Customer Reviews for U-Haul at N Lamar

Rating:

1.0

Poor customer service and unknowledgeable employees.

Rating:

5.0

Easy and quick drop off.

Rating:

5.0

The truck was clean, but: 1) we ran into rain twice and the wiper blades smeared the window rather than cleaning it; 2) the right side mirror had to be readjusted every fifty or so miles; 3) the brakes have a run-out problem on application.

Rating:

5.0

It's hard to find anything wrong with this place. I had a great experience. Thanks

Rating:

5.0

the turn in went very quickly. the agent was courteous and efficient. again I was there only for 10 minutes. Great service .

Rating:

5.0

Good service and price is not bad

Rating:

5.0

The person who helped me was awesome, friendly and helpful.

Rating:

5.0

The lady that runs this location was extremely nice and helpful.

Rating:

3.0

I have several issues with UHaul in general. For one, the app is crap. It doesn't show reservations that I've made online. I can never upload my drivers license photo before it comes time to rent equipment. I don't get the text messages to upload my photo when I'm sitting at the counter. The rental assoc has to do it. All of these things waste my time. My biggest issue is not this location but the location at 6610 Burnet Rd, Austin Tx 78757. The general manager on duty 5/31/26 is completely unprofessional and rude. I reserved a trailer and received an email to pick up the trailer at this location on 5/31/26. When I arrived the manager told me he didn't have it (which didn't surprise me). He said it's at another location. I showed him my reservation where it said it's supposed to be here. He said that this is the "requested" location. Whatever that means. He said it's at another location several miles down the street. I asked why the email verification instructed me to pick it up here, but he was no help just repeating that it showed my "requested" location, again whatever that means. He did not apologize for the mixup or offer any solutions other than to go to the other location. By the time i arrived at the other location, the line was 5 people deep. I arrived early to avoid waiting in line at the original location. I've had run ins with the same guy at another location about similar issues (equipment not on site when I was told by the reservation that is was there, my reservation number not showing up in the system when I clearly have an email with the reservation number). He was no help then and no help now. Basically acting like it's my fault and surprised that I'm upset for the inconvenience. I can't remember is name, but think it's Gary. He's an older white man, bald, approx 5ft 7in. Average weight with a gray short beard. Think he wears glasses too. I would LOVE to speak with someone about these issues. 832-566-0843

Rating:

5.0

Todo es perfecto

Rating:

3.0

Put the woman in charge.

Rating:

5.0

The lady’s were awesome, nice, and inviting made this whole process easy and smooth.

Rating:

1.0

The person that connected the trailer to my vehicle did not properly secure the trailer and it came off the pin 3 blocks from the pickup. I properly attached it then continued on.

Rating:

4.0

We rent from Uhaul several times a year for the University and this was the first time that things were a tad discombobulated and it might have to deal with the fact that we were at a different location than I35N. Customer service needs to be improved and even though I had confirmation of pickup/drop off dates, I still received a call telling me that the return date was not adhere too. When I explained that my paperwork had the correct information, the young lady was adamant that it wasn't, everything worked out in the end, but this can be a bit discerning especially since it was during graduation.

Rating:

3.0

It was very busy but even despite that, the guy was a jerk and very unhelpful. They were backed up and the toy hauler was sticking out in the road and he couldn’t be bothered to move the truck in front up so that we could get it out of the busy road. I asked if I could just move it up a few feet to avoid an accident on the road and he snapped at me since I hadn’t reserved that vehicle.

Rating:

5.0

Nothing

Rating:

5.0

The only thing I can recommend is giving Chris and the woman at the counter a raise- they were the best and took care of the uhaul stuff so I could take care of packing- super friendly and helpful. Best experience of this love by far.

Rating:

1.0

I never chose safe move coverage for $15. I chose this option EVERY time online and in store but it was added without my consent.

Rating:

4.0

Staff were just OK, but upon check in during open hours, I was told to leave the keys. I wanted a receipt, so I got a bit of attitude about that.

Rating:

5.0

The drop off was very easy. The man that checked me in was super friendly.

Rating:

5.0

The staff were very helpful and friendly.

Rating:

1.0

When we went in to pick up the trailer, the two women working seemed more focused on their conversation than on helping us. When we went to load the trailer ourselves, since they would not get up off their chairs. The trailer had been parked, so when it was loaded, it hooked onto the trailer beside it. So we had to pull the trailer off our truck and move them around by hand to get them untangled. Reload it. They had us drive up and they checked that everything worked, and we left. Need to greet customers when they walk in the door especially if you are not busy. Stay off personal phone and have customer service skills. Get off your butt and go help the client load up the trailer.

Rating:

5.0

The lady at the desk on Friday was extremely helpful.

Rating:

5.0

Linda was working solo and did a great job with customers lined up inside and serial calling on the phone. She kept her cool and got stuff done!!

Rating:

5.0

I dropped off at the assigned location, not N Lamar. Drop off location: REAL EMPOWERED PROPERTIES LLC, San Marcos. Out of the way, but the drop off was very easy.

Rating:

5.0

Great location and always positive stuff! Like renting trucks here for my business

Rating:

1.0

Low gas level. Dirty in the back and parking difficult to get out due to another cars close to the truck.

Rating:

1.0

Very unhappy with my experience

Rating:

3.0

Checkout could have been facilitated a bit faster.

Rating:

3.0

I called to confirm that our truck would have a ramp and it did not. It made loading and unloading our washer and dryer incredibly difficult. I wish that had been correctly answered and when I called. The team onsite was amazing with checking the truck out and back in. But the absence of the ramp was very frustrating.

Rating:

5.0

The staff was great, kind, and very helpful. Thanks again!

Rating:

2.0

The front desk workers were very disorganized. The Dollie’s and pads that I reserved were not available.

Rating:

4.0

Only real problem was returning the truck. I upload everything and I get a page that says please wait while we update our records, and it stayed like. Never told me the process was complete. I stayed at the facility waiting for a long time for the app to complete the process. Judging by the receipt I got in the morning, it happened, but the app kept telling me it wasn't done with my vehicle return.

Rating:

3.0

Ima be real- everything as far as service goes. Was generally smooth. Th WiFi went down when I arrived but I can’t fault service for faulty electronics. However, I was misgendered while there and the word “re-***d” was casually used to refer to the WiFi and honestly it was odd that even the manager didn’t say anything. I know we all come from different backgrounds but that was weird and offensive/lacked cultural knowledge and inappropriate quite frankly. So while it was easy I think there needs to be a training on ethics.

Rating:

4.0

I brought it back with the same gas meter reading and they still charged me for gas.

Rating:

2.0

Better customer service. I had to load my own dollys, the dolly I paid for wasn't available, the customer service rep gave me terrible instructions. Not what I expect from uhaul.

Rating:

1.0

The trailer was shaking violently the entire time and was unsafe to tow. One of the tires had unusual wear and the tread was completely worn on some parts of it, making it eccentric. It was causing the whole trailer to shake.

Rating:

5.0

Nothing we were able to pick up truck a little early staff was very friendly and hospitable.

Rating:

5.0

hard to improve....pulled into easy trailer unload area....friendly guy appeared to check and remove trailer ...no BS about any issues ... sent me a receipt and off I went.

Rating:

1.0

I rented a truck for 2 days the 1995 truck 2 days of that turn into over a $200 ordeal I don't know what I was charged so many fees for they were hidden I didn't know about them and I am not satisfied

Rating:

4.0

Did not drop trailer here dropped in Houston as I was supposed to

Rating:

5.0

When I inspected the vehicle , there was some dirt in the bed of the truck. When I pointed it out, a worked quickly and pleasantly cleaned it. There were no other problems with the truck.

Rating:

5.0

Double check the bill. There was an error. It was corrected quickly once I brought to the staffs attention

Rating:

3.0

it was nothing they did. It's your scheduling department I had a trailer booked four weeks in advance and they called me the week before and told me it wasn't available. Then when I went to pick up my truck the app would not let me rent it. The woman had to do everything manually. That's a bunch of garbage your app is trash and you basically made me have to fly somebody in to drive my truck instead of honoring the reservation for my trailer hauler that I had made four weeks prior.

Rating:

3.0

They didn’t secure our car onto the trailer properly. Our trailer got a flat tire, so somebody from a third party service came out to fix it and told us that the car had been put on incorrectly. They didn’t hook up the chains and the wheel straps were very loose.

Rating:

5.0

They were so much nicer at this location than when I have rented many years ago at a different location

Rating:

2.0

this was my pick up location i dropped it in Springdale, Ar

Rating:

5.0

Very easy and affordable process. Will definitely use again.

Rating:

5.0

Nothing

Rating:

1.0

I purchased 2 dozen moving pads, and I was handed two sealed bags of pads, which I assumed contained 12 pads each. Unfortunately, they contained only 6 pads each, meaning I was shorted 12 pads. This means not only did I not get what I paid for, but I was also charged an additional $100 for the missing pads I was never given.

Rating:

2.0

They messed up my drop off location and failed to inform me of any repercussions and tripled my bill because of it

Rating:

4.0

Renting

Rating:

1.0

you either charged the wrong person or something i truly fraudulent here. please call me at 301-331-9743. 1500.00 for 2 days and 30 miles

Rating:

4.0

It would be nice if there was a simple way to drop off rental truck w/out using the app as it gives away location to hackers and snoopers and was clear as mud (diff ways to get to return option on site/by scanning). Some older ppl who have been moving all day might find it irritating.

Rating:

5.0

Customer service was very nice over the phone because return data does not load by phone no. solely and/or issues with location svcs using the app. If go late at pm there is hardly any parking and it's possible to get stuck w/a truck over night if have issues with phone or have to park in the neighborhood which would be unsafe for Uhaul.

Rating:

5.0

I booked my reservation 3 weeks early and when I arrived they did not have a vehicle for me. I had to go to another location farther away to secure a truck of the size I needed. Original booking was with U-Haul location downtown Austin around 38th street on I35 access road. They were terrible and did not have what I planned for.

Rating:

5.0

Great lady working there very helpful and great to work with

Rating:

1.0

They didn't have the dolly that I reserved when I showed up, so probably doubled the amount of trips to load and unload. Then the ramp was stuck and wouldn't deploy, and we had to wait an hour for roadside assistance to get there. Another hour for him to try to fix it, only to realize that he needed a part that he didn't have. Wait another hour, and a half for him to go back and get the part, return in another 45 minutes to return it. I had a crew that I was paying $80 an hour. I planned on this being a three- to four-hour move, but it ended up being a ten-hour move, between waiting around for the ramp to be fixed before we could leave or load anything heavy onto the truck, and the additional amount of time it took to load and unload. I would imagine it should be standard practice for U-Haul to inspect its equipment before it sends it out with a renter. I would imagine checking that the ramp works would be a key part of that inspection process. This is clearly not done. If it had been done, I probably would have had a working truck. As a result, I could say probably about four hours of the time I'd spent, and the movers were waiting for the ramp to be fixed, which was completely avoidable. When I called to discuss what U-Haul could do to try to make this right, I was transferred three times and then told that I had to call back on Monday to talk to the manager.

Rating:

5.0

Easy

Rating:

5.0

Kalista did a great job. Super nice and helpful made return amazingly fast.

Rating:

2.0

The person who was helping us while we were renting the truck was talking on the phone with a friend the entire interaction and was highly unprofessional. The conversation they were having was not appropriate and she had her phone on speaker so we could hear the entire conversation and it was just not good service. When we returned the truck, there were two people working and they acted bothered when we interrupted the conversation they were having. They also made us take the rental equipment out of the truck, and we had to place it with the others ourselves. Overall, this location had poor service and I would never recommend someone here.

Rating:

5.0

Best Uhaul I have worked with. The staff is friendly, professional, and knowledgeable. I will be back!

Rating:

4.0

Management and the staff were excellent, very friendly

Rating:

4.0

Great folks working there on a hectic Thursday afternoon! No complaints.

Rating:

5.0

The staff who assisted me with registering the unit for storage handled stress with ease. Even in the sight of a line building up he refrained from losing his cool. A+ service

Rating:

4.0

The manager went above and beyond to assist me in obtaining my UBOx with very little notice. I sincerely appreciated his time and effort.

Rating:

4.0

Great customer service