Customer Reviews for U-Haul at Metcalf

Rating:

1.0

Pickup process was slow, and rude staff. Return was much better, staff were very professional.

Rating:

2.0

Some of the customer service, not all, was very poor. Some were very knowledgeable and helpful, some were not.

Rating:

3.0

The location was incredibly busy and even though i reserved a dolly - they didn't have one when i arrived - so i had to go buy one and have another $80 charge

Rating:

3.0

The overall Customer Service from one individual had to be coaxed out of her. She came across exhausted and tired and projected that onto the customers. Unwilling to find a solution to my reservation not being there other than telling me I can call I another location, come back later or wait in another area of the store until my van showed up, meanwhile trucks the next size up from what I reserved were sitting on the lot. Not a pleasant attitude.

Rating:

1.0

There was nearly a 1 hr wait time just to pick up the moving truck, and I ordered a dolly in advance just to be told they were all out of dollys.

Rating:

1.0

App is very bad. I picked a drop off place days ago and had to change it for who knows why. Then the hyperlink address took me to the wrong location. App and communications were horrible.

Rating:

3.0

There were 2 employees working and a line of about 8-10 people deep. Propane tanks were down. The young lady we had was extremely efficient in getting us out the door when it was our turn in line. We were very surprised how busy it was and that with a reservation it took 30 plus minutes in line.

Rating:

1.0

This was the very worst service I had in a long time. You over booked, I was there much longer than expected. On return no help. A man was renting and after 30 minutes of ME waiting the gentleman was told his rental wasn’t there either. I will avoid renting from you ever again.

Rating:

5.0

Great people to work with!

Rating:

4.0

When returning the vehicle I took a photo of the dash board proving mileage and that I had returned it with more gas than I started with. ( I also have a gas receipt) . I noticed that when the hand break was engaged the dash readings disappeared. So I had to release the break to get the photo. Unfortunately I was charged for not filling it. Over $60. Dollars. Please info to the employees who check in vehicles the break must be released for dash readings to present.

Rating:

5.0

The whole team was very helpful and kind. My son and I each heard a key detail differently about our car tow, though: do we leave the car in N or in P. We started it in P, for about 20 yards, thinking the SUV was FWD, but it turns out it was AWD (I'd forgotten) so then after some terrible smell and noise, we realized we'd made a mistake, shifted it back into N, and then started the trip. We drove it back to the lot for them to double check before we left town, and they were very helpful.

Rating:

5.0

Very helpful staff.

Rating:

5.0

Clean out the inside of the vehicles more thoroughly. Update the radios and technology to Bluetooth and cellphone capabilities.

Rating:

5.0

From desk person to hook up, everyone was helpful and kind! Love this Metcalf location:)

Rating:

4.0

I reserved a van and got a truck instead. There was a van in the parking lot but I was given a truck. I didn’t need a giant truck for one piece of furniture. The employee was super nice and professional. Will use you all again but I didn’t want a big truck.

Rating:

4.0

Mindy was great to work with. An asset to this location

Rating:

5.0

Fast, Friendly, Pleasant

Rating:

3.0

The vehicle was clean - however it bucks and shakes when it hits 55 mph up to 65 mph I have a video and I was worried it would break down The bucking lessens at 67 but definitely something is wrong with the truck. I notified the Uhaul in springfield

Rating:

5.0

It was my first time driving a 26ft Truck and first time driving a 26th truck WITH my personal car on top of a trailer fixed to the back of the 26 ft truck. Ms Arminta Potts was super friendly and gave me all the confidence for driving this truck with a trailer. She also gave me extra blankets to help with loading my furniture (was returned at the drop off location). And she was very good in showing how the trailer and the truck worked independently. I have some concerns about the 26ft truck: 1) The mirrors (on both ends) would not budge and adjust the way I wanted. In the end, I landed using the mirror on my side only (driver's side). This I feel is a HUGE SAFETY concern and the chances of an accident were high. This would result in not only damage but waste of time and money for everyone. The first thing we are taught at the driving school is to adjust the mirrors before you start any vehicle. There's a reason why these rules have been put in force for everyone's safety including the occupants, our vehicle, other vehicle users and gas stations. 2) Whilst driving, every time I took my foot off the accelerator, the truck would make a very loud and 'deafening sound'. It may be alright for short rides but not for rides over 26hrs especially from Kansas to Florida. All 3 of us in the truck had a severe headache at the end of our journey. 3) The truck tank is only filled with gas. Why would you have a gas tank for a 26ft truck (or a 20ft truck) when all the truck stops (with or without trailers) have only diesel pumps. This made it so difficult to pull up at the normal gas station and then having to move around without damaging either the pumps or the truck. The solution here would be, either change to diesel tanks. If not, then put sticky labels on the dashboard giving a list of pump stations with huge trailer/truck facilities. For eg. We have Buc-ees, Love, Philips66 and so on. 4) Why would you give a customer a 1/4 full of gas in the tank?. The normal policy with other industries is to give a full tank and then you would return the vehicle with a full tank. This made it so hard as it was difficult to gauge how much gas would now be required to fill up to reach the 1/4 tank level. Currently the only thing the gauge shows is how many miles now remaining before the tank got empty. But nothing to show how much gas is required to be filled to reach the target of a 1/4 tank. 5) The wiper on the drivers side was not cleaning well. Luckily we experienced only 30-40min light shower in the entire journey. This should be regularly checked along with oil, coolant water, soap water etc. before handing over the truck to the customer. 6) After unhooking the trailer from the truck, it wasn't easy to reverse the 26ft truck in a supermarket as there was no reverse camera. We need reverse cameras especially for huge trucks which are 20ft and 26ft. 7) Finally a lock on the gas tank will help especially when you are parked away somewhere for a long time. The fear of someone siphoning off the gas is reduced with a lock on the gas tank. On the whole, excellent service from Ms. Arminto Potts. Long 20ft and 26th truck, both need to have the above issues addressed.

Rating:

3.0

More staffing during peak times

Rating:

5.0

counter staff and pickup/checkout/check in staff very courteous and knowledgeable

Rating:

4.0

The manager was doing a great job of checking multiple in at a time on two registers.

Rating:

1.0

Check out took forever. The truck was filthy, gross drips all over the walls of the interior. I called to report it when I got the truck, and they said they were aware and it's fine. That's not very reassuring. They also double charged me for a dolly.

Rating:

5.0

Very knowledgeable personnel. Focused customer service.

Rating:

4.0

The truck I rented was quite dirty, it looked like mud on the dashboard. The steering wheel was sticky. Other than that, everything went smooth.

Rating:

1.0

My trailer (6x12 enclosed, twin axle) went out with defective tires. One blew out on the highway and when the service truck arrived, one of the remaining 3 was bald on one side and had to be replace as well. So, half the tires should have been replaced before the trailer left the lot. One may have been just bad luck, the other visually was not legal to use on a public road way.

Rating:

5.0

The location was easy to find and get to, and the staff was friendly and efficient.

Rating:

5.0

Very efficient with my time. Thank you.

Rating:

5.0

I don't have any comments to improve it. The staff at this location were helpful, right down to the gentleman who pulled the truck up. Heck, even the people in the waiting line to pick up were nice.

Rating:

5.0

This is my second time using To The Moon Moving Co, and they absolutely delivered again. These guys are FAST — I mean blink-and-you'll-miss-it fast. They handled everything from heavy furniture to fragile, breakable items with such care and confidence, not a single thing was damaged. The load and unload went smoother than I could have ever expected. And on top of all that, they even offered to help with trash removal later in the week... That kind of above-and-beyond service is exactly why I keep coming back. If you're looking for movers you can genuinely trust with your belongings, look no further. I will 100% be hiring this team for every move going forward. Thank you so much to the whole crew, you guys are the best!

Rating:

5.0

The wait can be a bit long but hookup has always gone smoothly. This was my 5th trailer rental in the past 10 months and the staff is always friendly.

Rating:

5.0

The van was in great shape. Exactly the size we needed. U-Haul employees were helpful and friendly. Good value, too! Very well done!!

Rating:

4.0

The person who assisted me (her name was Armenita ?) was very helpful and cordial. Made sure our needs were taken care of, great customer service!

Rating:

5.0

Great service

Rating:

5.0

Fun check in/out staff

Rating:

5.0

Between your app and the excellent customer service, this was a better experience than I expected. Thanks!

Rating:

4.0

The employees at this location was very courteous, helpful and expedient. It was a very painless experience.

Rating:

1.0

Mae sure all personnel is on the same page. Make sure you have enough employees on a Saturday morning this time of year to assist people in a timely fashion. The line for renting vehicles was ridiculous.

Rating:

1.0

Charged $57 afterwards for nothing. You will be hearing from me tomorrow.

Rating:

4.0

I would recommend, but encourage you to be careful about your documentation; take pictures, of the rental, etc. and your documents.

Rating:

2.0

Better customer service, wait time was entirely too long with multiple people

Rating:

5.0

Wonderful customer service from the moment I checked in. I needed to switch sizes and she made it so simple! Will use this location for future Uhaul needs.

Rating:

4.0

On the Saturday morning that I picked up the truck, there was only one Uhaul employee working. He was working his tail off, but it lead to a wait that could have been avoided if just one other person was there to help.

Rating:

5.0

Great experience

Rating:

2.0

Uhaul had check engine light on and needed an alignment did not drive well at all

Rating:

5.0

The salesman came out, was friendly and un-hooked the trailer for us and we were on our way! He was GREAT!!!

Rating:

5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.