankfully they have good Sunday hours for in person service
Eliana BThis is the only place I get my trailer hitch installed on my new vehicles. The service and product knowledge is excellent.
Joe dService was fast. Excellent experience.
Gerald SThe staff were extremely helpful and knowledgeable.
Dan RI trained in customer service for over 35 years. I am happy to say the younger gentleman at the counter was stellar on the phone when I had to reschedule, great phone voice. He remembered me when I came in and asked how I was doing. I was pretty sick before the reschedule. Want to say his name was Jason??? The expected done time was on point, the communication via text was great. I would recommend you.
Maureen GThe electrical connection cord from trailer to hitch was wound too tightly. The adapter came loose twice during use. Result was no trailer lights.
amy dEverything went smoothly, ftom pickup to drop off
bob mActually the staff there does a tremendous job I’m not sure what else they could do to improve their service. This place is a well oiled machine! Thank you Trent for all you do!
sybel bYou might want to consider telling people who are extending their rental beyond a single day rental that the additional fees are applicable for the additional days. I went to drop off my rental and the bill was substantially more than I expected. The person helping me offered to take a day off. Really made it seem like this is a normal occurrence.
Catherine BBrent was very helpful, knowledgeable and professional.
Walter CPeople behind the counter are always friendly with a welcoming smile . They make a customer aka me , welcomed , happy to use their services as many times as needed .
Gus NNothing to improve. My experience from start to finish was exemplary. The people from Cape Coral, Fl. to Arkansas, where I needed to change from a Uhaul trailer to a U-box container due to weather. Has been the epitome of professionalism, kindness, and helpfulness. The only area I would say even remotely had less than stellar service was the Man who called me from Albany, OR. He was rude and tried to "shame me" that the trailer was not returned on time. I did explain the situation, and he tried to make me feel bad "that a customer was promised this trailer and now was going without." I did apologize, but I was hit by the two winter storms, and it was not safe. Also, my house closing was delayed by two weeks. I would not like this experience to detract from the outstanding customer service and understanding I received from coast to coast.
Cathy FReserving and pickup was easy. Good customer service. Equipment worked well (car tow dolly).
Kim JAwesome service as always thanks Brent
DENNIS FThe two staff that helped me on both days, and an earlier day for hitch inspection, were excellent. They were incredibly knowledgeable, helpful, and flexible in changes I required. Thank you!
Dan RI was offered one free month through the app but the facility didn’t honor it. I paid for my first month and found a different alternative. I wish I could have gotten my first month’s storage rent for free as offered in the app when I rented the uhaul truck.
Linh H | Overall ExperienceWe found that the cost was pretty steep for a locker and that there's no pro rate available for moving out early times are rough right now we really could use some of that pay back from that storage locker
ROMAIL A | Overall ExperienceCompetent and courteous. That's all you want when you're moving. Did everything but unload the truck, which, of course, is my problem.
Alan R | First ImpressionsThe workers were extremely nice and understanding and also patient with me.
Kendra G | First ImpressionsStaff was great, excellent customer service, efficient, friendly
April C | First ImpressionsI was a long time customer. I dealt with the staff when things were slow and also when they were slammed. They were always helpful and provided very workable solutions. It’s a simple business really, solutions about stuff…either moving it or storing it. It never was never over complicated, something that happens a lot with so many companies. Dealing with the public is always a testing experience and I’d give them an A+ for their overall performance. If I was in charge I’d make sure they were all properly compensated simply because finding what they possess in customer service and problem solving skills cannot be taught and would be very expensive to replace when another company identifies and recognizes the same things I witnessed and lure them away…just a thought anyway.
Jim O | Overall ExperienceThanks
Jeffery B | Online Move InCustomer service was excellent.. & Very informative.. Storage unit was clean.. With easy access.. Glad changes were made for Storage to be extra safe..
ROZELAND C | First ImpressionsFriendly and helpful staff. Very open with details and site regulations/safety.
Maria C | First ImpressionsBrent, Natalia, Lucas, and Austin each provided me consistent thoughtful effort and unyielding support during my move. From having a 10x10 unit on-site to using a U-Haul cargo van and hand truck for one more trip than I had exlected, I am grateful that this team eliminated my ever needing to fret or worry.
CRAIG G | Overall ExperienceBrent and Natalia were very helpful
CRAIG G | First ImpressionsVery friendly staff.
Larry P | Overall ExperienceWe have used U-Haul on 5th Street services for many years. We are now in our senior years and especially appreciate the friendly patience of the staff as we figure out what we need. We also appreciate the dry, clean storage units and trucks we have rented over the years.
Debby W | First ImpressionsEverything was great however it was way too expensive.
Megan B | Overall ExperienceVery satisfied overall. Just wish unused last days had been a prorated refund.
Don C | Overall ExperienceOverall excellent. One exception to the friendly staff. Two weeks ago I had a bad experience when at 5 minutes before the opening time of your office, I had to use the bathroom and was bluntly told by the young woman when I told her that I needed to urinate badly, was 80 years old and might wet myself : "No, I don't care, you are not allowed in the building at this time." I did have an accident and will never deal with her again.
richard m | Overall ExperienceGreat staff courteous and knowledgeable! Will miss them greatly
DENNIS F | Overall ExperienceExcellent service. Thanks for being professional.
Gaetan N | Overall ExperienceIt was a smooth check out and even smoother drop off. U-Haul is always my go to for a good move. Thanks!
Nellie T | First ImpressionsThere is not much lighting. I accidently set off the alarm on my unit and no one ever showed up nor did I get a call. What is the point of the new alarms if no one responds??
Amy H | Overall ExperienceThe staff were friendly and efficient. Even when I had to go back to the office regarding a question they were attentive and helpful. I had paid for the unit and moved in, but was still treated very well. They are true “service” people as opposed to being just “sales” people. I felt comfortable leaving my belongings there.
IRENE D | First ImpressionsMy U-Haul experience was great. The employees are super helpful and friendly. The facility was exactly what I needed. My only problem was the difficulty getting through on the phone. Sometimes I just drove to U-Haul instead of waiting on hold. That was my only issue. Everything else was great.
Alison C | Overall ExperienceThe only reason I did not go with an excellent is I had trying calling the facility twice on Tuesday of this week, and no one answered, and there was not a voice messaging option. Instead my calls were auto-routed to UHaul Customer service which is a nightmare during the day - with hold times to get through to a person of 30 min plus. Yet when I called other UHauls in the area on Tuesday, I could at least leave a message and someone got back to me. Being from out of town I initially assumed on Tuesday that maybe it was an unmanned facility, as us the customers seem to have to keep doing more and more of the administrative work when buying something, renting something etc. and that is a big bummer.
Robert H | First ImpressionsOverall everything was very good. The only issues we had were that there was nearly 1" deep standing water in front of our unit, #141. It just wasn't level for drainage. The other issue was the expense. Paying nearly $180 p/mo.for the 8X10X20 storage unit was pretty steep. I looked around and found another storage place with a unit that was taller, wider and deeper about 5 miles away for only $130 p/mo with the third month free. It is well worth moving out.
David K | Overall ExperienceOnline rental was quick and easy (similar to other services Uhaul provides), however storage access times are misrepresented. See screenshot: https://imgur.com/a/s4wayiH . "Storage Access" is stated to be from 5AM - 10PM with the option of 24hrs access as an additionally sold amenity. Unfortunately, this is not how the location handles it's accessible hours, instead you must use dual locks on your unit and request a key from the front office upon each visit, to unlock a secondary lock that the location owns. This must be done within business hours (7am - 7pm) and requires the physical surrendering (this is written during statewide quarantine) of a Uhaul accepted identification card, significantly reducing the usability of the storage. After 30 days, this inconvenience can be remedied by a fee increase of $120/yr for 24hr access. While stated otherwise on the rental webpage, there are not any actual access hours allowed between 5am - 7am or 7pm - 10pm unless special arrangements have been made with the front office per exception. This was not explained in any form upon move in. In fact, required front-desk sign in or supervised unit access is mentioned as a punishment for customer disturbances within the rental agreement and contains no reference to actual office hour requirements. Additionally, the confirmation email itself states that access hours are 5am-10pm Mon-Sun without any mention of a required check in. At this point I am curious what other red flags or fees will come about during this process that were left unexplained at the move in time or inaccurately represented on their website. I am understanding of the rules, that the location is allowed to set rules to maintain order on this premises, that the management is working hard to keep units secure for everybody and why this policy would be in place in absence of a gate. But with the combination of the false access times represented online & in the confirmation email, no mention of the specific access hours within the rental agreement itself and increased rent to use the access time already thought to be paid for - I feel that future buyers should be aware of this up front and take the omitted details into strong consideration when evaluating this location’s service.
Kyle S | Online Move InSo thankful I got the last storage unit!! Thank you, thank you!!
Tiffanie S | First ImpressionsIf the store employees are too busy to answer the phone it goes to customer service. Totally fine, but then customer service need to be able to assist just like a store employee.
Matraca M | Overall ExperienceThis is a poorly managed facility. The staff appears to be under constant stress and frustration. Maybe there isn't enough employee's to handle the load. I also was charged an astronomical amount for being late one day on my storage unit, I was charged for more gas on the truck that I had rented, which was clearly not needed and then when I closed my account a week earlier was told there was no prorate. I will have to deal with another company in Corvallis now.
Donna E | Overall ExperienceStephanie Owens was the person I dealt with every visit and she was always pleasant, helpful and courteous. Her customer service skills are top notch.
Candy D | Overall ExperienceThank you...I had short term storage needs and could not have asked for better service. Much appreciated...
Susan C | Overall ExperienceEveryone was very helpful!!
Todd M | First ImpressionsThe Manager of this U-Haul facility does an excellent job. His crew is wonderful. Very professional. I've rented vans from this facility at least 5 times in the last year. Beyond Excellent!
nancy r | First ImpressionsHello, The way you guys serve your customers is very good. As a customer, I feel satisfied with your serve. Thank you.
Barusa k | First ImpressionsBrent and Stephanie were great in every aspect. Thank you
Ibrahim I | First ImpressionsEverything went very smoothly.
Laura D | First ImpressionsGreat experience at our Corvallis UHaul every time I use them. Great customer service and the cleanest storage units around! Vehicles are well maintained.
Cindy s | First ImpressionsNeeds more staff to help customers
John J | Overall ExperienceGreat and friendly staff. Very helpful and always available.
Linda R | Overall ExperienceMy experience was very good. I was quickly waited on, the gentleman was very nice and went over everything and then took us to the until. This was a much better experience than past experiences.
Carolyn C | First ImpressionsVery helpful crew, enjoyed by time with them.
Linda R | First ImpressionsSaved me, last minute.. Thank you !!
Martha N | First ImpressionsBrent was awesome. Helped me find what I needed. Fast and friendly.
Lori W | First ImpressionsA U-Haul branded lock mysteriously ended up on the U-Box I had shipped from West Virginia. Employee was discourteous, and $69 was added to my credit card for "STORAGE" and "BASIC INCOME".
Brian B | Overall ExperienceI never saw the storage place but i am very content with the phone service personnel and the women who delivered and picked up the storage box. everyone is so prompt and smiley and nice!
Garnet B | Overall ExperienceThanks
kelly g | Overall ExperienceLukas provided great service and made everything really easy. Super appreciate it!
Niamh C | ReservationBoth the counter guy and the technician outside were friendly, courteous and competent. We had 2 Uhaul moving pods delivered here and they arrived on time and not damaged. Great service!
Peter L | Overall ExperienceI was pleased overall
Deahna G | Overall ExperienceShipped my furniture with ubox, made sure everything was secured. When I opened the box at the receiving location, I found my antique desk smashed. U-haul refuses to fix it. Lost a customer for life.
David C | Overall ExperienceFriendly staff
Jon R | ReservationWonderful experience, will highly recommend.
John C | Overall ExperienceEveryone was super friendly and efficient.
MARTHA L | Overall Experiencegreat service!
Brandi G | Overall ExperienceMy experience at the Corvallis store was wonderful. I would never recommend UHAUL to anyone. As a company, UHAUL has too many communication errors between offices & between people of the same office.
Emily R | Overall Experiencegood
yize z | Overall ExperienceTransportation costs quoted were from a third party provider and inaccurate and incomplete. Damage from rats and mice from chewing and waste to personal items is extensive. No disputes, just subpar.
KELSEY T | Overall ExperienceWith all the stress of our move, we are very grateful to the store staff at this location for their help and kindness and understanding. Great people like them can make a place shine - and they do!
Timothy S | ReservationExcellent.
GEORGE S | Overall ExperienceHelpful service
Kristine P | Overall ExperienceGreat job!
SARAH C | Overall ExperienceCheck out process takes way to long.
ERIC V | Overall ExperienceI had paid a months for June. Do I get a refund from the 16th of June to the end of the month? otherwise all was good. thankyou.
Harry K | Overall ExperienceVery friendly and helpful. Great customer service. Brent called to let me know I'd locked my unit in the "Open" position by accident my first time there. Good looking out!
rachel p | Overall Experience