Customer Reviews for U-Haul at Metcalf

Rating:

5.0

the same

Rating:

1.0

I dropped off my u haul around noon and it took me calling for over an hour between six p m and seven p m to get them to check my u haul in, and the bad thing was my u.Haul was supposed to be returned by 4:15 pm. And it was showing that my drop off was late. They did actually get it checked in 4:15 pm. The two young gentlemen that worked there claimed tey were just too busy to check it in. I felt like if I hadn't called and thrown such a fit for over an hour.That it would have never got checked in. I do not recommend this location.

Rating:

5.0

Maybe have gas in the truck before leaving the premises.

Rating:

2.0

Cancelled my 1st reservation without telling me; only found out because I called to change the time and corporate call center told me and had to rebook. They dis not know why it was cancelled, just that the store had cancelled it. An email or phone call would have been nice. Store does not answer phone, prompts are broken and just reset menu. Was told they generally do not answer phone and are busy and let itnforward to corporatecall center and let them handle it. No way to contact store. Manager did give me a number to text if needed. Check in associate rushed and seemed bothered when I had questions. Dolly bolted into truck with use tab takes up space and almost forces you into an extra fee. This seemes very predatory. I know the justification it is there if you need it and showed as a service but it is just in the way. Corporate call center did not know what I was talking about when I called. Drove back and had them remove it. Charged me for dolly that was returned and in truck without telling me. It was on the truck and I had to call and work through corporate customer service once I saw the charge. No phone call just charging you. Could not talk to store that charged, had to call corporate to resolve who knew nothing about specifics. Ended up getting refund after working through process. It doesnt have to be this hard, communication goes a long way

Rating:

5.0

Good location. U-Haul only store

Rating:

4.0

Better then they have been in the past, Still to slow

Rating:

5.0

U-Haul is incredible! Convenient rentals. Fair prices. They have so much available.

Rating:

4.0

Need to adequately staff the front desk at peak hours. One staff for four stations resulting in 20+ minutes in line. No time to clarify questions on rate for drop off location. Outside assistance was good. Efficient flow is a must due to location and limited space for operations.

Rating:

4.0

Pretty easy to check in and check out. Van was well-equipped for our small move. The interior was OK - needs a good wiping down, but very serviceable.

Rating:

3.0

Needed more people staffing the desk and it takes way to long to check out. Waited 45 minutes in line, then took another 15 minutes to check out a trailer and I had already entered all information into the app ahead of time. The process needs to be simplified and much quicker. The staff was very friendly and were working like mad to keep up. But 60 minutes to pick up a trailer is absurd.

Rating:

3.0

Very busy location. Took a while to get the reservation completed. The employee got to us and took care of us as quickly and efficiently as possible. Kudos to her. Seems like some help on Saturdays would be prudent.

Rating:

3.0

The location and experience seemed OK until I found out the truck was defective and had a water leak, leading to water damage to the loaded contents. The site would not take any responsibility, referring me back to the pickup site, which referred me to U-Haul corporate, which has not provided any consideration for the water damage.

Rating:

2.0

Focus on real customer service and proper staffing.

Rating:

4.0

Great place to rent from. Staff is very knowledgable, fast, and friendly.

Rating:

5.0

I like the way they treat people

Rating:

5.0

I said yes but the more information the front desk offer the. Better especially when you rent a big truck and auto transport. Also, the mileage was less when the other location said they will give more and they did after I mentioned it. The trailer tire blew up and we were delayed 2.5 hours in the extreme heat. Some kind of discount Would have been nice.

Rating:

1.0

Severely understaffed. We showed up early for our 8:30am rental and weren't able to get our truck until about 10:00.

Rating:

5.0

They were busy I thought this will take forever. But I stayed had me download an app take a pic and pic of my id I was out in less then 20. On the road.

Rating:

3.0

It looks like they need more help at this location and are short handed.

Rating:

4.0

Great customer service. Thank you Amantia.

Rating:

3.0

Service is typically slow. Seems understaffed. Store was clean, parking lot was ok. The truck had issues: 1) Radio didn't work - would occasionally turn on for a second and then off again. 2) It was always start with the tow setting - would turn off after 3) transmission was jerky and slow to shift

Rating:

5.0

The checkout ladies were phenomenal!

Rating:

4.0

Good store.

Rating:

5.0

Renting at this location was easy and staff was helpful.

Rating:

5.0

This location is the best.

Rating:

5.0

The manager treated us so kindly. She needed more help but she is amazing. She handles stress very well and is a great representative for UHaul. It’s people like her that keep us returning to UHaul! Thank you for making our move so much easier and affordable!

Rating:

1.0

Rented the vehicle and when I opened the back to load up I found a pile of moving blankets in the back of the vehicle that were not folded even though the sign in the truck says that if not folded I would be charged $25.00. So after my moving of a washer and dryer, I folded all the blankets so I would not be charged the $25.00 fee. Returned the truck, the young lady checked the gas gauge and had me open the back so she could see if the unit was clean and the blankets were folded. Since it was she said everything was ok and I could leave. Then I received my final invoice and it included a $25.00 fee. Now I have to take the time to go back to dispute the erroneous charge. To my benefit and my suggestion to others I have the before and after photos of the moving van cargo area which shows I returned it the way it was supposed to be and how I got it in a condition it was not supposed to be and get my charges corrected.

Rating:

5.0

Nothing. It was a great and easy experience

Rating:

1.0

Bad service and site

Rating:

5.0

always there when in a pinch

Rating:

4.0

The night time red tail lights didn't work. Should be tested before hand. Turn and brake lights were ok. They didn't have a second trailer on hand. I was told I could use trailer as is, but limited to daytime use only. I took it as is. Place was extremely busy.

Rating:

4.0

This had nothing to do with the staff or the location. But a gentleman followed me out, almost touching me he was so close the entire walk. Then tried to get into the truck I had rented and even went as far as to get in the cargo area of the truck. He actually tried to pick pocket me. Flustering me, I was not able to complete the pre-trip inspection because I was just trying to get away from him. It was slightly alarming.

Rating:

5.0

They were very helpful and quick service. Very kind.

Rating:

5.0

The lady at the front counter could not have been more helpful!

Rating:

4.0

Trailer needed to be throughly checked out. Lights were almost an issue. Trailer blew tire on route

Rating:

1.0

There is an open bag candy left in the van. And we were charged $410 for 4 hours usage of this van.

Rating:

2.0

It took us one and a half hours to check out a trailer which was reserved for 9:30 AM. We got out of the location at 11:15. I am not sure if perhaps someone didn’t show up for work, or they had a system down. It would’ve been very beneficial if you could check out trailer trailers on the kiosk like you could the trucks.

Rating:

3.0

There were several hidden fees in the total cost that made the cost of this much higher than the projected fee shown on the app or when I picked it up

Rating:

2.0

You should let them know people will typically come in on the weekend to rent Uhauls and to expect that.

Rating:

2.0

Better rental pickup process. Waited an hour in line.

Rating:

5.0

Mindy was outstanding and very helpful.

Rating:

1.0

Not happy

Rating:

5.0

Trailer was dirty and the bed dented

Rating:

2.0

The Manager was extremely rude.

Rating:

3.0

Check in process took almost an hour - prebooked the vehicle and our check in time was changed/wrong. We were late to our event due to the mess up.

Rating:

5.0

Easy drop off

Rating:

5.0

Went smooth returning trailer.

Rating:

1.0

Log my truck return at the time I actually drop it off. There is an improper after hours charge on my card because someone at UHaul didn’t do their job and I will need the charge reimbursed.

Rating:

5.0

Staff was really good and friendly

Rating:

1.0

I'm a disabled senior and they made me park a block away and walk in. Even though there was an open handicap spot, they said I couldn't park in their lot to rent a truck for two hours. I've reported them to the city. It's illegal to operate a walk in customer business where you're required to have handicap parking and make disabled people walk a block in. Heartless stupid fucks. I'll never use you again.

Rating:

5.0

Drop off was extremely easy- we were met in the parking lot when we drive in, whole process took less than 5 minutes .

Rating:

3.0

App check in process was tedious and frustrating. The desk clerk was helpful. The image process was redundant.

Rating:

5.0

Mindy was great but I did have trouble with the people at the 800 number. Luckily she was able to fix their errors. Thanks, Mindy!!!

Rating:

5.0

The location and staff were excellent. The trucks I rented were VERY far into their useful life. I would not have used one of the trucks for an actual move (I was just picking up a fridge in this instance). I think this is more of a U-haul corporate thing about when trucks get rotated out; I'll just say it was very noticeable the age, wear, and tear of the trucks. They were clean for me though.

Rating:

5.0

uhaul moves my belongings from Maine to Kansas. Uhaul was very pleasant to work with and I was very pleased with their service.