Customer Reviews for U-Haul at Peachtree Rd

Rating:

5.0

So easy to rent and return. The staff was very friendly. Great experience!

Rating:

5.0

you are currently doing a great job!

Rating:

5.0

All is good, you don’t need any to be a good company!!

Rating:

3.0

I reserved a Cargo Van. Although reserved, it was not available. Since I needed a vehicle, I had no choice but to rent a 10ft van. Harder to drive, noisier, and more expensive than what I had reserved. Should have received a discount.

Rating:

3.0

When we picked up the truck it was parked in a very tight spot that was different to get out of. We got it out but it took some time

Rating:

2.0

Have better staff.

Rating:

5.0

Clean but the ignition was giving me problems to switch from drive to reverse and vice versa. It was a really big issue.

Rating:

5.0

Fantastic experience overall.

Rating:

5.0

Equipment would not disengage from tow mode

Rating:

1.0

I had to drive 40min to a different location to pick up the reserved appliance dolly. Guy at the counter did not really care, nor did I get any compensation for it

Rating:

4.0

This location is Very convenient for me. The employee that checked me in was not friendly at all. However the gentleman that checked me out was amazing!

Rating:

4.0

I was missing the moving blanket that I had requested

Rating:

2.0

The person at the desk is a real ass!! He is very bad for your business.

Rating:

5.0

Wonderful experience - check in was easy and the return was smooth. Equipment worked great - would recommend this location

Rating:

5.0

Employees are so friendly!!!

Rating:

5.0

Everything was in alignment. I just had problems navigating the QR code and verification codes that was sent didn’t go through. Although that was the case your customer service representative was patient and able to walk me through the process.

Rating:

5.0

Very friendly staff at the check in.

Rating:

4.0

Especially the Mobile location. Well kept vehicle and offered plenty of assistance.

Rating:

5.0

The equipment was very clean, but the van that we were rented was covered in small claim issues in at least three places and the overhead roof leaked horribly when it rained

Rating:

5.0

Wonderful folks and very friendly.

Rating:

5.0

Excellent customer service!!’

Rating:

2.0

The man at the counter is a negative for your business... he is terrible and should never be put in the position of interacting with the public.

Rating:

5.0

Ms. Ross was so friendly and helpful, and I met one of the guys who was cleaning/prepping the vehicles yesterday, and he was also very nice, seems to be a really good culture at this location.

Rating:

5.0

Keep doing what you're doing. My service was very seamless. Everything was explained from check out to returning. It took off the added pressure for moving. Thank you!

Rating:

5.0

Best operation in the area.

Rating:

5.0

I made a reservation online for a 9' cargo van the day before and picked it up at the counter the next day with no problem. The van was new, clean, and in good working order. Tiwannie knowledgeably helped out the customers ahead of me in line. She and Mr. Q checked the van back in for me when I couldn't log into the U-Haul app. She even remembered my name! Very satisfied experience today.

Rating:

5.0

Amazing customer service, fast, easy, and friendly.

Rating:

5.0

The guy who checked my truck in was very polite and helpful. He returned important items from the truck to me that I would have left behind

Rating:

5.0

The GM crafted a solution to a corporate uHaul created problem. Please be aware: unless you pay an additional $50 (and know to ask) there is no guarantee where you will have to drive to pick up your rental. uHaul changed my pickup location the day before to a location many miles (and commuting time) away with no warning. I called the Peachtree (Brookhaven) location and the GM was very helpful and solved my problem. Pick up with quick and easy. Truck was clean and in excellent shape. Drop off was also easy and very quick. This is a good store.

Rating:

4.0

Service was quick and pleasant.

Rating:

2.0

I was forced to pay for SafeMove even though I declined it online and again on the card terminal. I have never been forced to take SafeMove with any rental anywhere else.

Rating:

5.0

Courteous workers. Will come back again and again

Rating:

5.0

Rented an Auto Transport trailer. One of the wheel strap ratchets was severely rusted and the strap was 2-3" shorter than the other and made it extremely difficult to attach properly (would barely fit around a stock tire). The passenger side took 20 seconds to attach... the driver's side took 10 minutes. Extremely frustrating.

Rating:

5.0

Van smelled like urine as the temperature got warmer during the day.

Rating:

3.0

The staff member checking me in didnt greet me, seemed like i was bothering him to even be there, was leaned back and never got out of his chair, did not explain the app on how to take pictures etc when checking the vehicle out, tossed me the keys and said to match the numbers on the keys to the vehicle but did not say where the number was on the vehicle (I thought it was a plate number). told me to get my blankets off a stack but didnt offer to help. Un-impressed with this guy. Very poor customer service. There was another gentalman who saw me looking perplexed in the parking lot that found my truck (had to move another truck to get to it) this guy was very heplful and pleasant. He brought me my blankets while I was checking out the truck.

Rating:

5.0

The employees at this location are exceptional!! I wish I knew their names! It was a lady and a man- I hope you can figure out who was working and commend them for amazing service!!

Rating:

5.0

If the gas gauge is less than full, indicate this to the customer.

Rating:

5.0

I was charged an 105.00 safety coverage fee that I had not asked for and had denied insurance as I had my own, but was not given a refund.

Rating:

5.0

N/A

Rating:

3.0

The parking lot is really tight, it is always really difficult to get trailers out of there

Rating:

1.0

The truck wasn't there when I went to pick it up. I booked it over a week ago. Then had to drive in 5 o'clock Atlanta work traffic in the opposite direction of my home to pick up an available truck at a different location. Total trip to pick up the Uhaul went from 30 minutes to 2 hours. The truck we did pick up had less than 1/8 a tank of gas in it and barely made it home.

Rating:

4.0

Without a doubt, the staff made the experience stand out. Tiwannie made the actual rental of the vehicle super easy and efficient, explaining things and answering questions. Very polite and confident. Everyone there was friendly. It was not the closest to us, but when we need one again, we will go to this location.

Rating:

5.0

I use this location regularly and service is friendly and top notch.

Rating:

5.0

Keep doing what you are doing. Friendly, efficient staff. I will be renting again from you later this year :-)

Rating:

5.0

Really nice and friendly staff. Easy pick up and drop off. Equipment was ready and waiting for me when I arrived.

Rating:

5.0

The workers on site made the drop off very easy and were very friendly. They were honestly the best experience of the move.

Rating:

5.0

Great service!

Rating:

5.0

Equipment was ready and staff was very friendly and professional.

Rating:

2.0

the employee who we checked in with was shockingly rude...he literally snapped at me when I asked about parking my car during the rental... and again when i needed to use my phone for the license upload. honestly have never had such a poor experience... everything else was fine... thankfully we didn't have to deal with him again at return

Rating:

1.0

Owner extremely rude and disrespectful also she discriminated against my disability

Rating:

5.0

Great work.

Rating:

1.0

I paid U-Haul for moving help. The company never confirmed and then when I finally reached him the night before my move he said he was overbooked and couldn’t do it. I worked with him and rescheduled to the next day. In trying to confirm THAT appointment he apparently blocked my number. Now I have to wait a week to get a refund and U-Haul would not even discount the truck rental a single penny for the inconvenience. I’ve complained to the location and the 800 number and they won’t do anything.

Rating:

5.0

Great GM!

Rating:

3.0

The representative gave incorrect information, and the other lady was not willing to help or answer any questions.

Rating:

5.0

I was very happy the general manager she helped me a lot and she was very nice and very friendly thank you again and will be back soon 😃

Rating:

4.0

Great staff

Rating:

5.0

Everything was great except being charged for the safety insurance. I declined when I made my reservation. I am hoping to be refunded

Rating:

4.0

The people were great and very helpful. The location is in a very busy part of town with a lot of traffic and they do their best to make using the facility as convenient as possible.

Rating:

5.0

Great staff; prompt friendly and courteous!