I rented a trailer in Atlanta and, unbeknownst to me, had an in-town rental. The online form only asks for a drop-off location as (optional) on the initial screen; there is no indication or ask for clarification of one-way or in-town rental at any point in the process beyond this initial screen. At no point during the checkout, online or in store, was I notified that this was an in-town rental and its limitations. Given that Uhaul's business model is one-way and that the one-way fee for an original in-town rental is extremely punitive I would expect that both the website and issuing store would make every effort (or any effort) to generally inform the customer of rental arrangements. This lack of clarity online and in store and the substantial fee attached to a change from in-town to one-way causes me to, at a minimum, suspect that this arrangement is deliberate and likely generates, at least some, otherwise unrealized incremental revenue for the company. I only learned of the in-town rental when I called the store to extend the rental for one additional day. The level of professionalism and courtesy from the store was unacceptable. As someone who has rented from Uhaul on multiple occasions I'll likely never use rent from your company again.
Ryan GCustomer Reviews for U-Haul at Peachtree Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location to rent from. Everyone was so nice and helpful. Definitely recommend renting from here.
Adriana ANo changes are needed.
Larry SThey ran out of dollies, which rent at $7 per use. They had several for sale at $59. A customer in front of me was very upset as he really needed it. He didn’t want to spend the money. I suggested that they rent him one of the dollies that were for sale but they said that then they couldn’t sell it. I said that they could rent it in the future and recoup the cost several times over. They wouldn’t do it. Besides that it is a well stocked and very friendly place. I have used it twice in the last two weekends. I highly recommend them. Except for the dolly thing.
Laurence BThe tires need to be inspected. One of the back tires were completely bald.
Lindsey GTruck was dirty, requested to rent appliance or regular dolly yet store had none for rent only to buy a regular dolly. Very poor.
Shane WGM was absolutely amazing accommodating and professional. The original truck that we rented was not available and he still made accommodations for us.
Keshia WEverything was great, except I had called in a few hours earlier to modify my pickup time, and the rep was unable to pull up the info and instead had to create a new reservation. This invalidated cash back discounts I had received by booking online. Otherwise, the pick up went fairly smoothly.
Charles WHonestly, in today's world of customer no-service, I was impressed. Staff was friendly and accommodating. My preferred equipment was not available (cargo van), but the 10' truck worked fine. Was in and out quickly, and only needed the equipment for one hour. Worked out well.
Jon DCustomer service excellent and efficient
CYNTHIA CSmall location but so close and convenient to my daughters apartment ! Love dropping off here !
Rick VThe employee that helped me throughout the process was somewhat rude and dismissive. Proper truck return protocols were not folllowed, as when I arrived he took the keys from me and that’s it. I also received a message the next day saying that the appliance dolly that I rented was never returned… I never received an appliance dolly because they were out.
Rebecca HI WILL NEVER RENTER FROM U-HAUL EVER AGAIN!! I was quoted one price and swiped my card for $55 dollars I was charged dang near $80 dollars for 32 miles and not even 2 hours because it takes about 10minutes to check the van for damage. That price is ridiculous. For less than 2 hours and you have to use Uhual insurance because the trucks are brand new. I’ll figure out away if I have to move something. This is highway robbery
LACRESIA WOur pickup was easy and the agent was informed and helpful.
Eileen KThe experience from start to finish was perfect.
Tony JPeople were all helpful and professional.
stephen mEasy process in pickup and drop off.
LUIS MMy experience with U-Haul at Peachtree Rd was wonderful. The app made the reservation process simple and seamless, especially when I needed to change the pickup time. The process of reviewing and selecting moving help on the app was also simple and seamless and the help was fantastic. The pickup and drop off process went seamlessly and smoothly as well. All in all, my move was hassle free!
Christopher THave proper sales associates
Muzakkir QThe male staff at the front desk didn’t smile at all.
YUYANG LEverything went smoothly.
Jamichael KEmployee lacked customer service skills and seemed to be under the influence of something. He was moving like a snail during the return process, something that usually takes about 5 minutes took him about 20 minutes.
Simba NI recommend this. Location I rent 2 times different locations like 85 exits 91 is so bad the truck feel broken parts when you push the brakes
JOSE LNothing, all went well.
Brant Heasy to deal with. pleasant and efficient rep at check in. Easy process for after hour return:0)
peter gWas very easy. The process is great!
Bryan WGreat Service. Easy pick up and drop off.
Marcus SGood job you all!
Arnaud GThe truck smelled awful and did not have any charging for phone or back up camera. I guess this is what you get for the price
Julie CThe sales associates were helpful and even though they didn't have room for our truck to be dropped off, they took it anyway. We had tried to call the 1_800 number provided to let them know we were coming but I was kept on hold for quite a while and then disconnected. The associate called a few other places close him to see if they had room for the truck, but they did not. I think he could see that we were tired and frustrated about having to take it somewhere far away so he took it-which we really appreciated. He didn't have the "that's your problem, not ours" attitude that too many people have these days.
Terry T1. Great staff. 2. Nice location 3. Said he had plenty of trailer light adapters for sale…
Richard JSo easy to rent and return. The staff was very friendly. Great experience!
Kelly Dyou are currently doing a great job!
ALVIN RAll is good, you don’t need any to be a good company!!
Gerardo MI reserved a Cargo Van. Although reserved, it was not available. Since I needed a vehicle, I had no choice but to rent a 10ft van. Harder to drive, noisier, and more expensive than what I had reserved. Should have received a discount.
Russ BWhen we picked up the truck it was parked in a very tight spot that was different to get out of. We got it out but it took some time
William AHave better staff.
S OClean but the ignition was giving me problems to switch from drive to reverse and vice versa. It was a really big issue.
Georgette FFantastic experience overall.
Bonny CEquipment would not disengage from tow mode
Joseph FI had to drive 40min to a different location to pick up the reserved appliance dolly. Guy at the counter did not really care, nor did I get any compensation for it
Florian SThis location is Very convenient for me. The employee that checked me in was not friendly at all. However the gentleman that checked me out was amazing!
JENNIFER MI was missing the moving blanket that I had requested
Jack DThe person at the desk is a real ass!! He is very bad for your business.
MELISA SWonderful experience - check in was easy and the return was smooth. Equipment worked great - would recommend this location
Mark GEmployees are so friendly!!!
Charlotte SEverything was in alignment. I just had problems navigating the QR code and verification codes that was sent didn’t go through. Although that was the case your customer service representative was patient and able to walk me through the process.
CEDRIC KVery friendly staff at the check in.
Jason FEspecially the Mobile location. Well kept vehicle and offered plenty of assistance.
Jamesika SThe equipment was very clean, but the van that we were rented was covered in small claim issues in at least three places and the overhead roof leaked horribly when it rained
NISA SWonderful folks and very friendly.
Marcus MExcellent customer service!!’
Fonda SThe man at the counter is a negative for your business... he is terrible and should never be put in the position of interacting with the public.
kenneth dMs. Ross was so friendly and helpful, and I met one of the guys who was cleaning/prepping the vehicles yesterday, and he was also very nice, seems to be a really good culture at this location.
JOHN LKeep doing what you're doing. My service was very seamless. Everything was explained from check out to returning. It took off the added pressure for moving. Thank you!
EUNICE LBest operation in the area.
douglas fI made a reservation online for a 9' cargo van the day before and picked it up at the counter the next day with no problem. The van was new, clean, and in good working order. Tiwannie knowledgeably helped out the customers ahead of me in line. She and Mr. Q checked the van back in for me when I couldn't log into the U-Haul app. She even remembered my name! Very satisfied experience today.
Michael LAmazing customer service, fast, easy, and friendly.
Angel G